allendking

5 ms·

1. 1.▲
   by allendking 5y ago

   Hi there, Thank you for following up with us. We definitely understand the frustration of the situation at hand and apologies for the inconvenience you are going through. After checking into this further, it appears that our internal tools
2. 2.▲
   by allendking 5y ago

   Hello there, Thank you so much for your patience, as we investigated this incident and reviewed the information you have shared with us so far, we have come to the conclusion that your deployment and actions were in violation of our Terms o
3. 3.▲
   by allendking 5y ago

   Hi there, We're excited to have you as a customer of DigitalOcean and we would like to verify your account. Because your recent account activity is atypical, we’d like to better understand your product needs. To help us in restoring ac
4. 4.▲
   by allendking 5y ago

   Account Reactivated - DAMAGE ALREADY DONE The trigger happy outsourced customer service representative decided to reactivate our account instead of escalating the matter (per our request) to a supervisor. We will ask again for the issue to
5. 5.▲
   by allendking 5y ago

   Thanks for the recommendation, and that does make sense. We don't wish to litigate this matter because launching a start-up takes a lot of time and resources. Unfortunately, if the financial losses continue to accrue, we'll need t
6. 6.▲
   by allendking 5y ago

   We'd love for Digital Ocean to have an excellent customer service response. Rebuilding our hosting infrastructure on a new provider may take a few days. Tomorrow, we'll have our Lead Developer start moving onto a new hosting platf
7. 7.▲
   by allendking 5y ago

   Last night Digital Ocean ( https://www.digitalocean.com ) completely SHUT DOWN our account asking for verification (automated email) with ZERO warning. They wrote that they wanted to understand our usage and asked to explain our w
8. 8.▲
   Digital Ocean – Shut Down – Zero Notice Without Reason(digitalocean.com)

   11 points by allendking 5y ago|11 comments