23 ms·

To buy a Tesla Model 3, only to end up in hell

• dd_xplore 2y ago
  Did you not get a manufacturing defect car
  • kreetx 2y ago
    Appears to be so. The few people who I know have Teslas seem to be satisfied with them (every brand of car has bad apples).
    • chikere232 2y ago
      With tesla, the bad apple is in charge
      • kreetx 2y ago
        Interesting levels of discussion we are reaching here.
• bflesch 2y ago
  The 8% battery loss per day comes from sentry mode. It's draining your battery like crazy.
  • moffkalast 2y ago
    Car, keep Summer safe!
  • jamesy0ung 2y ago
    8% seems like a lot. Car usually stays plugged in at home so I haven't seen it drain. I wonder if it's having trouble since the cameras aren't working, and constantly trying to detect objects or something?
    • bflesch 2y ago
      I'm ready to provide witness statement in front of court about the 8% per day battery loss from sentry mode on a 2022 M3P. It's not even on a busy street, just a shitty software. Not sure why you want to argue about that. Edit: Sorry maybe this sounded a bit too rough, but unplug your car and check it yourself. It's like someone is siphoning gasoline from your vehicle every single day.
      • mathieuh 2y ago
        I don't think they were doubting you, they were expressing surprise that it could lose that much charge so quickly
      • numpad0 2y ago
        75kWh * 8% = 6kWh, 6kWh/24h = 250W. Maybe thermal management can't go low enough.
      • therein 2y ago
        Pretty crazy that simple motion detection is taking that much power. It is absolutely shitty software. The battery capacity on that car is incredible, you could put a 4090 in there and run it and it would maybe drain 8% a day, right? So something extremely irresponsible is going on.
        • taneliv 2y ago
          A 4090 has TDP of 450W, at which it would drain over 14%.
    • marcyb5st 2y ago
      Yeah, it is a lot, but it is the same in "fully working" cars. Additionally, once you to the math things look bad: 8% of a battery pack of 60kWh is around 5kWH. 5000 Wh / 24h = 208 W. 200W to keep few cameras on and a small CPU/GPU to run the logic seems a lot. Especially considering that you don't need to analyze every frame of every camera. In fact, you could easily run one frame every 5 seconds making it ~ 1FPS analyzed (6 cameras) since the car is parked. Additionally, you don't need to run heavy models on all the images. You can run some sort of diff to see if pixels changed within a tolerance threshold between the new and the old image and only if that's true then you run the ML models.
  • nhinck3 2y ago
    > But Sentry mode was not activated. Make of that what you will.
    • bflesch 2y ago
      I've noticed that the tesla app is not super reliable in that regard. Sometimes it re-activates sentry mode, not sure if it is after updates or triggered by second key on different smartphone. But luckily that car will be gone soon and I'm not gonna do any further free QA for this company.
    • Terr_ 2y ago
      Perhaps the system responsible is in some sort of reboot loop, powering things up but not doing anything useful and not reaching an interactive state.
  • jfoster 2y ago
    Is it 0% per day if you turn off sentry mode?
    • bflesch 2y ago
      Yes, 0% or 1% loss per day without sentry mode. When I first noticed I was dumbfounded. And they have this setting "sentry mode only at home", so when you forget about that and do your 50% battery charge travel and park the car for the weekend, then you come back on sunday to a ~30% charge you cry inside
    • tjungblut 2y ago
      not entirely, but it's maybe 1-3% over a week depending on the outside temperature
    • Sohcahtoa82 2y ago
      I once left my Tesla unplugged for 5 days and it lost 1%. So effectively, it should be pretty close to 0%. Even if we assume maximum rounding error (ie, maybe it actually lost 1.9%?), maybe round that up to 2%, 5 days to lose 2% means it takes 50 days to lose 20%. 100 days to lose 40%. If the car is working properly, then vampire drain is a complete non-issue except for an exceptionally rare scenario where you don't drive and can't plug it in, not even into a standard household outlet, for more than 3 months.
  • watt 2y ago
    you think Tesla customer support wouldn't be able to solve it, and instead let the driver state "For my own safety, and that of other drivers, I have stopped driving the vehicle." ?
  • deleted 2y ago
    [deleted]
  • progbits 2y ago
    So assuming battery capacity of 60kWh, sentry mode is burning an average of 200W all the time? For functionality you could do with like 10W power budget on raspberry pi / coral tpu? Wild.
  • kwertzzz 2y ago
    The article mentions also that the computers are short-circuiting. I guess that you can lose a lot of energy when there is a short circuit. Maybe with an infrared camera, one can get an idea where all the energy is wasted. Apparently the author did check that sentry was not enabled.
    • Neil44 2y ago
      The short circuiting comment sounded to me like something someone non-technical would say when they don't really know the answer.
  • emmelaich 2y ago
    Also climate control which I think is default on. Some of the things missing can be handled with the app. The only thing in common I've noticed WRT my model 3 is the inconsistent wiper behaviour. FWIW you can hotspot so the car gets its updates over wifi. Anyway, pretty shitty experience.
  • topato 2y ago
    He doesn't have sentry mode on. What would be the point with no camera? Plus, multiple times he says sentry isn't on, he even breaks down how much power sentry mode uses... Which I guess math and Tesla says would be MORE than 8 percent per 24hrs
  • emmelaich 2y ago
    Also, sounds like a short somewhere. Which would explain the other symptoms.
• sgt 2y ago
  If Elon wasn't so busy talking crap on Twitter all day long, he could maybe pick up on stories like these if it went viral, and get something done. This is unacceptable. Teslas, in principle, are great cars.
  • coldtea 2y ago
    >Teslas, in principle, are great cars. What principle? Aside from mouth gaping nerdy admiration early on ("oh EV! oh, sportcars! Oh, it can ~kill y~ drive itself! Oh, shiny panels"), they'd been nothing but trouble for a decade now. And let's not get started on the Cybertruck either.
    • gambiting 2y ago
      I agree with the sentiment that they are really terrible cars in general, but they seem to have cracked the EV efficiency riddle, almost no one else can come close to their miles/kWh numbers in real life usage. I don't know how they do it, but it's just consistently at the top of the league among EVs.
      • marmarama 2y ago
        It's aerodynamics, pure and simple. The Model 3 coefficient of drag is very low. It's one of the reasons the Model 3 looks a little weird. It's pretty easy to replicate by other manufacturers, but aerodynamics is just one factor in a large number of tradeoffs made by a manufacturer when designing a car.
    • nxm 2y ago
      https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/tesla-and-nissan-make-the-most-reliable-electric-vehicles-a1003912076/ https://www.consumerreports.org/cars/car-reliability-owner-s... The Tesla Model 3 is now the second most reliable new electric vehicle you can buy. Only the new-for-2022 Kia EV6 is more trouble-free, but we don’t know whether it will match the proven record of the Model 3 as it ages. Data from over a thousand Tesla Model 3 owners tell us that every model year going back to 2018 has either average or better reliability.
• buyucu 2y ago
  if you are trying to but a tesla, then you have only yourself to blame when something goes wrong. tesla is (in)famous for customer service and quality issues.
  • srockets 2y ago
    Not that famous, as they used to (maybe still do? I don’t follow) force customers into an NDA in order to warranty fixes.
    • topato 2y ago
      Whoa if still true, that's insanity. All of the ways this company is ran make DOGE a scary proposal... Considering we are essentially both the Tesla customer and the car, if DOGE is Tesla...
    • p_l 2y ago
      Early on (Model S being new) they used to do a lot of "hypercare" as some corps call it, short of white glove service, to keep customers happy and essentially advertising their brand. I suspect a lot of reputation from then helped them paper over naysayers when they abandoned it with expansion
  • Andys 2y ago
    But its a weird distribution, because of owners who never have a single problem.
    • rsynnott 2y ago
      I mean, all that proves is that there exist _instances of the car_ which are not defective. Like, it would be extremely odd if every single unit was notably defective.
  • caseyy 2y ago
    If you blame people who've been taken advantage of, remember that others will blame you when you've been taken advantage of, too. This is not wise, especially in consumer rights. Almost every popular company is infamous for bad customer service and quality issues, it's just a matter of luck. You're probably reading this comment on either a smartphone of a brand already known for quality issues and bad customer support, or on a PC built with parts from brands known for quality issues and bad customer support. And anyways, "you have only yourself to blame" is not true. You have the seller to blame usually. And by law, not just in some vague moral sense.
• misja111 2y ago
  Tesla sales are plummeting all over the world currently, also in the US. But with Musk in the US government, I wonder how long it will take before there will be tariffs on foreign cars big enough to pretty much force US citizens to buy his Tesla's.
  • Ekaros 2y ago
    There are still other domestic manufacturers and those have enough political pull on both sides to stop any meddling on internal markets.
    • viraptor 2y ago
      We've got Musk in charge of reviewing his own federal funding right now. Until that is stopped, why expect any sanity in what happens with internal markets?
  • atoav 2y ago
    A real Volkswagen then.
  • jsiepkes 2y ago
    On the other hand Trump killed the EV charger subsidies, so that doesn't really help Tesla.
    • Terr_ 2y ago
      He didn't kill the funding, he's just violating the US Constitution by deliberately failing at his job to enforce the laws. We should avoid phrasing that makes it sound normal. (Congress can "kill" a law, he can't.) That said, it's hard to say what motive might be going on. Did someone just convince him that it was a safe thing to target? Does he think his actions will frustrate or hurt Democratic states? Or maybe he just needs something in jeopardy that he can hold above Elon as a form of extortion.
    • richardw 2y ago
      I think it impacts others more. Tesla has already built the experience and scale to beat other US manufacturers at EV’s. It’s harder to follow without subsidies.
• bstsb 2y ago
  i've been lucky with my model Y purchase in that there have been no issues with the car itself so far. i would certainly never buy a tesla again, however.
  • jamesy0ung 2y ago
    Tesla is super annoying as well since there aren't many body shops that they have approved to work on the car. Prepare to wait months. That's in Sydney AU, not sure about the US.
    • srockets 2y ago
      Same in the US. And if you take the car into an unapproved body shop, maybe it’ll get remotely disabled.
  • dotancohen 2y ago
    I've actually had to take my Model 3 to the service center more than once. The experience was so bad that based on just the service I would never buy another Tesla. Every car I've ever owned needed service, but the Tesla service center is by far the worst I've ever experienced. And I speak as someone who actually worked as a service tech in a Ford service center a few decades ago. That said, Tesla opened a second service center in my country and it is far, far better than the first. It's a longer drive to get there, but it at least restored my faith in the company. My Model 3 is the quietest, best at passing, cheapest per-kilometer, lowest maintenance, most enjoyable vehicle I've ever owned. I would be a shame to me to not buy another Tesla, based on the service center experience.
• tobyhinloopen 2y ago
  I had similar experiences with a modern Volvo. (XC40 T8 EV). Modern cars seem to be absolutely terrible. It's like all those Single Page Applications on the web that are just downgrades over the classic Server-Side Rendered apps. Sure, you have more features, but at what cost? Reliability. I think the last generations of cars before the touch buttons and screens were the last "okay" generation. Somewhere in 2010s, all cars were converted to be "smart cars", and they are all terrible. Who walks into a BMW dealer and sits down, surrounded by how many displays, and think: Wow! That's neat! And then you go to drive and it just notifications, beeps and boops. I just want a luxury car that is grand, silent, feels nice, is nice to drive, and doesn't blast my eyes with screens. I once connected my Volvo to pull a trailer. First, it reminds me to update the software. I click it away. It then gave me 2 notifications about some assist features not working and rear warning not working or something, idk. It also occasionally reminded the child locks are enabled, which I do not need reminders about. Then it is cold, so you get a cold weather warning. And then the windows are a bit wet because I didn't clear the camera properly from ice, so you get a warning about the cruise control not working. So 10 minutes in, I had received 6 notifications from my CAR! I didn't even use cruise control, I just wanted to pull my trailer a short distance. And some of these notifications block the navigation and require interaction to close. While driving!
  • 4ndrewl 2y ago
    "Modern cars seem to be absolutely terrible.” Agree. OP should have just bought a 10yo Corolla.
    • praptak 2y ago
      I drive a 3yo Corolla. While it does have the touch screen, it also has physical buttons both on the steering wheel and on the panel. Well, the volume knob for the car audio, while physical, is actually digital so it's uncomfortably laggy. I only use the touch screen to interact with the navigation (it integrates with Android via USB).
    • lostlogin 2y ago
      They just don’t die. My 16 year old one seemed end of life 10 years ago and when I holed the sump, I was resigned to getting it wrecked. After driving it for a few months it didn’t die so I took it to a mechanic. I got told off for my dry sump technique and told not to do it again. It got a new pan and some oil, that was it. It’s done 5 or so years of light service since. It’s been stolen, carried masses of firewood, too many dogs and too much concrete. Great car.
• anovikov 2y ago
  8% per day is like a continuous 250W draw. I think you can use a thermal camera to see where it happens :) like that's a lot. Owned a Model 3 since August 2023, didn't have any issues with it yet apart from those in place from the very beginning (left rear view mirror sometimes won't unfold or will but only partially, it takes a few cycles to get it to unfold fully, plus another small one that probably depended on use pattern and when mine adapted i can't reproduce it anymore).
  • anovikov 2y ago
    It must be some really silly thing like windshield heater stuck "on".
• f90604c2fc 2y ago
  If I were you I'd insist on getting the car updated before anything. When you say the update gets stuck its actually not stuck but unpacking the huge firmware archive. You need to give it some time and preferablly keep it connected to a wifi so that after it unpacks part 1 it continues with downloading the rest of the parts.
  • ozim 2y ago
    We arrived in the nightmare when before using washing machine or a car you have to download software updates, restart it couple times. I am mostly tech enthusiast but as a proper adult I want to scream "fu* off I just want to use that damn thing I want to play with my child and not watch another progress bar". Also I am fully convinced that if you don't look at the progress bar something will ALWAYS break during the update so you never can just leave it to update on its own, when I look at progress bar it always works. But that's just me :)
    • f90604c2fc 2y ago
      He bought a car from another country, I believe he should have a couple of hours to try update it before calling it dead.
• torginus 2y ago
  The safest bet in EVs is to buy one from the Korean manufacturers - they have the tech figured out (and have had it for a few years), they make everything from 'car but electric' to 'Jetsons spaceship', they're reasonably priced, they have cheap and abundant parts, have mechanics who know how to work on them, and they don't have an 'X' factor CEO.
  • bdavbdav 2y ago
    I like the concept of this, but they just don’t feel to be “nice” places to be in like some of the European marques. The Volvos are about the most comfortable “normal” cars I’ve been in, the Kia’s / Hyundais/ MGs / Toyotas feel like sitting on badly covered sofas on a wishy washy suspension platform, without enough sound deadening.
    • srockets 2y ago
      Those are completely different marks, from completely different countries, and completely different aims and feel. And as someone who drove multiple cars, from multiple East Asian and European marks, I suggest you try drive newer cars, because your opinions don’t match 2024-2025 MY cars from those brands (except for maybe MG, and Toyota, but both aren’t designed or sold for the driving experience. Toyota leaves it for their Lexus brand, and Chinese marks don’t even try to compete on that yet).
      • bdavbdav 2y ago
        The modern (2023-2025) KIAs (is that what you’re referring to?) have been horrifically crashy in terms of suspension and ride compared to the Germans in my experience. Definitely wouldn’t be for me. We’ve got a 2024 Skoda Octavia VRS and had a 2021 V60, both of which seem to be a much more sensible ride than the (both e and non e)-Niro and the Stonic. The sportage was a whole other level of rolly, and we don’t really get non SUVish-but-not-really models in the UK. Even my 2010 325i was a whole other level of comfort compared to what is being produced by the eastern markets today.
        • 2y ago
• danlitt 2y ago
  > It is the electric car with the lowest consumption (12.5 kW / 100 km) Anyone have any idea what this means? What's power divided by distance?
  • oniony 2y ago
    Efficiency
  • hansbo 2y ago
    Pretty sure it should be kWh / 100 km
  • juahan 2y ago
    It uses 12.5 kW per 100km travelled. But should be of course kWh.
  • deleted 2y ago
    [deleted]
  • q3k 2y ago
    I assumed they missed an 'h' there. People seem to get easily confused by the W/Wh and A/Ah thing. A rental car I've took recently showed power usage in 'kWh per hour'. Bleh.
    • Gare 2y ago
      kWh/h is a proper unit for average energy consumption over time, if a bit weird.
      • krageon 2y ago
        It's something that's used, but I'd make the case it was never proper. The time component is right there!
        • Gare 2y ago
          If you think of watt-hour as "joule times 3600" then it makes sense
• lleims 2y ago
  There's two updates to the original post: - All my communications with the Budapest Service Center: https://www.myteslaexperience.com/2025-02-04/all-my-communications-with-the-budapest-service-center https://www.myteslaexperience.com/2025-02-04/all-my-communic... - How to spit in a customer's face: https://www.myteslaexperience.com/2025-02-07/how-to-spit-in-a-customers-face https://www.myteslaexperience.com/2025-02-07/how-to-spit-in-...
  • conradfr 2y ago
    It's funny to me to buy a domain name just for that.
    • mometsi 2y ago
      see also https://neuralink-challenge.org https://neuralink-challenge.org
    • ddalex 2y ago
      It's effective. I consulted once for a food delivery chain that has wronged a customer - a food order that was delivered wrong and they foolishly refused to either right it or refund it. The customer went to the length of buying the domain of the type _company_ is terrible, started to collect reviews from other allegedly wronged customers, and SEO it to the first position in Google search results when you searched for any of the food items or the company name, above the company itself. As a result the company had to advertise a lot on Google to make sure it's own order links are sponsored above the complaint website. That costed A LOT of money, but if they stopped advertising, the online order business would die. We offered to buy the website or pay the owner to take it down, at basically name your price, and the owner refused any deal, out of principle. It's amazing what an unreasonably determined individual can do
      • altacc 2y ago
        Seems reasonable to me!
    • sangnoir 2y ago
• timvdalen 2y ago
  Small nitpick, but Tilburg is not in Holland. It is in The Netherlands though!
  • gambiting 2y ago
    It could be a language thing if he's Slovak - in Polish the entire country is called "Holandia" even though Holland is only a small part of it.
  • coldtea 2y ago
    Same difference. They're all Belgians anyway.
    • ta1243 2y ago
      But the Belgians are French, especially Poirot.
      • gield 2y ago
        About 55% of Belgians speak Dutch as their native language. 45% French and <1% German.
  • simonebrunozzi 2y ago
    You are right. Most people confuse Holland with Netherlands.
• psychoslave 2y ago
  So that’s how you create efficiency I guess: invest big in the seducing speech showing all the shiny gadgets and disregard all these stupid cost-centers such as customer care.
• maelito 2y ago
  Checkout the new Renault 5, or "R5" review. It's a legendary French car revisited.
  • tonyedgecombe 2y ago
    Try squeezing your teenagers into the back.
  • gmac 2y ago
    I think Renault in general are doing well right now. I'm very happy with the new Scenic EV.
  • rsynnott 2y ago
    Oh, wow. My parents had one of those (or very similar) when I was a kid (the first gen one). Kind of disappointing (though honestly sensible) that they went for normal door handles instead of the weird pushbutton thing from the original, for the electric one.
• lofaszvanitt 2y ago
  "Tesla acknowledges all faults in the vehicle (except for battery losses, a fact on which it has not yet formally commented). The company refuses to accept a return of the vehicle without penalty, even though the problems were reported immediately. The only solution they offer is to make me wait 3 months for a miraculous replacement part. Ignored and without any type of compensation, I live attached to a car that needs a full recharge every 12 days to not die. For my own safety, and that of other drivers, I have stopped driving the vehicle. " this is how the lobotomized/neutered people react... wake up people and get back your rights
  • eecc 2y ago
    Yeah, I would have sued. Pretty sure they'd listen to a lawyer's letter.
• Zanfa 2y ago
  Putting aside the ethics of buying a Tesla in 2024, who buys a car brand legendary for unreliability and ridiculously long service times in a country that doesn't even have a dealership? Some people like to live dangerously.
  • jug 2y ago
    With the horror stories I've heard, my max range from a national dealership would be around 80 km.
    • gloxkiqcza 2y ago
      Tesla Center Vienna is a 70 km drive from Bratislava.
  • junglistguy 2y ago
    [dead]
  • teekert 2y ago
    I think it is unnecessary to say "Putting aside the ethics". This is a very personal thing, for you it would (presumably) take putting aside your ethics, and maybe it would for me. But that is not the case for everyone. I for one don't like it when people online, with every statement, signal their personal ethics. It gets to be very tiresome and degrades my HN experience. Actually it is degrading my whole internet browsing experience nowadays. There is too much "btw, you should feel bad when you do X". It's divisive, the US could use less divisiveness or anti-divisiveness. And in come the downvotes, for speaking up against divisiveness. Doesn't that make you feel.. something?
    • chikere232 2y ago
      It's pretty useful to remind people that buying a tesla is supporting Musk.
      • teekert 2y ago
• TrackerFF 2y ago
  A colleague of mine bought a Model 3, which he has mostly been happy with. But, since there aren't any dealerships / service points anywhere close, he has to drive 12 hours to the closest one. He got some error, I think it was the tire pressure sensors/tire pressure monitoring system, and had to drive 12 hours, sleep in hotel, and drive 12 hours back, to get that error fixed. Two days after he comes back home, a new error with the AC pops up. Back on the road. Local 3rd party techs can't do anything with it anyway. And since it was still under warranty, that's what he had to do. With that said, from what I've heard, they've increased their traveling / touring techs that will visit rural towns. Hell, even repairing my 14 year old Audi is 50% mechanical work, and 50% knowing how to use the diagnosis / VCDS tool. I'm not even joking when I say that my electrical engineering and programming background has helped me more with fixing my car, than the mechanical skills I picked up in the garage. ¨ With very modern cars, there's just little one can do.
  • beardyw 2y ago
    Did the 12 hour drive mean an overnight stay? Buying a car in London I check there is a dealer within a 12 minute drive!
  • verzali 2y ago
    He has to drive 12 hours with a faulty car? That sounds like an accident waiting to happen.
  • benjiro 2y ago
    > . I'm not even joking when I say that my electrical engineering and programming background has helped me more with fixing my car, than the mechanical skills I picked up in the garage. ¨ Exactly the same reason my dad did a total change in his profession (20 years as a car mechanic). He was fed up with all the electronics making his life as a mechanic more difficult then it needed to be, and that was like 20 years ago. He had those think diagram books and needed to constantly dig into them to figure out what sensor was on what for the onboard computer and other issues. What was a easy fix job, became a nightmary because the sensors / computer kept triggering when issues got fixed (or where never the actual issue but faulty sensors that randomly triggered). Maybe today things are easier with VCDS tools, but in his days, it was manual work. He became a IT helpdesk operator after reschooling. hahaha... I had one of those cars, great car (toyota) but there was a sensor that just at random loved to trigger on exhaust mixture, and then power throttle the car. Even had a tool with me in the car, to reset it with my smartphone, whenever it trigger. It was not a sensor issue but too tight tolerances set from factory. It was cheaper to just reset it myself, then risk getting updated software to fix it (and potentially create new issues as i read some horror stories of people getting software updates for that issue). I am still driving a 15 year old Opel, that has barely any electronics (compared to "modern" cars). I really do not see the benefits of newer cars. It drives me from A to B, with all the basic conforts, so why change?
• maxlin 2y ago
  Considering these are (bad) corner case situations other modern cars seem to be having as much as Tesla, just by glancing at the comments, the first thing in the article highlighted being "Elon Musk's company!" just makes this look like a hit piece no different from that oil&gas connected "car reviewer" who forced the Tesla to run empty by driving back n forth in a parking lot. The crazies are always there. But they don't belong on HN.
  • randunel 2y ago
    Apologies for my ignorance, but which other modern cars fail to run the wipers when the cameras don't work? And which other car manufacturers instruct their customers to drive without the car's safety features such as ABS working? That's also something I've not heard of but I'd like to.
• jug 2y ago
  I've seen lots of reports in Sweden where the climate control stops working when it's too cold. It's funny to read posts in a thread where they post every winter like clockwork. Of course, if you're subject to this, Tesla is unable to fix the problem. Overall, this seems like a car brand with many pitfalls and "special" service culture. Together with the CEO radicalizing himself, I don't see any particular reason to buy them.
• supermatt 2y ago
  Stop wasting your time waiting on tesla. It is in their interests to delay you as much as possible. Contact ECC-NET and ask for advice on next steps: https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en https://commission.europa.eu/live-work-travel-eu/consumer-ri...
• ddalex 2y ago
  I'm sorry to have to say this, but buying a Tesla in 2024 is a terrible choice - the car is horrible to drive, not to mention customer satisfaction, reliability and ethical concerns. Hyundai and Polestar are way better electric options that are actually enjoyable and comfortable to drive
  • decimalenough 2y ago
    No, it is objectively not "horrible" to drive, the Model Y was the world's best selling car two years in a row for a reason. But OP has clearly received a lemon, and Tesla service has a well-deserved reputation for being extremely slow when they need to fix any non-trivial issue. And in the OP's case buying the car in a country with no official Tesla presence is making things even worse.
    • freetanga 2y ago
      When your car is half SaaS, the experience of two years ago has little to say on the current experience.
      • ddalex 2y ago
        Nothing fixes a badly designed chassis or poor geometry, no matter how much Tesla wants to pretend that they can fix the handling in software
        • rcMgD2BwE72F 2y ago
          What's badly designed in Tesla models? They're among the safest cars according to both IIHS and Euro NCAP.
          • ddalex 2y ago
            The handling - the car understeers, every model I've driven (S, 3 and Y). I've not driven a X or truck (which I suspect have the same problem) or the Roadster (which I suspect doesn't since it's basically a Lotus with electric power train). An slight over steering car is far easier to drive. I thought these are inherent in electric cars (because of the heavy batteries) until I've driven a Polestar which is super nicely balanced - almost the best handling consumer car I've driven since the Baby Benz (yeah I'm that old), so it can be done. Tesla is aware of the problem and they tried to fix it with torque vectoring in some variants. Sure, they will go well on a long stretch of straight highway, which is what americans care about, but it's a different story in curvy european roads.
• postmeta 2y ago
  the Tesla Owners of Slovakia group would be glad to help I bet: https://x.com/teslaslovakia https://x.com/teslaslovakia
• lnsru 2y ago
  I stoped reading when the writer admitted, that he bought a Tesla in a country without official dealership. Common sense tells me not to do this. That’s the situation when EU consumer laws start failing. That’s very brave, but not clever move at all!!! Having service center 300 miles away is too far. It’s not lot of statistics, but I know cases where guys needed replacement parts before new other brand car reached 5000 miles. Importing car can go well, but can go horribly wrong as it’s written in the article. Especially when Tesla is known for being rather young car brand with varying car quality.
  • supermatt 2y ago
    > That’s the situation when EU consumer laws start failing That is not true at all. You have EXACTLY the same protections no matter where you purchase from in the EU, and there is a lot of assistance set up specifically to help handling cross-border issues. I do agree that the distance is definitely an issue for service though - its exactly why I haven't purchased a tesla
    • lnsru 2y ago
      In theory same EU consumer protection everywhere. In the reality one needs layers in seller’s and buyer’s countries. Then the law can be exercised for many thousands euros. Edit: had this situation in 2024. BMW sold a faulty car with international warranty. When the buyer found broken rear differential BMW offered to cover 3% repair cost. So the question was to sue BMW or pay 4000€ for by warranty covered repair out of own pocket.
      • supermatt 2y ago
        > In the reality one needs layers in seller’s and buyer’s countries That is also not true at all. Under EU consumer law, the consumer can bring a case against the seller in the consumers country. Please stop spreading misinformation. https://eur-lex.europa.eu/eli/reg/2012/1215/oj/eng https://eur-lex.europa.eu/eli/reg/2012/1215/oj/eng (section 4)
        • 2y ago
• dtquad 2y ago
  We need the EV revolution to save the climate but we were also promised that EVs would have less defects and be more maintainable than traditional ICE cars. But it turns out Teslas and Chinese EVs are among the worst performing in the mandatory periodic inspections in many European countries. This is not because of some anti-US/China bias in European car inspections because Ford (US) and Volvo (China) are doing well. What happened to EV reliability and maintainability?
  • pinkgolem 2y ago
    That metric is very screwed by service intervals. With nearly every other new car brand you have to go do a service once every year or so to keep the warranty. With tesla & some Chinese brands that's not a thing
  • therein 2y ago
    >Ford (US) and Volvo (China) Isn't Volvo Swedish?
    • coldtea 2y ago
      Volvo is owned by a Chinese company these days called Zhejiang Geely
      • gambiting 2y ago
        And most cars for their European market are actually made in Sweden. I mean, obviously you're correct, but I don't see the distinction as very helpful - no one is penalizing Land Rover cars for "being Indian" since they are owned by Tata either.
        • coldtea 2y ago
          That's because there's no trade war with India yet, and Land Rovers are quite niche. If the US/European car makers felt threatened, they'd do that too...
    • 2y ago
• viraptor 2y ago
  How can we help people not get into those situations? At this point it's trivial to find information like: if you buy Tesla you've got a decent chance of issues; if you use PayPal as a seller there's a decent chance they'll take your money; if you use godaddy there's a chance they'll steal/ransom your domain on expiry; etc. It's all out there, yet people still give them money. How can this be stopped in the first place?
  • praptak 2y ago
    State regulation with heavy fines.
  • krageon 2y ago
    You take the CEO to a dank isolated cell for a few days and publicly flog them.
  • caseyy 2y ago
    Consumer protection laws. Almost every company has known issues with it. But consumers should have boundaries for what's acceptable and what crosses the line. And those boundaries are set by consumer protection laws. If every wronged customer can sue the seller due to a clear breach of the law, then the seller/manufacturer quickly falls in line and stops being a nuisance to society.
    • mometsi 2y ago
      Mandatory binding arbitration will still be an issue. Maybe pack those pseudocourts by registering a huge roster of consumer-oriented arbitrators?
      • caseyy 2y ago
        > Mandatory binding arbitration will still be an issue. No, because consumer laws can outlaw forced arbitration. They usually trump any contract law, so even consumers that agree to arbitration may not be required to go through with it. For example, in Germany, any arbitration agreements must be separate from the sale/service contract with consumers[0]: "Yet, arbitration agreements with consumers require that stricter formalities be observed: such arbitration agreements must be signed by both parties separately from the main contract to which they relate (section 1031(5) ZPO)". You cannot bake one into the contract to which it relates. The seller may insist the customer signs an arbitration contract, but the sale contract cannot be conditional on agreeing to arbitration, so the arbitration becomes optional rather than forced. Of course, I understand many countries do not have such strong consumer protection around forced arbitration. This is why more consumer protection is needed. https://globalarbitrationreview.com/insight/know-how/commercial-arbitration/report/germany https://globalarbitrationreview.com/insight/know-how/commerc...
• huijzer 2y ago
  > On Sunday December 1, when I got home, I tried to update the Operating System again. No luck. Same problem again, the download hung halfway. This is a common problem. I also have a severe dislike of the Tesla updating process. I have the feeling that it's made for people who have a garage with 24/7 wifi. Without that, you're out of luck. In Okt and Dec of last year I have spent 4 hours per month on updating. This is with a 2020 Model 3. The solution by the way for this problem is probably to go into the service mode and reinstall the software [1]. It will give some nasty warnings but it should work. I tested it myself once and for me it worked. Another note: > But this is Tesla, and it seems like no one is behind the wheel. Yes that's true. It's very hard to get support and I also have some gripes about how some serious problems are not fixed. Tesla does have amazing online manuals though so that does alleviate the situation a bit. Also, if I need service I learned it's best to just walk into the service centre and ask there. They are very reasonable then. Just don't try any digital way. There is no point. [1]: https://www.reddit.com/r/TeslaLounge/comments/x00cbj/comment/im9nt9d https://www.reddit.com/r/TeslaLounge/comments/x00cbj/comment...
  • coldtea 2y ago
    >I also have a severe dislike of the Tesla updating process. There being an "updating process" is already a huge red flag for a car.
    • mschuster91 2y ago
      Better than shitty software that, say, has serious issues with stuff as simple as connecting a phone via Bluetooth, and can't be upgraded on your own at all, no, it has to be done at an authorised dealership.
      • huijzer 2y ago
        Oh yeah that’s the other thing. The software still has multiple bugs. But in general I appreciate the updates. I just wish the update process to be (much) easier. I have sometimes been sitting an hour at the dealer at night just to download the update. Feels like a massive waste of time IMO. I bought the car so that it can provide service for me not the other way around.
• gambiting 2y ago
  "Since the cameras were not working, the automatic windshield wipers did not work either." Just tells you about the brilliance of Tesla cars.
• ultrasandwich 2y ago
  Not sure how much this adds to the conversation, but I have a 1990 VW Golf which is possibly the easiest piece of technology I've ever worked on. Has satisfying buttons that button. Has an actual windshield wiper handle. Diagnosing and replacing parts is incredibly easy due to the wealth of knowledge out there, and readily available parts that can be ordered. The most complicated thing is tracing electrical gremlins, which, given the 30+ years of collective knowledge out there on forums, is really not so bad anymore. I'm not always nostalgic for old stuff, just saying that if you have an engineering mindset, tinkering with an older car is very satisfying.
• kazinator 2y ago
  > Upon returning from China, at the end of 2023, my wife and I went to live in Slovakia, where she is from. She should then know that "Tesla" stands for "technicky slabé" (technically weak). https://en.wikipedia.org/wiki/Tesla_a.s https://en.wikipedia.org/wiki/Tesla_a.s.
• ta1243 2y ago
  A 20 year old Clio costs €6,600? Seems somewhat steep - I'd expect nearer to €660! I'm not sure why he's got problems returning, I'd expect Dutch consumer protection laws to make this an open and shut case.
  • gambiting 2y ago
    Probably the fact that he's not Dutch, doesn't live in the Netherlands, and while yes you are 100% correct that the law is on his side and should be able to just return it for a full refund, it might be a task so daunting for someone who is from a different country that he just doesn't want to attempt it.\ EDIT: oh wait, he did do that actually: >> On January 5, 2025 I called Tesla Netherlands Sales Department to request the return of the vehicle and a refund of my money. Sounds like he should contact a dutch lawyer to send them an official letter informing that he's returning the goods as unfit to use.
  • prmoustache 2y ago
    In my area any car that doesn't need any reparation or work being done on it is sold at a minimum of 900€ and speaking of Clio of that era they are more like between 1700 and 2000€ if you want one in working order. That is the funny thing with the second hand market. 20y old cars sold 20k€ or 80k€ new are sold more or less at the same price 20 years later. Because of higher maintenance cost and parts price + higher number of stuff that can fail, the more luxury items are also the ones that are less wanted and people looking for inexpensive cars will favor the most sold small cars of that era they or an independent garage can fix easily and cheaply.
• lisp2240 2y ago
  Knowing Tesla’s reputation for unreliable products and poor customer service how did you nazi this coming?
  • nxm 2y ago
    Data says otherwise: https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/tesla-and-nissan-make-the-most-reliable-electric-vehicles-a1003912076/ https://www.consumerreports.org/cars/car-reliability-owner-s...
    • deleted 2y ago
      [deleted]
    • lisp2240 2y ago
      > Data from over a thousand Tesla Model 3 owners… It’s bullshit
    • atwrk 2y ago
      OTOH: "One in four 2020 Tesla Model 3 failed the Danish periodic inspection in 2024" https://news.ycombinator.com/item?id=42838855 https://news.ycombinator.com/item?id=42838855
• freetanga 2y ago
  In the meantime, the self declared founder (who is not), genius (who is not), self-made man (who is not) is busy playing video games, sharing random crap on Xitter, and trying to break a goverment he was not elected to run in a country where he is a foreign alien. Shareholders must be thrilled!
  • Snacklive 2y ago
    > is busy playing video games Funny thing, he faked that too. For a guy with so much money he is weirdly insecure about some absurd stuff
• musikele 2y ago
  Let's remove Musk from the equation, because you can like or (most probably) hate him, but I own a Tesla and I have the opposite experience. Everything worked out of the box. Just one piece of hardware started to fail (the charger plug making some noise) and they changed it in warranty. First: has the author tried a tesla before buying one? I'd never buy a car without trying it. Because comparing it to a Clio just because the Clio worked, well, seems a bit off. a Clio is a car, a fully functional Tesla is a gian iPad with wheels. There's a huge difference. Second: when you buy a car, do you ask yourself, how will I fix it in case anything goes wrong? Buying a car in a country where there's no service is a huge no-no. Third: No doubt that a car with all these defects _must_ be changed, or fixed immediately at no cost of transportation, or offered a compensation to get it back. I think the owner should _also_ contact a lawyer and try to get a refund. I'd not accept this kind of treatment.
  • EdwardDiego 2y ago
    The Musk aspect is pertinent in the respect that he's mythologised for his innovation in Tesla and SpaceX while his detractors state that he merely bought into innovative companies, and they had to actively manage him to minimise his interference. So in one view, he is indeed the guru of legend, and is responsible for the successes of Tesla and SpaceX, so a good candidate to refactor the federal government. However, if he's responsible for their success, he's responsible for their failure. And this is a massive failure in manufacturing, in quality control, in after-sales service, and in just plain ol customer service. But, if he's just a canny investor and his best companies succeed by insulating the company from him, then why the fuck is he touching the federal govt systems? As for "buying a car in a country with no service" - the parts shortage looks to be global, so local market wouldn't help that.
  • sshine 2y ago
    Same experience with my 2022 Model Y: Have yet not had a single problem for two years. Surely the problem lies in a high variance in the production of later models. Like when you visit a stellar restaurant and come back years later to realize the magic sauce was a chef who left. Also, yes, it sounds risky to buy a car without being able to drive it back when it immediately breaks. I can also see myself as a victim of that because of experiences like yours and mine: Teslas are the most purchased EVs, they're everywhere, surely you'd know if their reputation is tarnished for other reasons than the mascot being unpopular.
• bschwindHN 2y ago
  I've lived in Japan for the past 10 years, where I didn't own a car the entire time. A year ago I moved to a place where a car is more or less needed. I bought a used 2015 kei car for around $2800 cash. It's awesome. There are zero screens, touch or not (not counting the instrument displays). Everything is operated with the old buttons and dials, though the windows are electrically operated. It has a 3.5mm stereo input and a USB port (which supports USB audio). I haven't measured exactly but its fuel efficiency is fantastic, probably 70 mpg or more. It has very common parts and can be serviced basically anywhere in the country. I see tons of the same car on the road everywhere. Downsides of course are the engine is fairly weak, and it's not as safe in an accident compared to bigger cars. But if you're driving in a country where everyone else is driving small cars, that's less of a concern. I don't know what the point of writing all that was, but I'm just glad to not be in the same car situation as the OP. It doesn't have to be that way!
  • moltar 2y ago
    I resonate with you very much. I recently bought a 1991 Honda Civic for fun and I love it. So simple. So reliable.
    • bschwindHN 2y ago
      My last car in the states was a 1999 chevy prizm, manual transmission. Such a cheap and fun car, though I can't say it was particularly reliable. Still got $500 for it at CarMax, even though the A/C wasn't working and it had a ton of miles on it.
  • seanmcdirmid 2y ago
    My dream was to always drive a Daihatsu Copen to work, but they never made a left hand drive version (and I now work from home).
• dignick 2y ago
  I bought a model Y in ‘22. I had some initial problems like a creaky back seat and the floor popping like a jam lid, but after a few service visits those were resolved and since it has been very reliable and even gained nice new features like matrix headlights which avoid oncoming vehicles. It’s a great car to drive. However, when it received the holiday update with Apple Watch support, and I paired my watch, it started losing several % charge every day. I contacted service who told me to reset my password, which effectively disconnects all connected devices from your account. That solved it. Then I paired my watch again, same problem. In the next update, Tesla fixed it. And in the next update, it automatically paired your watch without asking. Brave/risky of them, given the previous issues. My biggest concern for this car now, other than getting abuse for owning a Tesla or the brakes rusting up [1], is Tesla releasing a software update that breaks something, possibly dangerously. With Musk’s recent behaviour I wouldn’t be surprised if talented engineers are leaving or considering it, perhaps excluding Musk’s favoured h1b employees… [1] https://www.carscoops.com/2024/11/tesla-model-3-comes-bottom-in-german-tuv-reliability-test-again/ https://www.carscoops.com/2024/11/tesla-model-3-comes-bottom...
  • zoover2020 2y ago
    The issue with these reliability tests is that they operate on old(er) models. At the end of 2023, the Model 3 was upgraded during a refresh. It roughly received 40% new parts, and is a substantially better value-for-money. Clearly there are still some things to iron out, and I personally know folks with a few problems in the new model, but as a 2024 M3 owner with zero problems I hate the one-sided online communication surrounding this. I'm not condoning Elon's behavior at all, but this vehicle is such an insane value for money especially with EV rebates and such. Purely saying Tesla is bad quality is such an easy trope, especially if you have never driven in one
• yreg 2y ago
  > when you live in a European country where there is no Tesla you have to import your car from Holland (See NOTE). > I estimate that the total import costs were slightly over 2000 EUR. I live in Slovakia and bought a Model 3 in Slovenia. I rented transport plates in Slovakia, took a train to Ljubljana, stayed overnight, took delivery of the car in the morning and drove back to Slovakia. It cost me maybe 150€ and I got a pleasant trip out of it. The car price in Slovenia was ~5k lower than Slovakia back then.
• lawgimenez 2y ago
  I’m currently driving a 20-year old Honda, I wonder if Tesla can last the same amount of time.
• caseyy 2y ago
  If you find yourself in a situation like this in the EU, where consumer protection is strong, you should talk to the consumer rights office in the country where you bought the item, or where you were when signing the sale contract. First, they will tell you how to complain to the company - what specific terms to use, and how long they have to respond and to resolve your matter. Second, if you don't get a proper resolution, they will advise you how to sue the seller. You will usually have law on your side by that point, so there is almost no way the seller can weasel out. Third, the consumer rights office you talk to might have contacts for expert investigators who can act as a third party in your court case. They will provide a written statement to the effect of "this is what happened, this is the law, the buyer can demand this remedy". Finally, the seller will likely settle out of court, because you're not the first customer they abused and they already know how these things go. In the EU, you will often get either a replacement of the item, or a full refund, or sometimes you might get to choose. That is the bare minimum, you can also demand that they pay your court costs in most EU countries, and some compensation for loss of income, cancelled holidays, and other such things. Depending on how strong your negotiating position is, you will get some of these things. If you have a website about how bad the product is and you are willing to take it down or write about reaching a satisfactory conclusion after negotiations with the seller, your negotiating position is very strong. The consumer rights office will tell you all this process and it will vary a little bit. But it's important to do this relatively without delay, there is no point in dealing with unresponsive customer service. You need to tell them the right things by law and they will be forced to respond or to face the lawsuit. An abusive company will not respond out of good will, without compelling them to, you are just wasting time. In Holland, the consumer rights office is the ACM.
• axegon_ 2y ago
  I got a ton of hate last time I said it, primarily from comrade musk's simps but I'll say it again: a former boss of mine(also musk worshiper) bought the top of the range tesla model s. We were going out of the Hague(where the company was headquartered) and I was in his car. It was brand new, like it barely had 6000km on the clock. My first impression was "how the hell is my 10 year old mid-range BMW offering a wildly better ride and build quality than something that just got off the production line". Plastic squeaking, you could feel every pebble on the road in your spine. And this is the Netherlands we are talking here, and those are by far the best roads in Europe by a considerable margin - when you see a tiny crack in the asphalt anywhere, it sticks out like a sore thumb from the horizon. We had to stop and charge it, the charger got stuck, fob was working 60% of the time, it refused to start on several occasions - all in the span of a single 10km trip. "It will get fixed with a future update, musk knows what he's doing" was what my boss kept telling everyone. Mmyeah, no thanks, I'm fine with my BMW.
• 60Vhipx7b4JL 2y ago
  E.g. the emergency braking is mandatory for new cars; https://www.europarl.europa.eu/news/en/press-room/20190410IPR37528/parliament-approves-eu-rules-requiring-life-saving-technologies-in-vehicles https://www.europarl.europa.eu/news/en/press-room/20190410IP... Could this mean you could get problems as this car does not conform to the standard? It also does not conform to the reference cars which were used to acquire the type approval.
• AndrewDavis 2y ago
  I've been contemplating buying a new car. BYD are a popular brand for electric cars in Australia. A single titbit in a review turned me off[1]. > To start with, the Dolphin falls victim to a speed limit warning system with no tolerance and a chiding beep that will quickly drive you insane. The car has cameras to read speed signs and if it detects you are speeding beep at you. Sounds like a great feature! What's the problem if you aren't speeding? > To make matters worse, the Dolphin is equipped with equally flawed traffic sign recognition technology that takes all speed limit signs at face value, ignoring the time stipulations common in school zones and busy shopping hubs. Oh ... we have some speed signs that have time qualifiers, eg lower speeds around schools near start and end of school, or busy shops etc. > It’s one thing to have a car bother you for breaking the speed limit, but another altogether for a car to unnecessarily distract you during safe, lawful driving. Rant over… for now. > You can switch the system off, just not permanently. Settings revert to their default state every time you switch the car off, so setting up ADAS becomes a time-consuming daily ritual. Absence of a feature is often far superior to a broken one. [1] https://www.carexpert.com.au/car-reviews/2025-byd-dolphin-review https://www.carexpert.com.au/car-reviews/2025-byd-dolphin-re...
  • roelschroeven 2y ago
    > The car has cameras to read speed signs and if it detects you are speeding beep at you. Sounds like a great feature! What's the problem if you aren't speeding? If it's anything like the speed limit warning system in my Volvo, it's utterly useless. It gets the speed limit right about 80% of the time I would say. The other 20% it sees a sign "max 5 ton allowed" and thinks it means "max 5 kph", or it sees a sign in a side street and thinks it applies on the main street. Or a speed limit ends at a crossroad, which the system doesn't understand. The system often thinks the speed limit is 30 kph where it's actually 50 kph which is annoying; sometimes it thinks the limit is 90 or even 120 where it's only 50 or 70 which is outright dangerous. The system is not to be trusted at all. There suggestions to make laws that would require cars to enforce these limits, instead of just showing the limits and warnings. I'm not against that in principle, but those systems need to get a lot better than the one in my Volvo first.
• ps 2y ago
  I have owned Model S since 2018, now driving my second one (Raven). The first one was just poor manufacturing Tesla has been known for forever. Second one is however the disaster. So many sounds while turning the steering wheel, driving on tiny slopes, braking etc. forced me to convince the service center to replace the suspension, arms & half-shafts (all under warranty). None of these steps helped, service center proposed to try another service center "where there may have more experience" and called the squeaking the feature of the vehicle. I visited 3rd party garage, got more information about possible sources and concluded it is probably impossible to fix it. So here I am, driving the $80k car that squeaks like 30 years old rusty Ford, attracting attention at the parking lots. Won't be buying a next one for sure.
  • lccerina 2y ago
    The error was to buy a second one after "the first one was just poor manufacturing". I never saw manufacturing quality improve over time from car companies.
    • rs186 2y ago
      This. After my Nissan car started to have transmission problems that would cost thousands of dollars to fix (among various other small issues), I sold it as quickly as possibly and swore I'll touch the make again.
      • Loughla 2y ago
        Subaru burned me on this. I bought my wife an outback. It started to have transmission issues with a full transmission failure at about 145k miles. This is after a life of small problems here and there that didn't really impact performance. It was a known issue between 125 and 150k miles. Subaru's solution was to extend the warranty to 100k, as if that did anything at all. We got rid of the broken one, and the one that I drove as well. I'll never go back. I loved those cars, but that's so shady.
    • aembleton 2y ago
      Hyundai manufacturing quality has improved over time.
• karel-3d 2y ago
  To sum the article: * they sold him a broken car in December, that keeps losing battery 8% per day even when standing out doing nothing * they told him they could repair it, at the end of February, because of high demand for the part * he cannot now go to holiday peacefully and has to charge it nonstop * he doesn't consider the car safe to drive it all the way to the service center, because it basically doesn't work * the customer support is ignoring him Sounds like a nightmare alright. If I was him I would start getting lawyers/customer rights groups involved.
  • karel-3d 2y ago
    Also other thing on top of my head: start writing paper letters instead of e-mails. Usually companies take those more seriously. Paper letters means "ok he is really talking business now".
    • the_duke 2y ago
      Biggest life tip: be good friends with a lawyer. You can write up a letter for them and they send it. In many companies anything going through legal is immediately prioritised.
      • karel-3d 2y ago
        Yeah a good point. I do not know how much would such a thing cost though. But if it's just sending a letter with a lawyer stamp?
        • the_duke 2y ago
          That's were the "good friends" part comes in, a dinner invitation every once in a while works for me, but I'm sure you can find a lawyer that charges a small amount for the same thing.
  • oefrha 2y ago
    This “summary” is so wrong. You left out half of the article describing problems with the camera and on-board computer leaving every modern feature of the car useless, which is a known problem affecting a huge number of customers, and which they promise to maybe fix in three months. The only problem you mentioned in your summary, the mysterious battery loss, isn’t even officially acknowledged let alone promised a fix. And what’s the point of a “summary” when TFA opened with a very good two paragraph summary of the situation? Can’t even tell if it’s gaslighting to make light of the problems, or some stupid AI summary service running amok.
• zmxz 2y ago
  Looks like Elon was too busy farming in Path of Exile and now Tesla's customers have to wait until he asserts he's the god's gift to gaming first.
  • Snacklive 2y ago
    He paid account boosters and got mad when people called him out
• acd10j 2y ago
  Wow, this is a truly terrible experience and a disgraceful display of customer service. Not picking up phones and not responding to customers is unacceptable and will undoubtedly deter many potential buyers from ever purchasing a Tesla.
• rsynnott 2y ago
  I’d wonder if they’ve talked to the Dutch consumer protection people (who I think would have jurisdiction in this sort of in-EU cross border selling). Leaving someone with a broken car for 3 months seems obviously absurd.
• vachina 2y ago
  Dude decided to go out of his way to import a car not sold in his country, and then act surprised when quality of service for said car is shit in his country. What is he expecting?
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• t43562 2y ago
  That company is known for having patchy quality and difficult service. As usual the "best car" depends on what aspects of a car you value and how it fits your journeys. If you're thinking about "best" as a general thing rather than about how it fits you personally then you're buying based on status. Right now that status is probably very negative - radioactive even. As for volume of cars sold in Europe I'd bet the ID series is by far the most common with the underlying platform being the same in many models. That means if you're in trouble about some issue you're not going to be lonely.
• contravariant 2y ago
  > Tilburg (Holland). Try not to call them Hollanders, except possibly during national football matches. Tilburg is in an area of the Netherlands that has quite a strong regional identity (and that region is not Holland). You can call them Brabanders if you want to use the regional demonym. Also that regional identity is going to be quite strong until carnaval has passed, should you visit any time soon.
  • randunel 2y ago
    There are quite a few countries where the name of The Netherlands is a transliterated or translated "Holland". Even if the respective national governments where the name was misused started using the name The Kingdom of the Lower Countries, as it happened in most European countries, the popular name "Holland" still stuck, and everyone knows you're referring to the country, not the region.
  • 28304283409234 2y ago
    It's like calling all Americans "New Yorkers", or "Arizonians".
• nedt 2y ago
  All of that is happening in the EU. Don't you just have the warranty were they either fix it (which they don't) or exchange with a new car that doesn't have the issue or you return the car and get the money back. After all the defect was known an existed by the time you were buying it. Doesn't make sense to waste time.
• SebFender 2y ago
  Older fox here - I've owned many cars and a similar situation happened to me with a Mazda 15 years ago - shit happens in life. Save you sanity - call a lawyer and have them discuss the situation with Tesla. That's what I did with Mazda and around a month later things were solved. Stop sending emails and calling people at the company- they don't care - call a lawyer and save your sanity.
• calrain 2y ago
  I can imagine a time when you have to pay a monthly subscription for it to turn to the left.
• 999900000999 2y ago
  I can't feel sorry for this person. First, luxury cars are known to have more maintenance issues than working class cars. The idea is you should have the means to own a secondary car, or just pay for fixes. To have so many problems within a few weeks is absurd, but this is pretty on brand for Tesla. I was joking with a Kia salesman the other day, British cars will say mate I haven't gotten my oil change recently, I think I'll take a nap on the side of the road. Asian cars will endure endless abuse and still run. You literally get the opposite of what you pay for with cars. I don't really want to buy a car right now, but I'm going with an Asian econobox if I do. My first car was 15k , which was very fitting for my new 6 figure salary. I'd say the writer wanted a status symbol, and found it doesn't exactly work as a vehicle.
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• negamax 2y ago
  Driver didn't take delivery from Tesla by themselves and used a third party. In situations like these chances of parts replacement by older/faulty parts is high
• oriettaxx 2y ago
  Btw: Why I could not upvote or login from my currenty albanian IP (I had to turn on VPN with an EU IP).
• fho 2y ago
  > It is the electric car with the lowest consumption (12.5 kW / 100 km) That is actually one of my pet peeves ... some basic math gives you: 12.5 kWh/100km * 0.4-0.8 €/kW = 5-10 €/100km [1] 12.5 kWh/100km * 393g CO2eq/kWh = 4.913 kg/100km [2] Now compare that to the Toyota Corolla (Hybrid) that he originally looked at: 4.5 l/100km * 1.6-1.8 €/l = 7-8 €/100km [3] 4.5 l/100km * 2.237 kg/l = 10.7 kg/100km There are some assumptions that tilt this calculations into the EVs favor though: 1. Charging is never 100% efficient, more likely around 90%. 2. That number is based on E5 fuel, E10 takes some of that off as well. 3. 12.5 kWh/100km is what is given by Tesla, independent tests e.g. by ADAC (German Car "Club") cites 17.2 kWh or 18.6 kWh. So overall the numbers shift a lot towards the hybrid: (18.6/0.9) kWh/100km * 0.4-0.8 €/kWh = 8-17 €/100km (assuming 90% charging efficiency) --- [1] Common price for electricity in German households, better if you have solar, much worse if you have to buy for 0.6-0.8 €/kW at public chargers. [2] Based on CO2 emmisions in Germany, averaged over a year https://app.electricitymaps.com/zone/DE/12mo/monthly https://app.electricitymaps.com/zone/DE/12mo/monthly ... better in summer (solar), worse in winter (coal). [3] High price for E10 in Germany, more likely 1.6-1.7€/l
• FeloniousHam 2y ago
  Counterpoint: 25K on 2024 Model 3 purchased new, no maintenance, no problems. Lack of mechanical fallbacks for many of the screen functions is a (distant) concern, but doesn't keep me up at night. Re: @tobyhinloopen's complaints about nags: could not agree more. Tesla doesn't have any, but my friend's ICE vehicle is crazy full of them.
• thejazzman 2y ago
  my favorite part of buying a tesla is that they will NOT unlock the door and let you inspect it in any way without formally ACCEPTING the car in a legally binding way it makes you feel sick and disgusted before you even get in.
• sizzle 2y ago
  “ Ignored and without any type of compensation, I live attached to a car that needs a full recharge every 12 days to not die.” 12 days seems pretty reasonable for standby?
• deleted 2y ago
  [deleted]
• csbbbb 2y ago
  I am so glad I rented a Tesla as a stunt for a friend’s wedding. After the sun set and the temperature dropped into the mid 40s (F) with high humidity, the touch screen practically stopped working. We were lucky we didn’t get stranded. Zipping to 60 mph on the highway in 3 seconds was fun a couple times, but I would never own one. Especially if one guy could just delete my car if he decides he doesn’t like me.
• hnburnsy 2y ago
  The EU Consumer Sales and Guarantees Directive is designed to protect consumers when they purchase goods, including new cars. Here are some key points about the directive as it relates to new car purchases: Legal Guarantee: Consumers are entitled to a minimum two-year legal guarantee for new cars. This means that if the car has a defect or does not conform to the contract, the consumer has the right to have it repaired or replaced at no cost. Presumption of Defects: If a defect is discovered within the first six months after purchase, it is presumed to have existed at the time of delivery. This shifts the burden of proof to the seller, who must demonstrate that the defect was not present when the car was sold. Repair or Replacement: Consumers can choose between having the car repaired or replaced. If neither option is feasible or if the seller fails to act within a reasonable time, the consumer may be entitled to a price reduction or a full refund. Additional Rights: The directive does not limit consumers' rights to additional warranties or guarantees offered by manufacturers or dealers. Consumers can still benefit from any extended warranties that may be provided. Cross-Border Purchases: The directive also applies to cross-border purchases within the EU, ensuring that consumers have the same level of protection regardless of where they buy their car. Enforcement: Member states are responsible for enforcing the directive, and consumers can seek redress through national consumer protection authorities if their rights are violated.
• Snacklive 2y ago
  for such an infuriating situation the phrase > I didn’t have a car, I had a tamagotchi with wheels Was too funny it made me chuckle loudly. Anyway f Tesla
• ruicraveiro 2y ago
  In October 2024 you already knew who Musk was and you still contributed with money to the cause. His power derives mainly from Tesla sales and he was already using it to support the president of Project 2025, but much much worse, he is now supporting the German AfD. Their eventual victory would have a deeply negative impact in the EU. When people don’t consider the preservation of democracy in their purchasing decisions it means they don’t cherish it enough.
• bitsoda 2y ago
  More and more I'm convinced that buying my Honda Accord 11 years ago was one of my better life decisions so as not to have to deal with the BS that is the modern automobile. I do wish it had CarPlay, but the phone mount is a good trade-off if it means I get a reliable car with physical controls.