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Ask HN: How did my LastPass master password get leaked?
Hi,
I've just had a bizarre thing happen and wanted to see if the HN community could come up with some theories as to what happened.
LastPass blocked a login attempt from Brazil (it wasn't me). According to an email I received from LastPass, this login was using the LastPass account's master password. The email doesn't look like it's a phishing attempt.
What troubles me is that the master password was stored in a local encrypted KeePassX file.
I can imagine that someone has my KeePassX file and the (completely different) password to this file. If that's the case, I'm in a world of hurt.
But are there any other possibilities? Is the email from LastPass accurate i.e. was the login attempt actually using my master password? Is there some LastPass extension installed on some computer still having a valid auth token allowing them to login as me to LastPass..?
I'm really confused, and scared.
Thanks for your help.
P.S. The LastPass account had 2FA set up, but I was able to simply remove it (since I didn't have access to the token anymore). That's scary too -- what's the point of a 2FA you can remove...??
---
Update:
- the email was truly not phishing -- the same information regarding the login attempt appears in my LastPass dashboard. I also talked to LastPass support over the phone, and they confirmed seeing the same information.
- There are 2 separate users in the thread below confirming that the same exact same thing happened to them, from the exact same IP range as me.
Either the 3 of us had the same malware/Chrome extension or somehow had our master passwords compromised...? Or...? Is this a LastPass issue?
- _8j50 5y agoGuess? Either you fell for a phish or my intuition tells me you may have run an infostealer malware (exfils data and leaves little trail). No matter what type of 2fa you have, it is useless if the auth token can be accessed post authentication (cookie theft basically).
- 1cvmask 5y agoMaster passwords are static passwords by definition. It could have been an old fashioned keylogger for example. It could also be a phishing email attempt. Disclaimer: I worked on the 2FA part of the saas pass password manager which never has a master password and always uses passwordless MFA like scanning an encrypted barcode for unlocking the browser extension.
- gbolcer 5y agoDo you have your master password stored in a file or email someplace?
- gregsadetsky 5y agoI only stored that LastPass master password in a KeePass file that I keep local and (obviously) encrypted. I hadn't logged into to that LastPass account since 2017. Hence, I presumed that my KeePass file might have been compromised, but it seems unlikely now, considering many other people (6? 7?) are coming to this thread with a similar story of their master passwords being known to the "Brazil" attackers as well. i.e. our master passwords have been leaked. By when? And by whom?
- lukasm 5y agoMeta: Do not use LastPass for the whole password. My method http://lukasz-madon.github.io/Password-management/ http://lukasz-madon.github.io/Password-management/
- jbotz 5y ago+1 for healthy paranoia.
- natch 5y agoCould be that someone at Lastpass simply does not know how to write properly. Maybe the attacker attempted to use the master password login festure without having the actual correct master password itself, and the email is poorly written.
- gregsadetsky 5y agoUnfortunately, I just tried and that email is sent when the correct master password is sent. When someone uses the wrong password, it doesn't send any email. (That event is logged though, and I see those failed attempts in the dashboard -- those, I'm less worried about, obviously)
- dkonieczek 5y agoI've been getting lastpass 2fa codes via text sent to me before and after changing master passwords lately. However I don't get the authenticator notification like I would from a login attempt so I'm thinking they're attempting password resets?
- dathinab 5y agoMaybe, but man I'm soo feed up with services requiring SMS at least for setup often as a non-disabelable fallback. It's not secure! (And worse sometimes allowing password resets using the 2nd factor.) I understand that there is a usability issue for a non-resetable 2nd factor (due to people losing reset 2nd factor), but pls. give me and "advanced I know what I'm doing" option or similar.
- hakube 5y agoIt happened to me to but I'm no longer using LastPass for years now. I got an email saying that somebody tried to access my account from the US (the attacker is using a VPN) and changed password and recovery email on my Outlook account
- gregsadetsky 5y agoDid it just happen to you today? Did the email say that "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" And was that master password generally secure / wasn't used anywhere else? Thanks!
- shudza 5y agoI see a lot of people suggesting other password managers, so I was wandering am I the only one who uses google's? I've used lastpass briefly but it was pretty buggy and didn't feel like it was worth the price. Google (Chrome) password manager is free, and recently got a native autofill for android, which works flawlessly, compared to others.
- rocqua 5y agoChrome password manager probably works great for chrome logins. But it requires everything google. Storing other secrets in there. A bit locker key, game passwords, Firefox, or really anything outside of the google world. Is not going to be that easy in Chrome. The Chrome option is great at what it does, slightly limited, and not that customizable. Personally I also dislike password manager where the company making the manager also provides the cloud storage used to sync (encrypted) passwords between devices.
- benlivengood 5y agoChrome and Firefox both have decent password managers, so I use them. People are only satisfied with the overall situation because there hasn't been a generic zero-day affecting major email providers or senders allowing mass exploitation of password reset flows. Federated logins are probably the way to go, though. Folks who "don't trust cloud providers" to store their passwords are already trusting the same companies for their entire OS, possibly the hardware, and significant application stacks, or else they already have plenty of Free Software tools available to manage passwords.
- zhuanyi 5y agoA bit off-topic but to all the security experts in this thread, what's the best way to encrypt a USB that is being carried around? Other than security I am also hoping for a bit of portability where I could plug into, say, public computers and able to see the contents relatively quickly. Is BitLocker considered as "secure"?
- minaguib 5y agoI'd get in touch with LastPass support asap to see if they have a digital trail to help you figure out what happened. I'd also guess the most plausible situation would be malware on your computer that managed to sniff your credentials in-transit/clipboard/memory/browser/keyboard and exfiltrate it to some shady folks.
- gregsadetsky 5y agoThanks Sending emails to support@lastpass.com doesn't work ("This inbox is not monitored") and I have to upgrade my account to contact their support, which I'll do right away. EDIT: after checking, the login attempt does appear in my Account History (my original email said it didn't -- I wasn't looking in the right place)
- akdor1154 5y agoI'm pretty sure you can get a full login attempt history from them in the ui - can't verify though, don't use LP anymore. Try a bogus attempt yourself with wrong PW, or from a cloud host/vpn/etc to verify the audit log you can access. Assuming it does list your attempts, then yeah, it would have to be phishing/lp bug.
- gregsadetsky 5y agoYeah, thanks, I was finally able to find my Account History, and the foiled login from Brazil does appear there. So it seems like the email wasn't phishing.
- duerra 5y agoHeh, I reached out to that same email literally earlier today to complain about their abysmal Android support, and I'm already a paying customer. I'm not happy with their non-response automated email and will be looking for a good alternative.
- ChrisMarshallNY 5y agoI suspect that it was a random phishing attempt. > Login attempt blocked > Hello, Someone just used your master password to try to log in to your account from a device or location we didn't recognize. LastPass blocked this attempt, but you should take a closer look. Looks fairly classic. Might want to look at the email headers, to see if it really came from LastPass. I get about ten of these a day. Some are scarily well-done. Most are for banks that I don't use, but I also get a lot of attempts to grab my AppleID. My Apple (mac.com) address is an OG address, and has been making the spammer circuit for over a decade. I suspect that I actually get hundreds of spams a day, but Apple is good at nuking most of them, before they reach my inbox.
- Raed667 5y agoMy bet would be on malware or compromised browser extension. You probably typed (or copy/pasted) the password ans something kept a copy along the way.
- gregsadetsky 5y agoCompromised browser extension could make sense, aye. Do Chrome extensions have access to the file system too? Is there a chance my local KeePassX file has been siphoned off? Thanks
- Raed667 5y agoI don't think that's possible, more likely an extension that has access to the login form of lastpass
- gregsadetsky 5y agoGot it, thanks. And yes, you're right, after checking, Chrome extensions don't have access to local files by default. I checked all of the extensions I have (after disabling them all) and none had "file access" enabled.
- tyingq 5y agoClipboard access might be possibility.
- halpert 5y agoChrome extensions can run native binaries, so yes.
- aNopBxEjtX 5y agothey can't
- 5y ago
- RKearney 5y agoSince your master password is stored in another password manager, would it be accurate to say you copy/paste it into LastPass? If so, something running on your machine could be scraping your clipboard. This of course assumes that it wasn’t really you from an IP that was just misidentified as being from Brazil. For what it’s worth, I stopped using LastPass after they sold out to LogMeIn and would recommend others stop using it as well.
- gregsadetsky 5y agoYes, I do copy/paste from my local password manager. A clipboard scraper is a possibility, yes. I hadn't logged into that LastPass account for years, so it's definitely not me who attempted to login earlier. Re: LastPass, is there another cloud-based tool that's generally considered as more trustworthy? Bitwarden? Thanks
- coderintherye 5y agoBitwarden is great, highly recommend, it's open-source which adds to its trustworthiness and has a good track record of respecting users.
- nyolfen 5y ago+1, you can host your own server as well https://github.com/dani-garcia/vaultwarden https://github.com/dani-garcia/vaultwarden
- hda111 5y agoUnofficial server so you probably should avoid the web application (or build it yourself from official sources). In theory it could contain malicious code that leaks your password.
- sofixa 5y agoThere's an official self-host open source version as well ( the one you linked is unofficial), but it's rather heavy ( multiple .NET services, MS SQL) and not adapted for small scales.
- ComputerGuru 5y agoBecause LastPass is beyond stupid and uses your master password to log in to their bbulletin or whatever php forum. That’s what got me to write and publish this: https://neosmart.net/blog/2017/a-free-lastpass-to-1password-conversion-utility/ https://neosmart.net/blog/2017/a-free-lastpass-to-1password-... EDIT: "or whatever" means I couldn't remember the name of the php forum notorious for its insecurity, I thought it was something like 'bbulletin'. It was phpBB.
- gregsadetsky 5y agoSorry, what do you mean by "to log in to their bbuletin or whatever php forum"? According to LastPass, they don't have access to the master password // presumably it's not stored on their side. Is that accurate..? Thanks
- 40four 5y agoI don’t use Lastpass, but if what you are saying is correct, they could not have sent the OP an e-mail (assuming it’s legit) informing them of the attempt to sign in using the master pass from Brazil, right?
- lillecarl 5y agoCryptography means lastpass doesn't need the master password to verify the password.
- Retric 5y agoIf you have the hash and algorithm used to generate it of a human generated password you can in the vast majority of cases get the password. It’s a combination of people being very bad at generating, remembering, and entering passwords plus generally being unwilling to wait minutes or even seconds to generate the hash on their local computer.
- md_ 5y ago
- yosito 5y agoWithout knowing anything about LastPass, a few ideas come to mind. First, is your master password only something that exists in your head? Or is it written down anywhere else either digitally or physically. If so, someone may have gained access to that. Did you use the same password anywhere else, ever? If so, it could have been in a database of possible passwords that someone used to try to brute force a copy of your KeePassX file, and succeeded. Also possible liabilities for brute force attacks are using a password that contains some kind of facts or information related to you, such as a birthday, loved one's name, address, etc, etc. The other possibility that comes to mind is a man in the middle attack of your password was ever sent over the wire with zero or weak encryption, when someone was snooping, like on coffee shop wifi or even a nosy neighbor on your home wifi.
- gregsadetsky 5y agoThanks -- this specific master password was only stored in another, offline, password manager. The specific password was computer generated, and I have not used it anywhere else i.e. it was only created for this LastPass account. That's why this (probably) either means that my local password manager has been compromised (catastropic if true) or that the info I received from LastPass is not completely accurate..?
- baobabKoodaa 5y agoI'm guessing that the email actually was a phishing attempt, and no-one actually has your LastPass master password.
- gregsadetsky 5y agoUnfortunately, once logged into LastPass, I see the exact same information in my "Account History". I also talked to support on the phone and they confirmed it. So unfortunately, not a phishing attempt!
- Havoc 5y agoOther poster above says support confirmed the master pass was used
- PanopticonMan 5y agoJust checking the absolutely obvious, because I had a similar thing ... and then it turned out I had my VPN on. Thought I'd double check, in case someone was a silly as I am.
- gregsadetsky 5y agoThanks -- the original login attempt wasn't mine, so yeah. Not in this case.
- jacquesm 5y agoThat's too bad because that would have been a nice way to end this. Much good luck figuring this out, until further notice I would assume that anything that was in there is compromised so you better change your passwords.
- jacquesm 5y agoYes. Tor or a VPN was my first thought as well.
- cranberryturkey 5y agowas it a login attempt or an actual login?
- gregsadetsky 5y agoIt was a login that (presumably, from what LastPass is saying) was "successful" in the sense that the attacker had the master password. The login was blocked because they automatically block any new IPs from logging in until you approve a link that you get via email.
- robbedpeter 5y agoA login attempt without the 2fa token, failed with valid master password, so far a handful of others have reported it in this thread.
- gregsadetsky 5y agoIt's a side note, but I had 2fa enabled on my LastPass account but didn't have access to my token (it's an old phone that I don't have anymore). I was able to remove the 2fa by clicking a link that LastPass sent to my email (confirming that I wanted to remove the 2fa). So if anyone has your LastPass master password and has access to your email, it's game over and having the 2fa enabled on the LastPass account won't do anything.
- robbedpeter 5y agoLol, that's horrible. Between things like that and simjacking, phones seem to be a terrible thing to involve in security. And people, I guess.
- gregsadetsky 5y agoYeah, and I used an app instead of sms on my phone for the 2fa token. Didn't make a lick of a difference...
- techknight 5y agoThis also happened to me back on Nov 10, 2021. I had an old LastPass account, wasn't using it, when all of a sudden i get an email: -- Login attempt blocked Hello, Someone just used your master password to try to log in to your account from a device or location we didn't recognize. LastPass blocked this attempt, but you should take a closer look. --- Like you, it told me that the attempt came from Brazil, using an IP address starting with 160. I have no idea how they would've gotten that password. Made me wonder if LastPass had some issue, but nothing was in haveibeenpwned
- gregsadetsky 5y agoWhat, really?? This is too crazy of a coincidence to be a coincidence. This is exactly what's happening to me, and same IP prefix. What does it mean? --- How old of account was this? Can you contact me by email (email in my profile)? --- Two theories: - there is a problem with LastPass - you and I both had the same Chrome extension installed that was actually compromised, and that extension was listening to/sending passwords typed into lastpass.com I last used this account/master password back in 2017. Is that similar-ish to when you used your account?
- dogman123 5y agoposting another comment here too for visibility, but this _just_ happened to me as well.... Time Monday, December 27, 2021 at 1:41 PM EST Location São Paulo, SP 01323, BRAZIL IP address 160.116.88.235
- sillysaurusx 5y agoHmm. So I don't know if this means anything, but I was googling for the IP address and wound up at https://ipinfo.io/160.116.88.235 https://ipinfo.io/160.116.88.235 which says hostname: visit.keznews.com. When you go to that hostname, it's one of the best phishing sites I've ever seen. They dynamically inserted my ISP's logo (Spectrum) and tried to do a phishing attempt: https://i.imgur.com/C9HQw1c.png https://i.imgur.com/C9HQw1c.png The full non-clickable URL: https://us.poonstate.click/us/i/spectrum/?track=u.pslnk.link&key=eyJ0aW1lc3RhbXAiOiIxNjQwNjM4NTIyIiwiaGFzaCI6IjNiZjRkYTg5MTA5MzMzNmU5NjRmMjZiNDY1NWUyN2UwMjk3NzI0OTYifQ%3D%3D&tsid=7ae4766b-0de5-4865-9f1b-025a45c71c3f&bemobdata=c%3D314f53db-f844-46ea-99f8-f277456639d3..l%3Df57d9a37-1c67-4958-ac52-6f4854ce6840..a%3D2..b%3D1..z%3D0.0016..e%3Dzr4b7f4393675711ecb78f122b3efc6f65f31163358f914cea90c49d2c8cc35b7b0612682b8c773fbcf1..c1%3Dwhiskey-oar-eAcMKVvZ..c2%3Dgriseous-trout..c4%3DDOMAIN..c6%3DNON-ADULT..c8%3D1655308..c9%3Dfbb8c5b0-5140-11ec-a217-0aea8b85a94f..c10%3D0# I went through and answered the "questions", and it tried to take me to the actual phishing site: https://i.imgur.com/wYt5WB3.png https://i.imgur.com/wYt5WB3.png https://i.imgur.com/Picaw4a.png https://i.imgur.com/Picaw4a.png Screenshots of the actual phishing site https://i.imgur.com/Bh5c2lZ.png https://i.imgur.com/Bh5c2lZ.png https://i.imgur.com/q7xnSki.png https://i.imgur.com/q7xnSki.png https://i.imgur.com/GX4hWnQ.png https://i.imgur.com/GX4hWnQ.png And its url (non-clickable): https://welcome.myonlineeconomy.com/us/238700/25/?pubid=aff-us&pob=3&click_id=61ca28bcf92ca000011aa4c0&subid=RT-60338e1b79fcbe00012195a3-168&utm_medium=mail&utm_term=ipadpro&terms=y&email=&fname=&lname=&fp=&address=&city=&zip=&state=&lpkeyua=a17666fa4eadface9331c0311b1e8875.1640638952 Now, the interesting part is that this phishing attempt only happened once. When I tried to visit again just now, it just says "something went wrong" (on the first site) and "Access denied" (on the second site). I saved the sites to disk as I went, but I doubt these dumps will tell you much. Just in case though: 1. https://gist.github.com/shawwn/4deace812e7c752949a0df096ef66f3a https://gist.github.com/shawwn/4deace812e7c752949a0df096ef66... 2. https://gist.github.com/shawwn/721f235e760dd2257cd760edb1188ebb https://gist.github.com/shawwn/721f235e760dd2257cd760edb1188... Long story short: It sounds like all of you got phished. I suspect you installed a malicious app that somehow targeted your web browser's LastPass extension, modifying it to send your master password to these fine people. ¯\_(ツ)_/¯
- riffic 5y agoLastpass has been a pile of hot garbage for a while, so this is somehow not surprising.
- dogman123 5y agoHey, this _just_ happened to me too....my password would be near impossible to guess and is not used elsewhere... Just deleted my last pass account! here's the info that came with the email Time Monday, December 27, 2021 at 1:41 PM EST Location São Paulo, SP 01323, BRAZIL IP address 160.116.88.235
- gregsadetsky 5y agoWHAT!! Same IP range for me. How is this possible????
- deleted 5y ago[deleted]
- dogman123 5y agonot sure, but this seems pretty bad! fwiw, i haven't used lastpass in at least a year. i've been using 1password.
- gregsadetsky 5y agoHow old approximately was your account? I used my master password the last time in 2017... were our master passwords compromised back then... and someone held on to them for that long? That seems improbable?
- cosmojg 5y agoWhat browser extensions do you have installed?
- gregsadetsky 5y agoI don't remember which extensions I had in 2017, unfortunately...
- dogman123 5y agojust checked my email. last pass account was created in 2015, not sure if the current leaked password has been in use that whole time, but it has definitely been quite a few years. moved over to 1passward in march of this year and likely have not used last pass at all since.
- anotheryou 5y agoDoes lastpass have a login history? first thing would be to check if the mail is genuine
- gregsadetsky 5y agoCompletely agree. I did check and my Account History is showing the same info. I also talked to their support and they confirmed this info.
- jacquesm 5y agoThat's really bad news.
- gxqoz 5y agoWhere is LastPass's account history?
- gregsadetsky 5y ago- Lower left corner: Advanced Options - In the sidebar that shows up, "View account history" -- it's in the middle of the page vertically Make sure to use both "Logins" and "Events" when doing searches. The "Login Verification Email Sent" (i.e. someone attempted to login with the correct master password) show up under Events.
- a-dub 5y agodo you have it installed on your smartphone? have you ever entered your master password on your smartphone? what sort of smartphone do you have, does it get security updates regularly, is the manufacturer competent? same with your desktop. is everything up to date?
- gregsadetsky 5y agoI have an iPhone and I do have my keepass file there too. So yes, presumably, the iOS app that I use could have accessed my keepass file and sent it unencrypted over the network to someone (which would be terrible). Thanks for the comment/reminder! I'll definitely have to re-consider what I do with regards to the keepass file on my phone.
- a-dub 5y agoalso, just for grins. have you checked to see if the same email is generated in error when a failed login attempt happens from an unknown location?
- gregsadetsky 5y agoYes, good call. And I did just check. A wrong password = no email. Correct password from different IP = exact same email saying "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" That's the exact same email I received earlier with the Brazil IP.
- CryptoBanker 5y agoThis just happened to me today, but login location was Bangkok. I also haven’t used my lastpass account in almost 2 years since I switched to Bitwarden, so no way this could have stolen from my computer recently
- gregsadetsky 5y agoCan you please post more information? Was this an old LastPass account? You didn't use this master password elsewhere, etc.? Thanks!
- CryptoBanker 5y agoOld LastPass account with a random string as the password, definitely not used anywhere else
- gregsadetsky 5y agoAnd you received the same "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" email? Someone is tracking IP addresses now in the thread -- would you mind sharing what was your attacker's IP?
- CryptoBanker 5y ago154.201.46.49
- gregsadetsky 5y agoThanks!
- ahelwer 5y agoI too moved to bitwarden a year or so ago. Kept my lastpass account around just in case. This post inspired me to finally delete it for good.
- nwellinghoff 5y agoLook at the email headers and post them here. Was the email actually from lastpass????!!!
- gregsadetsky 5y agoYes, the same information appears in my Account History and LastPass support confirmed it. So in this case, it's not a phishing attempt unfortunately.
- tjmehta 5y agoDo you ever store your LastPass in your clipboard? Malicious apps on some platforms can access your clipboard without your knowledge. Do you use a clipboard manager? Is it trustworthy? Does it store data safely on disk? Good questions to ask yourself
- gregsadetsky 5y agoGood questions for sure! In my case, the LastPass master password hadn't been used since 2017. It was stored (safely, I presume or at least hope!) in a local encrypted KeePass password manager file. I definitely could have malware on my computer that sniffed/read the KeePass file while it's temporarily unencrypted (when I open it to get a password).
- cassepipe 5y agoNot an answer to OP but I had seen that that on HM a while ago : https://www.lesspass.com/ https://www.lesspass.com/ Really liked the idea of not having to rely on a third-party ... But I never used it because of Firefox master password and sync functionality. Too lazy.
- ChrisMarshallNY 5y agoI remember reading that LastPass had a breach, some time ago. I think that LastPass and 1Password are the ultimate targets for hackers. Wouldn't surprise me if they got in. Hackers ain't Matthew Broderick, anymore. EDIT: Deleted somewhat cynical editorializing
- deleted 5y ago[deleted]
- asow92 5y agoPeople are always saying (smugly) how crucial LastPass is...
- runlevel1 5y agoDo you mean LastPass specifically or password managers in general? If the former: I haven't noticed that -- usually folks on HN seem to recommend 1Password or BitWarden. If the latter: Password managers are important to resist credential stuffing attacks through password reuse. While I don't like that many of them force you to upload your secrets to the cloud (LastPass, 1Password 8, etc), it's still a better security posture than having your weakest link be every site on which you've used the same password.
- asow92 5y agoThe former, and in my day-to-day career.
- vbo 5y agoReading the comments here there's one possibility that I haven't seen mentioned in that there may be an issue with lastpass allowing some level of access into people's accounts without actually having the password (which wouldn't enable the attacker to access the encrypted data).
- tlrobinson 5y agoGiven we’re likely stuck with passwords for the foreseeable future, I’d like to see two things in a password manager (maybe these exist?) 1. “hardware wallet” level security, with good UX. Maybe a USB/Lightning dongle, but I really wish computers/phones had built-in capability to do hardware wallets. Apple TouchBar got close (I realize it wouldn’t considered be a dedicated hardware wallet). 2. a way to automatically roll passwords periodically (with a small amount of user intervention, per requirement #1). This would require either some excellent AI or crowdsourced automations for every website.
- hocuspocus 5y ago1. Check out https://www.themooltipass.com https://www.themooltipass.com
- tlrobinson 5y agoCool, great start, but something Yubikey sized would be more practical.
- macrolime 5y agoIt can be done with yubikey. Passwords stored encrypted on disk and get decrypted on the yubikey with gpg. https://github.com/drduh/YubiKey-Guide https://github.com/drduh/YubiKey-Guide https://attackpointsecurity.com/go-pass-yubikey-and-gpg https://attackpointsecurity.com/go-pass-yubikey-and-gpg
- Fnoord 5y agoIsn't a hardware wallet airgapped? For a cheap alternative you can use an old smartphone, and disable all radios. People will use a Librem 5 in 20 years still for this purpose wink.
- tlrobinson 5y ago> Isn't a hardware wallet airgapped? No, most of them connect over USB. The important thing is reducing the attack surface to a bare minimum with simple protocols and implementations. I think at a minimum it would need to emulate a keyboard to type out complex passwords. Ideally it could also receive simple commands from, say, a browser extension to request filling in a specific website.
- emotivehealer 5y agoYeah me too. Same IP range too, but location listed as Toronto. Not that this means anything.
- gregsadetsky 5y agoWait sorry, this might be actually critically important. When you say same IP range, what do you mean? The IP that the login attempt happened from starts with 160.? If 4 of us (in this thread) all had quasi-successful login attempts to our accounts, it could mean that some LastPass master passwords have been leaked...?? Or LastPass has been compromised?
- emotivehealer 5y agoBegins with 160.116…
- gregsadetsky 5y agoExactly the same here!!!! Wow, this is fantastically bad.
- krebsonsecurity 5y agoThe location supplied by the LastPass notification for these login attempt IPs seems off. E.g., just taking some of the IPs most frequently posted here as sources of master password login attempts: 196.19.204.79 Stated location: India WHOIS: Poland Warszawa Unit 117, Seychelles (Legacy) AFRINIC AS202769 COOP, US 160.116.206.37 Stated location: Germany WHOIS: Affiliated Computing Services, South Africa AFRINIC AS262287 Maxihost LTD, BR 168.81.122.153 Stated location: Germany WHOIS: Seychelles AFRINIC 202769 COOP, US Someone is probably putting bogus information into the routes for these IP ranges. But what do all of these IPs have in common? According to my records, they are all related to a dodgy hosting provider in the Netherlands called Ecatel, now called Qasi Networks or IP Volume. And this is all disputed AFRINIC IP space, as per: https://krebsonsecurity.com/2019/12/the-great-50m-african-ip-address-heist/ https://krebsonsecurity.com/2019/12/the-great-50m-african-ip...
- claudiojulio 5y agoPlease stop using this service. Use reliable, open source and auditable services. https://www.privacyguides.org/software/passwords/ https://www.privacyguides.org/software/passwords/
- forix 5y agoThis. I cringe every time I see a coworker log into some site using LastPass, 1Password, or really any other cloud-hosted password manager.
- rg111 5y agoHere is a wider list: https://github.com/pluja/awesome-privacy https://github.com/pluja/awesome-privacy
- lucb1e 5y agoThere are 57 different categories on that page, direct link to the relevant content: https://github.com/pluja/awesome-privacy#password-managers https://github.com/pluja/awesome-privacy#password-managers This list is also more narrow, not wider: awesome-privacy recommends Bitwarden, Keepass, and Padloc, while privacyguides recommends Bitwarden, Keepass, Psono, Password Safe, and Pass.
- rg111 5y agoBy "wider", I meant more categories, and not more items for this particular category.
- haberman 5y agoThis page does not provide any information why the recommended solutions (Bitwarden, KeePassXC) are more secure than the products it warns against (1Password, LastPass, Roboform, and iCloud Keychain).
- neop1x 5y agoBecause Bitwarden and KeePassX are open-source and auditable?
- OliverLukacovic 5y agoHopefully LastPass is already researching. Nothing on any other boa d, Twitter or on LastPass webpage. The Chrome vulnerability was 2019. Long time to stand in the shadow.
- gregsadetsky 5y agoLastPass support brushed it off, unfortunately. A second agent I talked to (after the story started picking up here) reached out to Level 2, but they also brushed it off.
- coryfklein 5y agoFWIW, I migrated off paid LastPass onto the free BitWarden plan recently and my experience has been much improved. I was a huge LastPass proponent in the beginning and at the time they seemed like the obvious best choice in a field with few options. But they have definitely not been able to keep up with the times and their paid service just isn't even comparable to what is now available for free.
- somehnguy 5y agoSimilar story as you, promoted LastPass when it first started because it worked and was the obvious choice. About 3 years ago I finally switched to BitWarden after realizing Lastpass was never going to fix their terrible UI. A few months ago I switched to 1Password though and am very happy. It has a few nice QOL improvements over BitWarden IMO, though BitWarden was leagues better than LastPass at least. This post prompted me to go in and clean out/delete my old LastPass account though!
- caladin 5y ago> It has a few nice QOL improvements over BitWarden IMO Mind sharing what in particular you found to be QOL improvements? I'm curious.
- somehnguy 5y agoHere are a few in no particular order: -When adding an item on desktop & then immediately trying to use it on another device I had to manually open BitWarden & pull down to refresh for the item to show up. It wouldn't auto-refresh when opening in Safari or another app, I had to open BitWarden itself to force a refresh -First class support for Apple Watch. Apple watch support on 1Password for desktop use while my MBP is in clamshell mode works fantastic. When not in clamshell it lets me unlock either via TouchID OR Apple Watch, which is really nice. I almost never have to actually type my password. Plus you can add individual items to your watch for viewing. -Sharing items to my family members is way simpler than with BitWarden. This was the one that pushed me over to 1Password actually, my girlfriend wanted to start using a password manager. The documentation for having family members/shared entries with BitWarden was pretty confusing and kinda wishy-washy on how exactly to setup that kind of thing. 1Password also recently added the ability to share an item to a user that doesn't use 1Password (via a link with the ability to set a time limit) which can be handy. -1Password seems to do slightly better with finding authentication related fields in random web pages & apps -In general I just find the workflow for adding new items/recalling old ones with 1Password slightly more intuitive than with BitWarden None of these are dealbreakers for using BitWarden at all IMO, just QOL improvements via a paid-for more polished product. BitWarden provides a very solid experience especially considering the free tier, I just think 1Password is a little more polished.
- codexon 5y agoI just checked my account, no login attempts on my end. My master password is not stored or written down anywhere.
- l33r 5y agoMy girlfriend once asked me why I don't use a password manager like LastPass. A week later she got locked out of her LastPass account because she was inadvertently using an enterprise account that one of her clients forced her to use while on a project. And even though she was paying for her own premium LastPass subscription, the support experience had was terrible. Issue was resolved when the client was able to unlock the account for her, but it was a pain because it was during the holidays. I would avoid a password management software because of her experience.
- orangepanda 5y agoI completely agree; sticky notes have a much superior support experience
- Dumblydorr 5y agoSo what do you do to remember passwords? Do you write them down on paper, or maybe save in browser? I'm curious, I've pondered writing down my pivotal passwords on paper and hiding in a book or something.
- shnock 5y agoPersonally I combine a hash of something site-specific, eg. name, purpose etc and a base alphanumeric string. Allows each account have their own specific credentials while not being overly burdensome to remember.
- jackson1442 5y agoWhat do you do for sites with strange password requirements, like 12 character max or requiring you to use a very specific set of special characters? I used to do what you described but my base password was rejected by far too many sites because of absurd (and insecure) requirements.
- lucb1e 5y ago> requiring you to use a very specific set of special characters? Stupid requirements don't matter. If you have a secure password, e.g. a passphrase consisting of 7 random words (diceware) and the service complains that you're missing digits, uppercase, and symbols, then adding A0! to the passphrase does not make it less secure. Appending anything never makes it less secure. You can also write down in plain text and store on pastebin what you added per site because it's not part of the secret anyway. (Okay okay, might as well keep it private rather than pastebin; it's about the general point.) > like 12 character max This is not that common anymore, most services have reasonable limits. If you do run into one and it's too important not to use, then you don't have a choice anyway: you'll have to make an exception to the scheme and memorize or store an actual password for once. Doesn't mean you have to design all your other passwords for one exceptional case.
- bigmattystyles 5y agoAfter reading that is wasn't phishing, my first thought is that they use log4j internally and the attempts to extract user passwords via email came from the inside.
- replete 5y agoYou trusted an online service to look after your passwords. Use something local, like 1password. I have no idea why anyone would use a hosted solution like LastPass. Of course something will happen?
- dpark 5y ago> I have no idea why anyone would use a hosted solution like LastPass. Convenience. I use Bitwarden. I get a lot of value from having my passwords synced across multiple PCs and my phone.
- replete 5y ago1Password allows you to use a local vault, encrypted with a master password, that can be synced across devices in multiple ways, for instance using Dropbox. There's no web logins going, no 'someone elses database' accessed over the web. I have used this solution for a number of years, and would _never_ go for a cloud option like lastpass, for important personal data.
- ivanhoe 5y agoI see no big diff actually. It offers you no more security if you're directly compromised. It also doesn't help much in reducing the risk of the 3rd party services being hacked, as your data still travels through someone else's cloud. The one attack you avoid by it is LastPass being hacked and your encrypted vault stolen - but then you also open up yourself for Dropbox being hacked and your data stolen attack (which also makes for pretty big attack surface with its automatic sync on all machines). In both cases the attacker gets the encrypted vault, so having a good master password is a smart move. One should really stay away from storing the vault on any permanent online storage, and do the one-time sync using temporary file-transfer services or even better some private peer-to-peer transfer method - but then you loose a lot of convenience of tools like LastPass or 1Password over the Dropbox. And in security everything is in picking the right balance between safety and convenience for you personally.
- 5y ago
- gnosticman 5y ago
- Havoc 5y ago>Is there some LastPass extension installed on some computer still having a valid auth token allowing them to login as me to LastPass..? You can kill existing sessions - see account settings destroy sessions. Edit: All looks normal my side. No emails, no login attempts, but will change pass just in case
- GBond 5y agoReading this thread is giving me major trust issues
- gnosticman 5y ago
- ipunchghosts 5y agoI got the same thing in the last month. Then my bank account had 7 transactions from ali express about a week later. Nine were mine. I deleted everything in lastpass and deleted my account.
- jacquesm 5y agoNine out of seven? How does that work?
- mh- 5y agoI think they meant none.
- jacquesm 5y agoAh yes, that makes more sense. Thanks!
- pixel_fcker 5y agoI assume typo for “None”
- bombita 5y agoAnother data point, same deal. Time Monday, December 27, 2021 at 1:29 PM EST Location São Paulo, SP 01323, BRAZIL IP address 160.116.231.145 Went ahead and deleted my Lastpass account and changed my password in other password managers.
- gregsadetsky 5y agoHoly moly!!! Were you using LastPass around 2017? One theory that's floating is that we were all owned by a compromised LastPass extension 4-5 years ago. Just trying to find some common thread among all of us (a thread that's different than "lastpass was owned" which presumably should be more improbable...)
- bombita 5y agoActually that can very much be the case. Just checked and I signed up for it on Sun, 4 Jun 2017, 08:17, which fits the breach (not sure what was the exact date on it)
- kevinslashslash 5y agoI got the "Someone just used your master password" email too Time Monday, December 27, 2021 at 3:05 PM EST Location São Paulo, SP 01323, BRAZIL IP address 160.116.190.69 I haven't used LastPass since 2016 or 2017.
- gregsadetsky 5y agoThanks for this additional confirmation/data point! Something clearly happened around 2017 to all of us... And to see the same ip range today come up again and again is really troubling.
- ufmace 5y agoMay be a dumb question, but how much are we trusting Lastpass that whoever tried these logins actually used the correct master password? The posted statements sound a bit ambiguous, maybe they're mistaken? Does it show as a login attempt if somebody uses your correct account email address and the wrong password? Of course if Lastpass is sending ambiguous or mistaken communication about whether someone else has your master password, that's a really bad sign for them as a company too. On the "bright" side, if somebody had your KeePassX file and master password to that, I would think they'd be doing things a lot worse than trying to log into your LastPass account from Brazil. If they had that data and were serious about LastPass for some reason, they'd probably at least break into your email too and try and intercept those warning emails. Keep an eye on email, banking, credit card, hosting systems, any other higher-value accounts that might have credentials in that file for any signs of suspicious activity. If there's none, then a successful exfiltration of that data seems unlikely.
- gregsadetsky 5y agoUnfortunately, the email sent from LastPass specifically says "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" LastPass support did confirm that the IP from Brazil did have the master password. I also tried to login with a wrong password and that shows up as "Failed Login Attempt". This is different -- the person on the other side did have the master password. Re: KeePassX, I agree. It's a catastrophic scenario if true, but it does seem improbable.
- leftpass 5y agoI thought that LastPass didn't send your master password over the wire, rather it uses client-side code to take your Master Password and turn it into a hash which is then sent to LastPass for comparison[1]. If that is the case, how can LastPass claim to know that your master password was used? At best, they can claim that the hash sent to the server matches your password's hash but that is not the same as your master password being used. Given the widespread nature of this issue, I'd guess someone has discovered a flaw in the LastPass login process which is allowing a bad hash to pass the master password hash check: that contradicts what the support agent said, but I'd assume they're mistaken, rather than LastPass are lying in their documentation about how their system works. [1] https://support.logmeininc.com/lastpass/help/about-password-iterations-lp030027 https://support.logmeininc.com/lastpass/help/about-password-...
- donedeals 5y agoGot the same but from NJ.
- gregsadetsky 5y agoDid your email say "Someone just used your master password to try to log in to your account from a device or location we didn't recognize"? Just making sure we're all concerned with the same issue Thanks!
- donedeals 5y agoYup. Exactly that text.
- gregsadetsky 5y agoThanks for confirming!
- anair13 5y agoJust got the same notification 2 hours ago, from IP address 107.173.195.213
- gregsadetsky 5y agoDid your email say "Someone just used your master password to try to log in to your account from a device or location we didn't recognize"? Just trying to verify that we're all concerned with the same problem. Thank you
- trajcek 5y agoJust happened to me one hour ago and got scared shitless. Time Monday, December 27, 2021 at 3:50 PM EST Location UNITED STATES IP address 107.173.195.83 Actions taken, in this order: - Head to *Advanced Options* -> *View account history* to see if anything suspicious is going on (nothing so far) - Disable Lastpass MFA and use Google Authenticator (Authy) - *Account Settings* -> click on *Show Advanced Settings* -> *Destroy Sessions* (to see if anyone is actively logged in) - *Account Settings* -> click on *Show Advanced Settings* -> *Country Restriction* to my country only (luckily not in the US as the bot was) - Change Master Password Also moments earlier: - Investigating all Mac processes - Disabled all Chrome extensions and deleted most (should have made a list) Let's hope it's not as bad as it seems. Edit#1 | Following IP addresses are reported in the thread so far: 160.116.88.235 160.116.231.145 160.116.88.235 107.173.195.83 107.173.195.213 154.202.117.78 196.19.204.79
- mastazi 5y ago- Disable Lastpass MFA and use Google Authenticator (Authy) could you please explain this point? Isn't LastPass Authenticator equivalent to Google Authenticator, Authy or any other TOTP app? Or is there something that makes it less secure than other apps? Perhaps because it has cloud backups?
- trajcek 5y agoHonestly after the scare it just seemed stupid that I chose LastPass' own MFA for my LastPass account. Also if they really did get exploited, no idea what it means for their MFA solution.
- stjohnswarts 5y agoWhen you do authy (or google auth) it will generate a new set of keys for you and shutdown any old ones associated with the lastpass stuff thus making the old keys useless. Also obviously he should change his master password to a new one.
- mastazi 5y ago
- RisingFusion 5y agoSame issue for me. Time Monday, December 27, 2021 at 3:55 PM EST Location UNITED STATES IP address 154.202.117.78 Password is only used for lastpass. It was caught since I use 2FA. I did previously have "The Great Suspender" chrome extension, which changed hands and had an update including malware, I wonder if this was the culprit. I last changed my master password on November 24, 2017, the previous exploit was apparently resolved in July 2016.
- gregsadetsky 5y agoWow. Truly insane to see all of these confirmations pile up. And like you, my master password dates back to 2017. So there was another exploit after 2016? Or a much more recent one? I haven't used The Great Suspender in the past.
- grumblepeet 5y agoI might be overreacting but if it’s true then it’s bad. Ive Been getting reports from my devices that all my accounts had been leaked in a data breach and I was thinking whaaa? What all of them? Wait a minute! Some of which I had generated complex long passwords for in Lastpass and even I didn’t know what the password was. So this fits. My Evernote account which I don’t use any more is showing logins from Brazil. I’ve disabled and asked for an count deletion. Ive got a bad feeling about this.
- trajcek 5y agoIs this all today? Also did you check account history on your LastPass before asking for account deletion?
- grumblepeet 5y agoYes just checked earlier when I saw activity here. Ive actually been getting reports for a few days about accounts being in a breach from iOS and Google and I have diligently changed my passwords. Then looked at the old Evernote account and saw logins from Brazil and India. I use 2FA everywhere important but if this master is compromised then it’s all over. I cant delete my Lastpass account it is controlled by the organisation I work for. I can delete the entries there though. It is the old Evernote account that I’ve asked for deletion, and I’ve deleted all the notes. It it’s already too late there they has obviously downloaded everything already. Sorry for garbled text I’m on mobile and headed back to home to assess on my laptop there.
- Havoc 5y agoDid you have country restrictions enabled? That seems to have (temporarily) saved a few people here
- jwatt 5y agoI stopped using Lastpass in 2017 after the second breach that year that allowed remote code execution: https://en.wikipedia.org/wiki/LastPass#2017_security_incidents https://en.wikipedia.org/wiki/LastPass#2017_security_inciden... It wasn't so much that that happened, but rather their response: https://blog.lastpass.com/2017/03/important-security-updates-for-our-users/ https://blog.lastpass.com/2017/03/important-security-updates... - "Our investigation to date has not indicated that any sensitive user data was lost or compromised" - "No master password change is required" - "No site credential passwords need to be changed" Given the fact that an attacker could run code in a user's browser extension without any communication with Lastpass servers, there was no way for them to know whether the master or site passwords had been stolen. The only responsible thing for them to do at that point in my view was to recommend everyone change all their passwords. Instead they completely played it down. So they completely lost my trust and I spend the next several days moving off Lastpass and changing the passwords for hundreds of websites...I feel for all of you finding yourselves in that situation now. :-(
- jwatt 5y agoDiscussion from the time: https://news.ycombinator.com/item?id=13924737 https://news.ycombinator.com/item?id=13924737 https://news.ycombinator.com/item?id=13941468 https://news.ycombinator.com/item?id=13941468
- cypherg 5y agodisable logins froms countries other than your own for increased security
- avsteele 5y agoCareful doing this if you travel. Could be a real PITA if you get to a job site and can't log in to LastPass.
- wruza 5y agoI didn’t receive any emails (usually they send them do when logging in from non-recent locations). I have 2FA turned on via Google Authenticator, also not used LastPass for a year or so. When I tried to delete my account, guess what “Something went wrong: A.”. Was unable to login again, but I was able to re-register and see empty vault, then delete it again with the same error message. I contacted their support to check if it’s gone for good, waiting for a reply. Lesson learned, don’t forget to delete password vaults not in use. account had 2FA set up, but I was able to simply remove it (since I didn't have access to the token anymore) I rarely say “amazing”, but this is the time.
- 4d66ba06 5y agoAlso getting that same error trying to delete my old unused Lastpass account :(
- hwestiii 5y agoI doubt this is your situation, but about 10 years ago, I discovered a person’s 1Password database on a bookmark sharing service, and it was using a very poorly chosen password. My recollection is that it was a large text file containing Javascript code at the beginning and the encrypted text database at the end. The person must ha inadverantly saved it as part of arching their desktop files to the service.
- noitpmeder 5y ago+1 -- happened to my account today as well. Haven't logged into or used this account in years. Password is unique and has never been used elsewhere. Deleted my account. Email Text: Someone just used your master password to try to log in to your account from a device or location we didn't recognize. LastPass blocked this attempt, but you should take a closer look. Was this you? Account ...@gmail.com Time Monday, December 27, 2021 at 11:53 AM EST Location São Paulo, SP 01323, BRAZIL IP address 160.116.95.249
- gregsadetsky 5y agoYikes, seriously... We're at 13? independent reports. Would you mind sharing how old was this account? Was it from 2017, or before? Trying to find some common thread between all of us i.e. which exploit it might have been.
- benlivengood 5y agoThe proper response to this; 0. Consider using a new device for the following or wipe and reinstall an old device in case it's a malware/spyware attack. 1. Change your email provider(s) passphrase first, assuming it may be compromised. This is your key to recovering most other accounts if necessary. Make sure 2FA is turned on. 2. Work down the priority list (financial, work, GitHub, etc.) and reset passwords. Turn on 2FA where applicable. 3. Consider using integrated browser password managers (slightly less in-band signalling for such a security-sensitive tool) or your own locally encrypted list which can be synced with version control to other devices.
- fer 5y agoMy bet is on the 2017 breach. Those affected/unaffected can share how old their master password is? With enough data points it can be easy to pinpoint.
- gregsadetsky 5y agoMy master password, and whole account, was definitely from 2017. Which 2017 breach are you referring to? This? https://www.theguardian.com/technology/2017/mar/30/lastpass-warns-users-to-exercise-caution-while-it-fixes-major-vulnerability https://www.theguardian.com/technology/2017/mar/30/lastpass-...
- fer 5y agoYes, my bad,it's technically not a breach, since in theory it was never exploited.
- gregsadetsky 5y agoNo, it's super interesting. So presumably back in 2017, the vulnerability was found but considered to be un-exploited, but it's maybe turning out that our master passwords did get breached back then and laid dormant for a few years, to be finally used just now?
- Fnoord 5y agoWhat happens with such data is the pastes get distributed eventually (used to happen on a forum like Hackforums or Chan, moved more towards Tor I can imagine). Then it recently got in the hands of an attacker who tried to exfiltrate the data. We don't know if the attacker tried the same password on a different service, such as Gmail for example. It does not make sense to not try this, given the geoblock. I remember seeing on a hacker conference in 2019 a demo by some Italians (in my mind I think about Evilsocket) of a phishing attempt where they automated the process of getting the 2FA from e-mail. Geoblock or IP whitelisting is essentially a form of 2FA.
- epa 5y agoUse bitwarden
- shrimp_emoji 5y agoHere's what happened when I tried deleting my LastPass account: https://i.imgur.com/QazTVTD.png https://i.imgur.com/QazTVTD.png
- IsThisYou 5y ago> Is the email from LastPass accurate I don't know LastPass, but is it possible to login and see what emails they sent you? Or maybe see a list of login attempts?
- gregsadetsky 5y agoYes, it's possible to see all of this in the "Account History" And yes, the same things -- failed password attempts (i.e. someone trying the wrong passwords) and "Login Verification Email" (sent when the correct password is used from a new IP) -- all appear in the Account History. Unfortunately, the phishing scenario is improbable at this point, and there have also been multiple corroborating reports in this thread.
- shmoogy 5y agoChanged mine just incase. I don't use it anymore I think everything in it is obsolete but always nervous something old is still active in it and I would lock myself out.
- chubs 5y agoJust tried to delete my lastpass account and get the following message: "Something went wrong. : A" Not very confidence-building. Anyone know how to work around this? Also: Went to https://support.logmeininc.com/lastpass/help/delete-your-lastpass-account-lp010012 https://support.logmeininc.com/lastpass/help/delete-your-las... and it doesn't actually tell you how to delete the account, just tells you how to recover your password. Methinks this is all a dark pattern.
- gregsadetsky 5y agoThere are multiple independent reports here of that error happening as well! See: https://news.ycombinator.com/item?id=29708961 https://news.ycombinator.com/item?id=29708961 One commenter noted that it wasn't possible to login again (after that error happened), so presumably the account was deleted...?
- jeffybefffy519 5y agoHave you actually contacted lastpass about this?
- tuwtuwtuwtuw 5y agoHe wrote elsewhere that he contacted them but they shrugged it off, or something like that..
- gregsadetsky 5y agoI contacted LastPass support twice over the phone about the suspicious login attempts. I was shrugged off twice. I contacted them again by email yesterday, adding the link to this thread, and mentioning the number of similar ip addresses that all attempted to login, presumably with the knowledge of the master password (or a workaround around it? or the password's hashes?). I'm hoping it gets escalated. Also, I have not contacted LastPass about the error that shows up when deleting an account. I'm keeping my account around since I want to have access to the entry logs related to all of this for now.
- 5y ago
- gravelc 5y agoTrying to delete my old inactive account and it keeps throwing a meaningless error: "Something went wrong. : A". Wish I'd been more sensible and done it earlier.
- coayer 5y agoTry logging in on Lastpass.com. I got the same error but it says the email is wrong (seems like the account is deleted)
- gravelc 5y agoGot the same thing. Doesn't engender any trust at all as there's no confirmation that account is actually deleted. Changed some key passwords again just in case. Switched to 1password a while ago and really hope it doesn't suffer from these kinds of issues.
- decrypt 5y agoI saw the same error earlier today, but trying to log into LastPass.com now shows this error: "You may have mistyped your email address. Try again." At this stage, it's unclear if my account is already deleted, or if my account is flagged for something else. If it's deleted, it would have been ideal to send an email confirmation about it, but that hasn't happened so far.
- mellowagain 5y agoThis has nothing to do with OP's problem but I figured this may be a good place to post about my bad experience with LastPass back in 2019: When I moved to Bitwarden, I have deleted my account on LastPass. I have received a confirmation email regarding my account which states [0]: > Your LastPass account has been permanently deleted and all of your data has been purged from our systems. A few months later I receive a email stating that my premium subscription is expiring [1]. Clearely my account was not actually permanently deleted from their systems. Considering LastPass is a service used for storing passwords, I think this is unacceptable. How am I sure that they also still don't have my passwords that I had saved in their account? I reached out to them via Twitter when this happened (because that is apparently how you get support in this day of age) and only then I was told that my account was actually deleted. I still have no way of verifying if this is in fact true or not. [0]: https://i.imgur.com/P5yEqEl.png https://i.imgur.com/P5yEqEl.png [1]: https://i.imgur.com/WyEueF6.png https://i.imgur.com/WyEueF6.png
- charcircuit 5y agoIt's very possible the billing system is separate from everything else.
- purplesnowflake 5y agoIt's most likely generated via Stripe (or some equivalent). And even though the account and associated information has been deleted from the Lastpass servers, they didn't delete it from all their vendors, forgetting that those vendors might send the end-user an email. A classic PM move, de-prioritizing any feature related to a churned user...
- newaccount74 5y agoYou can never know for certain if your passwords are still stored somewhere or not, but I wouldn't worry about a billing email arriving after your account was deleted. Many companies will retain billing/transactional data even if you delete your account. They might do this for regulatory compliance (eg.in Austria I need to store invoices for 7 years in case the Finanzamt wants to do an audit) or they might just do it as a protection against fraud or credit card chargebacks. I would assume that "deleting an account" just means "delete your data" (ie. passwords and most personal data) and does not mean "delete all information related to me as if I had never done business with you".
- s0rr0wskill 5y agoLastpass is not a good password manager, use something like Bitwarden
- ksec 5y agoWhat are the chances this has something to do with Log4j Vulnerability? [1] https://community.logmein.com/t5/LastPass-Support-Discussions/Log4j-Vulnerability/td-p/280196 https://community.logmein.com/t5/LastPass-Support-Discussion...
- deleted 5y ago[deleted]
- learner007 5y agosome potential areas to consider - used a VPN service that was malicious - router is compromised - someone near you was running a MITM device like Stingray (assuming you were using a mobile device away from home) - mobile device had unpatched OS (exploit gains root access via something like binary sms) - your desktop / laptop is compromised
- hellotesttest 5y agoOh no it happened to me too Time Monday, December 27, 2021 at 2:07 PM EST Location Fair Lawn, NJ 07410, UNITED STATES IP address 172.245.155.253
- gregsadetsky 5y agoFascinating, we must be at about 20 independent reports here. When was your account created?
- hellotesttest 5y agoMy account was created 13 years ago.
- gregsadetsky 5y agoThanks a lot for confirming. Many accounts such as yours and mine were from years ago, but there are a few reports here in this thread about accounts created this year. It's becoming harder to find a common thread between all of us.
- thenickdude 5y agoWhat year was your master password last changed? It shows it in Vault > Account Settings. Or is your MP also 13 years old?
- jackdawipper 5y agojust an fyi: this can be deceptive, as you can change the security iterations while keeping the master password the same, which will reset this figure.
- pupppet 5y agoThis just happened to me Nov 10. I created a brand new LastPass account (created for the sole purpose of retrieving a password a client shared with me), generated a password from 1Password and copy/pasted it into the sign-up form in Chrome. It was barely an hour later before I got the ‘Login attempt blocked’ from São Paulo.
- gregsadetsky 5y agoThat's really bad, and possibly invalidates the theory that this is a breach dating back from 2017... Would you mind sharing the ip address that attempted to login? Also, you created the account this year, in 2021? Thanks
- pupppet 5y agoYep I created the account just last month, here are the 'Was this you?' details from the email: Time Wednesday, November 10, 2021 at 2:57 PM EST Location São Paulo, SP 01323, BRAZIL IP address 160.116.92.198
- gregsadetsky 5y agoThanks for confirming. This is what's really, extremely troubling: some of the accounts (which had almost successful login attempts from the 160.116 range) here were created years ago. Mine was from 2017, others were too. But a few reports, like yours, talk about recently created accounts. In my personal case, I've never logged into that LastPass account since 2017. So... was there a vulnerability back in 2017 and very recently? Or was this a recent vulnerability? Do the attackers have our master passwords, or did they discover some ability to counteract the master password verification, which is triggering those emails to be sent?
- wutwutwutwut 5y agoCould it be that some malware were run on your machines recently (say a few weeks ago) which extracted the master passwords and then used it now? If your LastPass master password was stored on your computer then malware could have collected it and sent it off to some attacker. Or could it be that all of you guys are using the same router, same ISP, same anything-else, which has snooped on traffic and collected the credential?
- M3wThr33 5y agoMy login attempt info: Time Monday, December 27, 2021 at 5:51 PM EST Location GERMANY IP address 168.81.122.153 It was definitely a unique password. Last set in 2017, but changed now. I had just purged virtually all the data in the account recently, but it's still frightening.
- gregsadetsky 5y agoThanks for your report! There are more than 20 independent reports here... Really scary.
- eksployted 5y agoMine was similar Time Tuesday, December 28, 2021 at 6:20 AM EST Location GERMANY IP address 160.116.206.37
- seanwilson 5y ago> Either the 3 of us had the same malware/Chrome extension Is stealing the master password this way possible in practice? As far as I know, Chrome extensions cannot inject e.g. JavaScript into tabs and toolbar popups that are owned by Chrome extensions. Random pages and extensions are able to send string/JSON messages to an extension but message sources usually have to be on an allow list + JavaScript `eval` should be disabled in the Chrome extension context.
- deleted 5y ago[deleted]
- gregsadetsky 5y agoI sometimes didn't use the LastPass extension, and simply logged in by going to lastpass.com and filling out the login form there. That form could have been compromised by an extension.
- mulmboy 5y agoSame thing for me. I last changed my master password on Oct 4 2021. password never used elsewhere and stored only in my head, which makes me suspect a bad chrome extension. ``` Someone just used your master password to try to log in to your account from a device or location we didn't recognize. LastPass blocked this attempt, but you should take a closer look. Was this you? Account xxx@xxx.com Time Monday, December 27, 2021 at 12:06 PM EST Location Berlin, BE 12529, GERMANY IP address 196.19.169.161 ```
- tuwtuwtuwtuw 5y agoMaybe you could share the list of extensions you use, unless you consider it too private? I haven't gotten any email like this myself and in my organization with 20 LP users no one else has as well it seems. I am using uBlock Origin and LastPass only.
- ksec 5y agoSo they are using your "newer" password from Oct 2021? Because all the previous incident seems to relate to very old password usage dated back in 2017. If so then it is big, very big. Could it be log4J? Edit: 12 hours later still no update or response from LastPass.
- gregsadetsky 5y agoAt least another reported incident in this thread is from someone who registered their account in November of this year...! https://news.ycombinator.com/item?id=29710262 https://news.ycombinator.com/item?id=29710262 (I ask them to confirm whether they mean November 2021 and further down in the thread, they confirm that) And yes, if it's a recent attack -- that's very troubling. (and would be more probable than an attacker sitting on passwords for 4 years)
- palant 5y agoIt’s unlikely to be due to a browser extension. A browser extension that can steal your master password can steal all the other passwords as well, it doesn’t need LastPass for that. More importantly, an extension can only steal your master password when it is used – yet several people reported not having used LastPass for a year or more. It’s still not impossible that an extension has been stealing master passwords for years only for them to be used now, it’s merely unlikely. Judging by the reports here, the source of the leak appears to be LastPass after all. Given that most people write about old accounts, my original suspicion was https://palant.info/2018/07/09/is-your-lastpass-data-really-safe-in-the-encrypted-online-vault/ https://palant.info/2018/07/09/is-your-lastpass-data-really-... – from all I know, LastPass never investigated whether that websiteBackgroundScript.php issue was already being abused. It was obvious enough that someone might have discovered it independently of me. If on the other hand you changed your master password recently (and someone had a login attempt on a brand new account) then this theory is moot. While I am aware of a number of LastPass design flaws (see https://security.stackexchange.com/questions/45170/how-safe-are-password-managers-like-lastpass/137307#137307 https://security.stackexchange.com/questions/45170/how-safe-...), none of them could be the culprit here. It must be something new then. The weird thing: LastPass must have stored unencrypted passwords somewhere, because reversing 100,000 rounds of PBKDF2 wouldn’t have allowed such large-scale attacks.
- teasnob 5y agoSounds like securing your password manager with two factor authentication is a must!
- gregsadetsky 5y agoI'm the OP -- I had 2fa enabled on my LastPass account, but didn't have access to the token (a 2fa app running on an old phone I don't have anymore) I was able to remove the 2fa myself by going through a recovery process and clicking a link they sent me over email... 2fa on LastPass is pretty much useless.
- Havoc 5y ago>I was able to remove the 2fa myself by going through a recovery process and clicking a link they sent me over email... ah that's a little better if it at least needs email
- swissfunicular 5y agoI know this is irrelevant, but these are my two pennies. Apart from strong password and 2FA, I have restricted login only from my country. So can't login from other country, unless hacker knows which country I have set and uses that VPN. Also I have blocked login from Tor.
- scraft 5y agoI used Keepass + Dropbox (to sync database). This set up was suggested to me when I joined a company that requires complex unique passwords for all sign ups. At the time I didn't think too much about it, but this thread has made me thankful I was guided in this direction. I don't have experience of any other password management software, so I certainly can't compare and contrast. But I will say Keepass + Dropbox has worked flawlessly for me across desktop, laptop and mobile. The biggest inconvenience I have had is things like manually typing in a Netflix password into a Smart TV when on holiday (just takes time with long passwords with capitals, lowercase, numbers and symbols).
- smileybarry 5y agoNetflix is a problem for every password manager, since they insist on using their own onscreen keyboard. Even if you’re on Android TV, you can’t switch to the remote app to copy & paste a password. Very annoying, but I’m starting to think they’re doing this to make password sharing more of a bother. (Even if it’s just one sign-in being more of a chore)
- farzher 5y agothere's countless exploits for lastpass. it's definitely possible they logged in, even without having your password. i remember seeing a list of like 10 lastpass exploits
- drakonka 5y agoI am surprised that LastPass have not yet addressed this. Even if it isn't a widespread incident, the fact that this is being reported by multiple people seems worrying enough for a password manager to respond promptly.
- gregsadetsky 5y agoI agree. I contacted the support agent I talked to again with a link to this thread and all of the similar IP addresses that tried to login, presumably with the knowledge of our master passwords. I also sent off a random email to the Verge, and tried tagging LastPass on Twitter. Does anyone have tech media connections who could try to squeeze a word out of LastPass?
- noitpmeder 5y agokrebsonsecurity might want to take a look? Sounds like right up their ally.
- gregsadetsky 5y agoGood idea, I'll contact them.
- ksec 5y agoLooks like not getting any media attention. But There are now more than a dozen incidents which is quite worrying. Some twitter "expert" insist most of these incidents here were phished. But I read many of them hasn't even touch the password for years. And report of new account compromised suggest this isn't something done by phishing attempt. Not to mention most people here tends to be on a higher level of security and tech knowledge level. Edit: Well Appleinsider [1] picked up the story, the only bad thing is this expose Hackernews the site to a much wider mainstream audience. It is also interesting to see how news spread out online in real time. [1] https://appleinsider.com/articles/21/12/28/lastpass-master-passwords-may-have-been-compromised https://appleinsider.com/articles/21/12/28/lastpass-master-p...
- rainhacker 5y agoAnyone else considering having another password managers, such as bitwarden, and periodically syncing it with lastpass?
- noitpmeder 5y agoIMO the best solution at this point is to ditch lastpass. I moved everything over to bitwarden earlier this morning and rotated passwords of all my critical accounts.
- Havoc 5y agoGonna ditch lastpass entirely because of this thread. Their premium stuff is expensive and 3x security incidents is too much for something where that is literally their only job
- eksployted 5y agoI just had this happen to me as well. I don't use the password anywhere else and I also have it stored in keepass-x
- eksployted 5y agoI also just had this happen as well and have the same setup. Unique password stored in keepass-x and I use the chrome extension. I have very few installed though, so hopefully not a malicious one there. installed extensions: ublock origin, OneTab, Lastpass, metamask, cisco webex, edit this cookie
- gregsadetsky 5y agoThanks for the report. We're probably at 25 reports in this thread by now. Could you please confirm which ip address the attacker tried to login from? Also, how old was your account?
- eksployted 5y agoSure, this is the email Time Tuesday, December 28, 2021 at 6:20 AM EST Location GERMANY IP address 160.116.206.37
- gregsadetsky 5y agoThanks! Same 160.116 ip range as me and many others here.
- eksployted 5y agoMy account was created in 2013 and changed the password last in 2016. I went back and looked in the audit log for the last year and there was nothing else suspect. Just some failed logins, but that's pretty common, I didn't see any logged in usage from any IPs but mine
- jagstangxl 5y agoI received the alert of a blocked login attempt yesterday from 168.81.33.157 (Mumbai, India). I don’t use LastPass often and wasn’t 100% on my master so I tried logging in and also received the block login alter from my attempt. I verified the new location/device and then tried again and it told me the password was invalid. Tried again and got in fine. Could it be that master passwords are not actually compromised but they are sending the unrecognized device/location on any login attempt regardless of correct master? Can someone else verify blocked login from unknown device/location using a wrong master password?
- gregsadetsky 5y agoHey, I tested it here a few times, logging in with a wrong password does not generate an email, while logging in with the correct password from a new IP does generate that "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" email. Could you try again logging in with a completely wrong password (to see if you get a email) and then logging in with the correct password from a new IP? Also, you can verify that those kinds of events (wrong password and correct password from new IP) are logged in the LastPass Account History. Instructions to get the Account History are here https://news.ycombinator.com/item?id=29708122 https://news.ycombinator.com/item?id=29708122
- jagstangxl 5y agoInteresting. I tested twice before with the wrong password and vpn and it generated the email but was not able to get in. I assume it would still show in account history because that event is the login verification email event. It isn’t sending that email for me at this point so maybe something has been corrected and LastPass will acknowledge something soon.
- wutwutwutwut 5y agoFor me, the behavior is: * Connecting from my own IP with wrong password: It tells me to "Check my master password and try again." * Connecting from another IP with wrong password: It tells me to "Check your inbox for an email from LastPass: <myemail**@gmail.com>" and also to check my login info. It's a bit odd that it tells me to check my email even though the master password I provided was incorrect.
- nemacol 5y agoWhich password manager do you folks use?
- verifex 5y agoKeepass + Cloud File Storage + Keepass plugins = about the same thing as Lastpass except you have more control; This could be a positive or negative thing I suppose though. :D
- deleted 5y ago[deleted]
- drakonka 5y agoThis article claims LastPass has responded to their request for comment: https://www.howtogeek.com/776450/lastpass-says-it-didnt-leak https://www.howtogeek.com/776450/lastpass-says-it-didnt-leak... "LastPass investigated recent reports of blocked login attempts and determined the activity is related to fairly common bot-related activity, in which a malicious or bad actor attempts to access user accounts (in this case, LastPass) using email addresses and passwords obtained from third-party breaches related to other unaffiliated services. It’s important to note that we do not have any indication that accounts were successfully accessed or that the LastPass service was otherwise compromised by an unauthorized party. We regularly monitor for this type of activity and will continue to take steps designed to ensure that LastPass, its users, and their data remain protected and secure."
- ksec 5y agoFinally, if it is indeed not Lastpass's fault and as they say they dont store master password on their server, then there must be a software all these victims have in common. And it has to be fairly common so we could get at least 20 report on a HN thread. Side Note: Interesting all it takes was AppleInsider publishing, getting some sort of traction. And Lastpass had a response within two hours. Edit: This still doesn't make sense though. Unless @gregsadetsky had his computer access full hacked. Otherwise I dont see how his master password could have been stolen. Many of similar reports were from dead account they had a long time ago and wasn't actively being used.
- drakonka 5y agoI wonder how high the chance is of the master password itself having been reused, and of one of _those_ password sets getting compromised. Although I'd expect most people using a password manager would not be likely to reuse a master password. On the other hand, my paranoia is now kicking in and I am on my way to change my (non-LastPass) master password, just in case past-me was very stupid a few years ago and then forgot about it...
- gregsadetsky 5y agoYeah, what doesn't make sense is that the emails we all received says: "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" so either: - the email was sent incorrectly i.e. our master passwords were /not/ used to login. In that case, why was the email sent? - the email is correct i.e. someone does indeed have access to our master password (it was confirmed to me by one of the support agents -- that email is supposed to be sent out when the password is correct but used from a new IP) -- in that case, how is it possible that >20 people here were compromised? In addition: - many people here report never using their master password anywhere else - and... not all accounts were old i.e. from 2017. A few accounts were from October/November 2021: https://news.ycombinator.com/item?id=29711950 https://news.ycombinator.com/item?id=29711950 https://news.ycombinator.com/item?id=29710262 https://news.ycombinator.com/item?id=29710262
- dogman144 5y agoOP, the direction of this is totally based on these questions: - have you reused your LP master password as a password anywhere besides LP. - have you entered your LP master password into anything besides a LP login window. (edit: nvm, ya it went into the other PW manager. Without investigating that, not worth pointing the finger at LP and causing enterprise LP account usage chaos). - Do you enter the LP password into only the browser extension from LP, your phone's LP app, and any other LP-official services when you log into it. If you can do a yes/no answers, totally clears this up or totally escalates it.
- gregsadetsky 5y ago> - have you reused your LP master password as a password anywhere besides LP. No. I computer generated this password to use it for this LastPass account only. The password was secure (mixed alpha case + numbers, longer than 12 characters), and stored in an encrypted KeePass file. > - have you entered your LP master password into anything besides a LP login window. (edit: nvm, ya it went into the other PW manager. Without investigating that, not worth pointing the finger at LP and causing enterprise LP account usage chaos). I have probably logged into lastpass.com's web ui directly i.e. without using their extension. So a compromised extension (back in 2017 when I last used this account/password) could have sniffed it. Or a malware monitoring my clipboard. > - Do you enter the LP password into only the browser extension from LP, your phone's LP app, and any other LP-official services when you log into it. As above, I most probably have used the password while logging into lastpass.com in Chrome with other extensions active.
- YPCrumble 5y agoBecause it was stored in KeePass it sounds very likely that you’re copy pasting it into LastPass, which could have been intercepted by any malware that accessed the clipboard. Especially if you allow clipboard access to your phone from your computer.
- gregsadetsky 5y agoI agree, that's a possibility. What's harder to understand: - with so many independent reports, including reports from accounts created as recently as Nov 2021, does it mean that we were all compromised by the same malware (across different devices, operating systems, etc.) - even stranger things like: https://twitter.com/Valcristerra/status/1475734357805572098 https://twitter.com/Valcristerra/status/1475734357805572098 "Someone tried my @LastPass master password earlier yesterday and then someone just tried it again a few hours ago after I changed it. What the hell is going on?"
- verifex 5y agoI don't trust LastPass or practically anyone else to be 100% secure. I use keypass, and store the file somewhere I can access remotely (online file storage) then can access it via my phone. If someone hacks your file storage account, they still can't access your passwords. The master password can be as complex or composite as possible and you never enter it into anything except the secure screen in keypass. There are some neat plugins for keypass too. TL;DR keepass can do everything lastpass does, while you still hold all the keys and the data.
- varjolintu 5y agoThis is quite interesting. The first thing that comes to my mind is the clipboard sniffing. Copy/paste should be never used for passwords. Using it for master password is even more dangerous if you are using a cloud based password manager. KeePass(XC) has Auto-Type after all. I also wonder if these cases with 1Password and Bitwarden are related: https://old.reddit.com/r/1Password/comments/rimvc8/constantly_getting_new_1password_signin_emails/ https://old.reddit.com/r/1Password/comments/rimvc8/constantl... https://old.reddit.com/r/Bitwarden/comments/rmp1c4/what_is_this_email_spam/ https://old.reddit.com/r/Bitwarden/comments/rmp1c4/what_is_t...
- Thisisthefuture 5y agoI wonder if it's related to this https://www.reddit.com/user/KnewMyModem/comments/ip7o95/6_months_ago_i_posted_facebook_knew_my_admin/ https://www.reddit.com/user/KnewMyModem/comments/ip7o95/6_mo...
- Thisisthefuture 5y agoI wonder if it's related to this https://www.reddit.com/r/privacy/comments/fdo494/facebook_knew_my_modem_router_admin_password/ https://www.reddit.com/r/privacy/comments/fdo494/facebook_kn... "The password for this router had been generated using Lastpass."
- incangold 5y agoI just tried logging in with the wrong password from a new machine and received an email with the same wording. Anyone care to replicate? I think the problem might be a badly-worded email- they may not have your password.
- scottm01 5y agoAdding to the chorus. I used LastPass until 2018. I received a similar email from LastPass (and had forgotten that I never got around to actually deleting the account after I migrated). My master password was a long multi word phrase with numbers and special characters, and was not used for anything except LastPass. I find their claims of credential stuffing suspect. Edit -- Also had MFA enabled and received the email in November.
- gregsadetsky 5y agoHey, could you please confirm whether you have uBlock origin installed in the following thread? https://news.ycombinator.com/item?id=29719033 https://news.ycombinator.com/item?id=29719033 It's not the most scientifically accurate method, but a few people and I are trying to rule out / determine which software in common all of us might have. Thanks!
- theunquietone 5y agoJust happened to me a few hours ago. Completely random password only written down in a notebook locked in my safe. - - - - - - Login attempt blocked Hello, Someone just used your master password to try to log in to your account from a device or location we didn't recognize. LastPass blocked this attempt, but you should take a closer look. Was this you? Account <my email> Time Tuesday, December 28, 2021 at 7:33 AM EST Location UNITED STATES IP address 163.198.130.161
- theunquietone 5y agoAlso haven't used the account in years so that's even more odd.
- gregsadetsky 5y agoThanks for the report!
- zaxbeast 5y agoI stopped logging in to my Google account because they keep sending me multiple emails about suspicious activity every time I do. Thanks Google... Finally mostly Google-free. Not sure why anyone is still using Lastpass though...
- w0wbagger 5y agoI've been having this problem for the last couple of months. Correctly using my (altered several times) password that I don't use anywhere else. The attempts come from the Isle of Man. It could be any of 3 different devices that have been compromised. I've run 5 different keylogging detection programs on my machine and get nothing, so wondering if it's a Chrome extension exploit?
- w0wbagger 5y agoTo clarify. This has happened several times of late with my account, even after having changed my password, that is exclusive to LastPass. LastPass successfully catches the invalid attempts (I also use 2FA), but still, a bit worrying.
- Xcel 5y agoSame issue just arose for me but got 2 emails from different IPs. Master password only stored in my head and is completely unique. Master pre-dates 2017. I have only used LP on my one PC and the phones I have used over the years. The only device I do not still have in my possession is one that I traded in 3 weeks ago for new device (I wiped the trade-in). Location UNITED STATES IP address 198.23.179.27 Location Frankfurt am Main, HE 60313, GERMANY IP address 168.81.130.131
- rusnoob 5y agoYou just reused LP masterpass and email on some random forum and thats probably whole story.
- brendoelfrendo 5y agoI'm a day late, but I just got a similar email but with an IP in Canada. So the anecdata continues...
- gregsadetsky 5y agoThanks, new reports always appreciated! There was a whole new thread today... https://news.ycombinator.com/item?id=29716715 https://news.ycombinator.com/item?id=29716715
- brendoelfrendo 5y agoThanks! I missed that thread, so I came back to this one. I'll check it out.
- jackdawipper 5y agoIf you change the masterpassword, and then still get the same message after that, then this means it is not from some old hacked data store, but it is someone able to glean the latest masterpassword from your account live. I saw this on twitter, but cant reply as I am in twit jail: "Exactly the same thing happened to me last night. They tried again literally minutes after I changed the password to something not used on any other form."
- emkowale 5y agoAs a 35+ year software engineer with a very strong networking background I cannot understand why anyone would put anything in the cloud. The likelihood of me getting hacked is pretty rare. I'm just not that important. Now put me on a server with dumb/non-tech savy rich important bankers, politicians and celebrities on a publicly accessible network and I am a target. So stupid. What's even dumber is that people pay for this service! Hosea 4:6 My people are destroyed from lack of knowledge.
- bugstomper 5y agoLastPass posted on their blog Dec 28 that they have identified a problem that resulted in emails being sent incorrectly: https://blog.lastpass.com/2021/12/unusual-attempted-login-activity-how-lastpass-protects-you/ https://blog.lastpass.com/2021/12/unusual-attempted-login-ac... "However, out of an abundance of caution, we continued to investigate in an effort to determine what was causing the automated security alert emails to be triggered from our systems. Our investigation has since found that some of these security alerts, which were sent to a limited subset of LastPass users, were likely triggered in error. As a result, we have adjusted our security alert systems and this issue has since been resolved."