rekoros

9 ms·

61.
by rekoros 4y ago
More likely an FSB hit
62.
by rekoros 4y ago
"Launch HN" is a perk/benefit available to some YC-funded startups, so it's sort of "unfair by design". https://news.ycombinator.com/yli.html
63.
by rekoros 5y ago
Word :)
64.
by rekoros 5y ago
I could be wrong, but I think that such questions are pretty rare with complex products - most issues are about features, bugs, outages, etc. My favorite answer to this question is actually "they would just send an email to their custo
65.
by rekoros 5y ago
By default: yes. However, the vendor could create a private room just for the admins, where sensitive topics could be discussed. Some other thoughts: the vendor could group all admins into a separate "customer", with their own set
66.
by rekoros 5y ago
Just to clarify, you get this account-level view from the perspective of the vendor, correct? (i.e. if I'm an end user and I use Front to get support from my vendor - will my colleagues be able to get involved in sorting through my iss
67.
by rekoros 5y ago
I recorded a brief video showing how the product works - https://www.loom.com/share/da9861a4526b424f90a08e54aa6e5fea (Pretending that Stripe is using Fogbender for customer support)
68.
by rekoros 5y ago
Yes, totally agree on the SSO part. The whole reader/writer part is pretty confusing. I made a brief video that explains a possible workflow: https://www.loom.com/share/7f644774c3114e65b779d13d1c6eda18
69.
by rekoros 5y ago
I know what you mean. We're doing a few things in terms of pricing that (I think) are unusual for support tools: - Unlimited read access to everyone at your company (because customer support conversations should be accessible to all te
70.
by rekoros 5y ago
Great question! Here is how I think about it - by doing support through Slack, you're pushing your users to another tool to get support, away from your own product :) We'd like to make it really easy to fuse a team dashboard (e.g.
71.
by rekoros 5y ago
HelpScout is a super competent team inbox solution, but yes - it's simply not designed for supporting an entire company. We would love for you to beta test! You can kick the tires by signing up and inviting a few colleagues (ping us in
72.
by rekoros 5y ago
Thank you! To the best of my knowledge, people are using Slack's shared channels plus an integration or two (custom or off-the-shelf).
73.
by rekoros 5y ago
Yes, I've talked to quite a few folks who've built their own solutions. Interestingly, AWS almost does this, but you have to know (and remember) the identities of those who should be CCd when opening a ticket.
74.
Launch HN: Fogbender (YC W22) – B2B support software designed for customer teams(fogbender.com)
86 points by rekoros 5y ago|28 comments
75.
by rekoros 5y ago
I’ve enjoyed using Cluvio (cluvio.com)
76.
by rekoros 5y ago
I know what you mean! One way to meet lots of people you’d be able to relate to without abandoning your engineering career is to start a startup - your own company, where you use your developer skills to make a product. That’s what I did, a
77.
by rekoros 5y ago
Yeah, that's true - "not quite related to anything" is definitely wrong word choice here. Perhaps a better way to say it is "it's so impossible to understand, I can't believe it's actually related to anyth
78.
by rekoros 5y ago
I'm not a linguist, so I don't really know. But, even middle-of-Europe Hungarian is related - somewhat - to Khanty and Mansi, and to a lesser extent to Finnish. I just think it's kind of incredible when a language exists in t
79.
by rekoros 5y ago
Mainly because it is not closely related to any other Indo-European language - not an easy feat.
80.
by rekoros 5y ago
Aside: Albanian is an amazing language
81.
by rekoros 5y ago
Basically, you have two options: - learn to embrace the dysfunction while resting and vesting. Note that this is easier to do for founders (vs team members) - avoid the urge to fix the big broken company and quit - there’s lots of interesti
82.
by rekoros 5y ago
I like Tailwind because it brings styling into structure. Dealing with external CSS has always been really challenging for me, and I've always heretically used inline CSS. I mean header files are OK, and professional C developers pro
83.
by rekoros 5y ago
Tailwind made it possible for me (backend developer) to write somewhat maintainable frontend code. It’s a joy to use both as a writer and reader.
84.
by rekoros 5y ago
We put 90K miles on our 2018 Model S D100 It’s had a couple issues, but nothing major - best car I’ve owned by far.
85.
by rekoros 5y ago
Interesting! I guess this can now be done with Gmail/Superhuman/Boomerang "send later" feature as well.
86.
by rekoros 5y ago
Very nice! Many years ago I lived in a house without a phone - the only meaningful way to communicate with faraway friends was sending and receiving paper letters via post. In many ways, that cadence was a great way to maintain relationship
87.
by rekoros 5y ago
Check out secureframe.com as well (I like them the most, albeit just getting going) Also in the space: - Drata - Laika - Tugboat - Kintent
88.
by rekoros 5y ago
Toucan Events | Full-Time | Remote Toucan ( https://toucan.events ) is a post-COVID virtual gatherings platform that makes mingling at an online happy hour as easy as circulating around a physical room or just standing around with
89.
by rekoros 5y ago
Toucan Events | FT | REMOTE https://toucan.events is a post-COVID virtual gatherings platform that makes mingling at an online happy hour as easy as circulating around a physical room or just standing around with a drink and wai
90.
by rekoros 5y ago
This comes from the same galaxy as https://www.yourworldoftext.com/

More ›