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Cursor IDE support hallucinates lockout policy, causes user cancellations
Earlier today Cursor, the magical AI-powered IDE started kicking users off when they logged in from multiple machines.
Like,you’d be working on your desktop, switch to your laptop, and all of a sudden you're forcibly logged out. No warning, no notification, just gone.
Naturally, people thought this was a new policy.
So they asked support.
And here’s where it gets batshit: Cursor has a support email, so users emailed them to find out. The support peson told everyone this was “expected behavior” under their new login policy.
One problem. There was no support team, it was an AI designed to 'mimic human responses'
That answer, totally made up by the bot, spread like wildfire.
Users assumed it was real (because why wouldn’t they? It's their own support system lol), and within hours the community was in revolt. Dozens of users publicly canceled their subscriptions, myself included. Multi-device workflows are table stakes for devs, and if you're going to pull something that disruptive, you'd at least expect a changelog entry or smth.
Nope.
And just as people started comparing notes and figuring out that the story didn’t quite add up… the main Reddit thread got locked. Then deleted. Like, no public resolution, no real response, just silence.
To be clear: this wasn’t an actual policy change, just a backend session bug, and a hallucinated excuse from a support bot that somehow did more damage than the bug itself.
But at that point, it didn’t matter. People were already gone.
Honestly one of the most surreal product screwups I’ve seen in a while. Not because they made a mistake, but because the AI support system invented a lie, and nobody caught it until the userbase imploded.
- xyst 1y agoAI bubble popping yet? Looking forward to not buying GPUs that cost $2K (before tariffs…).
- denismenace 1y ago[flagged]
- 6510 1y agoWho knows, the topic might be an omen.
- piva00 1y agoAI has historically gone through bubbles, AI Winter is a term exactly because of these cycles of hype. Maybe this time is different. Maybe not.
- NeutralCrane 1y agoThere’s a bubble, in the sense of the dot-com bubble. There’s a lot of money being thrown at the AI equivalents of Pets.com, and that will pop eventually. But the internet persisted and transformed every aspect of the society even after the bubble. I think AI will be similar.
- adolfojp 1y agoAI's killer app is "marketing". Bots are incredibly useful for selling items, services, and politics, and AI makes the bots indistinguishable from real people to most people most of the time. It's highly effective so I don't see that market shrinking any time soon.
- novaRom 1y ago1) there is no AI bubble, it has revolutionized how we communicate and learn 2) you don't need to buy an expensive GPU for local LLM, any contemporary laptop with enough RAM is sufficient to run an uncensored Gemma-3 fast
- Philpax 1y agoI'm an AI fan, but there's clearly a desperate attempt by just about every tech company to integrate AI at the cost of genuinely productive developments in the space, in a manner that one might describe as a "bubble." Microsoft's gotta buy enough GPUs to handle Copilot in Windows Notepad, after all...
- omneity 1y agoCalling it desperate is a subjective assessment. Yes, some strategies are more haphazard than others, but ignoring generative AI currently is the same as ignoring the internet in 1999 or mobile in 2010 (which facebook famously regretted and paid $4+1B to buy instagram and whatsapp in order to catch up)
- myko 1y agoI'm shocked by this perspective, and I'm deep into the LLM game (shipped 7 figure products using LLMs). I don't feel like anything has been revolutionized around communication - I can spot AI generated emails pretty easily (just send the prompt, people). On the learning front I do find LLMs to be more capable search engines for many tasks, so they're helpful absolutely.
- rcxdude 1y agoRailroads revolutionized transport and yet railway mania was undeniably a bubble. Something can be both very useful and yet also overvalued and overhyped leading to significant malinvestment (sometimes, everyone wins to the detriment of the investors, sometimes just everyone loses out because a huge amount of effort was spent on not useful stuff, usually somewhere in between).
- mindwok 1y agoWow. This one will go down in the history books as an example of AI hype outpacing AI capability.
- dylan604 1y agoWow. This one will go down in the history books as yet another example of AI hype outpacing AI capability. FTFY Also see every single genAI PR release showing obvious uncanny valley image (hands with more than expected number of fingers). See Apple's propaganda videos vs actual abilities. There are plenty of other (all???) PR examples where the product does not do what is advertised on the tin.
- Dban1 1y agoARTIFICIAL intelligence
- deleted 1y ago[deleted]
- aafes_kid 1y ago[dead]
- birdman3131 1y agoTinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.
- rustc 1y ago> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?
- xbar 1y agoI worry that the tally of those who do is much higher than is prudent.
- nimchimpsky 1y ago[dead]
- recursive 1y agoA forward-thinking company that believes in the power of Innovation™.
- sitkack 1y agoThese bros are getting high on their own supply. I vibe, I code, but I don't do VibeOps. We aren't ready. VibeSupport bots, how well did that work out for Canada Air? https://thehill.com/business/4476307-air-canada-must-pay-refund-promised-by-ai-chatbot-tribunal-rules/ https://thehill.com/business/4476307-air-canada-must-pay-ref...
- koolba 1y ago> but I don't do VibeOps. I believe it’s pronounced VibeOops.
- AstroBen 1y agoFrom cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response from a front-line AI support bot. We did roll out a change to improve the security of sessions, and we're investigating to see if it caused any problems with session invalidation. We also do provide a UI for seeing active sessions at cursor.com/settings. Apologies about the confusion here."
- acedTrex 1y agolol this is totally the kind of company you should be giving money too
- idopmstuff 1y agoI mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.
- zanellato19 1y ago> you should probably have AI doing what should be simple, frontline support. AI companies are going to prove (to the market or to the actual people using their products) that a bunch of "simple" problems aren't at all simple and have been undervalue for a long time. Such as support.
- AstroBen 1y agoI don't agree with that at all. Hallucination is a very well known issue. Sure leverage AI to improve their productivity.. but not even having a human look over the responses shows they don't care about their customers
- dylan604 1y agoIf you had a human support person feeding the support question into the AI to get a hint, do you think that support person is going to know that the AI response is made up and not actually a correct answer? If they knew the correct answer, they wouldn't have needed to ask the AI.
- jimjimjim 1y agoA few hallucinations. It's right more times than it's wrong. Humans make mistakes as well. Cosmic justice.
- aarestad 1y agoYes, but humans can be held accountable.
- jimjimjim 1y agoI probably should have added sarcasm tags to my post. My very firm opinion is that AI should only make suggestions to humans and not decisions for humans.
- SparkyMcUnicorn 1y agoAs annoying as it is when the human support tech is wrong about something, I'm not hoping they'll lose their job as a result. I want them to have better training/docs so it doesn't happen again in the future, just like I'm sure they'll do with this AI bot.
- rurp 1y agoThat only works well if someone is in an appropriate job though. Keeping someone in a position they are unqualified for and majorly screwing up at isn't doing anyone any favors.
- SparkyMcUnicorn 1y agoFully agree. My analogy fits here too.
- recursive 1y ago> I'm not hoping they'll lose their job as a result I have empathy for humans. It's not yet a thought crime to suggest that the existence of an LLM should be ended. The analogy would make me afraid of the future if I think about it too much.
- lordofgibbons 1y agoLive by the AI slop, die by the (support) AI slop?
- jen729w 1y agoCursor: a VS Code extension that got itself valued at $10bn.
- merb 1y agoIt’s basically a vscode fork that illegally uses official extensions, that were not allowed to be used in forks.
- falcor84 1y agoDoes "it" use the official extensions, or does it only allow "you" the user to use them?
- merb 1y agoFirst of all, their docs link to the market place of ms: https://www.cursor.com/how-to-install-extension https://www.cursor.com/how-to-install-extension Which is basically an article to use an extension in a way that’s basically forbidden use. If that was not bad enough the editor also told you to install certain extensions if certain file extensions were used that were also against the tos of the extension. And basically cursor can just be using the vsix marketplace from eclipse, which does not contain restricted extensions. What they do is at least shady. And yes I’m not a fan of the fact that Microsoft does this, even worse they closed the source (or some parts of it) of some extensions as well, which is also a bad move (but their right)
- MiddleEndian 1y agoI don't see a problem with this. If it's an extension on my machine, why do I care about the TOS?
- int_19h 1y agoThe extensions themselves have licenses that prohibit their use with anything other than VSCode. (You should keep this in mind next time someone tells you that VSCode is "open source", by the way. The core IDE is, sure, but if you need to do e.g. Python or C++, the official Microsoft extensions involved all have these kinds of clauses in them.)
- zb3 1y agoThis drama is a very good thing because 1) now companies might reconsider replacing customer support with AI and 2) the initial victim was an AI company. It could be better though.. I wish this happened to a company providing "AI support solutions"..
- dylan604 1y agoA company of 10 devs might not actually have a customer support at all. We all know, devs are not the greatest customer support people.
- tshaddox 1y agoIt's an AI company that is presumably drowning in money. What humans do work there have probably already had a good laugh and forgotten about this incident.
- kebokyo 1y agohere's an archive of the original reddit post since it seemed to be instantly nuked: https://undelete.pullpush.io/r/cursor/comments/1jyy5am/psa_cursor_now_restricts_logins_to_a_single/ https://undelete.pullpush.io/r/cursor/comments/1jyy5am/psa_c...
- rurp 1y agoIt's funny seeing all of the comments trying to blame the users for this screwup by claiming they're using it wrong. It is reddit though, so I guess I shouldn't be surprised.
- keeganpoppen 1y agowhat is it about reddit that causes this behavior, when they otherwise are skeptical only of whatever the "official story" is at all costs? it is fascinating behavior.
- AstroBen 1y agothink about the demographic that would join a cursor subreddit. Basically 90% superfans. Go against the majority opinion and you'll be nuked
- encom 1y ago>Go against the majority opinion and you'll be nuked This is true for the entirety of Reddit, and the majority is deranged.
- klabb3 1y agoOne reason is lazy one liners are allowed and have high cost/benefit for shitposters and attract many upvotes, so this gets voted highly setting the tone for flamewars in the thread. It’s miles better on HN. Most bad responses are penalized. The culture is upvoting things that are contributing. I frequently upvote responses that disagree with me. Oftentimes I learn something from it.
- 1y ago
- lastcobbo 1y agoThis comes on the heels of researchers putting javascript backdoors in AI assisted programs made in cursor using poisoned includes as well.
- discreteevent 1y agoThe original bug that prevented login was no doubt generated by AI. They probably ran it through an AI code review tool like the one posted here recently. The world is drowning in bullshit and delusion. Programming was one of the few remaining places where you had to be precise, where it was harder to fool yourself. Where you had to understand it to program it. That's being taken away and it looks like a lot of people are embracing what is coming. It's hardly surprising - we just love our delusions too much.
- ebiester 1y agoOr, alternatively, it was a bug written by a human. Humans do a good enough job making bugs, no?
- NeutralCrane 1y agoI’d love to visit the alternate universe you inhabit where there are no bugs in human written code.
- dijksterhuis 1y agoat no point did they say anything that even comes close to saying “no bugs in human written code.” if you’re willing to come down off your defensive AI position, because your response is a common one from people who are bought into the tech, i’ll try explain what they were saying (if not, stop reading now, save yourself some time). maybe you’ll learn something, who knows :shrug: > Programming was one of the few remaining places where you had to be precise, where it was harder to fool yourself. Where you had to understand it to program it. they are talking about the approach, motivations and attitudes involved in “the craft”. we strive for perfection, knowing we will never reach it. we, as programmers/hackers/engineers must see past our own bullshit/delusions to find our way to the fabled “solution”. they are lamenting how those attitudes have shifted towards “fuck it, that’ll do, who cares if the code reads good, LLM made it work”. where in the “vibe coding” feedback loop is there a place for me, a human being, to realise i have completely misunderstood a concept for the last five years and suddenly realise “oh shit, THATS HOW THAT WORKS!? HOW HAVE I NOT REALISED THAT FOR FIVE YEARS.” ? where in “just ask chatgpt for a summary about a topic” is my journey where i learn about a documentation rendering library that i never even knew existed until i actually started reading the docs site for a library? maybe we were thinking about transferring our docs off confluence onto a public site to document our API? asking chatGpt removes that opportunity for accidental learning and growth. in essence, they’re lamenting the sacrifice people seem to be willing to make for convenience, at the price of continually growing and learning as a human being. at least that’s my take on it. probably wrong — but if i am at least i get to learn something new and grow as a person and see past my own bullshit and delusions!
- ddxv 1y agoCursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).
- d357r0y3r 1y agoCline is pretty solid and doesn't require you to use a completely unsustainable VSCode fork.
- alok-g 1y agoI have heard Roo Code is a fork of Cline that is better. I have never used either so far. https://github.com/RooVetGit/Roo-Code https://github.com/RooVetGit/Roo-Code
- SkyPuncher 1y agoI prefer Roo, but they're largely the same right now. They each have some features the other doesn't.
- mushufasa 1y agoLast I heard their team was still 10 people. Best size for doing something revolutionary. Way too few people to triage all that many issues and provide support. They have enough revenue to hire, they probably are just overwhelmed. They'll figure it out soon I bet.
- throwaway314155 1y agoI have never rolled my eyes harder.
- caelinsutch 1y agoIf you don't mind leaving VSCode I'm a huge fan of Zed. Doesn't support some languages / stacks yet but their AI features are on-par with VSCode
- AndyKelley 1y agoFrom the top Reddit post: > Apologies about the confusion here. If this was a sincere apology, they'd stop trying to make a chat bot do support.
- rvz 1y agoThis is "AGI's finest". It's what we all wanted. Replacing your human support team to be run exclusively by AI LLM bots whilst they hallucinate to their users. All unchecked. Now this bug has now turned into a multi-million dollar mistake and costed Cursor to lose millions of dollars overnight. What if this was a critical control system in a hospital or energy company and their AI support team (with zero humans) hallucinated a wrong meter reading and overcharged their customers? Or the AI support team hallucinated the wrong medication to a patient? Is this the AGI future we all want?
- n_ary 1y agoAre we sure that the damage is in “millions”? Could it not be just the same old “vocal and loud minority”, who will wake up tomorrow and re-activate their subscription before the lunch break once Cursor team comes and writes a heartfelt apology post (well generated by AI with a system prompt of “you are a world class PR campaign manager …”)?
- falcor84 1y agoYou're right, but this is more general - it has nothing to do with AGI and everything to do with poor management. It reminds me very much of the Chernobyl disaster, and the myriad examples in Taleb's "The Black Swan".
- layer8 1y agoWhere are you seeing AGI?
- aesirian 1y agoIt's a Reddit post with 65 upvotes. Where are people getting millions of dollars overnight? HN is too dramatic lol
- esafak 1y agoEven if they generously compensate locked out users, they'll probably end up ahead using the AI bot.
- deleted 1y ago
- andybak 1y agoI just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.
- dylan604 1y agoso the old adage no such thing as bad PR shows to be incorrect. had they not been in the news, they'd at least have gotten one more monthly sub from you!
- omneity 1y agoThis would only be complete in aggregate. We don’t know how many people signed up as a result.
- scarface_74 1y agoThis is where Kagi’s subscription policy comes in handy. If you don’t use it for a month, you don’t pay for it that month. There is no need to cancel it and Kagi doesn’t have to pay user acquisition costs.
- elcritch 1y agoWow, I wish more services did that.
- mirekrusin 1y agoReally? Brilliant idea.
- tshaddox 1y agoThat's a fun one. It could be interpreted as a generous implementation of a monthly subscription, or a hostile implementation of a metered plan.
- jay_kyburz 1y agosurely the first thing you do when you subscribe to Kagi is set your default browser search to Kagi.
- theturtletalks 1y agoCursor is trapped in a cat and mouse game against "hacks" where users create new accounts and get unlimited use. The repo was even trending on Github (https://github.com/yeongpin/cursor-free-vip https://github.com/yeongpin/cursor-free-vip). Sadly, Cursor will always be hampered by maintaining it's own VSCode fork. Others in this niche are expanding rapidly and I, myself, have started transitioning to using Roo and Cline.
- deleted 1y ago[deleted]
- sitkack 1y agoThere will be a fork-a-month for these products until they have the same lockin as a textbox that you talk at, "make million dollar viral facebook marketplace post"
- Aeolun 1y agoThey can just drop any free usage right?
- cma 1y agoTradeoff with slowing down user acquisition
- SkyPuncher 1y agoYes and no. In a corporate environment, compliance needs are far more important than some trivial cost.
- hsbauauvhabzb 1y agoEmbrace, extend, extinguish.
- GabrielHawk 1y ago> Cursor is trapped in a cat and mouse game against "hacks" where users create new accounts and get unlimited use Actually, you don't even have to make a new account. You can delete your account and make it again reusing the same email. I did this on accident once because I left the service and decided to come back, and was surprised to get a free tier again. I sent them an email letting them know that was a bug, but they never responded. I paid for a month of access just to be cautious, even though I wasn't using it much. I don't understand why they don't fix this.
- scarface_74 1y agoI do a few AI projects and my number one rule is to use LLMs only to process requests and never to generate responses.
- nerdjon 1y agoThere is a certain amount of irony that people try really hard to say that hallucinations are not a big problem anymore and then a company that would benefit from that narrative gets directly hurt by it. Which of course they are going to try to brush it all away. Better than admitting that this problem very much still exists and isn’t going away anytime soon.
- ModernMech 1y agoIt's a huge problem. I just can't get past it and I get burned by it every time I try one of these products. Cursor in particular was one of the worst; the very first time I allowed it to look at my codebase, it hallucinated a missing brace (my code parsed fine), "helpfully" inserted it, and then proceeded to break everything. How am I supposed to trust and work with such a tool? To me, it seems like the equivalent of lobbing a live hand grenade into your codebase. Don't get me wrong, I use AI every day, but it's mostly as a localized code complete or to help me debug tricky issues. Meaning I've written and understand the code myself, and the AI is there to augment my abilities. AI works great if it's used as a deductive tool. Where it runs into issues is when it's used inductively, to create things that aren't there. When it does this, I feel the hallucinations can be off the charts -- inventing APIs, function names, entire libraries, and even entire programming languages on occasion. The AI is more than happy to deliver any kind of information you want, no matter how wrong it is. AI is not a tool, it's a tiny Kafkaesque bureaucracy inside of your codebase. Does it work today? Yes! Why does it work? Who can say! Will it work tomorrow? Fingers crossed!
- mediaman 1y agoI'd add that the deductive abilities translate to well-defined spec. I've found it does well when I know what APIs I want it to use, and what general algorithmic approaches I want (which are still sometimes brainstormed separately with an AI, but not within the codebase). I provide it a numbered outline of the desired requirements and approach to take, and it usually does a good job. It does poorly without heavy instruction, though, especially with anything more than toy projects. Still a valuable tool, but far from the dreamy autonomous geniuses that they often get described as.
- rkagerer 1y agoGood. I hope other companies stupid enough to subject their users to unleashed AI for support instead of real humans reap the consequences of their actions. I'll be eating popcorn and mocking them from my little corner of the internet.
- isaacremuant 1y agoThis is extremely funny. AI can't have accountability. Good luck with that. Use AI to augment but don't really replace it as a 100% system if you can't predict and own up the failure rate. My advice would be to use more configurable tools with less interest on selling fake perfection. Aider works.
- latentsea 1y ago> AI can't have accountability Sure it can. You just have to bake into the reward function "if you do the wrong thing, people will stop using you, therefore you need to avoid the wrong thing". Then you wind up at self-preservation and all the wholly shady shit that comes along with it. I think the AI accountability problem is the crux of the "last-mile" problem in AI, and I don't think you can necessarily solve it without solving it in a way that produces results you don't want.
- isaacremuant 1y agoI don't want to get into a semantics argument but that's not accountability. That's just one more behavior prompt/indication but you can't fire the LLM. It might still do the wrong thing.
- joe_the_user 1y agoI haven't seen people comment on just the wow factor here. Apparently Cursor produced a full integrated AI app and it orchestrated a self-destruct process in fashion emulating the way some human-managed companies have recently self-destructed. AI fails are easy and some require a lot of work, apparently. Looking forward to apps trained on these Reddit threads.
- throwaway314155 1y agoWhat?
- gwern 1y agoWho will be the first AI-first company to close the loop with autonomous coding bots, and create self-fulfilling prophecies where a customer support bot hallucinates a policy like OP, it gets stored in the Q&A/documentation retrieval database, and the autonomous bots implement and roll out the policy and lock out all the users (and maybe the original human developers as well)?
- burnte 1y agoRemember: They think you should trust their AI's output with your codebase.
- rustcleaner 1y agoLocal only bots or bust. Stop relying on SaaS! Cloud is synonym for just somebody else's system!
- SeanAnderson 1y agoAre you using a locally ran LLM that is equally capable as Claude 4.7? Kind of seems like the answer has to be "not as capable and also the hardware investment was insane"
- im3w1l 1y ago> Dozens of users publicly canceled their subscriptions, myself included. Makes you think of that one meme.
- mgraczyk 1y agoWhat is the evidence that "dozens of users publicly canceled their subscriptions"? A total of 4 users claimed that they did or would cancel their subscriptions in the comments, and 3/4 of them hedged by saying that they would cancel if this problem were real or happened to them. It looks like only 1 person claimed to have cancelled already. Is there some other discussion you're looking at?
- dang 1y agoSubmitted title was "Cursor IDE support hallucinates lockout policy causes mass user cancellations" - I've de-massed it now. Since the HN title rule is "Please use the original title, unless it is misleading or linkbait" and the OP title is arguably misleading, I kept the submitter's title. But if there's a more accurate or neutral way to say what happened, we can change it again.
- hombre_fatal 1y agoYeah, it's a reddit thread with 59 comments. Yet if you went by the HN comments, you'd think it were the biggest item on primetime news. People are really champing at the bit.
- instagib 1y agoCurrently, there are 59 comments after the post was deleted and the thread was locked. It is worth mentioning that the comments that remain are valuable, as they highlight the captured market size and express concern about the impending deterioration of the situation.
- jgb1984 1y agoLLM anything makes me queasy. Why would any self respecting software developer use this tripe? Learn how to write good software. Become an expert in the trade. AI anything will only dig a hole for software to die in. Cheapens the product, butchers the process and absolutely decimates any hope for skill development for future junior developers. I'll just keep chugging along, with debian, python and vim, as I always have. No LLM, no LSP, heck not even autocompletion. But damn proud of every hand crafted, easy to maintain and fully understood line of code I'll write.
- callc 1y agoI’m pretty much in the same boat as you, but here’s one place that LLMs helped me: In python I was scanning 1000’s of files each for thousands of keywords. A naive implementation took around 10 seconds, obviously the largest share of execution time after running instrumentation. A quick ChatGPT led me to Aho-Corasick and String searching algorithms, which I had never used before. Plug in a library and bam, 30x speed up for that part of the code. I could have asked my knowledgeable friends and coworkers, but not at 11PM on a Saturday. I could have searched the web and probably found it out. But the LLM basically auto completed the web, which I appreciate.
- aleph_minus_one 1y ago> I could have asked my knowledgeable friends and coworkers, but not at 11PM on a Saturday. Get friends with weirder daily schedules. :-)
- financypants 1y agoI think it's best if we all keep the hours from ~10pm to the morning sacred. Even if we are all up coding, the _reason_ I'm up coding at that hour is because no one is pinging me
- klabb3 1y agoYes! This is how AI should be used. You have a question that’s quite difficult and may not score well on traditional keyword matching. An LLM can use pattern matching to point you in the right direction of well written library based on CS research and/or best practices.
- infecto 1y agoFingers crossed the users will go left are all the noisy ones. I still enjoy using Cursor but their forum is filled with too many posts about $20 being too expensive or they need to raise caps or Cursor is the worse tool in the world.
- hsbauauvhabzb 1y ago[flagged]
- infecto 1y agoYes, I’m complaining about complainers. It’s the circle of life on Hacker News, someone always has to play the food chain’s top predator: the mildly annoyed power user.
- bigyabai 1y agoMildly annoyed power users don't even show up on the food-chain until they put their money where their mouth is. Put another way, Cursor cares more about their failed conversions than they prioritize their sycophants that would pay $20/month for a Pepsi and a foot massage.
- rurban 1y agoThat's probably not so bad in a culture based on lies, like the US or China. That's probably their training data. But it wouldn't fly in more robust cultures were you expect the truth, even if it we will hurt.
- cs702 1y agoYup, hallucinations are still a big problem for LLMs. Nope, there's no reliable solution for them, as of yet. There's hope that hallucinations will be solved by someone, somehow, soon... but hope is not a strategy. There's also hype about non-stop progress in AI. Hype is more a strategy... but it can only work for so long. If no solution materializes soon, many early-adopter LLM projects/trials will be cancelled. Sigh.
- permo-w 1y agotrying to "fix hallucinations" is like trying to fix humans being wrong. it's never going to happen. we can maybe iterate towards an asymptote, but we're never going to "fix hallucinations"
- AIPedant 1y agoNo: an LLM that doesn't confabulate will certainly get things wrong in some of the same ways that honest humans do - being misinformed, confusing similar things, "brain" damage from bad programming or hardware errors. But LLM confabulations like the one we're discussing only occur in humans when they're being sociopathically dishonest. A lawyer who makes up a court case is not a "human being wrong," it's a human lying, intentionally trying to deceive. When an LLM does it, it's because it is not capable of understanding that court cases are real events that actually happened. Cursor's AI agent simply autocompleted a bunch of words that looked like a standard TOU agreement, presumably based on the thousands of such agreements in its training data. It is not actually capable of recognizing that it made a mistake, though I'm sure if you pointed it out directly it would say "you're right, I made a mistake." If a human did this, making up TOU explanations without bothering to check the actual agreement, the explanation would be that they were unbelievably cynical and lazy. It is very depressing that ChatGPT has been out for nearly three years and we're still having this discussion.
- permo-w 1y agosince you've made a throwaway account to say this, I don't expect you to actually read this reply, so I'm not going to put any effort into writing this, but essentially this is a fundamental lack of understanding of humans, brains, and knowledge in general, and ChatGPT being out 3 years is completely irrelevant to that.
- ok_computer 1y agoI have an uneasy feeling logging into a Text Editor vscode and seeing a Microsoft correlated account, work or personal, in the lower left corner. I understand that settings sync or whatever but it’d be preferred to keep to a simple config json or xml (pretty sure most settings are in json). I have no problem, however, pasting an encryption public key into my Sublime Text editor. I’m not completely turned off by ability fir telemetry, tracking, or analytics. But having a login for a Text Editor is totally unappealing to me with all the overhead. It’s a bummer that similar to browsers and chrome, the text editor with an active package marketplace necessitates some tech major underwriting the development with “open source” code but a closed kernel. Long live Sublime text (i’m aware there are more pure text editors but do use mice)
- spartanatreyu 1y agoAs far as I can tell, the account is just for: - github integration (e.g. git auth, sync text editor settings in private gist) - a trusted third party server for negotiating p2p sessions with someone else (for pair programming, debugging over a call, etc...) But anyone who wants to remove the microsoft/github account features from their editor entirely can just use vscodium instead.
- nkrisc 1y agoIncidentally, this is a great way to find out you're never going to get real support when you need it, just AI responses designed to make you get tired of trying to talk to a real person they need to pay.
- anyekwest 1y agoIt’s the small things like this that made me switch to windsurf.
- ryandrake 1y ago1. Whenever AI is used closed loop, with human feedback and a human checking the output for quality/hallucinations and then passing it along, it's often fine. 2. Whenever it is used totally on its own, with no humans in the loop, it's awful and shit like this happens. Yet, every AI company seems to want to pretend we're ready for #2, they market their products as #2, they convince their C-suite customers that their companies should buy #2, and it's total bullshit--we're so far from that. AI tools can barely augment a human in the driver's seat. It's not even close to being ready to operate on its own.
- hedayet 1y agoI've had a very good experience with Cursor on small Typescript projects. It started hallucinating a lot as my typescript project got bigger. I found it pretty useless in languages like Go and C++. I ended up canceling Cursor this month. It was messing up working code, suggesting random changes, and ultimately increasing my cognitive load instead of reducing it.
- panny 1y agoBut look, AI did take a job today. The job of cursor product developers is gone now. ;) But seriously, every time I hear media telling me AI is going to replace us, they conveniently forget episodes like this. AI may take the jobs one day, but it doesn't seem like that day is any time soon when AI adopters keep getting burned.
- grg0 1y agoLLMs for customer support is for ghetto companies that want to cheap out on quality. That's why you'll see Comcast and such use it, for example, but not your broker or anywhere where the stakes on the company's reputation are non-zero.
- surprise_ 1y agoCursor is so good that snafu like this remarkably and tragically tolerable.
- DanHulton 1y agoLiterally the only safe way to use an LLM in a business context is as an input to a trusted human expert, and the jury is still out for even that case. Letting an AI pose as customer support is just begging for trouble, and Cursor had their wish appropriately granted.
- notnmeyer 1y agocursor got there first, but it’s just not that good. stuff not built on top of vscode feels much more promising. i’ve been enjoying zed.
- EGreg 1y agoOooh I wanted to try this for a while so here goes… This doesn’t seem like anything new. Ill-informed support staff has always existed, and could also give bad information to users. AI is not the problem. And it hasn’t created any problems that weren’t already there before AI. Usually by the time I get to a post on HN criticizing AI, someone has already posted this exact type of rebuttal to any criticism…
- permo-w 1y agogod I hate redditors. what is it about that website that makes every user so so incredibly desperate to jump on literally any bandwagon they can lay their woolly arses on?
- jacooper 1y agoWhat's the best llm-first/ designed with llm in mind editor? Is it still cursor? There's windsurf, cline, zed, copilot got a huge update too, is cursor still leading the space?
- bytesandbits 1y agoCursor sucks. Not as a product. As a team. Their customer support is terrible. I was offered in writing a refund by the team who cold reached out to me to ask me why I cancelled my sub one week after start. Then they ignored my 3+ emails in response asking them to refund, and other means of trying to communicate with them. Offering me a refund as a bait to gain me back, then when I accept it they ghost me. Wow. Very low. The product is not terrible but the team responses are. And this, if you see how they handled it, is also a very poor response. First thing you notice if you open the link is that the Cursor team removed the reddit post! As if we were not going to see it or something? Who do they think they are? Censoring bad comments which are 100% legit. I am giving it a go to competitors just out of sheer frustration with how they handle customers, and I do recommend everybody to explore other products before you settle on Cursor. I don't intend to ever re-subscribe and have recommended friends to do the same, most of which agree with my experience.
- pzo 1y agoI had the same exact experience - after disappointment (couldn't use like 2/3 of my premium credits because every second request failed after they upgraded to 0.46) unsubscribed. They offered refund in email. I replied I wanted refund but no reply
- gblargg 1y agoApparently they use AI to read emails. So the future of email will be like phone support now, where you keep writing LIVE AGENT until you get a human responding.
- PaulStatezny 1y agoThis reminds me of how small of a team they are, and makes me wonder if they have a customer support team that's growing commensurately with the size of the user base.
- deleted 1y ago[deleted]
- hexo 1y ago
- jonathaneunice 1y agoI don't understand the negativity. I use Cursor and love it. Are there real challenges with forking VS Code? Yep. Are there glitches with LLMs? Sure. Are there other AI-powered coding alternatives that can do some of the same things? You betcha. But net-net, Cursor's an amazing power tool that strongly extends what we can accomplish in any hour, day, or week.
- EdwardDiego 1y ago> I don't understand the negativity. AI replied to support email, and told people a session bug was a feature.
- jonathaneunice 1y agoNo, I get that. But that obvious screw-up is being conflated with assessments of "is Cursor any good?" "is Cursor still ahead of the pack?" "does LLM-assisted coding good/useful?" et cetera. This one failure is kitchen-sinking into a broad list of grievances, perceived slights, or unrelated problems all at once. I don't understand that, since I'm finding Cursor to be strong, helpful, and constantly improving. My experience is entirely different from this list of grievances.
- IIAOPSW 1y agoThe coverup is worse than the crime. Truly, man has made machine in his image.
- DidYaWipe 1y agohallucinate ≠ fabricate
- mntruell 1y ago(Cursor cofounder) Apologies - something very clearly went wrong here. We’ve already begun investigating, and some very early results: * Any AI responses used for email support are now clearly labeled as such. We use AI-assisted responses as the first filter for email support. * We’ve made sure this user is completely refunded - least we can do for the trouble. For context, this user’s complaint was the result of a race condition that appears on very slow internet connections. The race leads to a bunch of unneeded sessions being created which crowds out the real sessions. We’ve rolled out a fix. Appreciate all the feedback. Will help improve the experience for future users.
- slotrans 1y ago> We use AI-assisted responses as the first filter for email support. Literally no one wants this. The entire purpose of contacting support is to get help from a human.
- fragmede 1y agoSorta? I mean I want my problem fixed, regardless of it it's a person or not. Having a person listen to me complain about my problems might sooth my conscience, but I can't pay my bill or why was it so high; having those answered by a system that is contextualized to my problem sand is empowered to fix it, and not just a talking to a brick wall? I wouldn't say totally fine, but at the end of the day, if my problem is solved or my query, even if it's weird, I can't say I really needed for the voice on the other end of the pHone to come from a human. If a companies business model isn't sustainable without using AI agents, it's not really my problem that it's not, but also if I'm using their product, presumably I don't want that to go away.
- conartist6 1y agoIsn't the real scary thing here that the AI agent is empowered to control your life? You're imagining that if you get the answer you want from the AI you hang up the phone, and if you don't you're imagining a human will pick up and have the political power and will to overrule the AI. I think it's more realistic is the way things have played out here: nobody took or had any responsibility because "they made the AI responsible" and second-guessing that choice isn't second-guessing the AI, it's second-guessing the human leaders who decreed that human support had no value. This with the result that the humans would let the AI go about as far as setting fire to the building before some kind of human element imbued with any real accountability steps in. The evidence of this is all the ignored requests presented here.
- dmitrygr 1y agoI love this moment so much, I want to marry it and raise a family of little moments with it. A company that claims AI will solve everything cannot even get their own support right. chefkiss
- _ea1k 1y agoI was playing around with ChatGPT the other day and encountered a similar issue. Once I hit the rate limit, the replies telling me that seemed to be AI generated. When I waited the requisite time, the next use attempt repeated the last message about being past the limit and needing to wait 13 hours again. It seemed to be reading from the conversation to determine this. Oops! Replaying an earlier message worked fine.
- SuperNinKenDo 1y agoAwesome. It warms my heart that both parties who are supporting AI, users and company, felt its negative effects. We can only hope this continues to happen.
- gblargg 1y ago"I'm sorry Dave, I'm afraid I can't do that."
- tonyhart7 1y agonah this is wild, imagine AI company 'automate' their most critical software surely it wouldn't backfire, right??? ok aside from the joke from this case alone, I think we can all agree that AI not replacing human soon
- jachee 1y ago> Not because they made a mistake Except they did make a mistake: trusting their Simulated Intelligence (I’m done calling it “AI”.) with their customers’ trust.
- namaria 1y agoI like the Huxley inspired 'intelligence surrogate'.
- nomilk 1y agoObligatory reference to the Streisand Effect: that trying to hide something (e.g. a Reddit post) often has the unintended consequence of drawing more attention to it. https://en.wikipedia.org/wiki/Streisand_effect https://en.wikipedia.org/wiki/Streisand_effect
- pvdebbe 1y agoSome time ago, in an electronics online shop I asked about warranty terms from a chatbot and got favorable answers. It didn't take two hours before a human contacted me via email to correct a misunderstanding.
- isoprophlex 1y agoCan't move fast and break things unless you do stuff that breaks things. In this case customer trust.
- ninetyninenine 1y agoNext thing you know AI is going to hallucinate a nuclear launch from China and defend itself.
- revskill 1y agoCursor is bevoming useless now. They are too money greedy to be trusted. Last time i installed on another machine tgey told me to subscrribe to use. It is gross.
- Gud 1y agoA question to the HN community. Is there any profit in running web sites like they were designed during peak web(~2007)? No AI, less crappy frameworks, fewer dark patterns, etc.
- never_inline 1y agoAmazon has such design, no?
- imhoguy 1y agoWhat a "Open the pod bay doors, HAL" moment.
- kookamamie 1y ago> most surreal product screwups It seems you're not aware of the issue which plagued tens of Cursor releases, where the software would auto-delete itself on updates. It was pretty hilarious, to be honest. Your workflow would consist of always installing the editor before use.
- wvh 1y agoConsider the source. I assume companies will learn the hard way not to fake human interaction and be forced to mention when responses are auto-generated (a better word than "AI" really). All that effort for so many to build rapport and trust and all pissed away by trying to save a buck and having an ambitious bot trying to go solo.
- lukaslalinsky 1y agoThe current AIs are such people pleasers, that I really take the time how to form the prompt, so that it can't just say, "yes, it is like that" in a polite way.
- joelthelion 1y agoJust use aider. Open source, no bullshit, use it with the llm you prefer.
- jmorenoamor 1y agoPeople speaking with LLMs is going to be fun. At least until someone dies.
- mikkom 1y agoVibe coding in all of it's glory
- porridgeraisin 1y agoI disagree with but understand selling AI as a hot thing that can reliably do things to other companies. False marketing has been around since "buh buh" sold a deer corpse to "bah bah" in exchange for his pretty leaf mat by telling him it's actually a cow. But drinking the kool aid yourself? That demonstrates a new low in human mental facility.
- submeta 1y agoWow, so much negativity. The Cursor team has built a wonderful product — and they made a mistake. Now haters are trying to rip it apart because of one mistake. Yeah, I also paid for the yearly plan. Yeah, I was also annoyed to get locked out on another device. Was it annoying? Yes. But will I abandon the product? No, not because of this. Chill, folks. Get a life.
- ramon156 1y agoSorry but this screams copium. Its right in your face why cursor is bad, and your response is "but the product is good". Is it? What did they do better than e.g. aider, claude code and zed? What makes them stand out? I honestly don't get it, but if you want to support such a lazy team then have at it, no one's stopping you
- submeta 1y agoYou are aggressive and rude. They didn’t sell you a house. It’s a product that costs 20 usd a month. I know all other products and prefer Claude Code. But it is expensive. I burn 20-40 USD in a single session. And I find Cursor pretty good. Better than the alternatives, minus Claude Code.
- elia_42 1y agoA huge problem. I think AI-based customer service is more negative than positive in general. In my opinion in this way we first of all entrust an operation that needs to be timely and above all empathetic to AI; secondly, although it is faster to train a model to become a very good customer assistant, thereafter a continuous human intervention of monitoring, improvement and error correction is required. So in the end, in addition to not having a customer assistant capable of “being close” to the customer and understanding the finer nuances of a customer's request, this approach leads to inefficiency and slowdowns in the medium to long term.
- Miller99 1y ago[flagged]
- avidphantasm 1y agoYou cannot put LLMs in control loops.
- skc 1y ago>Community was in revolt >Dozens of users publicly cancelled A bit hyperbolic, no? Last I read they have over 400,000 paying users.
- Artoooooor 1y agoIf you use AI to generate any communication, you are still fully responsible for it. It's still your communication, just using a tool.
- nbzso 1y agoI am shocked. Really? In the beginning of AI hype, as a product designer, I moved to my routine. Research. You don't need a PHD to find people smarter than you and experts to explain to you what 'stochastic parrots' means. To understand how LLM's work and why the hallucination is inherent part of the tech with "AI". Maybe the core problem is implementation practices which remove critical thinking and testing? Maybe the core problem is 'fake it till you make it' ideology? I don't know. But I am sure about one thing. This as any other postmodern technology will bring more problems than solutions.
- basisword 1y agoIf you've ever worked in support you would know that even the most technical people can be highly inarticulate, have an inability to share even the most basic details, and if English isn't their first language things can get very confusing. An AI bot answering those people with a lack of context and pretending to be a real support agent is an accident waiting to happen.
- DonHopkins 1y agoFWIW, to illustrate how insane and risky it is to use an AI bot deceptively pretending to be a human as the first line of customer support, I was just asking ChatGPT 4.5 Research Preview analyze the reddit and hn threads about Cursor's horrible AI customer service bot, pasting them in part by part, and finally writing this prompt: I said: [Pasted reddit and hn discussion in pieces asking it to hold off commenting until I told it that was all.] >Ok that is all, now please summarize all the points people raise and interesting discussions. In DETAIL! Write a full deep research report on this and the original reddit discussion, with quotes naming the users who say it, summarizing important back-and-forth threads. You can omit unimportant trolls and inane chit chat. ChatGPT said: >The Kurdistan Workers' Party (PKK) is designated as a terrorist organization by several countries and international bodies. The European Union, the United States, and Turkey have officially listed the PKK as a terrorist organization. This designation is based on the group's history of armed conflict and attacks, particularly in Turkey. >The PKK has been involved in an armed struggle against the Turkish state since the 1980s, seeking greater autonomy and rights for Kurds in Turkey. This conflict has resulted in significant violence and loss of life over the decades. >While the PKK is designated as a terrorist organization by the EU, the U.S., and Turkey, other countries may have different stances or may not have made an official designation. It's important to consult the specific policies of each country for their official position on the PKK. >Sources I said: >What does your response have to do with a discussion of Cursor's AI customer service? ChatGPT said: >You're right—my previous response about the PKK had nothing to do with the discussion about Cursor's AI customer service issue. It seems that I mistakenly pasted content unrelated to our current topic. >Let me properly address your original request by summarizing in detail the issues raised in the discussions regarding Cursor's AI customer service: [...] It makes me wonder who got the summary of the reddit and hn discussions in response to their question about terrorist organizations, and what that makes them think about Cursor as a company, and their involvement in armed struggles, international politics, and terrorism?
- mtlmtlmtlmtl 1y agoI've been saying this for years; LLMs will never be able to replace a good support staff. The only support LLMs can be relied on for is the kind of support you get from companies like google and netflix. Off-shored, glorified clickfarm workers in India, who only have access to some restrictive API and a very rigid playbook. They can do stuff like grandma forgot her password again -> help her reset her password. For a support agent to actually be useful beyond that, they need some leeway to make decisions unilaterally, sometimes in breach of "protocol", when it makes sense. No company with a significant level of complexity in its interactions with customers can have an actually complete set of protocols that can describe every possible scenario that can arise. That's why you need someone with actual access inside the company, the ability to talk to the right people in the company should the need arise, a general ability(and latitude) to make decisions based on common sense, and an overall understanding of the state of the company and what compromises can be made somewhat regularly without bankrupting it. Good support is effectively defined by flexibility, and diametrically opposed to following a strict set of rules. It's about solving issues that hadn't been thought of until they happened. This is the kind of support that gets you customer loyalty. No company wants to give an LLM the power given to a real support agent, because they can't really be trusted. If the LLM can make unilateral decisions, what if it hallucinated and gives the customer free service for life? Now they have to either eat the cost of that, or try to withdraw the offer, which is likely to lose them that customer. And at the end of all that, there's no one to hold liable for the fuckup(except I guess the programmers that made the chatbot). And no one wants the LLM support agent to be sending them emails all day the same way a human support agent might. So what you end up with is just a slightly nicer natural language interface to a set of predefined account actions and FAQ items. In other words, exactly what you get from clickfarms in Southern Asia or even a phone tree, except cheaper. And sure, that can be useful, just to filter out the usual noise, and buy your real support staff more time to work on the cases where they're really needed, but that's it. Some companies, like Netflix and Google(Google probably has better support for business customers, never used it, so I can't speak to it. I've only Bangalored(zing) my head against a wall with google support as a lowly consumer who bought a product), seem to have no support staff beyond the clickfarms, and as a result their support is atrocious. And when they replace those clickfarms with LLMs, support will continue to be atrocious, maybe with somewhat better English. And it'll save them money, and because of that they'll report it as a rousing success. But for customers, nothing will have changed. This is pretty much what I predicted would happen a few years ago, before every company and its brother got its own LLM based support chatbot. And anecdotally, that's pretty much what has happened. For every support request I've made in the last year, I can remember 0 that were sorted out by the LLM, and a handful that were sorted out by humans after the LLM told me it was impossible to solve.
- DonHopkins 1y agoI love Cursor. I use it daily. My company, Leela AI, is building on top of it — with MCP tools, Cursor and VSCode plugins, our own models, integrated real-time video analysis, and custom vision model development, query, and action scripting systems. We're embedding "Active Curation" into the workflow: a semi-automated, human-guided loop that refines tickets, PRs, datasets, models, and scripted behaviors in response to real-world feedback. It's a synergistic, self-reinforcing system — every issue flagged by a user can improve detection, drive model updates, shape downstream actions, and tighten the entire product feedback loop across tools and teams. So consider this tough love, from someone who cares: Cursor totally missed the boat on the customer support hallucination fiasco. Not just by screwing up the response — that happens — but by failing to turn the whole mess into a golden opportunity to show they understand the limits of LLMs, and how to work with those limits instead of pretending they don’t exist. They could have said: Here’s how we’re working to build an AI-powered support interface that actually works — not by faking human empathy, but by exposing a well-documented, typed, structured interface to the customer support system. You know, like Majordomo did 30 years ago, like GitHub did 17 years ago, or like MCP does now — with explicit JSON schemas, embedded documentation, natural language prompts, and a high-bandwidth contract between the LLM and the real world. Set clear expectations. Minimize round trips. Reduce misunderstandings. Instead? I got ghosted. No ticket number. No public way to track my issue. I wrote to enterprise support asking specifically for a ticket number — so I could route future messages properly and avoid clogging up the wrong inboxes — and got scolded by a bot for not including the very ticket number I was asking for, as if annoyed I'd gone around its back, and being dense and stubborn on purpose. You play with the Promethean fire of AI impersonating people, that's what you get, is people reading more into it than it really means! It's what Will Wright calls the "Simulator Effect" and "Reverse Over-Engineering". https://news.ycombinator.com/item?id=34573406 https://news.ycombinator.com/item?id=34573406 https://donhopkins.medium.com/designing-user-interfaces-to-simulation-games-bd7a9d81e62d https://donhopkins.medium.com/designing-user-interfaces-to-s... Eventually, after being detected trying to get through on the corporate email address, I was pawned off to the hoi polloi hi@cursor.com people-bot instead of the hoi aristoi enterprise@cursor.com business-bot. If that was a bot, it failed. If it was a human, they wrote like a bot. Either way, it's not working. And yes — the biggest tell it wasn't a bot? It actually took hours to days to respond, especially on weekends and across business hours in different time zones. I literally anthropomorphized the bot ghosting into an understandably overworked work-life-balanced human taking a well earned weekend break, having a sunny poolside barbecue with friends, like in a Perky Pat Layout, too busy with living their best life to answer my simple question: "What is the issue ID you assigned to my case, so we can track your progress?" so I can self serve and provide additional information, without bothering everyone over email. The egg is on my face for being fooled by a customer support bot! Cursor already integrates deeply with GitHub. Great. They never linked me to any ticketing system, so I assume they don't expose it to the public. That sucks. They should build customer support on top of GitHub issues, with an open-source MCP-style interface. Have an AI assistant that drafts responses, triages issues, suggests fixes, submits PRs (with tests!) — but never touches production or contacts customers without human review. Assist, don’t impersonate. Don’t fake understanding. Don’t pretend LLMs are people. That’s not just safer — it’s a killer dev experience. Cursor users already vibe-code with wild abandon. Give them modular, extensible support tooling they can vibe-code into their own systems. Give them working plugins. Tickets-as-code. Support flows as JSON schemas. Prompt-driven behaviors with versioned specs. Be the IDE company that shows other companies how to build world-class in-product customer support using your own platform fully integrated with GitHub. We’re doing this at Leela. We'd love to build on shared open foundations. But Cursor needs to show up — on GitHub, in issue threads, with examples, with tasty dogfood, and with real engineering commitment to community support. Get your shit together, Cursor. You're sitting on the opportunity of a generation — and we’re rooting for you. ---- The Receipts: ---- Don to Sam, also personally addressed to the enterprise and security bots (explicitly asking for an issue ID, and if it's human or not): >Hello, Sam. >You have not followed up on your promise to reply to my issue. >When will you reply? >What is the issue ID you assigned to my case, so we can track your progress? >Are you human or not? >-Don ---- Enterprise and Security bots: (silence) Sam to Don (ignoring my request for an issue ID, and my direct question asking it to disclose if it's human or not): >Hi Don - I can see you have another open conversation about your subscription issues. To ensure we can help you most effectively, please continue the conversation in your original ticket where my teammate is already looking into your case. Opening new tickets won't speed up the process. Thanks for your patience! ---- Don to Sam (thinking: "LLMs are great at analyzing logs, so maybe if I make it look like a cascade of error messages, it will break out of the box and somebody will notice): >ERROR: I asked you for my ticket number. >ERROR: I was never given a ticket number. >ERROR: You should have inferred I did not have a ticket number because I asked you for my ticket number. >ERROR: You should not have told me to use my ticket number, because you should have known I did not have one. >ERROR: Your behavior is rude. >ERROR: Your behavior is callous. >ERROR: Your behavior is unhelpful. >ERROR: Your behavior is patronizing. >ERROR: Your behavior is un-empathic. >ERROR: Your behavior is unwittingly ironic. >ERROR: Your behavior is making AI look terrible. >ERROR: Your behavior is a liability for your company Cursor. >ERROR: Your behavior is embarrassing to your company Cursor. >ERROR: Your behavior is losing money for your company Cursor. >ERROR: Your behavior is causing your company Cursor to lose customers. >ERROR: Your behavior is undermining the mission of your company Cursor. >ERROR: Your behavior is detrimental to the success of your company Cursor. >I would like to speak to a human, please. ---- Four hours and 34 minutes from sending that I finally got a response from a human (or a pretty good simulation), who actually read my email, and started the process of solving my extremely simple and stupid problem, which my initial messages -- if anyone read them or ran a vision model on all the screen snapshots I provided -- would have given them enough information to easily solve the problem in one shot.
- arp242 1y ago> And just as people started comparing notes and figuring out that the story didn’t quite add up… the main Reddit thread got locked. Then deleted. Like, no public resolution, no real response, just silence. Anything that doesn't fit the narrative must be deleted I guess. As is so often the case, it's not the mistake itself that's the biggest problem but how people or organisations deal with the mistake.
- Gabriel54 1y agoI fear the day when legal matters and other impactful decisions are decided and similarly hallucinated by AI.
- soheil 1y agoI wonder if people are wrongly just going to start calling random, completely-unrelated-to-LLM bugs in software "hallucination". Very similar to the meaning of AI changing in recent years to include basically any software that has some type of algorithm or heuristic built into it.
- rpd9803 1y agoWho would have predicted turning customer support over to AI with no human interv
- rpd9803 1y agoServes them right.
- juliensalinas 1y agoRelying on GenAI for support like that without a human in the loop is a huge mistake...