3 ms·
We totally agree. That's why we automatically pull up related FAQs but don't pull the customer away from their flow of writing a message to you. We've found it
by evanhamilton 15y ago
We totally agree. That's why we automatically pull up related FAQs but don't pull the customer away from their flow of writing a message to you. We've found it works quite well, as demonstrated by the numbers. It's not annoying like the latter system you mentioned, but surfaces those FAQs that could have helped with that 80%.
-Evan Hamilton
Community Manager, UserVoice
- dchest 15y agoI just watched your demo video, and the system looks nice and very useful, unlike those I wrote about in the last paragraph -- customers instantly see the answer to their question without interruption.
- evanhamilton 15y agoThanks! We hate being interrupted too, so we are very sensitive to that.