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Atlassian products have been down for 4 days
- rvz 5y agoSo when are we going to contact the CEO of Atlassian, as all of their products and services have gone down and taken an unexpected 4 day holiday into next week? Would be a disaster if come Monday, we also have parts of GitHub's service deciding to go down for an unexpected holiday as well.
- etaioinshrdlu 5y agoIs JIRA really globally unavailable for 4 days? That's simply incredible.
- gbear605 5y agoI’ve been using JIRA in the last four days without any issues (other than a potential issue with the iOS app, but I was in a poor data area at the time).
- DougMellon 5y agoI have have been using it all week - up to and including yesterday. No issues.
- mey 5y agoIt seems to be partitioned by account. The Jira/Confluence/Opsgenie accounts that I use have been gone since Tuesday, but it's clear that other sites/accounts are working fine.
- tesrx 5y agoIronic how their "Statuspage" product is having issues.
- encryptluks2 5y agoThank God. I hope it dies off. It is such a terrible bloated product. I spent more time waiting for it to load when I had to use it than getting actual work done.
- wanghq 5y agoI've never seen a downtime like this, and I've never seen a company like this.
- gverrilla 5y agoWhen you employ dark patterns, that's what happen. I hope they fail miserably.
- wly_cdgr 5y agoFantastic news. Hope they're using Jira for the fix ticket
- yu-carm-kror 5y agoHosted Jira was working fine for me yesterday.
- braingenious 5y agoIsn’t this the sort of thing that would normally have made it to the first page here a while ago? Just asking, I’ve never used any of their products
- throwawayboise 5y agoHaven't used any Altassian stuff for a few years but when I last did it was all self-hosted. IDK how many shops still do that.
- Corrado 5y agoFrom what I understand, Atlassian is pushing hard to move everyone to their cloud offerings. I think the only way to run on-prem stuff now is to use the Enterprise or Data Center offerings, which are stupid expensive.
- jimbob45 5y agoHow has no one open-sourced a competing product by now? It feels like the universe where Git was never invented and everyone stayed subscribed to Perforce. Are executives just scared of getting fired for moving off of Azure DevOps and Jira? They’re both garbage pieces of software and everyone who uses them knows it.
- astrea 5y agoBecause Atlassian pulled a Microsoft and made sure everyone had already irreplaceably adopted their products into their workflows before they made this move.
- bombcar 5y agoConfluence is unmatched in the niche it is in - if you compare feature for feature many wikis seem comparable; but the amount of addons for Confluence is stupid high, and many do weird little things that are really helpful for business.
- 5y ago
- aaronbrethorst 5y agoTo be fair, developers everywhere are probably more productive with JIRA unavailable.
- deleted 5y ago[deleted]
- fmakunbound 5y agoBut how will managers feel useful?
- noarchy 5y agoNow to mention, scrum "coaches" and that entire industry?
- lalwanivikas 5y agoLOL no. If you think this way, there's something wrong in which your company is using it. It helps me personally to manage my work better.
- kasey_junk 5y agoIt’s a near uniform “joke” at this point. Eventually you need to stop blaming the user.
- bombcar 5y agoThis is more informative: https://confluence.status.atlassian.com https://confluence.status.atlassian.com Apparently some portions of their cloud instances have been down for days. I'm going to really be sad when I can't limp this server instance forward any more.
- phendrenad2 5y agoInteresting. Bitbucket and confluence work for me, but perhaps some users are being load balanced to the servers that are down.
- WalterSobchak 5y agoCorrect. It's only a small percentage of users.
- NaturalPhallacy 5y agoDon't most people self host an instance still? I haven't used it in a few years.
- ineedasername 5y agoAre you dismissing the importance of points driven scrums? And what about the stories? Won't someone think of the stories?!?
- sorry_outta_gas 5y agoI'm so glad it's been years since I've had to that nonsense
- bombcar 5y agoAs the days turned into years, and the issues into subscriptions; verily did the stories themselves turn to horror stories, and finally into full horror novels, from which no sprinter could ever escape.
- ryapric 5y agoDid consulting work for a place that gave their execs bonuses based on story-point velocity... jesus.
- justsomehnguy 5y ago"What else we can do to improve productiviy... except paying more to whose who actually do the work" ?
- toywinder 5y agoThey have EOL'ed most of their self hosting products. I don't think you can buy a new self host license anymore.
- MegaDeKay 5y agoEven if you could, you wouldn't. Self-hosted will lose maintenance support and you'll need to then move to the cloud anyway.
- ocdtrekkie 5y ago"Just let us host it for you," they said...
- Corrado 5y agoI can see being down for a couple of hours or possibly even a day. But 4 days is a bit much. Couldn't they restore from a cold backup in less time than that?
- throwawayboise 5y agoMaybe not if they didn't have a tested recovery plan for whatever failure scenario they are experiencing.
- garciasn 5y agoJIRA was up and fine on Friday; so, not all of their products have been down that long.
- usr1106 5y agoAccording to sibling comments not all users are affected alike.
- ShinTakuya 5y agoI don't have much context but I assume given it only affects a small subset of customers, they can't restore from a cold backup. Since the unaffected customers would then experience data loss.
- nathanaldensr 5y agoDoes anyone know why their stuff has been down for four days?
- throwawayboise 5y agoNo but if you read the updates on their status pages it really sounds like they are making it up as they go. Test restorations, working with small groups of customers to verify recovery, etc.
- WalterSobchak 5y agoI remember that time a few years back when Bitbucket was down for days after they somehow dropped their entire storage layer. We never received a postmortem of any kind.
- BFLpL0QNek 5y agoYou would expect that, damage limitation. If rolling out a fix you would want to roll it out to your smallest customers first to verify then incrementally roll it out to more/larger customers as your confidence increases. Especially if it’s anything data/db migration related as some comments hint at and the mention of possible data loss being minimum in one of their official responses suggesting something data related. On the status updates I guess they can’t say more other than they are working on it. Saying more at this time might open them up to other issues considering a lot of businesses are run off moving Jira tickets around today.
- mbo 5y agoRumour on the streets of Sydney is that the test instances and prod instances got mixed up in a database migration.
- maxlamb 5y agoWow really? Was the rumor that they overwrote a prod db with a test db?
- mromanuk 5y agoUsed Jira many years ago, always was unimpressed by it. A multibillion dollar company and most of their core products are down?
- m0llusk 5y agoThey recently redid some of their core infrastructure so that may have come undone.
- treespace8 5y agoAh, refactoring strikes again!
- contingencies 5y agoThere's never time to do it right, always time to do it over.
- Perolan2 5y agoWe just transitioned to Bitbucket, and I've been using confluence and jira all week (including today) with no issues. There may have been outages and latency, but it's not been "down" for 4 days.
- willcipriano 5y agoNone of the product owners can put a bug ticket in so they have no way to proceed.
- Corrado 5y agoIt seems the outages have been isolated to specific instances. Not everyone is having problems but a significant amount of customers have been "down" for multiple days.
- sofixa 5y agoWhy? It's been years since I've heard anyone transition to Bitbucket. Self-hosted or SaaS, even companies that have fully embraced Atlassian tools don't move to Bitbucket. There are much better options out there, in terms of features, speed and reliability.
- ironmagma 5y agoI never hear anyone shilling for them, so now is my chance. Anyone who’s looking for a great JIRA alternative, I love Shortcut (formerly Clubhouse). It’s the best task management software I’ve used aside from the “no task management software” option. Very snappy, updates in real time, notifications make sense, and no workflow-manipulation shenanigans.
- Mandatum 5y agohttps://prismic.shortcut.com/pricing https://prismic.shortcut.com/pricing Their pricing and feature breakdown across plans is a joke. Milestones, reporting and roadmap are all top tier features? They're base features on a product like this.
- ironmagma 5y agoNot once have I wanted reporting or roadmap functionalities as an engineer. Those are management functions, and task management software should serve the people performing the tasks (engineers) first and foremost. Milestones, that’s a bit debatable but still doesn’t seem like core functionality when you have labels and epics.
- Mandatum 5y agoIt’s laughable that you think this is an engineer-first product. Management products are used by engineers LAST. You project management stuff beyond your own Trello/TODO.txt once someone from management tells you to.
- ironmagma 5y agoThat’s the exact misconception that leads to the development of a tool like JIRA. Despite its name, JIRA is a data entry tool first and foremost, and analysis is run a minority of the time. How many engineers vs managers are there at an organization? Many more engineers. So it makes sense that data entry is the heaviest use case.
- 5y ago
- atonse 5y agoWe just started moving to JIRA after a few years of Gitlab, where gitlab issues feels like nobody has worked on it for a long time. And Jira has been really great. The sprint boards, concept of mapping statuses to in progress etc have all been great. My one gripe (and it’s not a small one) is performance. It still feels quite sluggish. Is Atlassian ever going to address this?
- katbyte 5y agocloud or onprem? I found cloud to never match what we could get in-house,
- atonse 5y agocloud. I last used JIRA in 2007 with an on prem install.
- bombcar 5y agoIf you're on cloud there's really nothing you can do; on server there are/were some performance tricks you could do by analyzing the SQL queries and designing the fields to be as slim as possible.
- setr 5y agoI have no expectation of it; They do everything slowly, regardless of how simple the task, and it’s been that way for ages. And they do ridiculous amounts of configuration. Im fairly sure at this point it’s just mountains of intermixed logic and death by a thousand cuts; I doubt they could significantly improve performance to approach something reasonable even if they wanted to.
- rubyist5eva 5y ago> My one gripe (and it’s not a small one) is performance. It still feels quite sluggish. Is Atlassian ever going to address this? oh my sweet summer child
- atonse 5y ago
- throwaway892238 5y agoAnyone know if there's a cloud export option? I'm not an org administrator, but if I were I'd want to keep an offsite backup of our data. I could throw together a script to do it (their APIs are easy to use and their Python module covers pretty much everything) but obvs would be great if you could just do a bulk export.
- WalterSobchak 5y agoYes. You should routinely generate and pull down a backup. We do it once a month.
- xvector 5y ago4 days is kind of insane and unacceptable
- rubyist5eva 5y agoI hate this company and their products so much. The only reason I ever use them is because every single middle manager is obsessed with Jira. Jira sucks and Atlassian is a terrible company. Also, screw Atlassian for acquiring Trello.
- JaakkoP 5y agoIf anyone is looking for alternatives, I’ve found Linear.app to be like a breath of fresh air compared to Jira. All I was looking for after the slugfest of Jira was fast performance and keyboard shortcuts, and so far linear has been able to deliver.
- kstrauser 5y agoWe use Linear, too, and it’s pretty great. Let me put it this way: literally everyone on the engineering team was happy when we moved to it.
- reustle 5y agoOut of curiosity, had you tried Jira Next Gen or only Jira Classic?
- joatmon-snoo 5y ago+1: we use them too and they have a reasonably flexible product in terms of labelling and project definitions. The only notable complaint I have is that the search doesn't support negative filters.
- powerslacker 5y agoCurious how many boards/tickets you have in Linear. Is it ready for primetime or is it still a tool for small to medium companies?
- mdeeks 5y agoI'm trying a demo of it and it looks like its mainly aimed at small to medium companies. There isn't enough hierarchy. The top level organization in Linear is a Workspace. As far as I can tell this should be what your entire company falls under. The next and only level of organization under that is a Team. It really needs something in between that. Teams have their own Issues, Board (singular), Cycles(Sprints), Projects, Ticket workflows. That means a Team must be a very small set of people (<10 people). So for a company with 1000 employees you might have 100 Teams. Teams are shown in the UI in a flat list in many places. Expanding the list would likely overwhelm your screen. The Roadmap feature applies to the entire workspace (your company). In medium sized companies you'll have Organizations with many hierarchies below it comprised of dozens of teams. An Org typically has roadmaps of their own that don't necessarily correspond to company level goals. Teams below the Org will also have their own roadmaps that usually fall under the Org's high level roadmap items but again not always. There also needs to be more company level controls over settings like workflows. A strict company wide workflow for Bugs is common so that all teams have the same expectations around SLAs for fixes. All that said I think you could make it work with enough filters and naming conventions. Also holy hell Linear is fast and easy to use. If I was at a startup I would 100% put us on this.
- lngnmn2 5y agoBut, of course, we will never admit that Java is a fucking abomination and designed by brain dead degenerates. And yes, I studied programming languages before coming to this particular conclusion.
- FL410 5y agoI did not study programming languages and also came to that conclusion
- lisplist 5y agoCould it be related to this? https://mobile.twitter.com/Gi7w0rm/status/1512789855197093891 https://mobile.twitter.com/Gi7w0rm/status/151278985519709389... Further down they mention Atlassian is affected. Unsure what to make of it
- taspeotis 5y ago> Update - Restoration work to restore sites is underway and will continue into the weekend. We are taking a controlled and hands-on approach as we gather feedback from customers to ensure the integrity of these site restorations. I’ve seen failing Kickstarter updates with more information than this. Anyway the title isn’t wrong per se but it might be more informative to say a subset of tenants using Atlassian’s SaaS products are down. If you use any of their products on prem … they are not down. And if you’re not one of the affected tenants then your Atlassian products are fine. At work we have Confluence hosted by Atlassian and it’s up. According to The Register: > We were also told that the incident affects a relatively small number of Atlassian customers: about 400. That's only 0.18 per cent of the company's 226,000 customers, which isn't much consolation to the several hundred who still can't access their data.
- dbrgn 5y agoYeah, on prem is not affected. But they're discontinuing on prem, making customers even more dependent on their hosted services. Bravo! (My employer will switch away from Atlassian products once they don't offer on prem anymore.)
- mekpro 5y agoHappened while they team having fun with the event https://events.atlassian.com/team22 https://events.atlassian.com/team22
- hugi 5y agoI don't quite understand this. I've been using Jira and Confluence all day. What's the problem?
- wlonkly 5y agoNot all customers are affected (sounds like a very small percentage are), but those affected have been unable to use their Jira, Confluence, and Opsgenie for several days.
- mondays1234 5y agoOn https://www.atlassian.com/trust/security/data-management https://www.atlassian.com/trust/security/data-management, Atlassian claims they regularly test their ability to restore products in less than 6 hours.
- contingencies 5y agoClass action!
- CSDude 5y agoThey take RDS backups cannot restore them as per: Can Atlassian’s RDS backups be used to roll back changes? We cannot use our RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites. This is because our data isn’t stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.
- discreteevent 5y agoMicroservices - make every action a distributed transaction!
- farmerstan 5y agoI guess they better increase the difficulty of their coding interviews to LC hard to fix this problem.
- gjvc 5y agoGOOD. This company needs to fail, and the world needs to be spared its toxic shitware, aka the wet dream of mediocre micromanagers.
- media-trivial 5y agoThe "New GitHub Issues" (beta) is very actively being worked on, with monthly feature updates and blog articles and everything. Highly recommend to try the beta. https://github.com/features/issues https://github.com/features/issues
- gjvc 5y agosee also https://status.atlassian.com/ https://status.atlassian.com/
- tmmx 5y agoI had pleasure of using HipChat some times ago. That was probably the worst Atlassian product I have ever used. You want to edit the message you just send, you have to type 's/string/replacement' within 60s.
- michaelsalim 5y agoShamelessly using this to promote my product: https://recalllab.com https://recalllab.com It's build with the vision of what I'd want a project management tool to be. Simple to use, useful to help manage between teammates and ultimately reducing the time I need to spend on it.
- Zoriah 5y agoWe switched from Jira and started using Zoho Sprints. It is a great tool for agile teams and their pricing is much lesser compared to other alternatives. Their reports are really great and the product is growing really fast with new updates every week.
- MagicFab 5y agoNo love for Redmine ? https://redmine.org https://redmine.org * Ticket tracker * Email workflows * Project management * Wiki * Free open source