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It really is for sure. We've had to get a special machine to package the mattress in a smaller box but we're still paying for what's called Dimensional weight.
by johmas 13y ago
It really is for sure. We've had to get a special machine to package the mattress in a smaller box but we're still paying for what's called Dimensional weight. It's large enough that we aren't being billed for the weight but rather the size.
Luckily we've managed so far though and have been able to streamline some of the process. I imagine it will become easier as we grow.
- Slix 13y agoIs the size of the box why you aren't using Amazon fulfillment, or is there some other reason?
- johmas 13y agoPrimarily because we do the fulfillment ourselves and because we don't want Amazon to take the customer service away from us.
- evandena 13y agoSo what do you recommend people do who would like to return it?