We'd love for Digital Ocean to have an excellent customer service response. Rebuilding our hosting infrastructure on a new provider may take a few days. Tomorro

We'd love for Digital Ocean to have an excellent customer service response. Rebuilding our hosting infrastructure on a new provider may take a few days. Tomorrow, we'll have our Lead Developer start moving onto a new hosting platform while our full-time team of nine (9) developers enjoys a miny unplanned paid vacation. We signed up for the digital backup service that Digital Ocean offers, but it does no good if you can't access those backups. Luckily, we have a manual backup from a week ago. Unfortunately, we'll need to manually figure out what is missing, which will require directly calling customers via the Stripe receipts. Dear customers, what did you sign up for again? We're sorry, digitalocean.com has... and we need to match your payments receipts and manually create new records for profiles, credits, and reservations (only a few hundred phone calls). Moreover, payments, bookings, and reservations have completely been halted due to the downtime imposed by Digital Ocean. Existing and potential customers are unable to process transactions. Maybe new customers will wait, or perhaps they'll Google another provider that can make a reservation now (who likes waiting).