johmas

10 ms·

31.
by johmas 13y ago
Here is a direct link to our specifications: https://www.tuftandneedle.com/bed/specs We sourced all of our own materials from the outside fabric to our foam mixtures. We've also iterated on the design roughly 130
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by johmas 13y ago
We don't ship overseas yet. We have to do some more growing first but it's something we'd like to provide. The primary issue we see with expanding is that we want to provide excellent service and if we were to just ship it an
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by johmas 13y ago
We'll check on that. Thank you for pointing it out. Regarding Ikea, we're not really able to compete with them on pricing as a startup and I'm not really sure that'd be a wise move for us once we could. We really just wa
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by johmas 13y ago
That's one of the reasons that we're not fans of memory foam. We use a foam that is breathable and that you don't sink into. Ours has a little more bounce.
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by johmas 13y ago
I completely agree. I'll share your feedback with the team. Thank you.
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by johmas 13y ago
We did pass it around the team to make sure it sound right. That generator must be pretty good.
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by johmas 13y ago
Thank you. We really appreciate the support.
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by johmas 13y ago
I apologize I wasn't more clear. I don't mean to come across as judgemental of Ikea. I haven't personally slept on one before other than just testing them out in the show room, but we do have quite a few customers who have re
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by johmas 13y ago
That's a really great point. I'll be sure to share this with the team today.
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by johmas 13y ago
It really is for sure. We've had to get a special machine to package the mattress in a smaller box but we're still paying for what's called Dimensional weight. It's large enough that we aren't being billed for the w
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by johmas 13y ago
Not that I can say for sure but we read HN and it may have had an influence on us if we read it.
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by johmas 13y ago
I haven't slept on it personally but generally customers really like our comfort and feel. * We also work really hard to provide good customer service and policies. * Easy returns, helping you find a place to recycle your old beds a wa
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by johmas 13y ago
We've heard customers like West Elm frames: http://www.westelm.com/shop/furniture/headboards-bed-frames/... Our current frame is just a prototype but is something we'd like to make in the future.
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by johmas 13y ago
Thank you for the feedback on the name. We came up with it while we were tufting our first few prototypes. We were using these huge needles called tufting needles. I agree with you on the renderings. We've gone through 3 photographers
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by johmas 13y ago
The primary difference is that our warranty doesn't pro-rate. When you see a 10-25 year warranty, those aren't true warranties in our opinion. They depreciate the credit you'll get each year and have very strict requirements
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by johmas 13y ago
Well we started with a landing page with a simple form. We thought this would be even simpler than using a Shopify. Once we saw some traction I built the v1 shopping cart in about a day. One of the challenges we had was the software interfa
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by johmas 13y ago
Our foam is a polyurethane foam like most other foam and memory foam mattresses. We use 3 different mixtures of foam in our bed, all of which have been offgas tested and meets the strict standards of the CertiPUR certification. We definitel
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by johmas 13y ago
That's a really good point. We should do a better job at communicating that. For clarification, we only sell a mattress at the moment. It is designed to be comfortable placed directly on the floor as it is on a bed frame. Thank you.
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by johmas 13y ago
Thank you!
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by johmas 13y ago
That's great. If you have any other questions feel free to shoot them to me direct jt at tuftandneedle
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by johmas 13y ago
Maybe we'll do a more in depth blog post about that. We are self funded entirely. Thank you for the kind words.
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by johmas 13y ago
Thank you
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by johmas 13y ago
No previous experience. It was sort of random how we came to mattresses. It came out of a discussion we were having on a lunch break in downtown Palo Alto. I was raging about a bed I had just bought for $3,000+ and wasn't satisfied wit
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by johmas 13y ago
We just released the king size and want to collect some feedback on it before posting to Amazon. Amazon is really limiting when it comes to communication with our customers. This is a major pain point for us for that channel.
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by johmas 13y ago
Thank you for the feedback
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by johmas 13y ago
That's a great question. We have used 3 different photographers since we first launched and haven't been able to get the quality we wanted. So to cut on our costs, and it was really expensive using photographers + studio + models,
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by johmas 13y ago
We really appreciate it. Thank you
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by johmas 13y ago
We recommend a platform bed frame without a boxspring for the best feel. The frame that we have in our photos is of our design but we're not really able to move into hard goods yet. Maybe once we grow a bit more. West Elm has some nice
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by johmas 13y ago
You're definitely right about that. We estimate that 90%+ of our potential customers wouldn't buy our bed unless they were able to touch it and lay down on it. We setup some really good policies to make it super easy to return wit
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by johmas 13y ago
Well our current mattress is more in line with a traditional mattress. We designed it to be compatible with the floor in addition to a frame, this is how we sort of broke into the market. With a niche angle. Comparing to Ikea, our prices ar

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