smca

16 ms·

31.
by smca 3y ago
cool idea for next year for sure.
32.
by smca 3y ago
You can tab + space bar to navigate through the pages if you'd like!
33.
by smca 3y ago
My pleasure, hope it's helpful. Yes—on the last point it won't reduce any but might help increase your "win" ability for the chargebacks that do slip through.
34.
by smca 3y ago
Some top-of-mind tips regardless of who you use for payments but I'm glad you're using Stripe! Is it for prepfully.com? Tactical examples below, but the high level takeaway is communication prevents chargebacks. Say what you&#x2
35.
by smca 3y ago
Congrats, Chris!
36.
by smca 3y ago
https://news.ycombinator.com/item?id=37008708
37.
by smca 3y ago
The post was made here with no detail, making it look as though Stripe arbitrarily closed an account without cause. If you choose to post here, you should share details. If not, you should use our support channels (chat, email, phone, and @
38.
by smca 3y ago
You can see it on https://dashboard.stripe.com/radar or if it's easier I prefer adding a `Dispute activity` widget to the Dashboard ( https://snipboard.io/vEamVF.jpg ).
39.
by smca 3y ago
I don't disagree—chargebacks can be abused by end-users, especially if you don't make it easy to get a refund or your communication is lacking. That being said, Stripe doesn't own any part of the process, we're an interm
40.
by smca 3y ago
Using Visa monitoring program as an example here, high dispute rates thresholds are as follows: 0.75% is an early warning, 0.9% is standard and can lead to fines, 1.8% is excessive. Dispute counts and other signals are also taken into accou
41.
by smca 3y ago
I'm happy to take a look at this for you. I also won't share any more details on this post unless you want to provide them yourself. I will reiterate that we'd like to grow with any user we have (particularly a long-tenured o
42.
by smca 3y ago
Why not publicly? But yes: my username@stripe.com. You mention something about reducing chargebacks, was your chargeback rate high for a particular reason? If so, you know we can't support businesses with excessively high chargeback ra
43.
by smca 3y ago
Hey Joe—what's your business's domain? I can't find any details via your profile other than cachoid.com which doesn't resolve for me.
44.
by smca 3y ago
A working business website (or social media site) is required by Stripe’s terms of service, as well as the card networks (Visa and Mastercard). It ensures we know who is selling and what they're selling. If you don't have a work
45.
by smca 3y ago
Not sure what you mean? OP's business isn't supported on Stripe. We communicated that to them two weeks ago, and reiterated that today. https://news.ycombinator.com/item?id=36969195
46.
by smca 3y ago
What's your business? Is it https://news.ycombinator.com/item?id=34278268 ? Crypto businesses can pose an elevated financial risk so we require you to obtain prior written approval per our restricted businesses agreemen
47.
by smca 3y ago
Yes, this was already communicated to the business two weeks before posting here—we don't support adult content per our restricted business list.
48.
by smca 3y ago
I hear you! Things are often posted here to try and overturn decisions that were correctly made (see https://news.ycombinator.com/item?id=34274059 ). We still keep an eye out to make sure we aren't making mistakes (be
49.
by smca 3y ago
Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=36969049 . Feel free to always reach out to me know if
50.
by smca 3y ago
https://news.ycombinator.com/item?id=36969049
51.
by smca 3y ago
Thanks for sharing detail about your business publicly—I'm sorry we can't support your business. Per our terms of service, adult content and services are prohibited ( https://stripe.com/legal/restricted-busines
52.
by smca 3y ago
It's not about speculating whether a given company would one day be big, it's accomodating for both for different reasons. Many of our "high volume customers" were one day not high volume, so saying we can't do bo
53.
by smca 3y ago
Someone asked this recently. You can move your Stripe data to/from any PCI DSS level 1-compliant provider, so what you're saying isn't accurate. To Stripe: https://stripe.com/docs/payments/account&#x
54.
by smca 3y ago
Why would we not want "low volume" SMBs? Many of the SMBs on our platform grow to be much larger businesses. Ignoring a massive sector of businesses who might one day be the next "big thing" would be foolish for one thin
55.
by smca 3y ago
(I work at Stripe) I'd like Stripe to be available for as broad a set of users as possible. Just think about our high-level business model: we charge a fee per transaction for our services. Closing an account without cause does not mak
56.
by smca 3y ago
Hey John, I work at Stripe. Balance Budget looks great and I'm sad we didn't give you a best-in-class experience. My email is my username @stripe.com if you'd like to get in touch to chat further--I'll flag the documenta
57.
by smca 3y ago
Can you share more detail about your business? What are you selling? What's your website? Happy to look into this. We often have to take action to protect Stripe, Stripe users, and Stripe users' customers, but we wouldn't d
58.
by smca 3y ago
For sure, although I based it on OP's stated transaction value + volume ("20k transactions a month with an average ticket size of $15 per transaction"). If you're doing ~$300K/month, it’s likely you would've al
59.
by smca 3y ago
Braintree is a good chunk more expensive than Stripe for OP's needs if they're in the US. Based on the info they shared: • Braintree: 2.59% + $0.49 > Braintree fees: $17,570 cost for 20K txns/month ($15 AOV) • Stripe: 2.9%
60.
by smca 3y ago
Sorry for the hassle. The Dashboard was down for a period of time but we're starting to see it recover now. Payments and the Stripe API were unaffected during this time. Our status site will be kept up to date as it progresses: https:

More ›