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> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software updat

• jhack 9y ago
  > It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. The right thing would have been for Apple to either stop this behaviour or give users the option (retain performance or retain battery life). They're doing neither.
  • askafriend 9y ago
    I disagree. I think they're doing the right thing here. Most users shouldn't need to manage their battery performance actively at all. What's next? Users should manage their own RAM usage? Absolutely not. They're giving away batteries for free, and giving users more visibility into the health of their battery in an upcoming update. That's the right thing.
    • PacketPaul 9y ago
      The batteries are not free. How about a user replaceable battery design?
      • austenallred 9y ago
        The trade-offs that come with that would completely destroy everything that makes iPhones great.
        • jhack 9y ago
          Maybe if they made their iPhones that fraction of a millimetre thicker, they'd have the courage to bring back a headphone jack into their $1000 phones.
          • ceejayoz 9y ago
            Wasn't the point to have better waterproofing? IIRC the keynote mentioned it being the main spot for water intrusion.
            • mad182 9y ago
              I have a waterproof phone with jack.
          • austenallred 9y ago
            I know it's not common for people to say this out loud, but I spent $1200 on an iPhone last month, and a. I don't care about a headphone jack, at all; I use Airpods and the experience is phenomenal b. Consider me crazy, but I actually like my phones getting smaller and lighter What if Apple is just making a phone for people like me, and is comfortable with those trade-offs?
            • matwood 9y ago
              I'm with you. The iPhone X is the best iPhone I've ever used. The headphone jack uproar was a tempest in a teapot. Apple saw the stats that either a) people use the headphone that come with the phone or b) they upgrade to wireless headphones. The small group of people using expensive wired headphones can afford an additional $7 permanent attachment. Yes, Apple prioritizes size and design over everything else. Removable batteries add size, weight, and likely impact the water proof ability of the device. Even when I had a phone that could easily swap batteries I never bought additional ones because they were not cheap and would be discarded when I got a new phone. I'll also say that I'm happy with the change Apple did here. They failed at communicating it, but I have been on the receiving end of an older phone that would shutdown/crash with plenty of battery left, and would have preferred it to slow down so I could at least use it.
    • blensor 9y ago
      So you think a Popup "Hey you're battery is going bad. Do you want to [keep the performance] or [save the battery life]?" Would be too much??
      • JoeAltmaier 9y ago
        Or maybe "How long do you want your battery to last?" Choose 6 hours, or 8, or 12.
        • mikeash 9y ago
          “How often do you want your phone to suddenly shut off without warning?” [Never] [Sometimes] [Often]
          • oneeyedpigeon 9y ago
            Do we actually know the numbers (e.g. battery life and expected number of shutdowns) required to make any of these points more than moot? Because there are definitely values that would win hands-down for either side.
            • mikeash 9y ago
              I don’t think we have any numbers, but the sudden shutdown problem was pretty frequent, enough that Apple issued a recall for one model and a lot of people saw it happen.
      • mikeash 9y ago
        It’s not about battery life. It’s about not pulling so much current that it suddenly shuts down the entire device. Why do so many people think this is just about making a charge last longer?
        • PhasmaFelis 9y ago
          The hardware/software behavior could be 100% justified and it still wouldn't excuse the fact that they've hidden it all this time, driving millions of people to buy new phones when they really just needed a new battery.
    • CaptSpify 9y ago
      Yeah, why should we let users manage the devices they own? That'd be absurd! /s
  • ihuman 9y ago
    I don't think Apple would ever introduce a switch that could allow the phone to randomly power down.
    • bytecodes 9y ago
      Well, there is a button that turns the phone off. The angry users could use that and experience the same thing.
  • wodenokoto 9y ago
    So the right thing is to have phones crash as the battery age? This is not a question about battery life in terms of how many hours the phone can run. This is a question about the phones ability to draw high amounts of power for short intervals.
    • kleptco 9y ago
      The right thing is that people who replaced their deliberately slowed down iPhones with new iPhones because of their ignorance about what Apple had done, should have an appropriate remedy not contained in this "we're sorry if you didn't understand that we care a lot about you" press release. It doesn't matter anyway, even though millions of similar batteries in Android phones apparently didn't require a similar secret performance degradation, we are still a long way from reaching the depths that Apple can go to before Apple fans will seriously consider an alternative.
      • bb88 9y ago
        nitpick: "ignorance" puts the blame on the consumer -- in this case it's not their fault. > should have an appropriate remedy I think a lawsuit is appropriate.
      • rlanday 9y ago
        > even though millions of similar batteries in Android phones apparently didn't require a similar secret performance degradation You know for sure how the power-management code works in every Android device ever produced?
        • JesseObrien 9y ago
          > we are still a long way from reaching the depths that Apple can go to before Apple fans will seriously consider an alternative. You're literally proving the point here. There's much, much more transparency on the Android side of things. Custom ROMs and the stock Google Android images have been combed over for almost the last decade by loads of different individuals and groups around the world. Now, we surely don't control the Samsung-esque bloatware that they slap on top of stock Android, but there's absolutely no way there's throttling code that lives in Android that we don't know about yet. Anecdotal evidence of my own: I have a Nexus 5 that's nearly 5 years old now that my kids use daily. It's using a stock Lineage ROM. The battery certainly isn't the best anymore, but the phone doesn't feel different than the day I bought it, and it doesn't crash.
  • sjrd 9y ago
    Ah, so you prefer your phone just shutting down unexpectedly when you open your picture-taking app, update the public transportation app to buy a ticket because they updated the server, or exit the metro into the freezing cold of winter? Right. Not an Apple customer (never was, probably never will), I use a Samsung Android, and I wish my phone were doing that performance limitation thing, because I do feel the issues caused by unexpected shutdowns on a daily basis. I constantly carry an extra battery to be able to reboot my phone when that happens.
    • Woofles 9y ago
      Anecdotal evidence, but my 6s (which I had the battery replaced a year ago under the iPhone 6s battery replacement program) was shutting down just last week when I would walk outside, even if it was at or above 50%. I'm really interested as to where this issue came from, because before I had the unexpected shutdowns with my 6s that Apple came out and admitted was the battery's fault, I had never had this problem with a previous iPhone (or even in the first 6-9 months that I owned the 6s).
      • braderhart 9y ago
        Sounds like very poor design and more dishonesty from Apple.
      • MBCook 9y ago
        These kind of things are worse with the temperature is very cold outside. Is that the case for where you are?
      • sjy 9y ago
        I know three Australian iPhone 6 users who had this problem when their phones were exposed to 0 °C on holiday in Europe. I wondered whether batteries sold and used in Australia might have different specs or somehow become accustomed to the higher temperature.
  • LoSboccacc 9y ago
    The rigt thing would have been a model recall changing the battery with something that has enough voltage margin to keep the cpu running after the usual degradation for at least the 500 cycles it’s rated for This is an engineering issue on evaluating margins properly repackaged as “we’re improving battery life” to hide stability issue caused by bad assumptions on cpu stability across voltage ranges.
    • pishpash 9y ago
      Exactly, this does nothing to prevent Apple from shoving a dinky battery in future phones and selling $99 annual battery replacements (after 2018). Battery itself costs nothing. $29 may be at-cost for labor. $99 is a large margin.
    • tigershark 9y ago
      3.3 years on the iPhone 6 charging it once a day is 1000 cycles, well above 500..
      • LoSboccacc 9y ago
        Because you’re being throttled, duh
        • tigershark 9y ago
          Better being throttled than having to endure boot loops, daily crashes and a battery dead at 5 pm honestly..
          • LoSboccacc 9y ago
            Better having faulty hardware replaced tbh. Especially expensive hardware.
      • goialoq 9y ago
        Cycles are floats, not integers. It's only a full cycle if the battery is discharged very deeply. http://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batteries http://batteryuniversity.com/learn/article/how_to_prolong_li...
  • evilduck 9y ago
    Correction, it's "retain performance and experience random shutdowns or, reduce performance and avoid random shutdowns". You can't choose performance 100% of the time without compromise on battery power. That goes for literally any device. After they figured out that it's a current draw issue with old batteries that caused it, they would _never_ give you a checkbox option to allow unexpected shutdowns.
• PacketPaul 9y ago
  What about those of us that already paid to have the battery replaced? I was having the automatic shut down issue and Apple was telling me the battery was just fine. Since they refused to warrantee the battery I just ended up paying for another battery. This was before the issue was really well-known. They were acting as if I was making it up. But yeah, anytime the phone was below 50% battery life I was in danger of having the phone immediately turn off. In my line of work this is not acceptable. Above anything else I need a working reliable phone.
  • colejohnson66 9y ago
    > What about those of us that already paid to have the battery replaced? Devil’s advocate: one doesn’t complain if they buy something the day before it goes on sale at a store. It’s just bad luck.
    • kbyatnal 9y ago
      Actually, you do complain and then get the store to match it or use your credit card price protection.
      • deleted 9y ago
        [deleted]
      • euyyn 9y ago
        Or just go to the cashier and tell them you want to return it and buy it again at the discounted price. They don't even make you walk to pick a new one.
    • ErikVandeWater 9y ago
      But this is intended as an apology, not a sale. Apologies don't come with big asterisks if they want to be taken seriously. And PacketPaul's experience was even worse because the reps did not believe his story. You can always take to twitter if you want to get something like this fixed, however.
• djsumdog 9y ago
  This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ipod-battery-settlement-explained http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release. That's still lubricious. If we had devices as powerful as today's cellphones that cost $500+ in the early-90s, losing support after 2~3 years would be lubricious. In 2012 I remember seeing someone with the first generation iPhone EDGE (pre-3G). That's right; the thing was like 6? 7 years old? He really only used it on Wi-Fi. EDGE data was painful, but it was still his primary/only phone for another year. The throwaway economy saddens me, and this move doesn't really do enough to prevent the continuing pileup of e-waste being shipped on boats to China and Africa.
  • lytedev 9y ago
    Hahaha "lubricous" - what a fantastic typo!
    • lytedev 9y ago
      I can't read.
    • russh 9y ago
      Had to look that one up, it was worth the effort.
    • TheKarateKid 9y ago
      I mean, the official definition is: "smooth and slippery with oil or a similar substance." So I guess OP could've meant Apple is being a sneak like a snake oil salesman?
  • samb1729 9y ago
    I think you mean ludicrous instead of lubricious, just fyi.
• TheOtherHobbes 9y ago
  Isn't this a time-limited offer? I understood it was valid for a year only.
  • austenallred 9y ago
    > starting in late January and available worldwide through December 2018
  • pishpash 9y ago
    Yes, after next year, they still want to make dough from battery replacements that should have been priced into the outrageous premium price of a new phone that is billed as durable and long lasting. Why are you supposed to pay twice for long lasting performance? Either lower the price of the phone, engineer a better battery that lasts at least 5 years, or make its replacement free for 5 years; otherwise shut up about being a long lasting product.
    • jachee 9y ago
      Where have you seen iPhones "billed as … long-lasting"? I'm tuned into the Apple ecosystem and I've seen "powerful", "magical", and water-resistant, but I can't recall ever seeing the devices advertised as either long-lasting, or affordable.
      • plushpuffin 9y ago
        From the article: > We’ve always wanted our customers to be able to use their iPhones as long as possible. We’re proud that Apple products are known for their durability, and for holding their value longer than our competitors’ devices. From their website, linked from the product page: https://www.apple.com/batteries/why-lithium-ion/ https://www.apple.com/batteries/why-lithium-ion/ Your Apple lithium-ion battery uses fast charging to quickly reach 80% of its capacity, then switches to slower trickle charging. [...] This combined process not only lets you get out and about sooner, it also extends the lifespan of your battery. [...] Apple lithium-ion batteries are designed to hold at least 80% of their original capacity for a high number of charge cycles, which varies depending on the product.
• pointernil 9y ago
  Nothing truly unexpected. Just one more shinny, almost perfect PR reaction... after the fact actually facts which "just incidentally?" helped the sales of newer/replacement products? That does neither give money back to ppl. who actually replaced their phones for big bucks "because it was slow" nor undoes the unnecessary waste, tactics like this produce, in which waste I guess the Management-Team of the company would not like their children to play in. We know, we know totally unintended... "the corporation" says after being caught. U It's simple: gauge your internal enterprise tendencies towards the right-thing-to-do-by-default (in some countries by-the-law btw) or pay up big time. It's new kind of mass-market tech news too; vw and other car makers, now apple, many more to come: very nasty tricks we benefit(ed) from and got caught doing.
• sixothree 9y ago
  That's great. But they charged me over $100 to get mine replaced some months ago.
• joering2 9y ago
  How long ago did you updated your kit from Amazon? I did days of research and did not come up with any seller with genuine quality batteries. Since two mildly exploded and one bloated to triple the size destroying the phone (mostly the case), I would be careful putting Amazon $25 batteries kit into expensive phone.
  • comicjk 9y ago
    I did this with my iPhone 4S about four years ago with no problems. The kit was $10. I destroyed the old battery in the process of getting it out - too much glue - but the new one worked fine.
  • jmull 9y ago
    It was the "YONTEX" kit. It's worked very well so far, but that's only about a week or so. Time will tell, I guess. I'm not completely sure if I understand the problems you've had but if your original batteries are bloating, you have a pretty serious problem and I would NOT look at a third-party battery to solve it. I'd contact Apple and go from there. Also, if it's not a model known to have this kind of problem, wrack your brain to see if you can figure out if there's an environmental issue. (E.g., something like the locker you leave it in when you go to the gym in the morning is actually in direct sunlight at the time you go in the season when you had the problem. Not to let Apple off the hook, just pointing out that if you've had two swollen batteries for a model of phone not known to suffer from that, then the easiest solution could be something more proximate to you.)
• HNSucksAss 9y ago
  WAAAY too lenient. This is typical Apple bullshit. Whether it's nefarious or not, it's certainly consistent with their mania for hiding critical information from the user. They've implemented logic to detect a compromised battery... THEN THEY DON'T ALERT THE USER. There's no excuse for it. Instead, they implement an overly complicated workaround that doesn't actually fix the problem. But... what is the real problem here? Apple may be lying about the rationale in the first place. They claim they're trying to prevent random shutdowns, but those shutdowns were happening on relatively new phones too. The fact is that they probably never figured out what was causing the shutdowns, so they're throttling performance as a workaround in situations that seem to be correlated with them. Another embarrassment for Apple is that they're contributing to this problem with their idiotic campaign of ever-smaller battery volume. The "thinness" excuse is long-played-out and just insulting at this point; not to mention that the iPhone is an ergonomic failure for being TOO thin anyway. Maybe the problem is a defective thermal sensor. Search for "iMac randomly sleeps" or shuts down; Apple is telling people that this is a defective thermal sensor on the logic board and charging $600 to fix three-year-old top-of-the-line computers that are now useless. It's time for everyone to face the fact that Apple is now peddling schlocky merchandise. Glued-together computers with soldered-in RAM, asinine gimmicks like the "touch bar," music-centric phones with no headphone jacks... What does a company have to do to drive customers away? Apple seems to be exploring as many options as they can.
• PhasmaFelis 9y ago
  > So I take the drop to $29 as a tangible apology, which I appreciate. The physical battery costs Apple about $5 to make (https://technology.ihs.com/api/binary/595761 https://technology.ihs.com/api/binary/595761), and probably no more than $5-$10 to ship and install. They're profiting off of their own screw-up and spinning it as a kindness.
  • berbec 9y ago
    > They're profiting off of their own screw-up and spinning it as a kindness. Lets say this gives them an extra $15 profit per battery replacement. I don't think that will balance out the people who now will hold off an extra year to upgrade. As soon as this kicks in, I will be in line at a Genius bar to get my wife's 7 Plus battery replaced. This should hold her over for at least one more release cycle, possibly two. She was otherwise going to get a new phone in 2018.
• braderhart 9y ago
  Thanks Apple PR.
  • jmull 9y ago
    Oh come on. At least you can express what you think is wrong about my take on it rather than just calling me a shill. I'm not a shill, BTW. I was affected by this and think Apple stinks for letting it get to this point. I found out my iPhone 6+ was running at 600Mhz most of the time when it would normally would run at 1400Mhz (going by CPU DasherX). Also, the real world user-experience seemed to be even worse than those numbers, so my guess is there are things affected even more by this than CPU clock. But I just don't generally expect tech companies to always get it right, especially not the first time. I think this is just being realistic. So for me, the question is, how do they respond when they screw up. I think this response is excellent of Apple, except that it took too long. Knocking some points off for that, it still comes out to "good", IMO.
    • unclebucknasty 9y ago
      >just don't generally expect tech companies to always get it right, especially not the first time. I think you're being far too generous to Apple. I won't repeat my previous comment on this thread, but the gist is they knew what they were doing, they knew rumors were swirling for years about slowing down older devices, and they certainly knew that slowed devices encouraged increased participation in their incremental update-oriented product roadmap. There is no reason they couldn't have been transparent about this much earlier and, AFAIK, no technical reason this battery management software couldn't have been released earlier. Given this context, to say they're just figuring it all out and suggest we should ignore their "mistake" and give them credit because they are now doing the right thing does seem a bit naive.
    • y_u_no_rust 9y ago
      Yeah, now I know it wasn't iOS 11 causing my iPhone 6+ to lag so extremely.. pressing the home button and switching apps shuddered like android in 2009 these fuckers did that on purpose so they could easily force people to upgrade their contracts with a new phone I'm honestly not sure what's happening with Apple these days, their shit is going downhill fast.. they are making a ton of money though so maybe it dosen't really matter
• OnlyRepliesToBS 9y ago
  Stepping up and doing the right thing? Bullshit. They were compelled.
• unclebucknasty 9y ago
  >but Apple is stepping up and doing the right thing... People are letting them off the hook too easily. I don't believe having even a perceived legitimate reason to slow down the phones explains why they didn't own up to it earlier. In fact, seems all the more reason they should have explained it, especially given the rumors that have swirled for so long. In short, they certainly benefitted from the upgrades encouraged by the slowed phones, and it conspicuously complements their philosophy of releasing incremental upgrades to customers, which means they were certainly motivated to provide that extra nudge. I have trouble believing that's all coincidence. They've had it their way on the front-end and profited handsomely. Now, on the backend, they are dictating the terms of their own penance. Pretty sweet deal for Apple.
  • Spivak 9y ago
    What is their end game though? * Do nothing and people's phones degrade over time with an ever shortening battery life. * Slow down phones so that people still get a full day charge with less battery. Option B seems like it enables people to keep their phones longer when performance is annoying but battery is a showstopper. A notification might have been appropriate when it happens but then people would still complain that Apple is pushing users to replace their batteries. Better is worse?
    • lostmsu 9y ago
      WTF do you care what their end game should be for their best benefit? Maybe it'd be better for then to simply steal customer's money if they could get away with it. But that would be straight up illegal. And so is forcing users to upgrade by intentionally introducing performance degradation and telling users nothing about it whatsoever.
      • Spivak 9y ago
        There is an action: Apple developers programmed phones to slow down at peak when battery capacity is less than some threshold. Then there is their motivation or 'end game' for doing so: the claim being thrown around being that it's to push users to buy more phones. But it seems like doing nothing and just letting the batteries degrade would sell more phones becuase not holding a full day's charge and shutting off abruptly are much more noticeable signs of a phone's age and not many people will replace their batteries. So if Apple is doing this to sell more phones they're not doing it as well as they could and it's more effort to do this than to just do nothing. Hence I am suspicious that this is their true motivation.
• alien_ 9y ago
  Considering how much a new iPhone costs and the obscene margins they get from selling these devices, Apple could just do the courtesy of replacing the battery for free a couple of times per device and would still have a decent margin.
  • jmull 9y ago
    That's fine, but realize that all you're doing is complaining about the price of iPhones. You're asking for more for the same price (presumably, it would also be OK to get the same at a cheaper price.) And that's really a separate question: should Apple (and other phone makers) include the price of a couple of battery replacements in the initial cost of the phone or not? That's a fair question, but it's not fair to try to change the answer after you've purchased a phone. Put another way, if you don't think an iPhone is worth what Apple is charging, then don't buy one.
    • alien_ 9y ago
      The main non-gimmicky differentiators of the iPhone from Android are longer term support for software updates and more efficient software that achieves a longer battery life. The reality is that both software and battery show their age and need to be updated in order to keep the device in a good shape, within the specs people paid for when they bought the device. Apple does a great job with the software part but it could also do something about the battery,without much impact on their bottom line, as someone else said,the battery costs them just about $5. This practice has to be pioneered by someone and considering their pricing and margins, I think Apple is in the best position to start doing it.
• jasonkostempski 9y ago
  I'd like to see them and everyone else reintroduce removable batteries. If you're "in the field" all day, it's very convenient to have a second battery to swap out and those external battery powered chargers can be just as inconvenient as being tethered to an outlet.
  • dionidium 9y ago
    On the other hand, I'm glad they don't. I work at a desk, not "in the field." I don't want Apple to do anything to make the phone less attractive. I'll just plug it in.
  • valuearb 9y ago
    God no. If I wanted a heavier thicker phone, there are plenty of battery cases that do the trick. Apple's is excellent.
    • ksk 9y ago
      In that case, the iPhone designers might find it puzzling that other smartphone makers have managed to deliver user replaceable batteries on their products without making them heavy OR thick. Or for that matter, other Laptop makers too.
• dingo_bat 9y ago
  > but Apple is stepping up and doing the right thing. Nope. I don't want "visibility into battery health". I want a damn toggle to undo this stupidity. This is just a cash grab plain and simple.
• aphextron 9y ago
  >So I take the drop to $29 as a tangible apology, which I appreciate. (Well, personally, I've already replaced my battery using a $25 kit from Amazon, but obviously that's not viable for the great majority of iPhone owners.) Seems pretty cheap from the worlds richest company considering it's a $5 battery in question that takes minutes to replace. Why could they not offer full RMA service?
  • jsz0 9y ago
    For the same reason auto makers don't offer free lifetime oil changes. A battery is expected to degrade over time so if you expect to use a device for 2-3+ years it's your own responsibility to factor that into the cost of ownership.
• dzhiurgis 9y ago
  I’ve replaced things on my iPhones before, the only issue after that was dust ingress on camera lens. How does your kit ensures it?
• jacobwilliamroy 9y ago
  >So I take the drop to $29 as a tangible apology It's more like a middle finger to all the independent smartphone repair shops that have been replacing screens, batteries, speakers, LCDs, and cameras for years. Apple has the resources to subsidize the cost of shipping and labor for battery replacements thus undercutting the Mom & Pop repair shop by a wide margin.
  • icelancer 9y ago
    .... so what should they do? If they subsidize prices and help out the people who would never go to a local repair shop and only know the great white Apple logo in the sky, they're jerks for driving mom/pop shops out of business. If they don't do it then they're non-responsive. Them stepping up and going to $29 plus software updates is the way to go. It just took too long, like everything else Apple does post-Jobs.
• DrScump 9y ago
  So I take the drop to $29 as a tangible apology I take it as public relations and crisis management wrapped in a minor loss-leader. Plus, it automatically boosts store traffic to capture sales/upgrades that wouldn't have happened yet otherwise.
• rorykoehler 9y ago
  The main reason i moved away from iPhone was terrible battery life and phones obviously slowing just as the new models came out. Doubt I'll go back. Haven't missed them at all tbh.
• waytogo 9y ago
  Why can't they just state something like... if battery total capacity < x % then set max CPU clock speed = x Ghz? Or whatever KPIs they use like battery wear level. The current release doesn't say anything more than what was previously known.
• Iv 9y ago
  > It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. Because they were hit by lawsuits. Do not expect that this is a sudden understanding of customers' needs by Apple. They knew perfectly well what they were doing and made the choice to hide this feature. They would not have changed it without these lawsuits. > So I take the drop to $29 as a tangible apology I take it as an admission of guilt that they were overcharging consumers 50$ of pure margin for this.
• perseusprime11 9y ago
  The real question to me is what else do consumers don't know about the products they are buying from Apple, Amazon and other big companies. Look at the great length we have to go to make sure there was no foul play.
• EGreg 9y ago
  Why not just SEE but choose what level of performance I want, based on the "conserve battery" setting. Just put it in the control center for swiping!
• frik 9y ago
  So instead of stopping this shady software tactics, by slowing down devices by software means - they continue doing so??? WTF. They have been caught with iOS7 and iOS11 both massively slowed down certain devices. They just have to stop doing this, it's not legal.
• nameisu 9y ago
  anyone who is going to replace the battery will not get a iphone so thats a 700-1000$ opportunity loss to apple
• tanilama 9y ago
  A late apology, but they do save the brand from further damaging and retain my trust a little bit. For one, I accept their bribe as a customer.
• baby 9y ago
  Except the battery is not the problem, everybody's problem started when we updated to the last iOS version. This is just bullshit and misdirection to make people spend even more money to replace something that already worked.