4 ms·

Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=

by smca 3y ago

Sorry to hear you've been put off. OP shared more detail which explains why they're unfortunately not supported on Stripe: https://news.ycombinator.com/item?id=36969049 https://news.ycombinator.com/item?id=36969049. Feel free to always reach out to me know if you run into any issues.

anon373839 3y ago
It isn’t this OP specifically who has put me off. It’s the large number of people over the past few years who have reported issues such as Stripe holding their funds hostage for extended lengths of time, and their inability to get meaningful support through the official channels. (I’ve seen Edwin step in to HN threads to fix some of these cases, but the thought of relying on my problem hitting page 1 of Hacker News is very disconcerting.)
- smca 3y ago
  I hear you! Things are often posted here to try and overturn decisions that were correctly made (see https://news.ycombinator.com/item?id=34274059 https://news.ycombinator.com/item?id=34274059). We still keep an eye out to make sure we aren't making mistakes (because they can of course happen). Also, your post doens't need to hit HN to get meaningful support—we have 24x7 support via chat/phone/email and via @stripesupport on Twitter. If your business doesn't fall into these categories I mentioned up top: regulatory compliance (money laundering or fraud), risk management (high rate of chargebacks or credit risk), or a violation of our restricted businesses agreement (get rich quick schemes, counterfeit goods, etc), then there is no legitimate reason why we wouldn't want to support your business.
  - Brian_K_White 3y ago
    If the problem gets fixed, then by definition the decision was not correctly made. The more you say in this thread the more you prove the critics points.
    - smca 3y ago
      Not sure what you mean? OP's business isn't supported on Stripe. We communicated that to them two weeks ago, and reiterated that today. https://news.ycombinator.com/item?id=36969195 https://news.ycombinator.com/item?id=36969195
      - Brian_K_White 3y ago
        Many times people do get the "decision overturned". Pretending not to know this is yet more of what I mean by "the more you talk the worse Stripe looks"
      - Trixter 3y ago
        OP has also told you in these threads that their business pivoted 2 months ago and no longer has adult content, so it is a valid business, yet was still banned.

by smca 3y ago

anon373839 3y ago

It isn’t this OP specifically who has put me off. It’s the large number of people over the past few years who have reported issues such as Stripe holding their funds hostage for extended lengths of time, and their inability to get meaningful support through the official channels. (I’ve seen Edwin step in to HN threads to fix some of these cases, but the thought of relying on my problem hitting page 1 of Hacker News is very disconcerting.)

smca 3y ago
I hear you! Things are often posted here to try and overturn decisions that were correctly made (see https://news.ycombinator.com/item?id=34274059 https://news.ycombinator.com/item?id=34274059). We still keep an eye out to make sure we aren't making mistakes (because they can of course happen). Also, your post doens't need to hit HN to get meaningful support—we have 24x7 support via chat/phone/email and via @stripesupport on Twitter. If your business doesn't fall into these categories I mentioned up top: regulatory compliance (money laundering or fraud), risk management (high rate of chargebacks or credit risk), or a violation of our restricted businesses agreement (get rich quick schemes, counterfeit goods, etc), then there is no legitimate reason why we wouldn't want to support your business.
- Brian_K_White 3y ago
  If the problem gets fixed, then by definition the decision was not correctly made. The more you say in this thread the more you prove the critics points.
  - smca 3y ago
    Not sure what you mean? OP's business isn't supported on Stripe. We communicated that to them two weeks ago, and reiterated that today. https://news.ycombinator.com/item?id=36969195 https://news.ycombinator.com/item?id=36969195
    - Brian_K_White 3y ago
      Many times people do get the "decision overturned". Pretending not to know this is yet more of what I mean by "the more you talk the worse Stripe looks"
    - Trixter 3y ago
      OP has also told you in these threads that their business pivoted 2 months ago and no longer has adult content, so it is a valid business, yet was still banned.