Thanks Matt, I appreciate it. What's so frustrating for me is that I want Google to be the good guys. I want to be able to recommend any and all Google products

Thanks Matt, I appreciate it. What's so frustrating for me is that I want Google to be the good guys. I want to be able to recommend any and all Google products to friends and family. I hold Google in high esteem, which made this interaction that much worse because it was so far from what I think Google is capable of.