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We publish the SOP for our hospitality AI agent – here's what's in it

• wastemaster 7mo ago
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• chrisjj 7mo ago
  > That is one of the most common misconceptions about AI agents. People assume the model understands the business. It does not. It understands language. "It understands language" is the most common misconception about "AI". It does not. It is simply a stochastic parrot.
  • wastemaster 7mo ago
    Fair — "understands" is generous. It produces text that sounds right. Whether that counts as understanding, honestly I don't know and it doesn't change our approach either way.
    • chrisjj 7mo ago
      The difference between right and sounds right probably should change your approach. There's a reason you don't see humans wearing badges "Warning. Humans can make mistakes".
      • wastemaster 7mo ago
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  • wastemaster 7mo ago
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