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By default: yes. However, the vendor could create a private room just for the admins, where sensitive topics could be discussed. Some other thoughts: the vendo
by rekoros 5y ago
By default: yes. However, the vendor could create a private room just for the admins, where sensitive topics could be discussed.
Some other thoughts: the vendor could group all admins into a separate "customer", with their own set of rooms.
Very similarly, the vendor could also group all users a single "customer" that would function as a community (but where all users are authenticated).
Great question!
- rekoros 5y agoI could be wrong, but I think that such questions are pretty rare with complex products - most issues are about features, bugs, outages, etc. My favorite answer to this question is actually "they would just send an email to their customer success rep" :-)