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Digitally preview incoming USPS mail and packages

158 points by omilu 8y ago

PaulStatezny 8y ago
If you sell your house, USPS has no way to know and they keep sending you the emails for your old residence. So now there's no way when you move into a new residence of knowing whether someone else is snooping on your email.
- a-wu 8y ago
  I don’t think that’s necessarily true. When I filed my change of address/mail forwarding, they sent me an email saying that Informed Delivery was suspended on my old address and then they also sent a letter to the old address which was forwarded to the new address which basically said the same thing. I guess if you don’t file change of address then they won’t know.
  - lacey 8y ago
    I did file a change address a year ago and yet continued to receive the emails from my previous address. As mentioned in my reply to another comment, I tried unsuccessfully to convince them that this was a problem, and they told me it was my responsibility to also discontinue the emails. Perhaps they have changed their position in the last year.
    - a-wu 8y ago
      It sounds like they changed it then since I moved only 6 months ago.
      - george_perez 8y ago
        I moved two years ago and even then it unsubscribed me from my previous Informed Delivery subscription. I really don't know what the user above is talking about.
    - gowld 8y ago
      You aren't going to change USPS policy by telling a low-level customer support agent that the policy is wrong. They aren't paid for that.
  - diminoten 8y ago
    Same here, moved and now only get informed delivery for my new/current apartment. Considering my mailbox is like a quarter mile away, it's super convenient!
  - wwweston 8y ago
    I've rarely had poor experiences with USPS, but not too long ago I filed a change of address after a move and... AFAICT, it did nothing. Some crucial pieces of mail got lost (thanks hostile former housemate!) and it resulted in things like health insurance coverage being interrupted. I don't know if this is the common case, but with big negative impacts, it seems like a possibility worth accounting for.
- pkaye 8y ago
  I still keep getting mail for the former owners of our house from 10 years ago. The first few years I forwarded it but I've since given up.
EGreg 8y ago
I wanted to use this to finally PROVE that I mailed xyz content and not simply that receipt was signed for a box. But NO, they don’t get it and only scan the outside. Is there a service that will actually print the stuff I email and mail it?
omilu 8y ago
This feature is great. See a grayscale scale image of the envelopes and packages being delivered to your house everyday.
- SlowRobotAhead 8y ago
  What decision or choices do you make based on that new data stream? What is the advantage, because I really don’t get the idea. Edit: I see below; that theft awareness and not having to go check the mailbox are the features... ok, I guess. I have trouble believing that this applies to so many people they need to support a public facing service for it.
  - toomuchtodo 8y ago
    Whether I check or ignore the mail on that day. If I could pay the postal service to have a virtual address for me where all mail was opened and scanned, they'd have my business for life (I have to settle with a commercial provider for this service). I'm hopeful this product is a step in that direction.
    - SlowRobotAhead 8y ago
      You want the government to open and log your mail? You and I are surely very different people :)
      - toomuchtodo 8y ago
        The government can already open your non-first class mail without a warrant, and if its first class mail, I'm not convinced it'll be hard to get a warrant. The problem with commercial mail processors is that you can't forward mail out from them like you can with a PO box or other traditional address. So if you get an address from one of them, and then either change providers or they go out of business, you're SOL. That address is now a blackhole for your mail. Hence, why I want the USPS to sanction and operate the service.
mikro2nd 8y ago
Sounds like USPS is joining the panopticon-purveying surveillance capitalism game. "It's only metadata..."
- artificial 8y ago
  Joining? This is the result of it. Every parcel and package is photographed and available to LE.
  - omilu 8y ago
    I'm pretty sure it's all photographed and stored wether u sign up or not.
    - dylan604 8y ago
      Not sure of the down votes, but I have the same assumption. Actually, my guess is that they were doing this first, and then someone said, "Hey, we could charge people for this as a service, and then that would offset some of the costs." Of course that person would not have received a raise or bonus for the idea though.
      - rootusrootus 8y ago
        They do not, however, charge for the service.
- wil421 8y ago
  It’s well known the FBI monitors mail going through USPS. They are able to flag addresses or people for inspection and backtrack all mail.[1][2] People used to send a lot more bombs through the mail and recently anthrax. I’m supprised it’s not so well known. I’m not sure you have an expectation of privacy sending mail through anyone like USPS, FedEx, and UPS. They can open whatever they want at any time. Tracking packages should be trivial. [1]https://www.nytimes.com/2013/07/04/us/monitoring-of-snail-mail.html https://www.nytimes.com/2013/07/04/us/monitoring-of-snail-ma... [2]https://en.m.wikipedia.org/wiki/Mail_Isolation_Control_and_Tracking https://en.m.wikipedia.org/wiki/Mail_Isolation_Control_and_T...
kawfey 8y ago
https://krebsonsecurity.com/2018/11/u-s-secret-service-warns-id-thieves-are-abusing-uspss-mail-scanning-service/ https://krebsonsecurity.com/2018/11/u-s-secret-service-warns...
- rickyc091 8y ago
  They've "fixed" the loophole by sending you a physical letter with a pin number that you have to input onto their website to activate the service. However, someone that's targetting you could still steal your mail with the pin.
  - sesutton 8y ago
    Unless they changed it very recently you can still sign up completely online or have them mail you a PIN. They do still mail you a PIN no matter what so you can at least deactivate it if you didn't set it up.
  - omilu 8y ago
    Negative, I just activated it and all I had to do was answer some questions related to my credit.
    - mynameisvlad 8y ago
      Is the address you activated it for on your credit report? They likely verified your identity through those questions, and would also have your current and past addresses as part of that.
- SlowRobotAhead 8y ago
  Maybe I just didn’t see the attack vector clearly, but it appears Krebs and security issue is that a scammer can target you, sign you up for this, see that you are a CapitalOne account holder - THEN use that information to further attack you say by opening a new account at the same bank. Seems like a pretty flimsy side information gathering service. If an attacker has enough information to add an account for you, they probably have enough to determine where you bank at. Good that the USPS can fix it easily enough, but maybe I’m missing how scammer would otherwise use this info.
visviva 8y ago
Why though?
- azinman2 8y ago
  I like knowing what’s coming so that if it’s missing I know a theft has occurred, and given how infrequent I receive useful mail I know when to check.
- rickyc091 8y ago
  I'll add to this. It's useful in the case where you don't own a house and your mailbox is on another floor, or on the opposite side of the building. If there's nothing useful, you can avoid taking a trip there.
- dugluak 8y ago
  It's handy if you are living in a large apartment complex where the mailbox is far away from your unit.
- dontbenebby 8y ago
  I set it up for my PO box so I don't make unnecessary trips to the post office.
- Shivetya 8y ago
  I use it to know when something important is to arrive. they also will list packages to. I don't care for much of what shows. Magazines never have a picture but get a blank stating no picture for the piece is available. it just comes down to convenience. they already scan everything so why not take advantage of it. would I pay for the service, probably not unless the cost per month as trivial
  - dylan604 8y ago
    >Magazines never have a picture but get a blank stating no picture for the piece is available. This is interesting. We have this service for my address, but don't get magazines so I haven't seen it. I wonder if this has to do with the size/format of the scanner being designed for envelopes only, or if it's something crazy like fear of copyright infringement?
reaperducer 8y ago
I had this back when I lived in Chicago a number of years ago. Unfortunately, I still have it even though I've moved away so now I get to preview someone else's mail. The last few times I tried to unsubscribe, the USPS web site was not working properly, so I just roundfile the incoming messages.
dontbenebby 8y ago
My only complaint is you need a separate account for each address. (So if you have a PO box and a residence, you need to sign up for 2 separate USPS.com accounts to get informed delivery for both)
sl1ck731 8y ago
This has been great for deciding if I want to walk out to the mailbox in the winter or not. But I believe signing up for this caused me to get a ton of junk mail. There is something about either forwarding/address changing or this informed delivery that allows USPS to sell your new address to junk mailers. I signed up for both at the same time and was flooded with new junk mail the day I moved in. It gives me a serious distaste for the postal service as an organization.
- secabeen 8y ago
  It's the forwarding/address changing. They sell that DB widely, so that companies can update their records within the forwarding window. Junk mailers buy it too.
  - tzs 8y ago
    Credit reporting agencies also get it. I had a change of address for a neighbor mistakenly applied to me [1], and now my credit report claims I briefly lived at their new address. Mostly not a problem, except when a site does the "ask questions about your credit report to verify identity" thin, and asks about prior addresses I need to watch for that address. [1] Briefly, me and the neighbors have the same last name. I'm at address 537 Our Street, and they are at 567 Our Street. They submitted a change of address form for 567 Our Street. It turns out the house they live in belonged to the wife before they got married, and in the post office records it is still listed under her maiden name. So when they filed the change of address, someone at the PO noticed that the name did not match the records for 567, but did match for 537, assumed that it was from me and I had botched entering the address, "fixed" it, and processed it.
- Bedon292 8y ago
  Its not informed delivery that did it. I signed up for this a while back with no change. It was the forwarding address thing. When I last did it there was a bunch of boxes you had to uncheck to not 'sign up' for all the other stuff.
- logfromblammo 8y ago
  The workaround is to do a temporary change of address, and contact each company that sends you mail forwarded from your old address individually, to update your address record. When the mail stops forwarding, you stop getting mail from anyone that you didn't explicitly inform of your new address. The permanent change of address triggers advertising that targets new residents. Restaurants want to try to snag your regular business before you find other options on your own. Hardware stores expect that you might be doing some post-move remodeling. Insurers might try to sell you on a new homeowner or renter policy. Cable and phone companies offer you limited-time deals for new customers. It's a one-time deluge that tails off pretty quickly. The USPS makes a lot of their revenue from periodicals (2nd class) and marketing (3rd class) mail.
crazygringo 8y ago
I tried signing up for this 3 months ago, and was shocked to receive images for the mail of literally everyone in my building (I'm one of seven apartments). Huuuge privacy violation. (It's just images of the envelopes, but that still tells you a lot.) I unsubscribed and then went to file feedback, and got an immediate reply explaining this was by design: > Thank you for participating in Informed Delivery®. You recently reported that you are receiving images for other units in your apartment complex. This is due to the fact that your unit/complex is not coded down to a unique delivery point barcode, which is a requirement for this service. > In order for the feature to provide mail images to the appropriate recipient(s), each multi-unit building on each carrier route must be individually identified and coded to the unit level. While most addresses are coded at this level, this coding process, especially in high density areas, is a work in progress. If you live in multi-unit building and you have successfully registered on usps.com ®, but the sign up process indicates that you do not have an eligible address, we are unable to offer you the feature until the coding is complete. Please check back at a later date. It seems insane that if my building isn't "coded" I see everyone's mail instead of nobody's. And it's not like I'm in the middle of nowhere -- I'm in Brooklyn, half a block away from an express train stop. And the post office knows about our different addresses -- I mean, they deliver mail directly into our individual locked mailboxes.
- lacey 8y ago
  I had a similar experience after moving a year ago. I kept receiving the emails for mail going to my previous address. This was despite my having filed a change of address. I suggested that this was a privacy problem and was told that it was my responsibility to stop the emails if I didn’t want to continue receiving them. After two or three more back-and-forth emails I still had absolutely no acknowledgement from them that this is a problem.
  - Spooky23 8y ago
    It isn’t a problem. The outer envelope isn’t private by design and law. It’s metadata that is open to whomever sees it.
- jsight 8y ago
nkozyra 8y ago
This is still a security concern. I live in a building in NYC with a shared mailbox for both apartments. I can see every piece of mail my neighbor gets. Granted, I see this when I open the mailbox, but having a digital record of it in inherently insecure email is a bit concerning.
- chrismeller 8y ago
  Email aspect aside, if you have a shared mailbox it’s actually not inherently any less secure... you could be taking a picture of every piece of mail every day anyway. Their privacy isn’t really being violated any more or less than it already was.
  - nkozyra 8y ago
    I mentioned that; but it's effectively me making a decision for someone else to have images of their mail disseminated electronically via an insecure route.
verst 8y ago
This issue is a privacy / security nightmare. I had my mail forwarded to my colleague while I was traveling for business for 2 months. Signed up for informed delivery with his address but my name (that's how I was forwarding mail). Not only did I not have to verify that I live at that address and hence started receiving emails with images of my incoming mail, but I also received images for his and his wife's mail. Trying to set up informed delivery for my address required some sort of in person address verification which I didn't feel like completing, but the emails with scans of incoming mail still are sent to me daily (which is all I needed anyway). Very concerning how anyone could easily observe my mail this way. By the way, it seems that address verification is only required to access some sort of dashboard, but this doesn't prevent the emails with images of incoming mail to be sent.
- udkl 8y ago
  I had to make the decision just a few days ago and as enticing it seemed that previewing at my mail before it was in my hand wouldn't add any value for me. The other factor was that I did not trust USPS (or any 'non-technical-at-core' company for that matter) with the security and privacy of my data. Looks like it was the right choice not to opt in.
turtlebits 8y ago
I redirected these to my spam box after at least 60% of the e-mails I received had no image and the text "A piece of mail that we do not have for is included in today's mail".
chiefalchemist 8y ago
Wasn't there a similar thread on HN a couple months ago about this? I remember commenting about the privacy issues, etc. and was told that USPS is really taking digital images of all the mail, and this is simply offering that as a service. There was a link to support that comment as well. That is, if you're concern about your gov monitoring your mail, that genie is out of the bottle and ain't never going back.
- gfo 8y ago
  The biggest privacy issue I can imagine here is if you see someone else's mail through the portal. A few anecdotes about this happening in the comments are concerning, but I was already under the impression USPS was doing some sort of digital imaging and OCR to efficiently sort the mail so my impression is this just gives you the ability to see those images. Am I missing something?
- chrismeller 8y ago
  They’ve been doing that for years though. I remember a NYT article from over a decade ago about the women who sit at computers and look at images of USPS mail all day, every day, trying to interpret hand-written names and addresses.
- joezydeco 8y ago
  The USPS started scanning everything right around the time the anthrax letters were going out. USPS has also figured out how to many some money off of this. You'll start to see relevant ads in between the mail images based on the kind of mail you're receiving. I've had the preview for about a year now and the ads are slowly increasing.
theaccordance 8y ago
You mean to tell me I can get a daily spam message showing me previews of all the spam coming to my physical inbox?
- jtokoph 8y ago
  The funny part is that they don’t scan the kind of spam that is blanketed to your area like grocery store inserts and local gym offers (the stuff that isn’t actually addressed to you). They do still scan the targeted spam like credit card offers and such. They don’t scan magazines either. Just individually addressed envelopes and postcards.
  - theaccordance 8y ago
    Except every exception you've outlined has been delivered to me in my daily previews since signing up 6 months ago
    - gowld 8y ago
      They scan the stuff sent to "YOU OR CURRENT RESIDENT". I think they don't scan the stuff that is dropped off in a giant stack with orders to deliver to every box in a zip code.
      - deleted 8y ago
        [deleted]
  - astura 8y ago
    You can opt out of (most of) the prescreened credit card offers: https://www.consumer.ftc.gov/articles/0148-prescreened-credit-and-insurance-offers https://www.consumer.ftc.gov/articles/0148-prescreened-credi...
- dawnerd 8y ago
  They actually don’t scan most of the spam. Only ones that end up getting scanned are credit card offers and those Comcast ones that try to look like official business letters. Seems more often than not they straight up don’t bother to email me though.
cft 8y ago
I have been using virtualpostmail.com to scan my mail. Much better.
bootlooped 8y ago
I would love if this would let me flag something and automatically return to sender. I've lived in a rental for a year now and I still get more mail for other people than I do for myself.
octorian 8y ago
I love this service for the parcel data, for pretty much the same reasons as the UPS and FedEx equivalents. It means I actually know what parcels are headed my way, regardless of whether or not someone explicitly gave me a tracking number. Makes it much easier to know when I'm getting something.
geuis 8y ago
I had to disable this because of the sheer volume of email I started getting from USPS.
- ars 8y ago
  They send one message a day. Did you get more than that?
  - geuis 8y ago
    Yeah, it was too much. I hate noise in my inbox.
vinay427 8y ago
I love this service, though it has a sometimes disappointingly high number of pieces of mail for which no picture is available. Anyway, as I'm currently out of the country I can view the mail sent to my family's address which now serves as my US mail address, though I definitely understand how this would be a privacy concern if you have multiple "households" at the same address.
arcticbull 8y ago
I highly recommend a service like virtualpostmail (there's a few, but this is the one I use). They're a commercial mail receiving service. You get a new address (like a PO, but deliverable by everyone -- though this gets tricky with credit card billing addresses). Once mail gets delivered, you get a scan of the front side. Then you can choose to have it shredded, scanned to PDF or delivered to you. This is great for a lot of reasons: (1) Americans move an average of 12 times in their lives, and changing addresses is a huge PITA. This gives you a forever-mailing-address (well, as long as you keep paying). (2) Practically never deal with physical letter mail again, just PDFs (3) If you get that once in a blue moon letter you actually want, they'll just mail it to you. Not free, but IMO worth every penny.
- 0xffff2 8y ago
  Their pricing seems awfully steep. I could see this service being worth maybe $5/mo, but $30? I can't imagine paying $30/mo just so I don't have to change addresses when I move.
seltzered_ 8y ago
Worth remembering five years ago there was a startup (Outbox) trying to work with the USPS on this with some disruptive features (spam mail removal). USPS killed it: https://www.insidesources.com/outbox-vs-usps-how-the-post-office-killed-digital-mail/ https://www.insidesources.com/outbox-vs-usps-how-the-post-of... https://news.ycombinator.com/item?id=7667068 https://news.ycombinator.com/item?id=7667068 Outbox's shutdown note: http://web.archive.org/web/20140712084627/http://blog.outboxmail.com/post/74086768959/outbox-is-shutting-down-a-note-of-gratitude http://web.archive.org/web/20140712084627/http://blog.outbox... https://news.ycombinator.com/item?id=7097892 https://news.ycombinator.com/item?id=7097892
- 0xffff2 8y ago
  I think spam mail removal is an entirely different beast since USPS makes a lot (maybe even most) of their money off of mail that most people consider spam. It's in USPS's financial interest to deliver as much junk mail to you as possible.
  - Wingman4l7 8y ago
    As much as I rely on USPS for a lot of things and love them for it, I'm still sore at them for very obviously sharing my postal address with a bunch of spam mailers. I foolishly filed an official change-of-address with them when I moved cities a few years ago -- and immediately started getting junk mail from all manner of companies, addressed to me personally, at my new residence.
  - wallacoloo 8y ago
    When I tried USPS' informed delivery about a year back, I only emailed me images of spam mail. If it wasn't spam, it went through and showed up in my physical mailbox without me getting a digital image of it first.
sammycdubs 8y ago
The recommendation I've seen about how to deal with the potential privacy/security implications is to sign up for it even if you don't use it. This lets you "park" your address, so you're notified of any changes or if anyone tries to sign up for your address maliciously. https://krebsonsecurity.com/tag/informed-delivery/ https://krebsonsecurity.com/tag/informed-delivery/
AcerbicZero 8y ago
Kramer had the right idea. I want out of this mail thing, entirely.
exabrial 8y ago
Can I just have all of my mail emailed to me? That'd be great.
homero 8y ago
I've used the beta for a year, it's pretty good but there's a few bugs. And it adds anxiety because now I'm aware of letters that didn't arrive then show up later. Before i wouldn't have thought about it. I save the email until i get it.
whalesalad 8y ago
Been using this for a few months, it's pretty cool. Especially helpful as a contractor when it's helpful to know if that late check is going to be arriving later in the day or if you should hound the client again.
turc1656 8y ago
I recently moved and found out about this when I signed up for the change of address and mail forwarding. It works well for me. I get daily emails with photos of what's coming. The image sizes are small but still clear - which is good because that keeps the email size to a very small level, even on days with a lot of mail. There's some things that don't have images for some unknown reason, but overall it works well for me and I'm impressed with the service.
mwexler 8y ago
Seems like it should be more useful than it is. I unsubbed after 3 months. Seeing an envelope didn't really give me much info as a consumer. Perhaps on a long trip or something, it would be more useful. Now, if I could have selected things to trash immediately to reduce the waste, or if the entire message could have been digitized... well, that would be helpful. Companies have come and gone offering services like this, but no one has gotten it quite right for now.
- ars 8y ago
  I use it to make sure I'm getting all my mail. And yes, I've found some letters that never showed up. I clicked the button saying it was missing and it showed up a few days later.
jonathankoren 8y ago
Ahh... the feel when you convert your warrantless mass surveillance program ( https://en.wikipedia.org/wiki/Mail_Isolation_Control_and_Tracking https://en.wikipedia.org/wiki/Mail_Isolation_Control_and_Tra... ) into a consumer value add.
cphoover 8y ago
Product idea: Image classification for incoming mail to set alerts when you are sent certain mail... Some things that come to mind: bills, jury duty, speed camera tickets... etc. Anyone interested in working on this? LMK
- eli 8y ago
  https://www.earthclassmail.com/ https://www.earthclassmail.com/ among others
unstatusthequo 8y ago
Hey at least the government will have copies of ll your mail now too.
- cascom 8y ago
  they've been doing this for years (and providing copies to law enforcement) they're just letting you see it now! https://www.nytimes.com/2013/08/03/us/postal-service-confirms-photographing-all-us-mail.html https://www.nytimes.com/2013/08/03/us/postal-service-confirm...
silveira 8y ago
I have being using this for a while. It's quite nice.
synaesthesisx 8y ago
The glaring issue with informed delivery is it's fairly easy for someone to sign up on someone else's address. There are even reports of people supposedly using it on the home office addresses of lawyers involved in M&A. https://krebsonsecurity.com/2017/10/usps-informed-delivery-is-stalkers-dream/ https://krebsonsecurity.com/2017/10/usps-informed-delivery-i... USPS really dropped the ball on this one.
- rtkwe 8y ago
  They've changed the auth method. When I signed up they mailed me one of the secure letter (rip open seams with random pattern on the inside) things used for CC pins and sensitive info with a validation number I had to enter.
tzs 8y ago
One annoying limitation (at least when I signed up) is that a given USPS.com account can only manage it for one mailbox. If you have more than one mailbox, such as the mailbox in front of your house and a separate PO box, you need to have two separate USPS.com accounts.
RyanShook 8y ago
Have been using this service for over a year. Seems to be pretty insecure from stories I have read but I appreciate the convenience.
Animats 8y ago
If only you could run a spam filter on the images and have the junk mail rerouted direct to recycling. USPS RecycleDirect™
cpr 8y ago
Been using this for over a year. It's so spotty it's useless.
sairahul82 8y ago
I have been using it for past 8 months. It is very useful service and worked most of the time. I did get couple of times the scans of other people mails but mostly its great. I did find some missing packages once because of local mail delivery mishap.
miguelmota 8y ago
Been looking for a way to get USPS physical mail notifications. Worst case scenario everybody will see that I get utility bills just like everyone else.
chrsstrm 8y ago
Outside of the (valid) privacy concerns, I use this and considered it an awesome tool. Then I ran into the good old efficiency and effort of the USPS we all know and love... I was expecting a rather important document from the government, so when the image of it showed up in my Informed Delivery email, I knew to go to the mailbox that day, but the letter never arrived. Instructions on the USPS site tell you that even though you see an image of the mail piece, it might not arrive for up to +7 days later and they ask you to wait the full 7 days before declaring your mail missing - there is a feature where you click on a link to report a specific piece of mail as not delivered. So I wait exactly 7 days and what do you know, the link to report that letter is expired. They expire the damn link 7 days after the email is sent, which means if you follow directions you are sent into a literal black hole because apparently no one on the team tested for obvious logical conflicts. The letter never arrived and my report on this glaring flaw was never responded to.
humblebee 8y ago
off topic: Is there some service by USPS where I can have a P.O. Box, but have my mail forwarded to any address? I find myself having to move a lot, and trying to keep track of all the addresses I need to update is challenging for myself. I'd love to have a service where I can send my mail and only make an address change on that service when I need to update my mailing address.
cinquemb 8y ago
Monetization of the surveillance program they long had in place? Not bad.
gyc 8y ago
I signed up for it when living at my old apartment. When I moved out of the apartment, I somehow got locked out of my USPS account so I could not update the settings to indicate that I had moved out. So now everyday I get an e-mail showing the incoming USPS mail of the person currently living at my old apartment.
edwhitesell 8y ago
Of course, if you don't sign up, make sure you DO opt out of Informed Delivery. Otherwise someone else may sign up and get copies of all your mail sent to them without your knowledge.
kirillzubovsky 8y ago
That’s great, can they now stop selling my mailbox space to advertisers. Incredibly annoying - many government services make it basically mandatory to have a mailing address, and there is now way to stop pounds of junk that land into it on daily basis.
odysseus 8y ago
Can multiple people at the same address sign up for this?
tlobes 8y ago
I signed up for this after moving out of my apartment and temporarily set up forwarding to my a freind’s address. It’s a great service, though I realized no confirmation was needed for me to start getting this info.
cweiss 8y ago
Nice - I signed up for it and I'm seeing images of mail being sent to my previous address (that's actually addressed to the current occupants, not my mail being mis-delivered).

158 points by omilu 8y ago

If you sell your house, USPS has no way to know and they keep sending you the emails for your old residence. So now there's no way when you move into a new residence of knowing whether someone else is snooping on your email.

a-wu 8y ago
I don’t think that’s necessarily true. When I filed my change of address/mail forwarding, they sent me an email saying that Informed Delivery was suspended on my old address and then they also sent a letter to the old address which was forwarded to the new address which basically said the same thing. I guess if you don’t file change of address then they won’t know.
- lacey 8y ago
  I did file a change address a year ago and yet continued to receive the emails from my previous address. As mentioned in my reply to another comment, I tried unsuccessfully to convince them that this was a problem, and they told me it was my responsibility to also discontinue the emails. Perhaps they have changed their position in the last year.
  - a-wu 8y ago
    It sounds like they changed it then since I moved only 6 months ago.
    - george_perez 8y ago
      I moved two years ago and even then it unsubscribed me from my previous Informed Delivery subscription. I really don't know what the user above is talking about.
  - gowld 8y ago
    You aren't going to change USPS policy by telling a low-level customer support agent that the policy is wrong. They aren't paid for that.
- diminoten 8y ago
  Same here, moved and now only get informed delivery for my new/current apartment. Considering my mailbox is like a quarter mile away, it's super convenient!
- wwweston 8y ago
  I've rarely had poor experiences with USPS, but not too long ago I filed a change of address after a move and... AFAICT, it did nothing. Some crucial pieces of mail got lost (thanks hostile former housemate!) and it resulted in things like health insurance coverage being interrupted. I don't know if this is the common case, but with big negative impacts, it seems like a possibility worth accounting for.
pkaye 8y ago
I still keep getting mail for the former owners of our house from 10 years ago. The first few years I forwarded it but I've since given up.

EGreg 8y ago

I wanted to use this to finally PROVE that I mailed xyz content and not simply that receipt was signed for a box. But NO, they don’t get it and only scan the outside. Is there a service that will actually print the stuff I email and mail it?

omilu 8y ago

This feature is great. See a grayscale scale image of the envelopes and packages being delivered to your house everyday.

SlowRobotAhead 8y ago
What decision or choices do you make based on that new data stream? What is the advantage, because I really don’t get the idea. Edit: I see below; that theft awareness and not having to go check the mailbox are the features... ok, I guess. I have trouble believing that this applies to so many people they need to support a public facing service for it.
- toomuchtodo 8y ago
  Whether I check or ignore the mail on that day. If I could pay the postal service to have a virtual address for me where all mail was opened and scanned, they'd have my business for life (I have to settle with a commercial provider for this service). I'm hopeful this product is a step in that direction.
  - SlowRobotAhead 8y ago
    You want the government to open and log your mail? You and I are surely very different people :)
    - toomuchtodo 8y ago
      The government can already open your non-first class mail without a warrant, and if its first class mail, I'm not convinced it'll be hard to get a warrant. The problem with commercial mail processors is that you can't forward mail out from them like you can with a PO box or other traditional address. So if you get an address from one of them, and then either change providers or they go out of business, you're SOL. That address is now a blackhole for your mail. Hence, why I want the USPS to sanction and operate the service.

mikro2nd 8y ago

Sounds like USPS is joining the panopticon-purveying surveillance capitalism game. "It's only metadata..."

artificial 8y ago
Joining? This is the result of it. Every parcel and package is photographed and available to LE.
- omilu 8y ago
  I'm pretty sure it's all photographed and stored wether u sign up or not.
  - dylan604 8y ago
    Not sure of the down votes, but I have the same assumption. Actually, my guess is that they were doing this first, and then someone said, "Hey, we could charge people for this as a service, and then that would offset some of the costs." Of course that person would not have received a raise or bonus for the idea though.
    - rootusrootus 8y ago
      They do not, however, charge for the service.
wil421 8y ago
It’s well known the FBI monitors mail going through USPS. They are able to flag addresses or people for inspection and backtrack all mail.[1][2] People used to send a lot more bombs through the mail and recently anthrax. I’m supprised it’s not so well known. I’m not sure you have an expectation of privacy sending mail through anyone like USPS, FedEx, and UPS. They can open whatever they want at any time. Tracking packages should be trivial. [1]https://www.nytimes.com/2013/07/04/us/monitoring-of-snail-mail.html https://www.nytimes.com/2013/07/04/us/monitoring-of-snail-ma... [2]https://en.m.wikipedia.org/wiki/Mail_Isolation_Control_and_Tracking https://en.m.wikipedia.org/wiki/Mail_Isolation_Control_and_T...

kawfey 8y ago

https://krebsonsecurity.com/2018/11/u-s-secret-service-warns-id-thieves-are-abusing-uspss-mail-scanning-service/ https://krebsonsecurity.com/2018/11/u-s-secret-service-warns...

rickyc091 8y ago
They've "fixed" the loophole by sending you a physical letter with a pin number that you have to input onto their website to activate the service. However, someone that's targetting you could still steal your mail with the pin.
- sesutton 8y ago
  Unless they changed it very recently you can still sign up completely online or have them mail you a PIN. They do still mail you a PIN no matter what so you can at least deactivate it if you didn't set it up.
- omilu 8y ago
  Negative, I just activated it and all I had to do was answer some questions related to my credit.
  - mynameisvlad 8y ago
    Is the address you activated it for on your credit report? They likely verified your identity through those questions, and would also have your current and past addresses as part of that.
SlowRobotAhead 8y ago
Maybe I just didn’t see the attack vector clearly, but it appears Krebs and security issue is that a scammer can target you, sign you up for this, see that you are a CapitalOne account holder - THEN use that information to further attack you say by opening a new account at the same bank. Seems like a pretty flimsy side information gathering service. If an attacker has enough information to add an account for you, they probably have enough to determine where you bank at. Good that the USPS can fix it easily enough, but maybe I’m missing how scammer would otherwise use this info.

visviva 8y ago

Why though?

azinman2 8y ago
I like knowing what’s coming so that if it’s missing I know a theft has occurred, and given how infrequent I receive useful mail I know when to check.
rickyc091 8y ago
I'll add to this. It's useful in the case where you don't own a house and your mailbox is on another floor, or on the opposite side of the building. If there's nothing useful, you can avoid taking a trip there.
dugluak 8y ago
It's handy if you are living in a large apartment complex where the mailbox is far away from your unit.
dontbenebby 8y ago
I set it up for my PO box so I don't make unnecessary trips to the post office.
Shivetya 8y ago
I use it to know when something important is to arrive. they also will list packages to. I don't care for much of what shows. Magazines never have a picture but get a blank stating no picture for the piece is available. it just comes down to convenience. they already scan everything so why not take advantage of it. would I pay for the service, probably not unless the cost per month as trivial
- dylan604 8y ago
  >Magazines never have a picture but get a blank stating no picture for the piece is available. This is interesting. We have this service for my address, but don't get magazines so I haven't seen it. I wonder if this has to do with the size/format of the scanner being designed for envelopes only, or if it's something crazy like fear of copyright infringement?

reaperducer 8y ago

I had this back when I lived in Chicago a number of years ago. Unfortunately, I still have it even though I've moved away so now I get to preview someone else's mail. The last few times I tried to unsubscribe, the USPS web site was not working properly, so I just roundfile the incoming messages.

dontbenebby 8y ago

My only complaint is you need a separate account for each address. (So if you have a PO box and a residence, you need to sign up for 2 separate USPS.com accounts to get informed delivery for both)

sl1ck731 8y ago

This has been great for deciding if I want to walk out to the mailbox in the winter or not. But I believe signing up for this caused me to get a ton of junk mail. There is something about either forwarding/address changing or this informed delivery that allows USPS to sell your new address to junk mailers. I signed up for both at the same time and was flooded with new junk mail the day I moved in. It gives me a serious distaste for the postal service as an organization.

secabeen 8y ago
It's the forwarding/address changing. They sell that DB widely, so that companies can update their records within the forwarding window. Junk mailers buy it too.
- tzs 8y ago
  Credit reporting agencies also get it. I had a change of address for a neighbor mistakenly applied to me [1], and now my credit report claims I briefly lived at their new address. Mostly not a problem, except when a site does the "ask questions about your credit report to verify identity" thin, and asks about prior addresses I need to watch for that address. [1] Briefly, me and the neighbors have the same last name. I'm at address 537 Our Street, and they are at 567 Our Street. They submitted a change of address form for 567 Our Street. It turns out the house they live in belonged to the wife before they got married, and in the post office records it is still listed under her maiden name. So when they filed the change of address, someone at the PO noticed that the name did not match the records for 567, but did match for 537, assumed that it was from me and I had botched entering the address, "fixed" it, and processed it.
Bedon292 8y ago
Its not informed delivery that did it. I signed up for this a while back with no change. It was the forwarding address thing. When I last did it there was a bunch of boxes you had to uncheck to not 'sign up' for all the other stuff.
logfromblammo 8y ago
The workaround is to do a temporary change of address, and contact each company that sends you mail forwarded from your old address individually, to update your address record. When the mail stops forwarding, you stop getting mail from anyone that you didn't explicitly inform of your new address. The permanent change of address triggers advertising that targets new residents. Restaurants want to try to snag your regular business before you find other options on your own. Hardware stores expect that you might be doing some post-move remodeling. Insurers might try to sell you on a new homeowner or renter policy. Cable and phone companies offer you limited-time deals for new customers. It's a one-time deluge that tails off pretty quickly. The USPS makes a lot of their revenue from periodicals (2nd class) and marketing (3rd class) mail.

crazygringo 8y ago

I tried signing up for this 3 months ago, and was shocked to receive images for the mail of literally everyone in my building (I'm one of seven apartments). Huuuge privacy violation. (It's just images of the envelopes, but that still tells you a lot.) I unsubscribed and then went to file feedback, and got an immediate reply explaining this was by design: > Thank you for participating in Informed Delivery®. You recently reported that you are receiving images for other units in your apartment complex. This is due to the fact that your unit/complex is not coded down to a unique delivery point barcode, which is a requirement for this service. > In order for the feature to provide mail images to the appropriate recipient(s), each multi-unit building on each carrier route must be individually identified and coded to the unit level. While most addresses are coded at this level, this coding process, especially in high density areas, is a work in progress. If you live in multi-unit building and you have successfully registered on usps.com ®, but the sign up process indicates that you do not have an eligible address, we are unable to offer you the feature until the coding is complete. Please check back at a later date. It seems insane that if my building isn't "coded" I see everyone's mail instead of nobody's. And it's not like I'm in the middle of nowhere -- I'm in Brooklyn, half a block away from an express train stop. And the post office knows about our different addresses -- I mean, they deliver mail directly into our individual locked mailboxes.

lacey 8y ago
I had a similar experience after moving a year ago. I kept receiving the emails for mail going to my previous address. This was despite my having filed a change of address. I suggested that this was a privacy problem and was told that it was my responsibility to stop the emails if I didn’t want to continue receiving them. After two or three more back-and-forth emails I still had absolutely no acknowledgement from them that this is a problem.
- Spooky23 8y ago
  It isn’t a problem. The outer envelope isn’t private by design and law. It’s metadata that is open to whomever sees it.
jsight 8y ago

nkozyra 8y ago

This is still a security concern. I live in a building in NYC with a shared mailbox for both apartments. I can see every piece of mail my neighbor gets. Granted, I see this when I open the mailbox, but having a digital record of it in inherently insecure email is a bit concerning.

chrismeller 8y ago
Email aspect aside, if you have a shared mailbox it’s actually not inherently any less secure... you could be taking a picture of every piece of mail every day anyway. Their privacy isn’t really being violated any more or less than it already was.
- nkozyra 8y ago
  I mentioned that; but it's effectively me making a decision for someone else to have images of their mail disseminated electronically via an insecure route.

verst 8y ago

This issue is a privacy / security nightmare. I had my mail forwarded to my colleague while I was traveling for business for 2 months. Signed up for informed delivery with his address but my name (that's how I was forwarding mail). Not only did I not have to verify that I live at that address and hence started receiving emails with images of my incoming mail, but I also received images for his and his wife's mail. Trying to set up informed delivery for my address required some sort of in person address verification which I didn't feel like completing, but the emails with scans of incoming mail still are sent to me daily (which is all I needed anyway). Very concerning how anyone could easily observe my mail this way. By the way, it seems that address verification is only required to access some sort of dashboard, but this doesn't prevent the emails with images of incoming mail to be sent.

udkl 8y ago
I had to make the decision just a few days ago and as enticing it seemed that previewing at my mail before it was in my hand wouldn't add any value for me. The other factor was that I did not trust USPS (or any 'non-technical-at-core' company for that matter) with the security and privacy of my data. Looks like it was the right choice not to opt in.

turtlebits 8y ago

I redirected these to my spam box after at least 60% of the e-mails I received had no image and the text "A piece of mail that we do not have for is included in today's mail".

chiefalchemist 8y ago

Wasn't there a similar thread on HN a couple months ago about this? I remember commenting about the privacy issues, etc. and was told that USPS is really taking digital images of all the mail, and this is simply offering that as a service. There was a link to support that comment as well. That is, if you're concern about your gov monitoring your mail, that genie is out of the bottle and ain't never going back.

gfo 8y ago
The biggest privacy issue I can imagine here is if you see someone else's mail through the portal. A few anecdotes about this happening in the comments are concerning, but I was already under the impression USPS was doing some sort of digital imaging and OCR to efficiently sort the mail so my impression is this just gives you the ability to see those images. Am I missing something?
chrismeller 8y ago
They’ve been doing that for years though. I remember a NYT article from over a decade ago about the women who sit at computers and look at images of USPS mail all day, every day, trying to interpret hand-written names and addresses.
joezydeco 8y ago
The USPS started scanning everything right around the time the anthrax letters were going out. USPS has also figured out how to many some money off of this. You'll start to see relevant ads in between the mail images based on the kind of mail you're receiving. I've had the preview for about a year now and the ads are slowly increasing.

theaccordance 8y ago

You mean to tell me I can get a daily spam message showing me previews of all the spam coming to my physical inbox?

jtokoph 8y ago
The funny part is that they don’t scan the kind of spam that is blanketed to your area like grocery store inserts and local gym offers (the stuff that isn’t actually addressed to you). They do still scan the targeted spam like credit card offers and such. They don’t scan magazines either. Just individually addressed envelopes and postcards.
- theaccordance 8y ago
  Except every exception you've outlined has been delivered to me in my daily previews since signing up 6 months ago
  - gowld 8y ago
    They scan the stuff sent to "YOU OR CURRENT RESIDENT". I think they don't scan the stuff that is dropped off in a giant stack with orders to deliver to every box in a zip code.
    - deleted 8y ago
      [deleted]
- astura 8y ago
  You can opt out of (most of) the prescreened credit card offers: https://www.consumer.ftc.gov/articles/0148-prescreened-credit-and-insurance-offers https://www.consumer.ftc.gov/articles/0148-prescreened-credi...
dawnerd 8y ago
They actually don’t scan most of the spam. Only ones that end up getting scanned are credit card offers and those Comcast ones that try to look like official business letters. Seems more often than not they straight up don’t bother to email me though.

cft 8y ago

I have been using virtualpostmail.com to scan my mail. Much better.

bootlooped 8y ago

I would love if this would let me flag something and automatically return to sender. I've lived in a rental for a year now and I still get more mail for other people than I do for myself.

octorian 8y ago

I love this service for the parcel data, for pretty much the same reasons as the UPS and FedEx equivalents. It means I actually know what parcels are headed my way, regardless of whether or not someone explicitly gave me a tracking number. Makes it much easier to know when I'm getting something.

geuis 8y ago

I had to disable this because of the sheer volume of email I started getting from USPS.

ars 8y ago
They send one message a day. Did you get more than that?
- geuis 8y ago
  Yeah, it was too much. I hate noise in my inbox.

vinay427 8y ago

I love this service, though it has a sometimes disappointingly high number of pieces of mail for which no picture is available. Anyway, as I'm currently out of the country I can view the mail sent to my family's address which now serves as my US mail address, though I definitely understand how this would be a privacy concern if you have multiple "households" at the same address.

arcticbull 8y ago

I highly recommend a service like virtualpostmail (there's a few, but this is the one I use). They're a commercial mail receiving service. You get a new address (like a PO, but deliverable by everyone -- though this gets tricky with credit card billing addresses). Once mail gets delivered, you get a scan of the front side. Then you can choose to have it shredded, scanned to PDF or delivered to you. This is great for a lot of reasons: (1) Americans move an average of 12 times in their lives, and changing addresses is a huge PITA. This gives you a forever-mailing-address (well, as long as you keep paying). (2) Practically never deal with physical letter mail again, just PDFs (3) If you get that once in a blue moon letter you actually want, they'll just mail it to you. Not free, but IMO worth every penny.

0xffff2 8y ago
Their pricing seems awfully steep. I could see this service being worth maybe $5/mo, but $30? I can't imagine paying $30/mo just so I don't have to change addresses when I move.

seltzered_ 8y ago

Worth remembering five years ago there was a startup (Outbox) trying to work with the USPS on this with some disruptive features (spam mail removal). USPS killed it: https://www.insidesources.com/outbox-vs-usps-how-the-post-office-killed-digital-mail/ https://www.insidesources.com/outbox-vs-usps-how-the-post-of... https://news.ycombinator.com/item?id=7667068 https://news.ycombinator.com/item?id=7667068 Outbox's shutdown note: http://web.archive.org/web/20140712084627/http://blog.outboxmail.com/post/74086768959/outbox-is-shutting-down-a-note-of-gratitude http://web.archive.org/web/20140712084627/http://blog.outbox... https://news.ycombinator.com/item?id=7097892 https://news.ycombinator.com/item?id=7097892

0xffff2 8y ago
I think spam mail removal is an entirely different beast since USPS makes a lot (maybe even most) of their money off of mail that most people consider spam. It's in USPS's financial interest to deliver as much junk mail to you as possible.
- Wingman4l7 8y ago
  As much as I rely on USPS for a lot of things and love them for it, I'm still sore at them for very obviously sharing my postal address with a bunch of spam mailers. I foolishly filed an official change-of-address with them when I moved cities a few years ago -- and immediately started getting junk mail from all manner of companies, addressed to me personally, at my new residence.
- wallacoloo 8y ago
  When I tried USPS' informed delivery about a year back, I only emailed me images of spam mail. If it wasn't spam, it went through and showed up in my physical mailbox without me getting a digital image of it first.

sammycdubs 8y ago

The recommendation I've seen about how to deal with the potential privacy/security implications is to sign up for it even if you don't use it. This lets you "park" your address, so you're notified of any changes or if anyone tries to sign up for your address maliciously. https://krebsonsecurity.com/tag/informed-delivery/ https://krebsonsecurity.com/tag/informed-delivery/

AcerbicZero 8y ago

Kramer had the right idea. I want out of this mail thing, entirely.

exabrial 8y ago

Can I just have all of my mail emailed to me? That'd be great.

homero 8y ago

I've used the beta for a year, it's pretty good but there's a few bugs. And it adds anxiety because now I'm aware of letters that didn't arrive then show up later. Before i wouldn't have thought about it. I save the email until i get it.

whalesalad 8y ago

Been using this for a few months, it's pretty cool. Especially helpful as a contractor when it's helpful to know if that late check is going to be arriving later in the day or if you should hound the client again.

turc1656 8y ago

I recently moved and found out about this when I signed up for the change of address and mail forwarding. It works well for me. I get daily emails with photos of what's coming. The image sizes are small but still clear - which is good because that keeps the email size to a very small level, even on days with a lot of mail. There's some things that don't have images for some unknown reason, but overall it works well for me and I'm impressed with the service.

mwexler 8y ago

Seems like it should be more useful than it is. I unsubbed after 3 months. Seeing an envelope didn't really give me much info as a consumer. Perhaps on a long trip or something, it would be more useful. Now, if I could have selected things to trash immediately to reduce the waste, or if the entire message could have been digitized... well, that would be helpful. Companies have come and gone offering services like this, but no one has gotten it quite right for now.

ars 8y ago
I use it to make sure I'm getting all my mail. And yes, I've found some letters that never showed up. I clicked the button saying it was missing and it showed up a few days later.

jonathankoren 8y ago

Ahh... the feel when you convert your warrantless mass surveillance program ( https://en.wikipedia.org/wiki/Mail_Isolation_Control_and_Tracking https://en.wikipedia.org/wiki/Mail_Isolation_Control_and_Tra... ) into a consumer value add.

cphoover 8y ago

Product idea: Image classification for incoming mail to set alerts when you are sent certain mail... Some things that come to mind: bills, jury duty, speed camera tickets... etc. Anyone interested in working on this? LMK

eli 8y ago
https://www.earthclassmail.com/ https://www.earthclassmail.com/ among others

unstatusthequo 8y ago

Hey at least the government will have copies of ll your mail now too.

cascom 8y ago
they've been doing this for years (and providing copies to law enforcement) they're just letting you see it now! https://www.nytimes.com/2013/08/03/us/postal-service-confirms-photographing-all-us-mail.html https://www.nytimes.com/2013/08/03/us/postal-service-confirm...

silveira 8y ago

I have being using this for a while. It's quite nice.

synaesthesisx 8y ago

The glaring issue with informed delivery is it's fairly easy for someone to sign up on someone else's address. There are even reports of people supposedly using it on the home office addresses of lawyers involved in M&A. https://krebsonsecurity.com/2017/10/usps-informed-delivery-is-stalkers-dream/ https://krebsonsecurity.com/2017/10/usps-informed-delivery-i... USPS really dropped the ball on this one.

rtkwe 8y ago
They've changed the auth method. When I signed up they mailed me one of the secure letter (rip open seams with random pattern on the inside) things used for CC pins and sensitive info with a validation number I had to enter.

tzs 8y ago

One annoying limitation (at least when I signed up) is that a given USPS.com account can only manage it for one mailbox. If you have more than one mailbox, such as the mailbox in front of your house and a separate PO box, you need to have two separate USPS.com accounts.

RyanShook 8y ago

Have been using this service for over a year. Seems to be pretty insecure from stories I have read but I appreciate the convenience.

Animats 8y ago

If only you could run a spam filter on the images and have the junk mail rerouted direct to recycling. USPS RecycleDirect™

cpr 8y ago

Been using this for over a year. It's so spotty it's useless.

sairahul82 8y ago

I have been using it for past 8 months. It is very useful service and worked most of the time. I did get couple of times the scans of other people mails but mostly its great. I did find some missing packages once because of local mail delivery mishap.

miguelmota 8y ago

Been looking for a way to get USPS physical mail notifications. Worst case scenario everybody will see that I get utility bills just like everyone else.

chrsstrm 8y ago

Outside of the (valid) privacy concerns, I use this and considered it an awesome tool. Then I ran into the good old efficiency and effort of the USPS we all know and love... I was expecting a rather important document from the government, so when the image of it showed up in my Informed Delivery email, I knew to go to the mailbox that day, but the letter never arrived. Instructions on the USPS site tell you that even though you see an image of the mail piece, it might not arrive for up to +7 days later and they ask you to wait the full 7 days before declaring your mail missing - there is a feature where you click on a link to report a specific piece of mail as not delivered. So I wait exactly 7 days and what do you know, the link to report that letter is expired. They expire the damn link 7 days after the email is sent, which means if you follow directions you are sent into a literal black hole because apparently no one on the team tested for obvious logical conflicts. The letter never arrived and my report on this glaring flaw was never responded to.

humblebee 8y ago

off topic: Is there some service by USPS where I can have a P.O. Box, but have my mail forwarded to any address? I find myself having to move a lot, and trying to keep track of all the addresses I need to update is challenging for myself. I'd love to have a service where I can send my mail and only make an address change on that service when I need to update my mailing address.

cinquemb 8y ago

Monetization of the surveillance program they long had in place? Not bad.

gyc 8y ago

I signed up for it when living at my old apartment. When I moved out of the apartment, I somehow got locked out of my USPS account so I could not update the settings to indicate that I had moved out. So now everyday I get an e-mail showing the incoming USPS mail of the person currently living at my old apartment.

edwhitesell 8y ago

Of course, if you don't sign up, make sure you DO opt out of Informed Delivery. Otherwise someone else may sign up and get copies of all your mail sent to them without your knowledge.

kirillzubovsky 8y ago

That’s great, can they now stop selling my mailbox space to advertisers. Incredibly annoying - many government services make it basically mandatory to have a mailing address, and there is now way to stop pounds of junk that land into it on daily basis.

odysseus 8y ago

Can multiple people at the same address sign up for this?

tlobes 8y ago

I signed up for this after moving out of my apartment and temporarily set up forwarding to my a freind’s address. It’s a great service, though I realized no confirmation was needed for me to start getting this info.

cweiss 8y ago

Nice - I signed up for it and I'm seeing images of mail being sent to my previous address (that's actually addressed to the current occupants, not my mail being mis-delivered).