Just to clarify, you get this account-level view from the perspective of the vendor, correct? (i.e. if I'm an end user and I use Front to get support from my v

Just to clarify, you get this account-level view from the perspective of the vendor, correct? (i.e. if I'm an end user and I use Front to get support from my vendor - will my colleagues be able to get involved in sorting through my issue?)