evanhamilton

8 ms·

1. 61.▲
   by evanhamilton 15y ago

   That's not what our numbers are telling us. Yes, some folks will never read. But there are plenty of folks who just don't want to go digging through a big ol' FAQ. That's why pulling up matching articles while they type has been so effectiv
2. 62.▲
   by evanhamilton 15y ago

   We totally agree. That's why we automatically pull up related FAQs but don't pull the customer away from their flow of writing a message to you. We've found it works quite well, as demonstrated by the numbers. It's not annoying like the lat
3. 63.▲
   by evanhamilton 15y ago

   I agree 1080% about letting your customers easily contact you. That said, I think you completely missed why this terrible practice came about: 1) When dealing with a lot of automated emails, you get a lot of automated responses like out-of-
4. 64.▲
   by evanhamilton 15y ago

   About time this info starts to come out! While I agree with other commenters that this may not be the most scientific report, I definitely feel that many piraters I know contribute just as much if not more to the Hollywood cash machine. Pir