d2vid

10 ms·

31.
by d2vid 14y ago
Thanks Matt, I appreciate it. What's so frustrating for me is that I want Google to be the good guys. I want to be able to recommend any and all Google products to friends and family. I hold Google in high esteem, which made this interactio
32.
by d2vid 14y ago
You could go the Zappos route of actually empower customer service reps. But at the very least, I would expect Google to build better in house CRM tools to feed helpful content to the support reps rather than making them repeat themselves.
33.
by d2vid 14y ago
You should probably contact their customer support.
34.
by d2vid 14y ago
You're totally right, I thought about ordering a second set of phones and then initiating a chargeback if the first set didn't arrive/weren't resent. If there had been absolutely no support from Google, that's what I would have done. But th
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by d2vid 14y ago
This is exactly what happened - UPS said "We strongly suggest that you contact your shipper to initiate a package investigation. Shippers are encouraged to report lost packages because receivers may not have all the shipment information nee
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by d2vid 14y ago
I think we need a "not a microsoft employee" captcha. Uh, how about, "Bing sucks"?
37.
by d2vid 14y ago
I agree, I'm rooting for Google and would just like them to fix their customer support. I get that they can't profitably provide any kind of support for, say, Google Groups. As we like to say around here, if you don't pay them, then you're
38.
by d2vid 14y ago
Haha, I am most assuredly a real person, not a paid actor. My girlfriend got tired of me venting about it and actually being angry, so I turned my anger into humorous flourish. My goal in this is to get some kind of human being at Google to
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Google Fails the Turing Test(plus.google.com)
385 points by d2vid 14y ago|165 comments
40.
by d2vid 14y ago
Econ 101 also distinguishes between elastic and inelastic supply. Engineering labor supply seems pretty inelastic - doubling engineering salaries might only raise supply 5% (some students switch majors, some engineers choose to work more ho
41.
by d2vid 14y ago
I've been running into bad google experiences lately. I have a work email address that uses google for domains, and my account was completely disabled by google about a week ago with no response yet to my repeated contact attempts. Their er
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by d2vid 14y ago
Agreed, and then any accusations of infringement that the patent holder makes must also be registered with the patent office, so that defendants can see who else is being extorted.
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by d2vid 14y ago
By grouping statistics into these things we call "countries" we are also "excluding" certain statistics. For instance, why are we ignoring cartel murders just south of the US/Mexican border even though the US drug market is the driving fact
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by d2vid 14y ago
Getting annoyed by airport security has everything to do with class - you need to fly often enough to find it annoying. We don't talk about stop and frisk over and over again on HN because most of us don't live in areas where we are subject
45.
by d2vid 14y ago
How about an IP lawfirm offering insurance against patent trolls? Your company pays an annual fee. Once you get a shakedown notice, the law firm responds, letting the patent troll know that you have $0 marginal cost to making a stand. If th
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by d2vid 14y ago
But it confuses/scares the average user, which is a bad thing. Just have your site be SSL all the time and users won't get this warning.
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by d2vid 14y ago
I would argue TDD is a workaround which allows you to do meaningful work in a team context without holding a complete program in one's head. It gets everyone to put their thoughts about what the program should do in one place. Every time
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by d2vid 14y ago
Yes. Think about the word awful -it used to mean "inspiring awe" but it flipped and now always means bad. I got curious so I looked up some examples that still can mean something or the exact opposite: Bolt - run away or secure in place Cle
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by d2vid 14y ago
That is what the author is espousing - judging people on a selected part of their bio, while disregarding any success they've had in the actual work they do.
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by d2vid 14y ago
I really like the clouds in front of the airship! The movement is very subtle, which gives the design a refined feeling. Totally the kind of detail that could be overdone and become distracting, but I think you guys nailed it.
51.
by d2vid 14y ago
Just bought 2 phones after 2 hours of trying (12:00-14:05) with two browser windows open (chrome and firefox). I was hitting the page about 20 times a minute, and finally got through. This phone had better be the best thing ever... Good luc
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by d2vid 14y ago
Exactly, and Stallman's proposal represents a viable path forward to effectively abolish software patents. It avoids the messiness of invalidating existing patents or determining during patent examination which patents are for software and
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by d2vid 14y ago
The way I understand his idea is that a phone is a general purpose computer. If Apple wants to patent slide-to-unlock, they can only patent a hardware implementation (i.e. a chip that only does slide-to-unlock, which is clearly a ridiculous
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by d2vid 14y ago
Exactly, this is how I understood his proposal. Simple to understand exactly what is and isn't allowed. Many people here seem to be focusing on how patent lawyers would find new ways to write software patents, or focusing on whether hardwar
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by d2vid 14y ago
I think you have this backwards. I can't be sued unless I implement the patented idea in hardware. In that state of the world, if they patent the hardware solution, I don't care. I can still implement in software and I have a legal workarou
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by d2vid 14y ago
You don't have a pre-existing condition if it only costs you $200/month. I have a friend who had a serious back injury (near paralysis) in his 20s which requires constant physical therapy and visits to specialists. He can't buy health insur
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by d2vid 14y ago
"History is full of examples of ecological manipulations that backfired." You mean like extracting billions of barrels of oil a day and burning them? We're already manipulating the environment. This is what I wish we were discussing in the
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by d2vid 14y ago
Greenfinger
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by d2vid 14y ago
What are your expectations for what happens after the weekend? Am I expected to make a commitment to pursue this new "startup"? If I take seed funding, what am I agreeing to do? What if 2 weeks later I discover that the market for the pro
60.
by d2vid 14y ago
How about triggering a buffer overflow? Assuming the Turing Complete substrate doesn't have infinite memory, maybe we can break out ;)

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