I agree, I'm rooting for Google and would just like them to fix their customer support. I get that they can't profitably provide any kind of support for, say,

I agree, I'm rooting for Google and would just like them to fix their customer support. I get that they can't profitably provide any kind of support for, say, Google Groups. As we like to say around here, if you don't pay them, then you're the product and you can't expect good service. But once they start moving into markets where you pay them money, the bar is higher. In this case, I'm the customer and their support is by far the worst customer experience of my life. Worse than the time a US Airways stewardess took my carry-on bag off the plane before take-off without telling me.