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HERMES.md in commit messages causes requests to route to extra usage billing
- hluska 6mo agoIs it just me or did a fucking AI refuse to give a refund and then add a meme of Leonardo DiCaprio? Are there any actual adults with judgment left?
- sam0x17 6mo agoSounds like a vibe-coded feature if I ever heard of one
- mikehearn 6mo ago"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.
- oulipo2 6mo agoWell, when your policy is written by an AI, you can get shit like that
- DetroitThrow 6mo agoIn many countries, this also isn't legally tenable.
- greenmilk 6mo agoIs there any country where it is?
- Pay08 6mo agoProbably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.
- anikom15 6mo agoHaiti comes to mind.
- timacles 6mo agoAmerica
- Muhammad523 6mo agoAmerica is a continent. Maybe you were referring to the US
- badc0ffee 6mo agoIn the English language, "America" refers to a country. It is synonymous with "The United States of America". I say this as someone who lives in the same continent as that country, but not in the country itself. Maybe you're thinking of "North America", "South America", or "the Americas".
- pinkgolem 6mo agoAt least in Germany in B2B contracts that might be possible. For b2c, no chance
- hvb2 6mo agoAnything they say is legal until a judge says it's not. And to get to that point, you need to be willing to spend a lot more than 200$.
- deleted 6mo ago[deleted]
- basisword 6mo agoNot really. For example, in the UK you could report them to Trading Standards and they'll enforce the law on your behalf.
- moralestapia 6mo agoAah, the SV strategy that landed SBF, and many others, in jail. A classic.
- verve_rat 6mo agoWorked for uber.
- isoprophlex 6mo agoMore and more I feel that the one thing Github needs to turn the tide of bad press, is to allow adding clown or turd reaction emoji on comments
- 4lx87 6mo agoBecause it's illegal.
- moralestapia 6mo agoBrought to you by, allegedly, the "Good" AI company.
- root_axis 6mo agoMore likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.
- Henchman21 6mo agoIf they've let their AI write the policy, and then they repeat that as policy, how exactly is this an "LLM hallucination" and not a real policy?
- teraflop 6mo agoIt's both, isn't it? If the AI writes the policy and is also responsible for enforcing it (by handling tickets and acting as a gatekeeper for which issues are escalated to humans who can do something about them), then the hallucination becomes real.
- root_axis 6mo agoIt's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.
- quietsegfault 6mo agoSure, it’s a real policy. It came from their website, from the official means of support.
- root_axis 6mo agoIs it? Can you link me to that?
- 2ndorderthought 6mo agoThese hallucinations keep killing my vibes brah
- adamq_q 6mo agoBug filer posted that reply as a joke. Look at the username.
- LadyCailin 6mo agoI don’t read that as a joke, I read it as them pasting in their response from the support chat.
- deleted 6mo ago[deleted]
- joenot443 6mo agoI think the OP posted that reply as a joke
- ecshafer 6mo ago> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
- ethin 6mo agoIsn't this illegal/fraudulent in many places? Pretty sure just randomly charging a customers payment method without their consent is definitely illegal.
- stickfigure 6mo agoThe official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.
- CamperBob2 6mo agoThis is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.
- dakiol 6mo agoC'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)
- browningstreet 6mo agoI tried to switch to a competing inferencing platform but they have billing issues as well.
- runlaszlorun 6mo agoI'm in. What's next?
- nekusar 6mo agoLocal LLMs. Krasis is one such tool that allows large models using blended GPU/RAM. ik_llama for better performance than llama. ComfyAI for local image generation. Nanocrab seems better for orchestration. Still need a good system capability firewall.
- nativeit 6mo agoWho’s buying the memory for this effort?
- bad_haircut72 6mo agoThink how cheap its gonna be when everyone abandons the cloud providers and they start selling the 50B of hardware they over-invested in
- nekusar 6mo agoI got 96GB of DDR5 ram 2y ago for $300. Which now, 32GB goes for $300. Fucking insane. But prices will eventually come down as the enterprise and corpo scalpers realize AI is a losing deal for human replacement. Nvidia has already said as much. https://fortune.com/2026/04/28/nvidia-executive-cost-of-ai-is-greater-than-cost-of-employees/ https://fortune.com/2026/04/28/nvidia-executive-cost-of-ai-i...
- lysace 6mo agoThey just lost the Claude lottery, that’s all.
- joshribakoff 6mo agoAfter i was triple billed in January, they acknowledged it but refused to provide a refund. I won those credit card disputes.
- tardedmeme 6mo agoDid your account get banned, as everyone is saying? If so, did you make a new account, and did it get banned?
- 2ndorderthought 6mo agoSeems to be a really common theme in this thread. I wonder if any journalists are watching. It would be an interesting story.
- encodedrose 6mo agoIs it too much to ask for a not-vibe-coded billing system? In my opinion, we need better systems to hold these companies accountable as I don't believe the $20/dispute they're paying means much given how common other customers are complaining about billing irregularities just in this thread alone.
- deleted 6mo ago[deleted]
- maxbond 6mo agoI feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).
- Jcampuzano2 6mo agoI have a feeling the devs themselves aren't the issue and it probably sucks to have to be the fall guys (though some for sure might buy into all of Anthropic's schemes). But my best guess is they don't want to put a firm line down because they want to be free to shift it around however they'd like.
- RevEng 6mo agoAbsolutely, that's how it always goes. Then you'll see people saying, "if you don't like it, find another job" as if you can just walk up to the door of an office and order one.
- Starlevel004 6mo ago[flagged]
- eddythompson80 6mo agoI don't know if it's necessarily about internal communication, it could be. But it's also a distinctive management style that I have seen in many places. The whole "ask for forgiveness not permission" type mentality. If you push something and get away with it, hey it worked!! If you push something and get any sort of push back, you take it back. I had organizations leaders before say things that are so black and white like "We should delete all user accounts that haven't logged in 6 months", you say "Are you sure? some people will be upset. Some will post on twitter or reddit and complain etc" they confidently reply "Yes, we will explain that it's not sustainable and they are welcome to create another account". So you go ahead and implement that. 1 second after it goes into effect, you get angry support tickets, a post on twitter, and that "leader" immediately backpedals that "the implementation was not how I expected". Like what did you expect was gonna happen exactly?
- 1123581321 6mo agoIs sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.
- thedanbob 6mo agoHe's the guy who reported the bug. It looks like he copy-pasted an email from Anthropic without context, and the gif is his response.
- eterm 6mo agoThank you for pointing this out, it left me confused. It would have been a lot clearer if the text were in a quote block!
- 1123581321 6mo agoAh, totally missed that! Thank you.
- progbits 6mo agoAll these claude issues are full of bots, sometimes bots replying to themselves and getting confused. It's impossible to tell what is a real issue and what is hallucination. I'm surprised anthropic even bothers to read them. In this particular case I think the authors reply is them quoting what support told them?
- thesumofall 6mo agoHe is the original author who faced the bug. I believe he just copied the response he received from Antrophic
- hirako2000 6mo agoThanks for clarifying. The interesting thing is, confusion is due to finding not too hard to believe Anthropic is audacious enough to respond publicly and include a gif.
- nacozarina 6mo agoyou knew they were snakes when you picked them up you will do it again because you are an all-day sucker
- jmux 6mo agotbh these last few months of anthropic’s behavior is the most aggressively I’ve seen a company burn so much customer goodwill so quickly
- glimshe 6mo agoI decided that I would not use Claude as early as when they wouldn't allow me to have a second (business) account using the same phone number. They removed the restriction later, but that made it clear that Anthropic doesn't understand customers. Sign-up for Claude is more complicated and cumbersome than competitors. It's really a mess despite their good model.
- ReptileMan 6mo agoThat has a chance to be the highest opportunity cost bug in history ...
- scotty79 6mo agoGiving them access to your account or credit card is a bit wild. That's what prepaid cards are for. You charge it with exact amount of money you need to pay for what you want and leave it empty after you pay. You can later watch for bounced payment request to help evaluate their reputation. At this point Anthropic is about as reputable as shady porn site.
- wswope 6mo agoSee also: privacy.com (Virtual card provider that generates cards as a free-to-the-user service. They make their money from a cut of the standard transaction fees. Cards are locked to a single merchant and it’s easy to configure limits.)
- sandeepkd 6mo agoIsnt this illegal right away? A normal entity would have been punished for this otherwise this just opens up the door to make code changes to overcharge people and just claim it as mistake
- bdangubic 6mo agoClaude is running their accounting department
- diego_sandoval 6mo agoIf Mythos is so smart, how come Anthropic does dumb shit like this every week?
- dryarzeg 6mo agoI'm not sure (I'm not in Anthropic, I'm not related to them, I'm just guessing), but I think that humans that worked on so-called "Mythos" (I'm sorry but I'm taking this one with a pinch of salt) and humans who work on/responsible for Claude Code, API and similar features are different humans. Completely different.
- dev_l1x_be 6mo agoWhat a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes). I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good as Opus and there is the pi project that is undoubtedly the best harness.
- orphea 6mo agoI guess this is what you get when you replace common sense with LLMs.
- callamdelaney 6mo agoToo much vibe coding
- jeffrallen 6mo agoYou're absolutely right!
- yayadarsh 6mo agoabsolute masterclass in shooting yourself in the foot over the past month or two.
- boc 6mo ago[flagged]
- muwtyhg 6mo agoYou realize the thread you are commenting on is not about scaling or downtime, but about a billing bug that Anthropic refused to fix until it become a Streisand effect? If you're happy to continue paying a company that has demonstrated it will steal your money, admit it, and refuse to return it, more power to you. The AI industry is moving fast enough that there will be plenty of players to pick up customers who don't want to be robbed.
- throwaway449933 6mo agoAnthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.
- dakiol 6mo agoYou could quit, for starters
- Arainach 6mo agoIf anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving. Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category
- dakiol 6mo ago> and there would be no hope of the company ever improving. I don't see anything wrong with this. My integrity and values are above any company's. Companies can go to hell for all I care
- Arainach 6mo ago[flagged]
- wswope 6mo agoThis is a horrendously bad-faith take. You know full well it’s *not* just a one-off $200 issue: they treat customers like this at scale. Don’t pretend this is an isolated matter, or that CS/billing is the only arena where Anthropic has such systemic issues. I don’t know you, but your response honestly reads like it’s coming from someone wrestling with their own moral compromises. If so, please take a good hard look in the mirror. (E: yep — https://news.ycombinator.com/item?id=47953576 https://news.ycombinator.com/item?id=47953576)
- vadansky 6mo agoThis is annoying since I have a side project I like to use alchemical names in, and HERMES.md sounds like something I would do. Guess I have to go with AGRIPPA.md, but Hermes Trismegistus is so much cooler...
- evo_9 6mo agoI recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
- stephbook 6mo agoI once had PayPal refuse to give me my money back (for a delivery) for months even though the postal service status clearly stated: "Address unknown, returning to sender." I should have denied the PayPal charge on my bank account, that always gets a real human to look into it. Lesson learned.
- yellow_lead 6mo agoJust a warning, that could get your PayPal account banned. But maybe okay for you.
- 650REDHAIR 6mo agoOnce the dispute was resolved on the card side did anthropic claw back the $100? Was your account penalized in anyway?
- HyperL0gi 6mo agoThat's the thing, right? I would not be surprised if they have an agent that bans accounts that do chargebacks on them even when they're wrong. So you either accept it if you have to use it for work or you risk and deal with the possible consequences.
- evo_9 6mo agoNothing so far, but I'm keeping an eye on it and debating just canceling entirely.
- anikom15 6mo agoIf a merchant tries to claw back a disputed charge they are going to get a big fee at the least.
- phyzix5761 6mo agoDo a chargeback?
- maerF0x0 6mo agoPretty sure the last remaining human lawyers are preparing a class action as we speak.
- xiphias2 6mo agoThis case is so easy, a Chinese LLM lawyer would win against it
- raphinou 6mo agoMy understanding was they would process a refund, but no further compensation? Otherwise why would they look for an account to process the refund? English is not my first language, so I might have misunderstood....
- teraflop 6mo agoAs I read it, they didn't look up the account to process the refund. They looked up the account to decide whether to process the refund, and then the decision was "no". The rest of the support response is just pleasantries and padding, to dance around this fact ("Your detailed reproduction steps will be valuable" blah blah).
- bobjordan 6mo agoI also had some unexplained extra usage which ended up using 236 dollars. I pretty much just shrugged it off since they had comped me 200 dollars of it and then just toggled extra usage off.
- rmonvfer 6mo agoI also had to do a chargeback recently because I was double billed and Anthropic refused to refund me. This seems very frequent from what I’m reading here, I wonder if Stripe will step in or something because they must be getting absolutely blasted with chargebacks and surely this should be affecting their reputation right? Not sure how the banking side of things works.
- mrinterweb 6mo agoAnthropic is loosing the good will they built with devs faster than they built it. Its the anti-competitive and anti-opensource behviors that will erode their dev customer base. No clue how much of Anthropic's revenue is based on devs paying for claude subscriptions, but they are going to lose that quickly. I would have jumped ship, but OpenAI saying "hold my beer" when Anthropic declined the Pentagon's safeguard removal demands is the only thing that has prevented me from jumping ship. I've considered Chinese AI services but I'm too concerned with data (proprietary code) exfiltration.
- dryarzeg 6mo agoThen you should consider alternative LLM API providers, who are not based in China but host the same (or roughly the same, depending on the quantization and other deployment specifics) models as your "Chinese AI services".
- wxw 6mo agoI wonder how many customers were unknowingly affected by this (and are unknowingly affected by similar issues). Proper retribution would be to track down all affected users and mitigate all extraneous charges. Unlikely, of course.
- wartywhoa23 6mo agoWelcome to the Global Hormuz. The deeper into the new world order, the more you'll be charged for every breath, by design and by bugs-as-features all the same, refunds be against technofascist manifestos.
- robofanatic 6mo ago> However, I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing. What a claude excuse
- _cs2017_ 6mo agoIs github the correct channel to report a billing issue? I would assume github is a place where you report issues with the github project. When there's a billing problem, there are usually different lines of support. For example, chatgpt when asked "How to report a billing issue with Anthropic subscription?" says: Best way: Use Claude’s built-in support Log in to your Claude account at Anthropic / Claude.ai Click your initials or name in the lower-left corner Select “Get help” Use the support messenger to describe your billing issue (duplicate charge, failed renewal, refund request, missing credits, invoice issue, etc.)
- slopinthebag 6mo agoSearching for the strings of configuration files of other agents in a codebase's git history in order to "detect" unauthorised usage is such a stupid idea I know it 100% came from Claude, and I doubt any of the vibesloppers working at Anthropic bothered to turn their brain on enough for the 5 seconds of thinking it would take to grasp that fact.
- Growtika 6mo ago[dead]
- jsherwani 6mo agohttps://x.com/trq212/status/2048495545375990245 https://x.com/trq212/status/2048495545375990245 He is getting a refund along with an additional $200 credit from what I can see.
- TehCorwiz 6mo agoAfter going public and getting publicity. You shouldn't have to do that just to get a company to fix their own mistake. They stole $200, where do they get off saying they won't give it back?
- cortesoft 6mo agoThe tweet is from 3 days ago and the bug report 4 days ago. Not sure if it was publicity that made it happen or not.
- TehCorwiz 6mo agoI know HN has a lot of devs, but I'm pretty sure none of us are going straight to Github to file for a refund from a bug. I'm assuming they notified customer service first and were rebuffed, then filed the bug.
- deleted 6mo ago[deleted]
- jofzar 6mo agohttps://www.reddit.com/r/ClaudeAI/comments/1svdm1w/psa_the_string_hermesmd_in_your_git_commit/ https://www.reddit.com/r/ClaudeAI/comments/1svdm1w/psa_the_s... It went massive on Reddit which is where I heard about it first.
- everforward 6mo agoWe desperately need some sort of anti-retaliation provision added to chargebacks and CFPB complaints. They get off saying they won't give it back because how willing are you to get banned from Anthropic? You're like 3 legitimate chargebacks with vibe-coded companies to be banned from all the frontier models.
- tag2103 6mo agoBye bye Max plan and Anthropic. Too much noise on Anthropic's billing woes as of late and tbh Codex with newest version is scratching my AI itch. Of course YMMV but at least with OpenAI no surprise billings (as of yet) for the past 4 months.
- I_am_tiberius 6mo agoTomorrow: We used all your data to train our latest mode, Mythos. That was a mistake. Now go away.
- nullc 6mo agoHERMES.md -- so beyond fraudulently billing their customer, this is also exposing plainly anti-competitive conduct against the Nous Research open source AI agent software which competes with claude code by intentionally selectively overbilling hermes users?
- superfrank 6mo agoI saw this bug mentioned on Reddit a few days ago when it first got reported and someone said it was also triggered by certain file names used in OpenClaw. I don't think it's as sinister as you're implying. I think it's part of them disallowing 3rd party clients from using Claude Code subscription and someone making a bad assumption that certain files in a repo being a good signal that someone is attempting to bypass those rules. It's still not a good look for Anthropic, but I don't take this as a secret attempt to sabotage a competitor. I take it as them trying to enforce rules that they had very publicly announced.
- rob 6mo agoIs there a wager for the upcoming "Hey, Boris from the Claude team here." response/comment that will be coming here soon? Usually followed by a "That was a bug! Fixed in version 525,005,0295.2020.00."
- deleted 6mo ago[deleted]
- pawelduda 6mo agoI find it increasingly ironic that the company that wants you to think software engineering as a profession is doomed, seems to be speedrunning tech fuckups bucket list, most likely using their own product, to achieve this very goal
- deleted 6mo ago[deleted]
- ramon156 6mo agohttps://x.com/trq212/status/2048495545375990245 https://x.com/trq212/status/2048495545375990245 He's getting a refund + $200 worth of credits
- dbvn 6mo agoIts hard to describe how out of touch a company has to be for this to happen. Multibillion dollar company admitting to robbing their customer of $200 in front of other customers.
- throwatdem12311 6mo agoTrillion dollar company now. Technically still multi-billions but…yeah.
- deleted 6mo ago[deleted]
- MagicMoonlight 6mo agoAnother slop coded piece of shit causing stupid bugs. I can’t believe they paid 100m for some of these employees. They could have bought entire companies of real developers.
- PunchyHamster 6mo agoOh, no it was absolutely on purpose. Why else you'd have code that looks for a certain string in commit and does the reroute ?
- InvidFlower 6mo agoDon't forget the employees doing the actual model training and research are not the same ones coding Claude Code. CC was a side-project by one employee that ended up hitting it big and is now one of the core parts of their income. They were never a software company per se. This is like how MidJourney was just on Discord forever, because no one on the team was a real web developer. Discord made it easy to get something out there, scale up to many users, etc.
- aliljet 6mo agoI wonder how this kind of response from Anthropic is actually being read by the community at large. If you consider the rough sentiment of the r/ClaudeCode subreddit against the r/Codex subreddit, you can see that there is a definite loudness among the folks departing ClaudeCode for Codex. Something big is shifting on the ground, I think.
- kelnos 6mo agoI'm not really sure what to do here. I refuse to give Altman money, but Anthropic keeps disappointing me over and over with crap like this. Gemini seems behind? Not touching Grok. Meanwhile I've integrated CC into my workflow enough that I'd feel frustrated cutting out all LLM agent use. I don't have the hardware to run models locally, and I'm not excited about the idea of spending that money. I could use a different harness with one of the services that runs open-weight models for me, but I feel like the cost would be prohibitive. I'm paying $100/mo right now and that's all I'm willing to spend.
- trymas 6mo agoGLM5.1, Kimi K2.6, MiniMax M2.7 Personally tried GLM subscription. Bought it during new years discount: 36$ for a YEAR. Cannot burn tokens through with personal project use. From what I can see in stats they allow 25-100M tokens in 5h period (for cheapest plan), depending on the model. GLM5.1 could be a bit slower and likes to (over)think, but I don't see practical differences from Sonnet 4.6 or Opus 4.6. > I refuse to give Altman money, but Anthropic keeps disappointing me over and over with crap like this. Gemini seems behind? Not touching Grok. My thought process is totally the same. And even there's slight concern about ethics using GLM, at least in my conciousness, openai is worse and grok is the worst of them all by far, no competition.
- voidUpdate 6mo ago[dead]
- InvidFlower 6mo agoI'm not sure if the context limit on the $25/m, and model-size limit on the $100/m would make it not work well enough for OpenCode, but Featherless AI seems a bit unique in terms of how they handle their inference plans.
- shevy-java 6mo agoAI company not giving a refund? I think people put this out of proportion. Yes, you can reason this is ethically correct - I don't object to this. But people used Anthropic, Claude etc... in the first place. Why would you use something to then be disappointed about how it performs, when it comes to AI? Would not be the better and easier strategy to ... not use it in the first place, and make yourself dependable on AI? I don't fully understand this. I would not run into a similar situation because I simply don't use any AI. I actively want to support those folks who don't use AI either - that way we can point out all the ill effects of AI, such as in the case of Anthropic to prioritize on greed.
- stevenhubertron 6mo agoThe comment stream seems to point out they ARE getting refunded and its not refused.
- arctide 6mo ago[dead]
- winddude 6mo agothere was a time when tech companies gave bug bounties. Now it's fuck you, we vibe coded this slop, and we love it. Oh we emailed your company, ran massive marketing campaigns in the media to pitch replacing you.
- IAmGraydon 6mo ago"We're already losing literal fuck-tons of money by the minute, so we can't afford to refund you for our mistake."
- reader9274 6mo ago> Thanks for the report! This was an overactive anti-abuse system. Fixed. Ah yes, cause who bothers to test any releases to actual paying customers
- mlazos 6mo agoI think one day later the guy got his refund? You all need to chill I feel like. HN is a bubble sometimes https://github.com/anthropics/claude-code/issues/53262#issuecomment-4347195606 https://github.com/anthropics/claude-code/issues/53262#issue...
- 101008 6mo agoThe future is very dark where you get a bad charge (it can happen, systems are complex, so I don't want to judge base on that), but you can't fill a ticket or complain to anyone about this. I got a $2 charge for a Facebook Ad (I know, $2 is nothing and I shouldn't use Meta), and it was completely wrong. It's impossible to talk to someone in Facebook about this. The AI chat is completely clueless and can't do anything. Their help page say you can ask for a refund (I can't, because the payment doesn't appear on the billing page or payment activity), but they tell you they will close your account if you do it, like... wtf? I am scared for the future where AI handles all of this. It should be ilegal. Companies should have a X support people every Y customers or something like that. I see it everyday and it's getting worse and worse... Some days I think the only solution is what Bombita did in the movie Relatos Salvajes https://www.youtube.com/watch?v=vP3IwmM3XLQ https://www.youtube.com/watch?v=vP3IwmM3XLQ
- iammrpayments 6mo agoFacebook has been like this for more than 10 year, and nothing was ever done.
- melonpan7 6mo agoAnother reason to avoid Anthropic products now.
- varispeed 6mo agoI wonder when Anthropic will give refunds for all the sessions with nerfed / dumbed down Opus.
- captainarab 6mo agoI purchased a 12-month subscription for my partner, and Anthropic never delivered the gift to their email, only sent me an invoice. No response from customer service.. only their AI Agent Support.. Which has still not offered me a refund. I may have to do a chargeback.
- danbmil99 6mo agoIs it possible the chatbot he is communicating with meant literally "I have no API endpoint for refunding your money"? Meaning their use of the verb "can't" was hyper-literal, as in "I have no way of"
- jesse_dot_id 6mo agoWaiting for customer service to make a comeback. It seems like SaaS is an infinite see of shitty chatbots doing a whole lot of brand damage. Basically for any service that I use, whenever I am forced to interact with a chatbot, that company takes a critical hit to its reputation going forward because the interaction is never anything but enraging.
- donohoe 6mo agoI am confused. The person who created the PR is user "sasha-id". The person saying no to the refund is also user "sasha-id". What? Where was it exactly thats someone from Anthropic said no to a refund request? I feel I am missing the obvious somehow.
- nubinetwork 6mo agoThey were replying to the bot autoreply.
- naruhodo 6mo agoEarly in the issue thread, sasha-id posts the initial refund refusal by Anthropic (email, presumably) followed by a gif of Leonardo DiCaprio applauding in Wolf Of Wall Street. He didn't quote the Anthropic response, leading to the impression that he was Anthropic staff, confusing you, me and "CollectionAgency" in the issue thread, among others, I assume.
- trq_ 6mo agoHey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 https://x.com/trq212/status/2048495545375990245. We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug like this to engineering. We’re hoping to make this better but will take some time. Sorry to everyone caught up in it.
- reactordev 6mo ago"Our support flow wasn't set up" Would be more accurate. It still isn't setup. Talking to a bot as support who only tells you to talk to the bot for support is not actually support at all. It looks like support, but there's no way to ACTUALLY GET support.
- KolmogorovComp 6mo agohttps://xcancel.com/trq212/status/2048495545375990245 https://xcancel.com/trq212/status/2048495545375990245
- whicks 6mo agoThanks for the follow up here and the transparency. For those of us not on X, what are the best communication channels for us to follow this sort of communication?
- gowld 6mo ago[flagged]
- mystraline 6mo agoI'd recommend a good credit card like Amex, and a lawyer. These fucks only respond when they get bad publicity.
- quietsegfault 6mo ago
- Oras 6mo agoTechnical issue causing over billing? Mythos is going well I see
- nullorempty 6mo agoTo be frank this kind of rep is what keeps me from getting a personal sub for Claude. I don't have an extra $200 to pay for someone else's bugs. Anthropic will need to make sure that i am never charged beyond my subscription fees before I consider a sub.
- DeathArrow 6mo agoHe should use credit card chargeback.
- DeathArrow 6mo agoGoogle worked for tens of years to make people disgusted and hating them. Big AI companies succeeded in just a few years, so AI must be an accelerator.
- levocardia 6mo agoGoes to show how much consumer surplus you're getting for that $200/mo subscription...
- calmbonsai 6mo agoWJW. I can not believe Anthropic's response. Just refuse to pay any bill from any vendor that by their own public admission) is a "incorrect bill". This isn't just about PR and technicalities, this is Business 101.
- parentheses 6mo agoI feel like it's not news that a company with (probably) millions of DAU is not able to handle a single case like this one. At the same time, it's clear that after this happened, Anthropic took action. 3 DAYS AGO! (https://news.ycombinator.com/item?id=47954655 https://news.ycombinator.com/item?id=47954655) That's before this comment was made on the issue: https://github.com/anthropics/claude-code/issues/53262#issuecomment-4322927242 https://github.com/anthropics/claude-code/issues/53262#issue... I'm surprised Anthropic didn't also say this on the issue. Weird that they wouldn't. It seems to have made for unnecessary bad PR. It feels to me that Anthropic is less focused on quality, and more focused on PR stunts/flash. My experience with Claude is always "it's pretty and feels cool", where-as codex feels like "solid and boring". I realize I'm probably biased. Am I alone in this thinking?
- Animats 6mo agoAre there other undocumented codes Anthropic recognizes in Git commits?
- Animats 6mo agoThis is like cheat codes, except they make it harder.
- deleted 6mo ago[deleted]
- seviu 6mo agoI used to have the 20$ plan, upgraded to max, they were going to charge me 86$ for max minus pro plan. Credit card didn’t get through, pro plan got insta cancelled, had to pay for full max plan. Clearly a billing bug on their side. If the credit card when upgrading a plan doesn’t come through, don’t destroy the existing plan. I talked to the chat bot; i got a ticket number, a human will come back to me. That was three months ago. Never got refunded. Nobody emailed me. I ended cancelling the max plan, it expired yesterday. This plus the constant degradation of the service despite having 30B revenue first quarter this year. A company that has so much money, and cannot care less about their users… They will have to do much better if they want to get me back.
- darepublic 6mo agoThey're humanists. Haven't you seen those awesome chalk drawings outside their hq?
- tannerr_dev 6mo agoYea AI is not going to be a net positive for humanity...
- razodactyl 6mo agoSo.. their billing system is using '$>claude | jq' somewhere?
- lorenzohess 6mo agoIs Hermes the name of a new model? After Mythos?
- drekipus 6mo agoIt's actually rumoured to be part of HL3, which is why they had to block it because of their agreement with valve
- nubinetwork 6mo agoHermes was a model on hf from like 2 years ago, no idea what it means in current context.
- poorman 6mo agoThey acknowledged the bug. Screenshot and chargeback
- incrediblemhi 6mo ago[dead]
- OptionOfT 6mo agoI have worked on systems before that exhibited weird bugs like this before. When you've been a Software Engineer for a while you start to be able to put bugs in certain buckets. Then there is the last bucket, like the X-Files. They don't belong anywhere else. They have no specific reason. They happened because of a weird set of circumstances, usually due to too many developers working on the same product, without proper abstractions and separations. And having spent too much time that I'd like working and reviewing code generated by AI, this is exactly what the AI does. It doesn't abstract. It doesn't separate. It just does what it is asked, not that different from the quality of code from outsourcing contractors.
- crest 6mo agoWe need extra laws to punish companies that try to fend of human users with AI "support" bullshit. Allow users to file a lawsuit against the company using AI against their customers and judge the company only on what the AI generated without a chance to add anything more in their defense. Also any boilerplate legalese the AIs will quote in reaction to such laws is null and void. Suddenly every AI support channel will have an "escalate to human support" button.
- jjallen 6mo agoThey refused to refund me $200 when I had both a claude code subscription and the other thing. I had been using credits or something. Essentially double paying. And they just refused.
- 2ndorderthought 6mo agoAnother person claiming this.
- crmd 6mo agoYet another reason i’m only interested in open source local models.
- oxag3n 6mo ago“It’s not personal, Sonny. It’s strictly business.”
- huflungdung 6mo ago[dead]
- bhagyeshsp 6mo agoWho knew one of the best AI companies in the world isn't using an AI to screen for these words. There should have been a two layer approach: 1. Run regex to screen for target word 2. If positive, run the context through a cheap AI model
- sph 6mo agoDamn, you vibe coders live like this?
- 0x_rs 6mo ago>Thanks for the report! This was an overactive anti-abuse system. Fixed. This is the most interesting line to me. "Anti-abuse system"? I would bet the system is far from being just a conditional on a specific filename. In other words, this supposed anti-abuse system might be far more pervasive without the user's knowledge. And perhaps even more importantly, who thought upcharging instead of blocking is the correct approach to dealing with this alleged "abuse"? Is this some anti-distillation feature they let Claude itself write looking at past distillation attempts producing similar artifacts or what?
- AlotOfReading 6mo agoIf I had to guess, this is a continuation of Anthropic's ongoing war to make third party tool usage go through per-token billing, specifically against a tool called Hermes-agent [0]. You can easily imagine why Anthropic might want to silently re-bill a customer violating their silly ToS restrictions and how an LLM told to implement the feature might arrive at this "solution". [0] https://github.com/NousResearch/hermes-agent https://github.com/NousResearch/hermes-agent
- InvidFlower 6mo agoAs the other person mentioned, they have said they are restricting third-party agent systems like OpenClaw and Hermes from using the monthly plan. But yeah, this seems like the wrong way to handle it, trying to detect those other harnesses via clues, and auto-changing billing. Instead, seems like it'd be better to allows vs block, like require some special encrypted signature system or similar that only Claude Code and their desktop app implement. Any other requests just get immediately blocked. Then there's a separate key for normal pay-by-the-token usage that is just unrestricted. Would make things waaaay clearer.
- bustah 6mo ago[flagged]
- jimmypk 6mo ago[flagged]
- haritha-j 6mo agoI realise anthropic needs to move fast and break things, I realise its the nature of the LLM business, but if you're going to do that with paying customers, surely the least you could do is redirect a tiny portion of those hundreds of billions to proper human support?
- BiraIgnacio 6mo agoI'm sure someone at Anthropic is reading this post. I hope so and I also hope they take the high road.
- thenforward 6mo ago[dead]
- troglodytetrain 6mo agoThe current op manual for anthropic appears to be: A. Do shady shit to try to hurt competitors/stop distillation/stop pro plan users using other coding harnesses/etc. B. Any shady shit that gets viral enough gets a PR apology response and removed. C. Add new shady shit. GoTo => A. And I am incredulous as to how this opinion is not more widespread.
- semtex123 6mo ago[dead]
- hojinkoh 6mo agoRefund and non-existent customer service aside, this actually seems like a viable way to promote/demote/destroy specific 3rd-party tools from Anthropic's side.
- mohamedabdallah 6mo ago[dead]