wastemaster

4 ms·

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The hard problem in hospitality AI isn't intelligence – it's manageability(polydom.ai)
1 points by wastemaster 7mo ago|0 comments
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by wastemaster 7mo ago
Fair — "understands" is generous. It produces text that sounds right. Whether that counts as understanding, honestly I don't know and it doesn't change our approach either way.
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We publish the SOP for our hospitality AI agent – here's what's in it(unabypolydom.medium.com)
2 points by wastemaster 7mo ago|3 comments
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by wastemaster 7mo ago
Hey HN. I'm the CTO at a startup building AI agents for hotels. Lately, I've been seeing a lot of hype around MCP being the "magic bullet" that will instantly make legacy systems AI-ready. After dealing with 15-year-old
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by wastemaster 7mo ago
Spot on. We often joke that a raw LLM acts exactly like an over-eager junior sales rep—it desperately wants to say "yes" to please the customer. Because they learned from us, they inherit the bad human habit of equating "help
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by wastemaster 7mo ago
Happy to answer questions about failure modes, where we draw the line between retrieval and operational decisions, and which constraints actually reduced risk in production. The main lesson for us was that “don’t hallucinate” is too soft fo
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The Cake Problem: when LLMs make operational promises nobody can fulfill(medium.com)
3 points by wastemaster 7mo ago|4 comments
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by wastemaster 7mo ago
We deployed AI agents across 25 hospitality properties and logged ~46,000 guest conversations. The main failure mode wasn’t tone or retrieval. It was “confident gap-filling”: the model promising operational outcomes nobody had verified. Thi
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by wastemaster 7mo ago
Thanks — good call. For context, IVR is the "Press 1 for English, Press 2 for..." menu that most hotels use before routing calls. The key finding was that removing it made our metrics look worse, but actually revealed callers we w
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We removed the IVR from 15 hotel phone lines. Drop rates jumped from 15% to 20%(polydom.ai)
7 points by wastemaster 7mo ago|3 comments
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by wastemaster 7mo ago
Author here. We run AI voice agents across a European hotel network. This post covers 6 months of call data and one change (removing the IVR) that revealed something we didn't expect — our old phone system was silently filtering out ca
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Show HN: An AI agent covering all first-line hotel and Airbnb communications(polydom.ai)
1 points by wastemaster 8mo ago|1 comments
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by wastemaster 8mo ago
I’m the CTO of Polydom.ai. We built Una to fundamentally change how hospitality teams work by automating the entire first line of guest interaction. Instead of a video or a pitch deck, the agent conducts its own live interview. You can &quo
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Unravel number patterns in React-powered time-killer game(numbers91.netlify.app)
1 points by wastemaster 3y ago|0 comments
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Journal app with AI-powered scripture guidance (Church of Jesus Christ)(liahona.ai)
6 points by wastemaster 7y ago|0 comments
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by wastemaster 8y ago
Sending this vector is somewhat even worse than just photo. This vector info would allow someone to match your face without your initial photo! (array of 128 floats requires less storage and less transparence) For example if I extract color
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by wastemaster 8y ago
applies to every uploaded photo of this website, uploaded at any time
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by wastemaster 8y ago
Already doing this! Cleaning up all the uploaded info in 3 minutes after upload!
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by wastemaster 8y ago
Already doing this! Cleaning up all the uploaded info in 3 minutes
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by wastemaster 8y ago
Got two gdpr complaints, so I added automated removal of uploaded photos and metadata extracted from those photos. Now photos and data are only stored for 3 minuites, then deleted (app artitecture requires server side processing of uploaded
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by wastemaster 8y ago
Agree, thank you. Somehow I missed that, yep going to add with next update
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by wastemaster 8y ago
yep needs some tuning // added some more resources to it
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by wastemaster 8y ago
This is a good question. the thing is that except you photo I have to extract its vector of facial parameters to match fakes. So with this 128-dimentional vector I can find you on other photos (if I had some) All the pics and their vectors
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by wastemaster 8y ago
haha well, I was looking at them too. I'm not a native speaker, so considered to use at least their name scheme haveibeenfaked.co or something. Fortunately chosen current option
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Have you been faked?(havetheyfaked.me)
73 points by wastemaster 8y ago|71 comments