rrwhite

13 ms·

91.
by rrwhite 16y ago
We really don't think there's a better customer-facing product out there for other startups like ourselves. It's feedback, support tickets and FAQs all in one package. We've been building this over the last 9 months and I'm super excited to
92.
UserVoice launches Helpdesk We want to be the only customer facing tool you need(blog.uservoice.com)
72 points by rrwhite 16y ago|32 comments
93.
by rrwhite 16y ago
A bit of both actually. There was only one truly bad hire. The rest was a result of good people being put in positions that weren't optimal for their skillset. We do think it's one of the better way to deploy the product because one of the
94.
by rrwhite 16y ago
Thanks for all the support and upboat love. Happy to answer (almost) any questions. :) Richard White, Founder/CEO, UserVoice
95.
I'm a CEO, and I'm on the support team(blog.uservoice.com)
1 points by rrwhite 16y ago|0 comments
96.
by rrwhite 16y ago
There will always be exceptions to any rule and GiffGaff seems like quite the exceptional case (They’re even paying customers to do support. This is really cool). Here’s a checklist for whether your company is an exception to this rule: - D
97.
by rrwhite 16y ago
Yes, I am the CEO of UserVoice, I did submit this post and I approve this message. :)
98.
Customer powered support doesn't work(blog.uservoice.com)
66 points by rrwhite 16y ago|16 comments
99.
by rrwhite 17y ago
What about UserVoice weren't you a fan of? - Rich@UserVoice
100.
by rrwhite 17y ago
We're working on that. I just updated the status on it.
101.
by rrwhite 17y ago
We allow anonymous voting but not anonymous commenting. We'll be moving to a more blog style commenting system (name+email) in the near future that won't require an actual login.
102.
by rrwhite 17y ago
The best performing site we ever had (uservoice) was for StackOverflow and they just had a red text at the top of the page that said something to the effect of "Help us build the site" and linked to their uservoice forum. We also have a lot
103.
by rrwhite 17y ago
There's a coupon code in the sidebar here: http://uservoice.com/for/startup
104.
by rrwhite 17y ago
Too true. It's the commitment to the process from people that can actually effect change that's often times the hard part.
105.
by rrwhite 17y ago
fwiw we (uservoice) also allow anonymous feedback and have a 50% off coupon for any startup.
106.
by rrwhite 18y ago
Known bug related to domain aliasing (session cookie set on one domain and not the other). Sorry about that, we're working to get that fixed.
107.
by rrwhite 18y ago
Can you drop me a line (rich@uservoice.com) so we can look into that performance issue?
108.
by rrwhite 18y ago
Cool but I don't know if it's a net positive. I'd be concerned that by making it so easy for users to respond that actual discussion will be stifled because you won't be forced to actually scroll past all the comments to post something. Rea
109.
by rrwhite 18y ago
We use the same internet but other than that no :) We're more focused specifically on dialogue between company and customers (or employees) whereas SlinkSet is more generic and has more tools for aggregating 3rd party content instead of use
110.
by rrwhite 18y ago
We do need to do a better job of banding together on both HN and in real life. One of these days I'd like to actually put together a UI meetup. One day....
111.
by rrwhite 18y ago
Why can't html/css be your sketching/mockup process?
112.
by rrwhite 18y ago
It seems like your saying it takes you longer to do it in HTML/CSS than in Fireworks. They're saying that for them, like myself, that's not the case and thus you should skip the extra step or learn to do mockup html/css faster that you can
113.
by rrwhite 18y ago
We (I run SlimTimer) went with a NYOP plan primarily because of we lack an obvious usage vector (ex: Projects) to limit and because it's hard to put a price on something after you've given it away for over a year. A couple other implementat
114.
by rrwhite 18y ago
Same here. I guess it should be no surprise since the most surprising thing I've noticed since I've moved out here is how little devs and designers interact. It saddens me to no end (though it does help keep me a scarce resource).
115.
by rrwhite 18y ago
Can you expound on what's you find horrible about the points and the arrows. My understanding, and I've been helping the Reddit guys with the redesign, is that people we're getting the idea that the arrows were for moderation and so it made
116.
by rrwhite 18y ago
I have some of the same alignment issues especially when a entry has a long title. I mocked up what it would look like if everything for an entry was vertically centered: http://skitch.com/rrwhite/cm3m/reddit-centered-mod I'm not sure yet
117.
by rrwhite 18y ago
Have you checked out m.reddit.com
118.
by rrwhite 18y ago
Yeah it is essentially the same technique that all those JS rounding libraries use. The nice thing about the libraries is that you don't have to see all those extra horseshit DOM elements you need to make this work. Either way you're going
119.
by rrwhite 18y ago
It's all my fault :) I've been working with the Reddits for the past couple weeks on this realign and it's certainly been quite a challenge given how well the previous design fit the audience. You can also check out the latest design protot
120.
by rrwhite 18y ago
I'm sure it's an eye-opener just as browsing with Netscape 4 would be, but I don't think it really means anything. I gave up on caring about what a site does without JS a long time ago. It's not worth my time to do it just like it's not wor

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