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Do not leave XPS laptop in any sleep/hibernate/standby mode when placed in a bag

• dexterlagan 5y ago
  XPS15 owner here. Had this exact problem during the first year of ownership. Somehow Windows updates changed this behavior and I haven't had any more battery draining / overheating in bag since. But I will not buy Dell again. Too many little problems. I haven't had ONE problem of this kind with ThinkPad's, in maybe 25 years of use.
  • dagw 5y ago
    I haven't had ONE problem of this kind with ThinkPad My P series ThinkPad does this all the time.
• RGamma 5y ago
  Clickbaity title. It says > Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The PC will overheat as a result of that action. Any resulting damage will not be covered by the Dell warranty. Now how a hibernated laptop could overheat..
  • css 5y ago
    The page has been edited and no longer mentions warranty at all.
  • dang 5y ago
    Submitted title was "Putting a DELL XPS laptop in a bag voids its warranty". We've changed it to a shortened version of what you quoted. Thanks!
  • ecf 5y ago
    I leave my MacBook’s lid closed for a week and I can open it to maybe 5% battery drain. The article should explicitly state… > Under no circumstances should you leave a Windows laptop in any sleep/hibernate/standby mode when placed in a bag …because other, more competent, manufacturers have figured this out. Windows and their OEMs simply suck, there is no sugarcoating it.
• llampx 5y ago
  Incredible. I have a Dell laptop and luckily I haven't had any catastrophes but I have seen it woken up a couple of times when it was just sitting there with its lid closed and nothing attached.
• mytailorisrich 5y ago
  Clickbait. What they actually say: "Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The PC will overheat as a result of that action. Any resulting damage will not be covered by the Dell warranty." Fair enough. A laptop that overheats because it's been left in an enclosed space whilst not off is not damage caused by a fault of the device.
  • deleted 5y ago
    [deleted]
  • kelnos 5y ago
    I don't think this is clickbait; I think any normal user would think that closing the lid puts the laptop into a state where putting it in a bag is entirely safe to do. Microsoft seems to have decided to entirely break this expectation such that closing the lid of a laptop puts it into this weird not-really-suspended state, such that putting it in a confined space could cause it to overheat. It's... pretty user-unfriendly and IMO stupid.
    • 174SIGSEGV 5y ago
      Exactly. I would personally consider damage caused by an unreliable suspend mode (whether an issue of software or hardware) to be an example of manufacturer defect.
      • matkoniecz 5y ago
        The problem is that Windows defect breaks laptops not under warranty by Microsoft. Getting refund would be tricky, and voiding Dell warranty in such case seems justified.
        • hexo 5y ago
          The problem is that windows is bundled, so they are definitely responsible for putting defective software on their defective laptop. Putting suspended laptop in a backpack cannot void warranty. This is like from another universe or what.
• airbreather 5y ago
  and I have a dell bag that came with the laptop...
• gibba999 5y ago
  I've had hibernated laptops wake up for whatever reasons in bags before. They get super-hot and shut down. Come to think of it, they were Dells. Perhaps some switch is not properly debounced or something.
  • curt15 5y ago
    The Surface Pro 4 had that problem for months after its release. https://www.reddit.com/r/Surface/comments/4hnhuz/just_took_my_sp4_out_of_its_bag_nearly_too_hot_to/ https://www.reddit.com/r/Surface/comments/4hnhuz/just_took_m...
  • _Microft 5y ago
    I once investigated why a PC occasionally turned on all by itself and at first suspected that something on the network might be sending wake on LAN packets. It turned out that the PC was only in sleep mode and not hibernating and that Windows can wake it up from there, e.g. because of scheduled maintenance. What was even more surprising, it will go back to sleep once it is done. You might want to check the event viewer in cases like that.
    • gibba999 5y ago
      I don't run Windows. I believe I was running Ubuntu at the time this was a problem, possibly Debian. This was a few years back.
  • RGamma 5y ago
    Had similar issues. Has something to do with wake timers (see powercfg /waketimers) Sometimes caused by drivers or periphery. Good luck disabling them all. No idea how modern sleep plays into this. The Linux hibernate turns the system off for real (battery can be removed).
  • tomjen3 5y ago
    This explains why my old windows laptop is constantly out of juice whenever I need to do something with Windows, even though I was sure I set it to hibernate. The last time I turned it of, I removed the battery. It is pretty silly that my laptop in 2021 can't do what my first laptop could do in 2003. Even worse, it is a Thinkpad. I expect better from those.
• Procedural 5y ago
  RIP laptops.
• kelnos 5y ago
  The issue is that Windows doesn't go into S3 sleep when you close the lid; it goes into a weird not-really-asleep state for... some reason that I don't agree with[0]. I guess that state is "hot" enough that you could damage the laptop by putting it in a bag while in that state. Fortunately I've been running Linux on my XPS 13, which I have put into a bag hundreds of times (maybe even over a thousand) while suspended. Linux's suspend does actually use the "cold" S3 suspend state, so this is safe. [0] It's called "Modern Standby" (https://docs.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby https://docs.microsoft.com/en-us/windows-hardware/design/dev...), which... honestly sounds really stupid to me. "Modern Standby" presumably drains the battery orders of magnitude faster than a normal S3 standby. I can't imagine ever wanting this behavior. I'm entirely fine with my laptop taking ~10 seconds to wake up and reconnect to whatever network I'm near.
  • sandGorgon 5y ago
    Oh wow. i did NOT know that. Even worse... >Switching between S3 and Modern Standby cannot be done by changing a setting in the BIOS. Switching the power model is not supported in Windows without a complete OS re-install. and on Reddit >Warning: if your laptop is newer than 2019, there is a high chance, your OEM removed any S3 code from the bios, and your laptop will crash entering S3 and you have to force hold power key to restart and then delete the registry entry again to revert back to modern standby. https://www.reddit.com/r/Dell/comments/h0r56s/getting_back_s3_sleep_and_disabling_modern/ https://www.reddit.com/r/Dell/comments/h0r56s/getting_back_s... so not only is microsoft screwing around.. its getting all the manufacturers to screw around as well?
    • bestouff 5y ago
      Spoiler: I have an XPS 9500 under Linux, which sleeps fine under S3 but then it never wakes up. So the problem isn't with Windows.
      • tome 5y ago
        What does "never wakes up" mean? I thought I had the same problem but then I discovered that closing and opening the lid is the only way to get it to wake. Neither the power button (it turns it off) nor keypresses (they do nothing) work.
• sascha_sl 5y ago
  They wish warranty worked like this in most countries.
• OJFord 5y ago
  Not really in practice though - to rephrase, you can only put it in a bag if it's shut down - how many people do that frequently other than to reboot for some reason? How many of those do it every time they put it in a bag? As if on your commute to work for example you're going to power on when you get on the train, shut down again when you get off, power on again when you get into the office, off again when you leave, ... (and if the job involves lots of client meetings, or presentations in another building..!)
• BiteCode_dev 5y ago
  So, don't use the sleep mode for what it's for on your $1500 machine?
  • bestouff 5y ago
    My 9500 is more like $4000. And it can't sleep properly.
• qwerty456127 5y ago
  > With regards to transporting your laptop, you must first turn the laptop OFF This has been a problem for already quite long. I remember my very old laptop overheating if being put in the backpack in Standby mode. Nowadays I in fact don't just turn laptops Off the default way. I go and disable the "fast start up" (Control Panel - Power Options - Choose what the power buttons do) to make sure the computer gets turnt of for real rather than using yet another flavour of hibernation. And it still starts very fast (a couple of seconds longer perhaps) so I see no reason for these "fast start up" and "modern stand-by" modes to even exist now as we have fast SSDs and everything. Besides starting up fast, another important value standby modes add is freeing you from having to open, position and initialize (open the documents/locations in them) all your apps manually every time. But this seems trivial to be reached by adding functions to just save the list of opened apps, their windows positions and the actual documents which were opened in them. This will require some coordinated effort from both the OS and the apps developers though.
  • vesinisa 5y ago
    This is so infuriating, because this problem has already been solved once. It's called "Hibernation", and was added in Windows 95. This should write your MEM image to disk, power the laptop completely off and allow later restoring where you left when powering your laptop back on. But laptop manufacturers (including Apple) thought it somehow smart to remove true hibernation, and replace it with some botched "deep sleep" that is not actually working, as it does not actually turn the computer OFF. This is SO infuriating - who thought it smart to REGRESS on a solution that has worked so well for DECADES?
    • captn3m0 5y ago
      There’s some really interesting security challenges that pop-up with Hibernation. Not sure if they blocked Apple though.
      • vesinisa 5y ago
        Anyone who is concerned about this should already be using full-disk encryption, which means the memory contents are actually better protected during hibernation than in a live state. This is one thing that usually Linux gets mostly right .. only if the proprietary GPU drivers played along. Meanwhile, Microsoft and Apple certainly could implement this properly but instead decide to release a new half-assed half-hibernation after another.
• timpattinson 5y ago
  My XPS 9560 has woken up from sleep randomly more times than I can count. It's sometimes happened in my backpack and always gets stupid hot. There is a definite issue here.
• sega_sai 5y ago
  Funny enough, I actually had a plenty of issues with XPS and Linux. The machine would not go to sleep when I closed the lid and put it in the bag. The result - an extremely hot and loud laptop. I think that may have been a BIOS issue, as it stopped happening after a year or so.
  • ThePhysicist 5y ago
    Often it's a problem with the Linux ACPI settings. I had to write a script that checks entries in /proc/acpi/wakeup and disables them as the laptop will otherwise often immediately come back from sleep due to being woken by the ethernet card or another device. That's not specific to Dell devices. Otherwise checking syslog often reveals why going to sleep failed, sometimes it's a particular program that refuses to freeze. Here's the script btw for those that have the same problem, you'll need to modify the identifiers based on your hardware after identifying which devices cause the problem #!/bin/bash (cat /proc/acpi/wakeup | grep "GLAN" | grep "enabled") && echo "GLAN" > /proc/acpi/wakeup (cat /proc/acpi/wakeup | grep "XHC" | grep "enabled") && echo "XHC" > /proc/acpi/wakeup
    • 5e92cb50239222b 5y ago
      Hardly relevant to the topic at hand, but I'd simplify this to grep 'GLAN.*enabled' /proc/acpi/wakeup && echo GLAN >/proc/acpi/wakeup grep 'XHC.*enabled' /proc/acpi/wakeup && echo XHC >/proc/acpi/wakeup
• Sayrus 5y ago
  The thing is, XPS laptop have issues going to S3 Sleep/Modern Standby. There are many threads about battery draining due to this. The question is, why isn't the laptop shutting down properly when it begins to overheat inside a bag? In any case, this will probably not void the warranty in most countries.
• BiteCode_dev 5y ago
  Dell service quality is getting down. Warranty is something they were proud of. Now, it's just came an absurdly inefficient, frustrating, and wasteful experience. I have an XPS 2-in-1. Nice machine, except for the so-so battery life and the unsupported webcam on linux, it was a good working laptop. I paid for the biggest config at the time, and included a $300 premium guarantee with on site servicing. One year later, the keyboard starts acting up, then the touch pad. I contacted their support, and while the people on the phone were polite and competent (!), their ludicrous booking system to get a person on site to change my keyboard was a nightmare. Took me a month of frustrating cat and mouse game to finally get someone at my door. They changed my keyboard (and for some reason my speakers and battery O_o), routine stuff. "No need to do a backup for that", they said. Took them 3 hours. They were operating blind, no manual, no spec, no pictures taken before removing parts. Of course, once done, the machine would not boot anymore. Also the touch pad stopped working completely (tested in the UEFI). They let me with an unusable machine and left. This was my main working machine. Thankfully, I haven't listen to them and did my homework, I had 2 full data backup and a fallback laptop, albeit way less appropriate for my freelancing missions. One month and dozens of phone calls+emails later, they come back. Change the whole thing again. Machine is still FUBAR. They leave again. 2 weeks later, support contacted me to offer me an exchange with a brand new laptop (remember, I didn't need a backup). They should take an appointment in 48 hours. I'm still waiting as of today, no appointment email, a broken laptop, doing work on a machine were I have to kill the browser regularly because it swaps, doing web dev. All the staff were nice, but their process, boy, their process sucks. The worst thing is, it's probably made to avoid some kind of abuse of the system or to save money, but they spent to much time with me they wasted tons of cash, and end up replacing my machine anyway. Everybody loose with a service like that. If people are still wondering why the framework laptop is appealing, there it is. I know what my next machine will be now.
  • thaumasiotes 5y ago
    > I contacted their support, and while the people on the phone were polite and competent (!) I contacted Dell support recently when my new laptop didn't send an image to my (Dell) external monitor. The support guy asked me what cable I was using. It's DisplayPort on the monitor end and Thunderbolt USB-C on the laptop end. It works with the Dell laptop the recent one replaced. The support guy proceeded to look up the new laptop's product page on Dell's public website, see language saying that for the Thunderbolt port to work with DisplayPort, you need to buy an adapter, and recommend that I buy a USB-C to MiniDP adapter. It was left unexplained how I would plug my USB-C Thunderbolt cable into the MiniDP adapter. I wouldn't trust Dell support to know how to put on pants.
• guax 5y ago
  Oh, come on, sleep and hibernation are the "shut down" of a laptop nowadays, you close the lid and shove it into the bag. Its just as absurd as saying you cant put the phone in your pocket unless you fully turn it off.
  • tinus_hn 5y ago
    You’re not really supposed to bring a phone that close to your skin, otherwise you might exceed safe radiation levels.
    • king_magic 5y ago
      That is simple not how non-ionizing radiation works.
    • alkonaut 5y ago
      Found the guy that holds the phone a bit from their face and talks into the edge like it's a sandwich
    • tinus_hn 5y ago
      Amusing to see all the armchair experts denying this. Now take your iPhone, start the Settings app, go to General/Legal & Regulatory/RF exposure and read the text. You’re not supposed to keep your phone directly against your skin.
    • quantumsequoia 5y ago
      [citation needed]
      • propogandist 5y ago
        there is truth to this. This is the scientist who's responsible for getting smoking banned from planes - https://www.youtube.com/watch?v=BwyDCHf5iCY https://www.youtube.com/watch?v=BwyDCHf5iCY -- this obviously hasn't gotten airtime because it's not good for the entire phone industry and supply chain
• PeterisP 5y ago
  If the laptop cannot be carried with the sleep/hibernate/standby, then it does not have a functioning sleep/hibernate/standby and is not fit for use as a laptop, so it was sold as defective and should be replaced with a working laptop at the manufacturer's expense.
• godmode2019 5y ago
  I have a XPS with Linux, closing the lid does almost nothing but turn the screenlock on. I always turn it off, reboot is in 2/seconds so it's no problem. Great laptop, had it for 7 years still faster than 2020 XPS with windows.
  • rowanG077 5y ago
    That's just misconfigured then. The system sends a signal to the OS. The OS is then free to do whatever. If you have configured to screenlock then it will screenlock.
  • jessaustin 5y ago
    Yeah windows boot (realistically, wakeup too) has become ridiculously time-consuming on the few desktops I maintain that have to be windows. If I hadn't already switched everything else I control to Linux, boot time itself would be enough to motivate that.
• undecisive 5y ago
  Reminds me of the push a while back to rebrand laptops as "notebooks" - because many laptops (esp Dell XPS) are not built with a strong enough backbone to keep their own weight from sagging in the middle, and because they get hot enough to cause damage to legs. I have had an XPS since 2017, it had everything I wanted (I thought) - but I seriously regretted the decision almost immediately. High-intensity tasks (gaming, TDD, etc) would cause it to conk out from overheating because they hadn't configured the bios correctly - spent hours with various levels of Dell support trying to get it fixed, with them installing various combinations of different versions of the bios firmware. The GPU setup wasn't quite as straightforward as it could have been (which isn't really Dell's problem I guess - if I was running windows, it might not have been a problem at all) Nowadays, the base of the laptop has bowed, causing the trackpad to unglue and jut out at an angle. I have a massive mark on my screen where I once tried to shut my laptop normally - I still have to take it places, and to do that I sandwich a piece of polystyrene in it to protect the screen. I hope this is warped due to heat and not the battery bowing, but I'm burying my head in the sand on that one. And yes, I have to shut it down every time I transport it. Thankfully, once I have the funds available, I know what laptop I'm getting next. And it won't be a dell.
  • zxcvbn4038 5y ago
    Dells were the only laptops I ever encountered that you could bend. It’s amazing anyone other then starving college kids ever used them.
    • zokier 5y ago
      I have Thinkpad (x230 iirc) that reliably crashes if you lift it up from one side only.
      • hexo 5y ago
        My X240 started to crash a year ago when i lift it up from left side only, right side is ok
    • Macha 5y ago
• JonyEpsilon 5y ago
  I have an XPS 9500 and have found this infuriating. I think there's two separate things going on: As others have noted, S3 sleep isn't supported, only S1 "sleep to idle" sleep. But I don't think this is the direct cause of the overheating. In S1 sleep, the laptop can average something like 900mW of power usage, which is enough to annoyingly knock a few percent off your battery overnight, but not enough to make the laptop warm, even in a bag. The seems to be a second problem, specific to Windows, that when in S1 sleep sometimes the power consumption is high (of order 10W), and this causes the laptop to get very hot if not well ventilated. I've never been able to figure out if this Windows actually doing something useful in "modern standby" like Windows Update, or whether it's a bug. Edit: And I should add, it's crazy that there's not a way to disable this if it is doing something "useful". Either way, under Linux the latter doesn't happen, and the laptop sleeps very cool ... just with the annoying "lose 5% of your battery overnight" problem from sleeping in S1.
  • worldmerge 5y ago
    I also have a 9500. I'm considering selling it, the hardware is just so buggy. If I do I'll probably buy a framework laptop.
    • RileyJames 5y ago
      Looking to update an older XPS. Seriously considering a framework, but might just buy a desktop considering I spend 90% of real dev work in the same spot with a 4K.
  • lmilcin 5y ago
    I just can't understand how people put up with not being able to control what they primary machines are doing. For that reason my primary work machine can currently only be Linux. I have Windows, but this one is only for stuff that is incompatible with Linux. I actually have Linux PC and a separate Linux laptop (Thinkpad T440s). That laptop runs super cool once I debugged all the sources of power usage. Which is quite easy on Linux but neigh impossible on Windows.
    • 5y ago
• kreetx 5y ago
  Can't the laptop just turn off or hibernate when it gets too hot in a bag or sleeve (or both)?
• Yizahi 5y ago
  That's because they know how shitty is sleep function really. Ok, laptop is in a sleep mode successfully. But doing anything to it or even looking at it funny will immediately wake it. Moving mouse, switching off mouse, inserting or removing mouse dongle, inserting or removing headphones and so on. I simply stopped using sleep mode altogether.
  • thaumasiotes 5y ago
    > Ok, laptop is in a sleep mode successfully. But doing anything to it or even looking at it funny will immediately wake it. The XPS that I recently replaced had to be closed at night, which annoyed me every day. If left open, it would detect that it was idle and shut off the display. Except that that only worked on the laptop screen. The external monitor would go through a permanent cycle of shutting off, waking up, displaying a "no signal" message, shutting off, waking up... This doesn't happen with other laptops on the same monitor. Something was broken pretty badly.
• Aardwolf 5y ago
  So if I understand it correctly, you have to manually shut down these laptops if you want to travel/commute with them and reboot them again when you want to use them, and they call that "MODERN" standby? And not even an option to change it? Are they planning to keep that obviously broken behavior as the forum post seems to imply, or they will fix it?
• tazjin 5y ago
  Did anyone else notice that the cookie popup on this Dell page had the option to "declinate all cookies"? I did a double take to see if this was a real Dell page based on that.
• cies 5y ago
  XPS should be "developer laptops". They even come with Linux. So I tried two. Never experienced a more faulty keyboard on a computer in my life. Hanging keys, firmware updates that never really fixed the problem, support forums full of same questions. I'll never buy one again. Too bad as I wanted to support "big brand w/ Linux preinstalled".
  • loloquwowndueo 5y ago
    “ I wanted to support "big brand w/ Linux preinstalled"” Look at Lenovo maybe :)
    • cies 5y ago
      Got one from them now. But not a Linux pre-installed model, sadly.
      • hef19898 5y ago
        Even a total Linux noob like myself (never touched it in my life) that installed his last OS like over a decade ago got Ubuntu on a X1E Gen 2 in around 30 minutes. No issues, Windows stays for the odd things that don't work under Linux (some Steam games, mostly...).
        • cies 5y ago
          I'm running linux for a while now (20y+). I got it to work well on the Yoga7 Slim, but it required some tweaking (which I dont mind). X and T lines seem to do better with linux out of the box.
    • biktor_gj 5y ago
      On the other hand, I have a XPS 15 9500 I use with Linux all day and never had an issue with anything. Always suspends, never wakes up by itself, no hardware issues... My work 16" MBP on the other hand killed the battery after one week in "suspend" when I was on vacation, probably due to the Power Nap functionality, which sounds pretty much like the Modern Standby being talked on.
• toxik 5y ago
  The entire fucking point in a laptop is to be portable. If you _have_ to shut it down completely before putting it in a bag, it’s not a laptop as any sane person expects it to have that ability. It’s absolutely astonishing that Dell, Microsoft and friends leave walk over in the laptop industry like this. “Oh we decided users don’t really want to be able to close the lid and go home.” ??????
  • joeberon 5y ago
    Not going to lie but Apple have put pretty high standards on what people expect to work with all laptops nowadays, and many OEMs seem unable or unwilling to try to catch up.
    • siva7 5y ago
      It's funny how the competition tries to copy the success of the Macbook line but fails on such an elementar design. I really wish they would succeed and make laptops not made by Apple suck less.
      • joeberon 5y ago
        I guess it's difficult when you don't control the full stack. Windows is a bit of a mess nowadays to be honest, you will probably get better luck with a linux laptop
    • chriswarbo 5y ago
      Apple laptops have their own problems, like delivering mild electric shocks from their exposed-metal cases. Unfortunately the trend of copying Apple has lead to other manufacturers having exposed-metal cases, and inheriting this flaw.
      • joeberon 5y ago
        Yes, I have noticed this too. Still, to me that is very minor compared to some people's descriptions of literally red hot XPS's in their backpacks here...
• gotstad 5y ago
  I will never buy a Dell XPS laptop again. The exterior build quality seems very good, but the internals are such a mess. I cannot count how many times I have been biking home from work and heard in my headphones "Two devices connected", realizing that my Dell XPS had woken up and would - once again - be red hot when I arrived home and pulled it out of my bag.
  • harlekein 5y ago
    I've had three generations of the XPS 13. The first I had had a few issues, but fixable. (Even though I agree, this shouldn't even have occurred) The second one was flawless. The last one was worse than the first and it's my last. I've set my sights on Lenovo now. X1 Carbon is supposed to be really good for Linux and you can buy it with Ubuntu or no OS installed.
    • yread 5y ago
      The Carbon had its share of issues https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenovo-X1-Carbon-Gen-9-Throttling-Issues/m-p/5073083?page=1 https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenov... The latest BIOS supposedly fixes most of them
    • claaams 5y ago
      I hate x1 carbons with windows. The t series has been much better but I think carbones are ok with ubuntu.
    • lozenge 5y ago
      I returned my X1 Carbon due to unsolvable audio latency/jitter issues on Windows. Out of the box, just watching YouTube was impossible.
  • siva7 5y ago
    Same experience. I can't understand how a company like Dell isn't capable of avoiding such design mistakes with their laptop line.
  • mekkkkkk 5y ago
• WesolyKubeczek 5y ago
  I've had this happen to me once with an XPS13-9360. I use Linux on my laptops exclusively, and it was supposed to enter S3 just fine. But after I closed the lid, something went wrong, and instead of suspending it actually started hogging 100% of CPU. I was unaware of it, and put it into my backpack. Shortly after, I had noticed that my back felt unusually warm. When I got it out, it was infuriatingly hot, almost scalding. I kept pressing down the power button until it turned off, and held it in the open air until both it and the inside of my backpack cooled off enough. Thankfully, it was a cold winter evening, so it didn't take very long. It's been 3 years now, the laptop works to this day nicely, even after suffering a bent edge on the screen assembly after falling down.
• dathinab 5y ago
  Putting your Laptop in a Back in sleep mode is a normal common usage for a laptop. Hence I'm pretty sure that at least in Germany voiding warranty because of it is not legal.
• ragebol 5y ago
  Well, that explains: I have a XPS 13 since jan. 2019 and last year I had to replace the battery. It bulged, pushing the keyboard up a bit. Luckily no fire
  • system2 5y ago
    Which brand did you use? Can you share the link? I have the same issue.
• ho_schi 5y ago
  Linux -> Suspend -> S3 You just need ensure that the laptop successfully suspended and it never made a problem with mit ThinkPads. Like others pointed out, the problem for Dell seems caused by the awkward additional standbys introduced by Microsoft "Modern Standby" and so on. We still miss some similar power target to what phones use. Probably 'systemctl suspend' should mean hard S3 and LID-Close something like phones behavior.
• da39a3ee 5y ago
  This is why people use Apple laptops. I’d be fine using Linux as my OS. But my employer issues my laptop and chooses the model. If serious non-Apple laptop manufacturers are still making crap like this, how do I know my employer won’t choose hardware as bad as this for their Windows and Linux employees?
  • joeberon 5y ago
    I agree, you're going to get downvoted but it's just true. This _is_ why people use MacBooks. It just isn't the same experience in other cases, especially now with the extreme quietness and performance of M1, but even before the standby behaviour was extremely reliable.
    • Macha 5y ago
      https://support.apple.com/en-ie/guide/mac-help/mh40773/mac https://support.apple.com/en-ie/guide/mac-help/mh40773/mac Mac sleep isn't sleep either, and yes, some macs have issues returning to sleep after
      • joeberon 5y ago
        You can turn power nap off, and "some macs have issues" is _very_ different from Dell saying "if you put it in your bag on standby it voids your warranty".
        • Macha 5y ago
          Dell puts it in writing, Apple puts their fingers in their ears (butterfly keyboards, "you're holding it wrong").
          • joeberon 5y ago
            So your justification for Dell voiding warranty upon putting the laptop in the bag on standby is that reads notes Apple...does not void the warranty, and that it is somehow virtuous to explicitly void warranty instead of honouring warranty? Sorry, but your logic is completely insane.
• Grazester 5y ago
  I have a Dell laptop that I thought was hibernated. Closed lid usually sets it to hibernate. Well that didn't work this one time and the laptop was left on in my backpack... Well something fried and now my laptop would not recognize the dell charger and tell me to plug it into a genuine Dell charger half the time and would not charge. It was a 2017 model so when this happened last year I bought a Lenovo.
• thaumasiotes 5y ago
  > Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The PC will overheat as a result of that action. Did they change the meaning of "hibernate"? Showing it in the "power" menu has also been disabled, though you can assign it to the power button and then press the button.
• wly_cdgr 5y ago
  Dell has always been a mid-to-trash brand but this is hilariously awful
• GeorgeOu 5y ago
  It was frustrating how my Dell XPS Laptop would frequently wake up in the laptop bag. When I open the bag, the laptop was near smoking hot. I fixed it by disabling Modern Standby but a Microsoft update killed that registry hack and I was forced to fully shut down the laptop. Then my work Dell Precision 5530 started doing the same thing and I'm forced to shut it down. The problem was that particular laptop took several minutes to boot due to a slow BIOS post and corporate bloatware.
• harry8 5y ago
  I own a Dell xps laptop. I will never buy anything from dell again if there's anything remotely competitive. Nice to see in this thread that it's not just bad luck. It's Dell all the way.
• anjc 5y ago
  Had this issue with my XPS 9570. I also had the heatsink issue that is well documented by now, and upon opening it found further significant manufacturing defects that Dell refused to acknowledge. Never buying a Dell again. It's a pity because they appear solid and well-made from appearances and specs.
• thaumasiotes 5y ago
  Dell sells official Dell laptop bags, backpacks, and cases: https://www.dell.com/en-us/shop/carrying-cases/ac/7301 https://www.dell.com/en-us/shop/carrying-cases/ac/7301 "Keep your laptop, tablet and everyday essentials protected with sleek backpacks designed to blend in to any environment." I suspect that a lawsuit against their denial of warranty for putting a laptop into a backpack would go pretty well.
  • mrweasel 5y ago
    It's not that you can't put it in a bag, you just need to shutdown the laptop completely before doing so. The issue is most people don't use their laptops like that. My laptop basically only shuts down doing updates. While I can sort of understand Dells logic, it's also ignoring how people will normally use their laptops. It's really something Dell should adresse in their coming generations of laptops. No amount of writing will get users to change their behavior and even if Dell is correct, it will make their laptops seem inferior if they break because you transportet them in a bag while hibernating.
    • thaumasiotes 5y ago
      > if they break because you transportet them in a bag while hibernating. Power consumption during hibernation is supposed to be zero - that is the concept of hibernation. What's happening there?
• neuromancer2600 5y ago
  I had a Dell XPS 9310 until about 3 months ago when suddenly one of the fans died on me for no obvious reasons while I was in quarantine. Given that the fans are now soldered onto the mainboard, Dell was offering me to repair this for almost the same amount I paid for the whole laptop 2 years earlier. Needless to say that this was the last time I will buy a Dell. Since I am located in Asia, I also went to one of the unauthorized repair shops to see if they could offer a cheaper way to get this done. When I walked in, I saw two customers in front of me with Dells. When it was my turn, I also asked which laptop brands are having the most and least issues. Not surprisingly, Lenovo and Dell rank very high. The Taiwanese (Asus, Acer) as well as Razer and hp were considered of higher quality.
  • vertis 5y ago
    Apple as well. I have a 2018 15" Macbook Pro with problems: - The battery is dying - The touchbar flickers whenever it is 'off' - a hardware fault that requires the full top case to replaced[1] - Quotes of $400-1200. And things that aren't technically problems but still have the same, can't do anything about it stuck with the problem vibe: - I keep running out of space, but it's soldered to the logic board - Keyboard is one of those shitty butterfly keyboards - It's always heat throttling Granted, I might be able to get some of them fixed, but not without major inconvenience of being without my laptop for some period of time. I've used Macs since the Apple Mac IIx, but I really hate the can't fix your own computer thing that has taken over in the last few years, for both Apple and others. If Framework[2] offered a 15" or 17" version, I would be there in a heartbeat, but the 13" is just too small considering I don't use an external monitor. [1]: https://forums.macrumors.com/threads/2017-mbp-touchbar-flashing-issues.2148220/ https://forums.macrumors.com/threads/2017-mbp-touchbar-flash... [2]: https://frame.work https://frame.work
    • michaelanckaert 5y ago
      I've been using my MacBook Pro (Retina, 15-inch, Mid 2014) for the last 7 years, fortunately without any issues! I've never had to have any repairs or replacement done to it. A small dent and some scratches in the lid are the worst problems I have. I have been holding out over the entire touchbar, keyboard and other debacles and will probably go for the new updated Pro model by the end of the year. Let's hope my next purchase lasts as long as this machine has :)
• Causality1 5y ago
  Modern laptops are fucking infuriating this way. I always go over my sleep and shutdown settings, trying to make things as "off" as possible yet they never seem to quite get there. Devices that are supposed to be turned off die overnight. Devices that are supposed to be off still show as connected to the wifi router. It makes you have zero faith in your computer when you do everything you can to turn it off and it still loses most of its charge after a day in your bag.
• notorandit 5y ago
  > Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The PC will overheat as a result of that action. Any resulting damage will not be covered by the Dell warranty. A PC in sleep/hibernate/standby mode is not OFF. It's in a (very) low power mode.
  • Dayshine 5y ago
    Hibernate is off. You can pull the battery and put it back just fine.
• notorandit 5y ago
  Buy a Tuxedo Computer!
• hetspookjee 5y ago
  I really wonder what still drives people to Dell? Their products looks marvelous on the tech sheet, and that's also where the marvel ends. In my current career I've yet to touch a Dell laptop that doesn't try to melt itself by simply turning on, or fails to respond to touching the power button. It's as if the operation of the Power Button is a schrodinger cat. Any corporation that is operating exclusively on Dell I deem to regard as a cost mitigation corporation that does not have their developers at their first place. I believe that no sane developer will opt for Dell's products, but rather go with Lenovo or Apple.
  • cesarb 5y ago
    I've had several Dell devices, both laptops and desktops, both at home and at work, and that has never been my experience. In fact, I'm typing this on a Dell laptop, which doesn't have any of these issues you mentioned. > I believe that no sane developer will opt for Dell's products, but rather go with Lenovo or Apple. I'm not interested in Apple devices, since besides being very expensive, I prefer to use Linux exclusively, and as far as I know, Linux on Apple devices tends to be problematic. As for Lenovo, I tried buying a Lenovo device once, but they canceled the sale without any explanation and without giving my money back; and I simply couldn't contact their sales department to ask for a refund (by phone they said it had to be done through email, but the emails went unanswered; I had to sue them in small claims to get my money back). Contrast that with my experience with Dell, where even when their service wasn't at its best (IIRC, some sort of logistics issue due to changing their carrier), they at least answered my phone calls.
  • dagw 5y ago
    but rather go with Lenovo I went Lenovo, and it was not an improvement over my previous Dell. It wakes up and kills the battery when the lid is closed all the time. And at essentially the same spec I get less than half the battery and twice the fan noise compare to the Dell.
  • funny_falcon 5y ago
    Dell XPS is marvelous. Keep it with hands and type on is so pleasureful. It is not superior in tech sense, but it is so cute. Given concrete problem, looks like it is for all new notebooks and/or OS: I have same issue with HP ProBook 640G8 + Linux.
• MrPatan 5y ago
  Do they sell you bags?
• rguillebert 5y ago
  What are the good alternatives for an XPS like laptop that runs Linux?
  • Mic92 5y ago
    Thinkpads
• npteljes 5y ago
  Windows wakes up the computer all the fucking time, and this is the reason why they don't take responsibility. Frankly it's not just dangerous, as noted in the faq, but very creepy as well: it feels like someone tampered with it, because it's not in the state you left it in. I wish they weren't so successful with all their bullshit.
  • julianlam 5y ago
    It happened fairly regularly that in the middle of the night I'd hear the windows notification chime, because my wife's desktop decided to wake up and do things.
• oakfr 5y ago
  MacBook folks: we’re in 2021. These laptops turn on and off very quickly. Forget about sleep, hibernation etc. Just shut it down.
• julianlam 5y ago
  I find this feature(tm) infuriating. It's one of the first things I disable when I format the laptop. The battery drain for me much more significant, on the order of 30% per day. Oftentimes I would open my laptop after a day or two and it would be at a critical level if not outright dead. I kept forgetting exactly how to fix it, since finding the right sites online required quite the exact combination of black magic keywords (since it's much easier to find articles sleep vs hibernation). Until today, actually, I had not been aware of the term "modern suspend". I use Linux, so here's how to disable modern suspend: https://devnull.land/laptop-s2idle-to-deep https://devnull.land/laptop-s2idle-to-deep
• Pxtl 5y ago
  I had to bust out the PowerShell console on my windows machine to manipulate its wake sources to block it from waking on LAN since something would wake it within 10 minutes after sleep every time. I can't imagine how infuriating that would be if it were a laptop and that behavior was running down the battery and heating it up.
• justinclift 5y ago
  Semi-related: "The Framework is the most exciting laptop I've used" https://news.ycombinator.com/item?id=28606962 https://news.ycombinator.com/item?id=28606962 Probably a better option for many people's next purchase (when they add Ryzen models anyway! ;>)
  • pindab0ter 5y ago
    I don't see how this is related other than it also being a laptop.
• NoblePublius 5y ago
  Improper storage is a perfectly reasonable reason to void a warranty. This is accidental damage, and Dell sells a separate plan for that.
• floatboth 5y ago
  Why would it ever break? Countless times I've had my laptops fail to suspend due to kernel bugs (heh), fall into a spin loop (e.g. in a kernel panic) and get quite hot in my backpack. Nothing broke.
• black_puppydog 5y ago
  FWIW, Dell replaced my mainboard on site and in a timely way, and without asking any stupid questions, especially not about whether it had been in a bag or the like... Once I convinced them that no, their crappy machine is not broken because I'm running Linux on it. I made the mistake of buying a 7390 2in1 just before the pandemic and got stuck with it. It's my favourite personal soapbox ever since. Needless to say, I won't be buying Dell again either... Edit: there, a lengthy rant about this piece of crap and how misguided it is to give it the near-same model number as their linux flagship: https://ssb.muchmuch.coffee/%25xCjWwwuseVVLq%2F4FYbf1KUc5vHzqe%2BzVFoJrUiseGzc%3D.sha256 https://ssb.muchmuch.coffee/%25xCjWwwuseVVLq%2F4FYbf1KUc5vHz...
• KingOfCoders 5y ago
  I had a 13" XPS max specced which when sleeping suddendly sounded the alarm when the fan did not work. The sound was the same decibel as our smoke detector - in the middle of the night next to the bed.
• JeremyNT 5y ago
  Note, this isn't Dell specific - the loss of s3 sleep is coming from Intel and Microsoft. The idea is that S0ix is supposed to "replace" s3, but (at least on Linux) it's a horrible mess. I have a System76/Clevo - ostensibly one of the better choices for running Linux - and S0ix at best drains like ~5% of my battery overnight, and at worst it doesn't work at all. Some will quip that I shouldn't expect sleep to work on Linux anyway, but this defies my experience with S3 on Linux (which has "just worked" for the last decade for me) so this is a substantial downgrade. Do yourself a favor and avoid Tiger Lake and newer if you care about reliable sleep.
  • ahkuser 5y ago
    Just got a i5-1135g7 system can't make ubuntu to wake up my screen. seems like it won't be fixed. and windows s3 wake is just very slow, need 5-8s to wake.
• bsdubernerd 5y ago
  This is not exclusive to Dell. Many laptop makers started to intentionally disable S3 for the "enhanced" S2. This was/is true of Lenovo as well: for roughly 6 months S3 was disabled completely on the then-new 3rd generation Yoga X1 laptops and Carbon counterparts. It was re-enabled thanks to linux user's uproar under the "legacy sleep mode" umbrella. Why would you go as far as disabling it, is beyond me. S3 is the sleep mode I expect on a laptop. S2 sounds useful for tablet/phone behavior. Hibernation doesn't of course suffer from this issue, and I never experienced this on any laptop with S3 sleep. Of course, if you shut down your laptop and put it immediately in a bag, temperature will raise temporarily even if the system is off due to the inability to dissipate heat. You should be aware of this, and avoid immediately bagging the laptop just after rebuilding the kernel ;)
  • Tsarbomb 5y ago
    It's not like the laptop generates any heat once you turn it off. It's more like its not vented out and is absorbed by other components that normally do not get warm. The total heat is not any greater.
• mwexler 5y ago
  Have we really evolved to the state that laptop portability is an extra feature and not part of the design criteria for the modern laptop? That the sleep capability of laptops, present in various forms since the 90s, should no longer be used even though it's the default when the lid is closed? I've been a fan of Dell for many years, against so much evidence of what a joke they've become, but this issue may finally tip me over the edge. Any name brand PCs you trust to buy for family members who want a name brand and the perceived value that provides? (Besides Apple, I guess).
  • CharlesW 5y ago
    > Any name brand PCs you trust to buy for family members who want a name brand and the perceived value that provides? (Besides Apple, I guess). It feels like you might've answered your own question. For better or worse, most of this kind of stuff "just works" in the Apple ecosystem.
    • salamandersauce 5y ago
      I've had my 2018 MBP either fail to go to sleep correctly or wake up during sleep twice while in a bag. When I got home it was blazing hot. I'm not alone in this, you can see threads of people reporting similar things on Apple's support forums or even in this thread. Apple isn't immune to this either.
• vjancik 5y ago
  As an owner of XPS 15 9560, I can tell you that the XPS line is a gift that keeps giving. 6 generations of XPS laptops since 2021 and they barely fixed most of the overheating issues in that time period, while charging premium prices for each barely-functioning product along the way.
  • julianlam 5y ago
    My first XPS had a fun little design quirk where the laptop display itself obstructed the (single and only) exhaust vent. Out of the factory, the airflow was acceptable, but after a year of use and dust buildup, guess what... the laptop would overheat! Double whammy -- the air that _could_ get through was so hot that it would also deform the part of the screen that obstructed the vent.
• talideon 5y ago
  This is misleading. Simply putting the laptop is a bag won't void its warranty. OTOH, putting in the laptop bag while it's on and letting it cook will.
  • comeonseriously 5y ago
    Not misleading at all. Their sleep is BROKEN compared to what people's expectation of SLEEP are.
• infp_arborist 5y ago
  Am I the only one who is afraid that part of the reason for not fixing behaviour like this might be a nudging towards "always on" devices? Reading through the comments it seems on Windows this might be related to WLAN and automatic updates, a rather sensitive area when it comes to security and privacy. Happy to hear your opinions, I'd really love to be proven 100% wrong about this.
  • julianlam 5y ago
    Occam's Razor suggests that it is likely promoted to boost UX. Being able to open a laptop and get going instantly (much like unlocking a phone or tablet) appeals to end users. Personally, I couldn't give a darn. I grew up staring at a Windows 3.11 boot screen for minutes at a time. I have patience LOL
• ubermonkey 5y ago
  What the actual fuck. That's insane.
• jerf 5y ago
  OK, so, overheating the laptop stresses it and will eventually damage it. Got it. Easy to understand. Question. What is it about "being in a bag" that destroys the thermal handling? I've had my laptop in my lap spontaneously power off when it gets too hot. (Which itself makes me a bit crabby about why it didn't successfully throttle down until it could at least keep running, but that's a separate gripe.) Why doesn't the laptop in the bag also eventually turn itself off? Laptops are equipped with thermal sensors to prevent themselves from destroying themselves already. Why aren't they working here? Why don't the sensors cut things off earlier? Why isn't this a warranty issue? Isn't my hardware's thermal shutoff mechanism defective if it lets this happen?
  • daggersandscars 5y ago
    Thermal sensors measure temperature in specific points / small areas. There are a finite number of these and they do not cover the entire CPU / GPU / motherboard / etc. If one puts a massive load on a CPU, the temperature spikes quickly and widely across enough of the die that the sensors work as expected and the system throttles / shuts down. If one puts a small load on the CPU for a long period of time, areas that are not covered by sensors may overheat, damaging the CPU. This is true for other components in the system, too. If the laptop is out in the air, convection will remove enough heat to prevent these invisible "hot spots". The bag acts as a blanket. Over hours, the laptop cooks parts of itself to death[0] in ways the system cannot detect. [0] Or damages them in ways that make them unstable. Edited to add [0]
    • Buttons840 5y ago
      Do they not put thermal sensors in the CPU? My laptop gives a temperature for each individual CPU core. Whenever I start a heavy CPU task I instantly see a temperature spike. The theory that the thermometers are in potentially useless spots doesn't match my observations.
      • daggersandscars 5y ago
        My apologies for not being clearer that this is not only about the CPU. It's about all the components in the laptop, not just the CPU. I used the CPU in the example because it's a component most of us are familiar with. It's not that the sensors are in useless spots. They're the best sensors in the best spots the designers could make work for the price point they're trying to hit. To answer your CPU question: CPUs have thermal sensors, probably the highest number in the machine as they work with clock speed scaling and the CPU is in the top 2 most expensive components. But each of these sensors is covering a large area, which may not heat up evenly under low loads. A heavy load is the easy case and the one they're designed to detect: the CPU core is fully loaded, it's generating maximum heat, and the entire core area will heat up quickly. A light load is harder to detect. Depending on die design and sensor placement, one corner of a core may heat up in a way the sensor doesn't detect well at low CPU loads. These sensors are also only accurate "enough". This corner of a core may have to get to 110C before the sensor realizes it's overheating and throttles it. It could sit for hours at 105C, very slowly toasting itself. But CPUs are, generally, actively cooled or have large heatsinks, so this is less of an issue in practice... though wrapping a laptop in a blanket overnight might make it an issue. To move on beyond CPUs: There are many thermally sensitive components in a laptop. Some of them have thermal sensors. Others do not. Almost all of them rely on convection to shed heat. Leaving the laptop effectively "on" and in a bag overnight may bring them to a temperature that damages them.
• gertrunde 5y ago
  There's a whole bunch of reasons I keep disabling modern standby on my laptop. (And that's 'keep disabling' because either Dell or Microsoft keep switching it back on after updates - note this is a Windows feature, not a Dell-specific thing). [Edit: In addition, the reg key to disable it keeps changing from release to release...] The two most annoying ones: 1 - while in the middle of a VoIP call via a wireless headset, lock laptop while walking away from desk to make a cup of tea in the next room, 30 seconds later laptop goes into 'standby', cutting off the call... 2 - WiFi never wakes back up properly out of modern standby, either disable/re-enable, or disconnect/reconnect works to bring it back perfectly ok.
• ta988 5y ago
  Never had any issue like that with a zbook on Linux.
• mihaaly 5y ago
  'How to ruin the user experience' training in master level! There is some marginally/sometimes/circumstantially useful fetur.... no, not feature... thing, that requires extensive attention to avoid permanent damage to your precious data and other properties. Gives some wee bit convenience but cause lots of inconvenience and the prospect of serious damage. Way to go Dell! : /
• 41209 5y ago
  I always feel like laptops have actually started to degrade in the last decade. Maybe it's consumerism, but fairly often I get the idea they just assume after two or three years their products will fail. I can personally vouch for Acer though, while I haven't purchased one of their laptops recently, when I was younger I had one I just abused the hell out of and it still worked fine. It's very fun to make your stuff last longer
• hsnewman 5y ago
  I worked as a consultant for a while, and we needed light fast laptops. My boss once told me that he would blanket his laptop in order to have it fail so he could request a new model. Dell voiding warranties for someone who would do that is perfectly understandable.
• sigzero 5y ago
  "...if you leave it turned ON". Just putting it in a bag does not void the warranty.
• alkonaut 5y ago
  XPS (And the precision equivalents) overheat even outside bags, if you just leave them on long enough. I have had 2 in a row now that don't work properly after being powered on for a few months. The battery must be LiPo or something (Which would be a completely terrible idea in a laptop because it changes size with charge). Just build the damn things to work when plugged in for long periods of time. I'm not going to power it down every week or even every month. I just want it to run quiet and cool, and I'd be happy for it to be twice as thick and have half the battery if that what's needed. Or why not just make it work without the battery so I can keep the battery on a shelf until one of the few days per year I need it?
• dirtyoldmick 5y ago
  if you leave it on and put it in a bag it's going to overheat.
• ironSkillet 5y ago
  This is humorous timing for me. I just purchased an XPS 9510 and sleep mode was busted out of the box. After multiple hours of troubleshooting and updating bios and firmware with their "premium" support team, the machine still didn't work. I returned the laptop and vowed to never purchase a dell product ever again. They seem to have serious quality control issues in their product pipelines.
• wazoox 5y ago
  I've had an XPS running Linux for 8 years. Never was an issue. The problem definitely is Windows...
• eitland 5y ago
  The whole idea of sleep is so we can put it in a bag, walk somewhere else, take it out and continue working. If this doesn't work on a mainstream product it is defective in my opinion.
• jefftk 5y ago
  "Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The laptop will overheat as a result of that action."
• annoyingnoob 5y ago
  Dell could solve this. Seems easy enough to notice that the laptop is closed, sleeping, and overheating. At that point the firmware could do something about it.
• praash 5y ago
  It's funny to read this after just arriving home with my XPS 15 9500 suspended in my backpack. I got it last week and installed Manjaro right away, and everything worked very well out of the box. The fans keep going on full throttle even with a relatively idle desktop. The cores were constantly reaching 100°C while initializing a heavy dev environment. The laptop's physical design is attractive, but abysmal. The main ventilation hole is located under the hinges, facing behind the laptop. Opening the lid will completely block this airway with a vertical wall 4 mm away. The venting grill at the bottom is lifted only a millimeter away from the table. Lifting the laptop off the table makes the fans sound way louder while lowering down in pitch - I think this is a clear sign of restricted airflow. You really shouldn't pack this much beefy hardware in a package almost as flat as a damn biscuit.
• Foomf 5y ago
  And this is why I got a passively cooled laptop without a fan. It's very weak, but it's worth it to not have any anxiety about it overheating in my bag. Absolutely fantastic for college.
• xyzzy21 5y ago
  Basically the Dell XPS laptop SO BADLY DESIGNED it can not handle the excess heat of being put into a standard, used-by-everyone laptop bag!! I would assume they just laid out the standard "Example Design" without any thermal design analysis that NORML ENGINEERING companies do with any of the latest deep nanometer parts. The thing is: if you do NOT using good power supply or thermal design, the CPUs, RAM, Flash, etc. will only have an operating lifetime on the short end of the current 5-10 years usable life for these parts. If you overheat them, they will attain <5 year lifespan. If you do good thermal design, you'll get closer to 10 years. If you use a schlock power supply to charge the battery and use the battery power, you will attain <5 year lifespan. If you design an ultra-low-ripple power supply and use quality battery power chips, you will get closer to 10 years. We are now at device physics lifespans that are so close to economic lifespans that now this kind of design MATTERS ENTIRELY. If you cut corners, you will quickly destroy your brand value because you will not be able to exceed economic lifespan expectations with your physical/physics-defined lifespan realities. The standard business-as-usual will fail now because things have changed now.
• kwhitefoot 5y ago
  Yet another reason to dislike Microsoft Windows.
• filmgirlcw 5y ago
  This is one of the main reasons I just returned my XPS 13 9310 and got a Framework instead. The sleep/standby/hibernate stuff is just bad. I don’t know if it is a Dell problem or a Windows problem or what, but it’s terrible. I’m primarily a Mac user but I haven’t had the same issue with other Windows laptops and the Dell has standby issues in Linux too so it’s just bad. And loud. And hot.
  • darzu 5y ago
    This always happened with my Surface Book, a flagship Microsoft made device. I could never trust it in my backpack. WTF msft.
  • ngokevin 5y ago
    Most of my Windows laptops in the past would do this in a bag (e.g., Sony and Razor). I'd pin it on Windows, not saying it happens to all Windows laptops but Windows allows it to happen. It knows to sleep when shut, but somehow spins back up in the bag.
    • pletnes 5y ago
      Same happened to me with HP and thinkpad laptops.
      • l30n4da5 5y ago
        I know this is not sufficient evidence of the contrary, but my HP Envy 15z x360 (the one with the Ryzen 2500u processor) seems to hibernate as expected with the lid shut. Zero battery usage while hibernating on my desk or in my bag for days at a time. Granted, this laptop is more than a couple years old at this point, so it is possible it is completely unaffected.
    • jseliger 5y ago
      I primarily use MacOS and just don't understand how this can still be a seemingly common problem in 2021, when most of the world uses laptops. Shouldn't this be a top priority for Microsoft and for vendors? Apparently it isn't, which may explain why almost every quarter Apple reports year-over-year gains in laptop sales. If I were the boss at Microsoft, this would become a top priority. Immediately.
• undoware 5y ago
  I installed linux to fix this problem (it did, at the cost of the camera, which stopped working.) Under linux, tho, I've watched my battery max-charge decline 32% in about eighteen months. My theory is that the XPS uses some sort Windows-integrated software to determine when the charge in the battery is critically (=battery-damagingly) low. If there's a firmware or hardware failsafe, it's too generous. Linux lacks this integration, so the laptop chews up its battery instead of going into suspend. My old Linux-running ThinkPad did not do this, IIRC. If I fell asleep with it beside me in bed, it would eventually power down at about 3% charge. Not great, not terrible. Yeah, eyeing the Framework here also.
• everdrive 5y ago
  Years ago (~2010) I learned that companies sell laptops which can't cool themselves properly. I had an Acer "gaming laptop," which from the factory had fans which didn't sufficiently cool the CPU. After about 2 years of normal use, it cooked its thermal paste, and would shut off under even moderate use / stress. This is obviously a different situation than what's occurring with Dell laptops, but it's not too far afield. When I bought the Acer, I never even considered reading up on cooling. I figured I'd only have to understand cooling if I built a computer myself: surely one from a manufacturer would already be able to cool itself sufficiently. Well, it turned out I was wrong. Keeping laptops cool is actually a pretty tough engineering problem, and too many companies and consumers aren't will to pay the price (either in higher dollar amount, or constrained capabilities) to ensure that this a standard.
  • Finnucane 5y ago
    Doesn't seem to be much better for desktops: my wife just bought a Dell PC for gaming, and we have to replace the cpu cooler and case fan because what was supplied was clearly inadequate. Just because Dell wanted to shave a couple bucks off the manufacturing cost.
  • only_as_i_fall 5y ago
    Reminds me of the issue I remember with old Dell gaming laptops where the cups just had an insane amount of thermal paste on them so they always ran way hotter than they should. You really can't trust the manufacturer to know what they're doing, especially if the potential problem is unlikely to be covered under warranty.
• algismo 5y ago
  I own XPS 13 9380 with Windows 10. Same mess with the sleep. I have to carry the laptop in the bag when commuting. You never know what it is doing when lid is closed. There is no lights on the laptop to indicate its state so I just usually put it to my ear and listen until the fan goes off after closing the lid. Then it is semi safe to put it into the bag. Feels like stone age. Things are just getting worse with Windows and those standard PCs. I never understood why they moved to that S1 idle when S3 was fulfilling basic needs. This family Intel+Windows starts to irritate me. I am seriously considering either fully moving to Linux or to Apple Silicon and Mac OS.
  • spijdar 5y ago
    FYI, these computers may lack proper firmware support to deep sleep on Linux as well, and will use s2idle sleep. I believe ARM Macs use the same type of sleep, only with more polished firmware and better vertical integration with the OS.
    • terinjokes 5y ago
      Can confirm, 9310 (Late 2020, non-2-in-1), only has s2idle. Still "Ubuntu Certified" which, after this laptop, I've learn doesn't mean much.
  • superjan 5y ago
    I absolutely agree that microsoft could and should make this work better. But the pragmatic workaround is the setting to force hibernation when you close the lid. You can resume from SSD in 10 seconds. No middle of the night wakeups. Much improved battery life.
    • fsckboy 5y ago
      TFA says that hibernation is problematic for putting your computer into your bag. I understand what you mean by hibernation, and while it should not cause a problem... that's what the link says
      • 5y ago
• og42 5y ago
  According to archive.org[0], looks like just now has Dell removed the red highlighted part that mentions the warranty. When I looked at the page earlier today, it was still there. ``` Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. ``` [0] https://web.archive.org/web/20210624044948/https://www.dell.com/community/XPS/FAQ-Modern-Standby/td-p/7514448 https://web.archive.org/web/20210624044948/https://www.dell....
• deleted 5y ago
  [deleted]
• system2 5y ago
  This is why my XPS13 laptop's battery is swollen. It was extremely hot many times I pulled it out of the bag. And because of the battery swell, I cannot use the trackpad clicks anymore. Dell should recall and help customers.
• brassattax 5y ago
  Same with my Dell Precision... I have to do a full shutdown before putting it in my bag.
• deleted 5y ago
  [deleted]
• xbar 5y ago
  Learned the hard way in 2003.
• joebob42 5y ago
  This fried my laptop and I assumed it was the stupid machines fault, I can't believe I'm just now learning windows itself is to blame. How is this bug even possible?
• esalman 5y ago
  I bought an Alienware laptop in 2010. I booted it up in the shop, then packed it up thinking I've shut it down. After I got home I found out that it went to sleep in the middle of setting up process. I used it at varying capacities all the way until last year when I lost it in an apartment fire.
• errantspark 5y ago
  Imagine if we had the technology to, when a laptop was in a hibernated or off state to use some sort of a mechanism to physically disconnect the battery. I know this is absolutely crazy but it seems to me that this would solve these problems in a foolproof way that wouldn't lead to the situation where your mission critical piece of equipment has killed it's battery, or itself entirely because it decided to do something you didn't want. Imagine a physical device capable of making and unmaking an electrical connection based on the angle or position of a physical component that is then unable to be superseded by bad programming. Imagine.
  • deleted 5y ago
    [deleted]
  • darzu 5y ago
    I think this is a good idea. Like a physical disconnect for camera and mics. At some level, I just don’t trust software, especially nothing as complex as an OS, to do the right thing 100% of the time. Although frankly I’ve never had issues like this with a Mac. I’ve never taken a mac out of a bag and had the battery dead or laptop hot.
  • IlliOnato 5y ago
    10-14 years ago my Dell laptops had removable battery. I did not use it to ensure anything (hibernation worked perfectly for me these days), but I would carry with me a spare fully-charged battery. Two batteries usually were enough for a cross-Atlantic trip, which was a frequent feature of my life.
  • basicplus2 5y ago
    Perhaps a device with a movable metal plate that disconnects a wire.. we could call it an 'Off Switch'
• fxtentacle 5y ago
  I stopped using my Microsoft Surface Pro because it had the same issues. It's a clusterfuck of bad design decisions at Microsoft, the most offensive one being that they prioritize the execution of their scheduled spyware upload (telemetry) over honoring the agreement with the user that a sleeping PC will remain asleep unless the user takes action. It'll even install updates at night and then make reboot sounds to wake you up. And the next day, your unsaved open documents are all gone. Plus as described here, many Windows 10 laptops will either burn themselves, or the battery will be empty whenever you need em.
  • xyst 5y ago
    I feel using Windows for anything other than gaming is just going to give you more headaches than just learning to use a unix based OS. Most applications are available on multiple platforms and alternatives exist for those few applications that are not available. In my opinion, the only reason why Windows is so prevalent in the "enterprise" world is because Microsoft provides support contracts to make it easier to adopt. Problems with your windows laptop? Send it off to Microsoft or open a business priority ticket to have them work on it for you. No need to hire an internal IT team.
    • lrem 5y ago
      I'm a hobbyist photographer. Not enough energy for the hobby to learn new software, so I'm stuck with Lightroom. And since I didn't want another Mac, I'm on Windows now for my personal laptop. It's ok. Not as snazzy as MacOS. But security/privacy concerns excluded, feels less headachey than Linux (which I'm also using in parallel, since Slackware 7).
    • Miraste 5y ago
      I'm not unfamiliar with Linux and I've been looking into switching recently after a long string of Windows "features" causing problems, but unfortunately gaming isn't the only area Microsoft has an advantage. Linux still doesn't support HDR, for instance. It also has a lot of problems with desktop compositing, because the switch from X to Wayland is at the point where neither of them are good options. That's not even getting into enterprise software compatibility. For programming, by all means use Linux instead of Windows, it's better. For anything else, it's still not there yet.
• mint2 5y ago
  I’ve found that dell laptops don’t sleep when unplugged from a dock in clamshell mode with an external monitor. It was pleasant to find when I’d left work to the airport after unplugging it and stuffing it my bag, that the closed computer was burning up and at critical battery. Now MS/dell Claims that’s a feature not a bug and that they’ve expanded the situations where that occurs. What are they smoking? Oh yeah burning laptop fumes
• nevi-me 5y ago
  I have an Inspiron that differs from the same issue. Worse is that it has an Nvidia Quadro that overheats the moment I put it on a flat surface. The fan is loud, and it just won't go to sleep, so I end up always shutting down. I rarely use it, and instead brought my own laptop to work. It's a shame because the Dell that I used at a previous employer also suffered from thermal and noise issues.
• guilhas 5y ago
  That almost happened to me on an Asus, Windows waked it. I put it to sleep, put it in my backpack, left work, some hours later it was incredibly hot, lucky I saw it in time. After that I started to use hibernate when leaving work. But at home I would still notice the laptop on by itself in the morning, or the fan starting at 2am, at some point I was just furious, that the PC would not respect my settings. I disabled wake timers, updates, schedule tasks... Now I keep all my Windows inside boxes ...virtual boxes
• mindcrime 5y ago
  Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The laptop will overheat as a result of that action. IOW, all modern Dell laptops are defective by design. Crazy that they can ship something this broken and stay in business...
• ajb 5y ago
  "Modern Standby" Good language example here: "Modern" is nearly always an advocacy word. Literally it just means "up to date", but in fact it is almost always used in the sense of "this should be the successor of what you currently have, you should feel bad about what I designate as outdated". Sometimes this is justifiable, but...
• neycoda 5y ago
  I did this accidentally with an old Latitude in a backpack, and either the laptop woke up or the fan kept blowing while Windows was asleep, and when I opened the bag it was HOT!! Freaked me out, thankfully no damage to anything, but this may have caused the hard drive issues I had if the drive was working while in transit. These reasons are why I use hibernate or shutdown before transit, and I have my lid settings to hibernate upon closed (plugged in or battery), just to be safe.
• jonnycomputer 5y ago
  My home-built PC will never stay asleep, so I have to shut it off. I don't get it.
• cududa 5y ago
  My 2017 MBP that was fully spec’d out is both the most expensive and worst laptop I’ve ever owned. -Rarely ever goes to sleep -It’s the same model Facebook returned a few thousand of because it randomly voltage surges the USB-C ports and fries stuff plugged into it. Apple refuses to acknowledge this, even though a bad voltage surge blew out the left speaker. -Keyboards been replaced four times -NVRAM needs to be reset weekly -Charging it is super fun. If it still has a charge, you get to randomly pick a USB-C port to plug the charger in. If it’s not that one, power cycle the charger for 30 seconds and try a new port -Given it never goes to sleep and has no charging indicator, when it’s dead (most of the time I open it) you get to play the charging port roulette, except you have to keep it plugged in a few minutes to see if it gets a charge, before power cycling the charging brick. -A small half circle of glass popped out of the bottom of the display, where it meets the hinge when it was running an intense CPU load
  • rootusrootus 5y ago
    I'm missing the relevance here? Are you just trying to point out that MacBooks are also imperfect? I had a 2017 as well. And before that a 2013. And since then a 2019 16-inch and a 2020 M1. Yes, the 2017 sucked balls in ways that I can't even begin to count. The 2013 was f*cking flawless. I've similarly had almost zero problems with the 2019 16-inch MBP or my 2020 M1. There's just something especially crappy about the 2017s, and I doubt you'd find many people who'd seriously disagree about that.
    • tluyben2 5y ago
      Yep the 2017 was bad. The 2013s were very good, but the 2019 16-inch... I had 3 replacements and it still sucked; it got so hot I could bake pizzas on it and no matter how Apple tried to blame me (my usage patterns), when I got to the store they couldn't make it stop and replaced it. My friends (not of great statistical value, I know) had exactly the same issues. In the end I got the m1 (not pro) and it is actually cold all the time which is unpleasant on the wrists in winter. I don't use my laptop for very intensive things; even my programming stuff doesn't take a lot of power so I have no clue why the 19 kept blowing up, but I read online it's a pretty common issue.
• myfavoritedog 5y ago
  For the last 20 years for work, I've had a series of Dell laptops. They've always had a problem with overheating in my bag. Dell has no clue how to fix their sleep problems. Meanwhile for personal use, I've always used a Mac. I don't recall ever having a Mac fail to go to sleep when I closed the lid during normal activity. That said, I have had a problem here or there with its waking back up. But that's a problem I've maybe only seen once every few years or so.
• tbenst 5y ago
  Similar issues for me on Precision 5520 (stock Ubuntu). Laptop nearly fried itself in my backpack from overheating—-can’t reason causally for sure but seems like it destroyed a chip involved with power regulation and damaged some liquid crystals in the display.
• robotburrito 5y ago
  This was the primary reason I switched to Apple about 10 years ago. I just wanted a laptop I could reliably shut and open and have it act like I expect it to.
• mensetmanusman 5y ago
  This is why the M1 iPad would be amazing as an open hardware platform… my 10 year old iPad loses a couple percent a day while asleep.
  • hcurtiss 5y ago
    It seems likely to me that’s true because it is not an open platform.
• simonswords82 5y ago
  I don't miss having to worry about this type of nonsense. Is it a Dell problem? Is it Microsoft problem? Don't care - I just need my laptop to work. I've had every Microsoft laptop I can think of. Dell, Lenovo, Acer etc... In 2014 I switched to Apple Macbook Air and have remained Apple ever since despite the fact that I run a .NET tech stack product company. Yes the Macbook pro keyboard debacle was a shit show but otherwise my Macs "just work".
• rognjen 5y ago
  I had this issue when using Windows but not on Linux. Sleep worked fine on Linux.
  • chippiewill 5y ago
    Not on brand new Intel laptops. They've now removed s3 sleep hardware support.
• ChymeraXYZ 5y ago
  Odd, how installing linux solves the issue... (speaking from personal experience with 3 different XPSs)
• sillysaurusx 5y ago
  So has anyone's bag actually caught fire due to this? If so, can we put it in a Dell commercial? Just grab any old Dell advertisement stock footage and dub it with fire alarm noises and a spouse yelling in the distance "honey, your room caught fire again!"
  • 0des 5y ago
    I had a backpack melt because of this. There is a hole through and through, about the size of a half dollar.
    • sillysaurusx 5y ago
      Can I bribe you for a photo of it? That’s amazing.
      • 0des 5y ago
        Sure, Ill charge my camera now and post after lunch. Looking at that backpack now, I'm noticing the hole is far larger than a half dollar. It's about 6 inches.
• Johnny555 5y ago
  In all extended travel and especially airplane travel, safety should be your primary concern. Under no circumstances should you leave a laptop powered on and in any sleep/hibernate/standby mode when placed in a bag, backpack, or in an overhead bin. The laptop will overheat as a result of that action. With regards to transporting your laptop, safety should be your primary concern. You should always turn the laptop OFF: Select the Start button ,Click Power, Click Shut down Wow, I'd be asking for a refund, since that would make my laptop much less usable -- when I leave work, I fold up my laptop, put it in my bag, then hop on the bus home, then when I get home, I opened it up and pick up where I left off, then repeat in the morning.
• caramelazimuth 5y ago
  The power management of dell XPS 17 is absolutely awful. Sometimes it hibernates. Sometimes it doesn`t. I have tried absolutely everything.
• cmurf 5y ago
  It's remarkable to me how generally pleasant the phone/tablet power management experience is, in comparison to laptops. It's such complete shit on laptops. My laptop has better battery life in S0 low power idle than either S3 or (Linux) S2idle. I blame ACPI as a standard, and all of its bearers.
• vitejose 5y ago
  Macs are the only computers I’ve used that have had close to zero issues with sleep. But I don’t even bother sleeping on the machines running Linux distros: with SSDs, powering on and off is so fast that I just shut the computer down whenever I’m done with it. I should time it to know for sure, but a cold boot to fully operational Firefox window feels like maybe 15 seconds. Powering off is not even five seconds. Not as fast as waking from sleep on my MBP but zippy enough for me.
• rkagerer 5y ago
  I started disabling Sleep/Hibernate on all my machines a decade ago. Everything just worked better without it. Sad to see they still haven't sorted it out.
• phendrenad2 5y ago
  This has been a problem with Dell laptops since as long as I've been using them (2002).
• dingosity 5y ago
  certainly this isn't news.
• markstos 5y ago
  Pre-Covid, I did daily run commuting with a couple different models of XPS 13 with Ubuntu installed and suspended and didn't have a problem. I always used S3 suspend and never hiberation because I quit trusting and trying hiberation on Linux long ago.
• tablespoon 5y ago
  > All newer Dell laptops now use the Microsoft Modern Standby. So let me guess: "modern" here is indicates a shitty new thing that doesn't work as well as the old thing. ...after further reading, yep: https://docs.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby https://docs.microsoft.com/en-us/windows-hardware/design/dev... > On occasion, the system stays in the active mode (with the screen off) for a longer interval of time. These longer active intervals occur for a variety of reasons, for example, processing incoming email or downloading critical Windows updates. Windows components that are allowed to leave the SoC in the active power state are called activators because they are registered with the power manager as capable of blocking the transition back to the idle power mode. The durations of these activities vary widely but are controlled to extend battery life. The durations of the activities can be viewed with the built-in SleepStudy software tool or through Event Tracing for Windows (ETW)-based instrumentation.
  • chippiewill 5y ago
    It's not just Microsoft's fault. Intel have completely removed S3 sleep from the latest Tigerlake chips so even if you run Linux you end up with the same problem.
    • vbernat 5y ago
      Lenovo is able to add it back as an option in the BIOS. This is the case for P14s Gen 2 and X1 Carbon Gen 9.
    • fulafel 5y ago
      S3 is an ACPI concept, not a hardware one.
      • zamadatix 5y ago
        https://www.reddit.com/r/System76/comments/k7xrtz/comment/gev9mkp/?context=3 https://www.reddit.com/r/System76/comments/k7xrtz/comment/ge...
• kwertyoowiyop 5y ago
  Had this same problem with another laptop brand too. It was scary.
• aidenn0 5y ago
  I have a very recent Dell laptop that has terrible standby performance on Linux (as in the battery fully drains in 8-12 hours on standby). Could this be related or is it a Windows only issue?
• SmellTheGlove 5y ago
  This is not good. In the before-times, closing the lid, throwing my laptop in my bag, and commuting happened twice daily. I suppose that I'm extra glad I chose a Mac with my current employer - even if I don't commute daily anymore.
• diebeforei485 5y ago
  MacBooks have similar functionality ("Power Nap"), which allows for some telemetry (updating your iCloud calendar/drive/mail, MDM telemetry for corporate-owned devices, etc) while asleep. It hasn't been an issue though.
• rooprob 5y ago
  2020 XPS 9310 user here. Running Linux on the Windows edition of this laptop, with the killer wifi ath11k QCA6390. Bios 3.0.4. Wifi: I’m now on Linux 5.14.3 and have been chasing latest kernels all year for stable QCA6390 support - this is now all good for this edition of the laptop. Sleep: Running hot in sleep, would always be flat in the morning etc. As others have pointed out, there are infrequent issues where rewakening doesn’t completely - blank screen, necessitating hard power off. However sleep/resume are much better - to the point of acceptable - after switching to AHCI disk setup in the bios. https://bugzilla.kernel.org/show_bug.cgi?id=211879#c24 https://bugzilla.kernel.org/show_bug.cgi?id=211879#c24 Switching bios disk from RAID to AHCI allows the machine to reach C10. The creates the issue Windows 10 (Pro) no longer sees the boot drive, so you have to set it back to RAID mode if needed.
• KarlTheCool 5y ago
  Microsoft has a serious issue with thinking it's ok to wake up from sleep mode. I added a script to the task scheduler to resleep if woken up by anything other than the power button[1]. In retrospect, the wake ups were either to perform updates or some kind of bug related to transitioning to hibernation which ends up with the pc idling on[2]. Both of which would result in the classic hot bag / dead battery situation. [1] https://github.com/KarlTheCool/NeverWake https://github.com/KarlTheCool/NeverWake [2] https://old.reddit.com/r/gpdwin/comments/iqmdeo/windows_kept_waking_up_my_max_in_my_bag_so_heres/g50mnfg/ https://old.reddit.com/r/gpdwin/comments/iqmdeo/windows_kept...
• blunte 5y ago
  This happened to me several times with my 2017 XPS, and as well to my business partner with the same laptop. It would get so hot that you could barely touch it to pull it out. I'm amazed there were no fires from this.
• seqizz 5y ago
  I have a 9310, it took some time to realize the laptop was not sleeping because it has no indicators. After some digging I realized the culprit was sensors which woke the system immediately after any slight movement. I'm now removing intel_hid module automatically before sleeping, no more issues since. But I must admit, this fault is moronic.
• csours 5y ago
  I wish it could be REALLY clear when a laptop is off. What happens when I shut the lid? I don't know, I can't see the power button anymore.
• Damogran6 5y ago
  And here I just thought it was a crappy BIOS...many is the time I've undocked, thrown it in the messenger bag, then pulled it out at another location only to have it roasting with the fan on full. So, sleep isn't sleep apparently
• nfriedly 5y ago
  This is more of a Windows problem than a Dell problem. Windows seems to be terrible at going to sleep and staying asleep. My current and previous Windows laptops (neither were from Dell) are/were set to sleep for 15 minutes and then hibernate when I have the lid closed, because otherwise they would randomly wake up, deplete the battery, generate lots of heat, and sometimes wake me up in the middle of the night. I've also had desktop PCs with Windows that just refused to go to / stay asleep for various reasons including windows updates (that still hadn't completed a week later) and a documentation website that had a small silent video on loop (like an animated gif.) My 2019 MacBook is better about this; once it goes to sleep, it seems to stay asleep. But it's still not perfect - I hit an issue where the iOS simulator and/or the Android emulator caused it to stay awake with the lid shut and drain my battery. So now I do kill those before closing the lid. But it does feel safe to put in a bag once it's actually asleep.
  • hadlock 5y ago
    Dell used to have the option to disable "modern sleep" which is the root cause of all these problems. Dell in a later firmware update disabled the ability for end users to "fix" the problem on their end. This was about three years ago for the 9570 XPS model, they have not reverted this user-hostile action to my knowledge. I still have my 9570 for gaming, just because I don't have the time to focus on replacing my windows laptop, but that's certainly the Last dell I plan on buying, I deal with laptop users regularly and this is one of the most common dell-specific complaints I hear/see.
• Tade0 5y ago
  Both my work and private laptop can (but not always do) behave like that. Additionally, depending on the version of vendor bloatware, they may not wake up without a hard reset and just keep doing... something in the background. I think it has something to do with the lockscreen. Windows is Windows is Windows I guess. My private laptop boots in under 30s, so I stopped paying any mind to this.
• 1432132143 5y ago
  not only XPS also damn Thinkpad t440 t460 one time back from work on in my closet 90* WTF one time on 12 hours flight my laptop was all time on in bag. Disable wekup by keyboard usb not solve issue its a random one time per year but its bad
• tekism 5y ago
  I have a dell 9700 and I had this happen just yesterday on a god damn flight. I am still pissed. I never put my laptop to sleep/hibernate. I always shutdown. I have no idea but it somehow turned on in my bag, I felt it on my leg on the flight. I opened the bag and it was freaking hot. I have no idea how this happened. I noticed sometimes when I docked I click shutdown, it doesn't shutdown. The other thing is there is no freaking light on the laptop other than the keyboard lighting to indicate it's off. I have to flip the laptop and listen to see if it's on, I look like a crazy person in public. I love the laptop but this is downright ridiculous. As I am typing on it, I smell an electronic burn but the laptop seems fine.
• at_a_remove 5y ago
  Is the S4 still supported in Windows 10? And how do you go about finding out if S3 or S4 are supported in a laptop you may want to buy?
• deleted 5y ago
  [deleted]
• smsm42 5y ago
  I thought hibernate was supposed to be the mode when memory is dumped to the persistent storage and the device is turned off? That definition changed?
• rednafi 5y ago
  I don't use Windows but this still happened to me with my XPS 15 2020. I put it in sleep and shoved it in a bag while going on a hike. Fortunately it was only an hour hike and I could literally feel the heat emanating from the machine through the fabric of the bag. Don't do it.
• messo 5y ago
  Sounds more like "Do not leave a laptop running Windows in a bag"?
• ozguroz 5y ago
  I have been considering getting dell xps 13 until I read this and it is so frustrating , what other good options ?
• rvz 5y ago
  Surely this sort of stuff won’t happen on an Apple Silicon machine. It really does look like the competition has a lot of catching up to do. But probably after the M1X / M2 Macbook announcements, the competitors will be set back another 2 years behind Apple again.
• krick 5y ago
  So, it isn't a problem if you just use Linux on your Dell XPS, right?
• Havoc 5y ago
  You’d think companies could at least keep things the same instead of making it actively worse. Laptops sleeping is largely a solved problem
• avereveard 5y ago
  All I hear is "don't buy XPS laptop we lost the know-how to build them properly"
• swiley 5y ago
  What the hell is going on with US software companies? Torching people's machines just to collect a little more data makes no sense!
• perryizgr8 5y ago
  I can't believe Dell and/or Microsoft have fucked up laptop design so badly that you can't keep a sleeping laptop in your bag. It has to be intentional. They are trying to lose users. Anybody with a functioning brain will realize that this is a massive regression and cannot be allowed to be released in the wild. Imagine paying $2500 for a Dell XPS and not being able to keep it on sleep!
• shartacct 5y ago
  Does anyone even use hibernate in 2021...? Every windows/linux machine I've tried using it on just results in a terrible experience. Generally my system just hangs or takes 10+ minutes to save to disk or restore (despite having a modern workstation with 32GB+ of RAM and a nearly empty high end NVMe SSD). It's been the first thing I've disabled for years, power management is decent enough that a desktop system will draw a marginal amount of power at idle even if you don't use suspend or hibernate. Of course, on my macbook it 'just works' and I've left everything default in terms of power management, I assume it does something similar to hibernate/S3 sleep but it always comes back instantly and without draining the battery while closed. I carry it in a backpack commonly and have never had issues with it being hot when I take it out.
  • Dayshine 5y ago
    On desktops I've never had a problem with hibernate either with windows or Linux. On HDD it takes time, but no longer than booting from cold. On SSD it's less than ten seconds to hibernate or boot. I've had to tweak wake on lan and disable mouse waking pc etc but that's not different for sleep Laptops however are a nightmare and just don't or won't hibernate properly
• bdastous 5y ago
  Do not taunt the happy fun laptop.
• code_duck 5y ago
  I have had some sort of problem with battery discharging on my MBP after shutting down fully from Windows. I can't use sleep/hibernate on Windows at all because it crashes upon restarting, with a kernel panic that is reported to Apple next time I start MacOS. That seems to have to do with initiating the Touch Bar. Things are fine when sleeping or shutting down from MacOS, but three times now I have shutdown from Windows and disconnected from power, then the battery is almost fully discharged (1-2%) when I turn on the computer less than 24 hours later. I don't understand what might be happening while it is fully shutdown.
• anthonyaykut 5y ago
  I’m not a Windows user anymore but could this potentially help? I came across it on my Twitter feed: https://twitter.com/dragosr/status/1441894003822120960?s=21 https://twitter.com/dragosr/status/1441894003822120960?s=21
• aetherspawn 5y ago
  I learnt quickly that my circa 2016 MacBook Pro 15” would do this too. Sometimes when I got it out of my satchel, most of the battery had been drained and it was far too hot to use.
• noptd 5y ago
  https://archive.is/lMvTa https://archive.is/lMvTa
• FredPret 5y ago
  My Microsoft desktop restarts itself overnight to install updates no matter what registry settings I change. I’ve lost a lot of work this way. Later this year, I will buy the 2021 Macbook, and put Linux on the desktop. I can’t wait!
• trog 5y ago
  I have a Dell 9570,three years old, and the problem is infuriating. I forgot about this and got home just last week to find my laptop was about a million degrees. This is my third XPS laptop - my first two were two of the best computers I've ever owned. This one has put me off Dell completely.