rrwhite

11 ms·

61.
by rrwhite 15y ago
I'm honestly not sure what the names mean anymore. I've seen people call their 4th round their Series A. Our original round was called our Series A (just what legal put on there an no one really payed attention) whereas I think most would d
62.
Why our small, inside Series B round is exactly what we need(blog.uservoice.com)
69 points by rrwhite 15y ago|6 comments
63.
Your FAQ could be answering 40% of support requests and save you 8 hrs/mo(blog.uservoice.com)
101 points by rrwhite 15y ago|34 comments
64.
by rrwhite 15y ago
The tool should be the homepage. It should just start asking me to fill in TODOs when i got to lazymeter.com. None of this registration stuff. Just super cookie me and then say "click here to link to facebook to save your list".
65.
by rrwhite 15y ago
Unless you can't get anyone to offer you coverage which is pretty common.
66.
by rrwhite 15y ago
We (UserVoice) are also hiring and looking at setting up an office in the area (I'm originally from Raleigh/NCSU). Ping me rich AT uservoice
67.
by rrwhite 15y ago
Wait a sec, weren't you the same guys that told me you started to go stir crazy working in an office with no natural light? :) It's a really cool place. I love a dark room to work in but I worry about the long term effect of working in a ba
68.
by rrwhite 15y ago
Olark is a great tool. We (UserVoice) often use it when we're launching a new feature or change to our sign up onramp. That said you can quickly find it overwhelming (and distracting). It's great feedback but you really need to dedicate som
69.
by rrwhite 15y ago
This
70.
by rrwhite 15y ago
Wow this post was like reading a post from myself in the not so distant future. We had the exact same experience on SoftLayer CloudLayer. Random I/O failures, read-only mode and of course the most frustrating part was the support process
71.
by rrwhite 16y ago
We just sat down and picked an amount of valuation (or really dilution) that we were comfortable with and went with it. Everyone was at the same valuation. There was no discount for first movers.
72.
by rrwhite 16y ago
Our actual burn rate was pretty low (~$10K/mo) but it was also unsustainable. No one was being paid and we were just finding enough money to keep a roof over our head. Our "true" burn to keep going would have been much higher than that.
73.
by rrwhite 16y ago
Honestly the determiniation of how much to raise was pretty back of the envelope. I think originally we thought about doing $250K but then after talking to other people it seemed that's a pretty naive number. You really can't get much done
74.
by rrwhite 16y ago
Our key metrics really didn't change over the course of the fundraising process. We had be live for over a year and sign up growth as pretty stable. The only "metric" that changed was the current revenue/mo numbers. But it really wasn't a c
75.
by rrwhite 16y ago
That's a good point. Harder to track and visualize but it would have been interesting. You can roughly assume that anyone in the "invested" column influenced people further down the tree from them.
76.
by rrwhite 16y ago
No, I wish we'd raised double that :)
77.
by rrwhite 16y ago
Happy to answer any questions about this that people may have.
78.
How we almost didn’t raise $800K in the worst investment market in years(blog.uservoice.com)
85 points by rrwhite 16y ago|22 comments
79.
by rrwhite 16y ago
They're not high for most people. They're high for a small subset of people that don't know what they're doing as soon as they read "JSON" :)
80.
by rrwhite 16y ago
Hey Lubos, We definitely need to add something to the Admin Console about this. On the to-do list. :) You can upgrade by: 1. Signing in to the Admin Console 2. Going to Settings 3. Scrolling down and clicking “Change plan” 4. Clicking th
81.
by rrwhite 16y ago
We take all feedback very seriously. Pricing and plans is something we're always iterating on.
82.
by rrwhite 16y ago
Yep. I've heard that story before. We'd love to have you back if you'd have us :) Let me know if there's anythng I can do to make that happen (rich AT uservoice) BTW I'd be remiss if I didn't mention that their "feeback forums" are a far cr
83.
by rrwhite 16y ago
We just spent the last half hour hurriedly changing our marketing site nav based on feedback :) The prices are lower because their per admin. One of our goals wast to make the entry level price points more accessible.
84.
by rrwhite 16y ago
1) Yeah we're working on more in-depth workflow videos and a live demo. 2) It's for giving feedback on your product. We don't force people to signin but we do ask them for a name and email (like blog comments). It's so that you can follow u
85.
by rrwhite 16y ago
The marketing site certainly could use some work. It is a bit confusing. Plans for Full Service are here: http://uservoice.com/fullservice/plans
86.
by rrwhite 16y ago
Getting data into and out of applications is a big issue in the era of SaaS. We've built data export into every single (non-free) plan we have (Though clearly there is a data translation issue. Anyone want to setup a company that helps you
87.
by rrwhite 16y ago
You're correct. We're very bad about being stealthy. We have high hopes as well so if they're not met do let me know :)
88.
by rrwhite 16y ago
I'd like to think it's the latter. At least that's the goal. I'm pretty sure you get better experience from companies that take the time to engage their customers with something like us. You can actually customize your design (see http://f
89.
by rrwhite 16y ago
Thanks for the feedback: 1) The entire admin experience is SSL only. Our pricing grid references SSL but that's primarily for private communities (our widgets all support SSL environments) 2) We'd love to get SSO in the hands of as many peo
90.
by rrwhite 16y ago
That was the first piece of UI we built as it was the part that made us gouge our eyes out in all other solutions we tried :)

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