This is exactly what happened - UPS said "We strongly suggest that you contact your shipper to initiate a package investigation. Shippers are encouraged to repo

This is exactly what happened - UPS said "We strongly suggest that you contact your shipper to initiate a package investigation. Shippers are encouraged to report lost packages because receivers may not have all the shipment information needed to perform a thorough investigation." I conveyed that information to Google, and Google strung me along giving me the impression that they were doing something about it, albeit slowly.