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Toshiba says they made a mistake but they still cannot help me
- dustinbrownman 13y agoI'm sorry this happened to you, buddy. That really sucks. Us United States consumers should be more concerned with the shortcuts and backhanded ways companies deal with customers outside of the States. A company that treats customers badly just because it CAN instead of doing what it SHOULD doesn't deserve our business.
- anigbrowl 13y agoManuel Diaz is the head of Toshiba Sales & Marketing for Latin America: https://plus.google.com/105717227635873644097/about https://plus.google.com/105717227635873644097/about http://www.linkedin.com/pub/manuel-diaz/4/862/644 http://www.linkedin.com/pub/manuel-diaz/4/862/644 Make a nice polite blog post with all of your documentation (including your sales receipt) and then send the link to him.
- d0ugie 13y agohow about that, a contributor to Google Buzz
- monkeyspaw 13y agoThis seems like an immensely useful service (looking up executive level social media accounts). Are there companies out there who provide this service?
- ovi256 13y agoThe companies would be Google and LinkedIn :)
- dsl 13y agoFuck everything about that. No. I work at a big company and get sales, marketing, press, and customer inquiries ALL THE TIME, at my PERSONAL email address (which is easier to find than my work address). There is absolutely nothing I can do to help you if you contact me directly because company policy forbids it, official channels exist for a reason.
- wpietri 13y agoThat's fine as long as official channels work. But too often, "official channels" is "the mechanism by which we ignore everybody". If a company suffers from people contacting the wrong people, I think the solution is to make it easier to contact the right people.
- phaus 13y agoAre you an executive? At a lot of companies executives can safely ignore company policies at their discretion. Also, you could just inform the customer to resend the info to the official channel and make sure someone is actually keeping an eye out for it.
- synecdoche 13y agoSpeaking of contacting high level management I once guessed the email address of a UPS board member responsible for international business because of consistently awful delivery service in Sweden and customer support. To my surprise I was contacted after a few weeks by a mid level manager in Sweden and was eventually compensated. This was about two years ago and unfortunately their excuse for service is ostensibly unchanged, rated as 1.33/5 on one of the larger national rating sites (at the time it was 1.4).
- Aaronn 13y ago4 points and the site is down
- barhum 13y agofixed it! Thanks
- shahzad_76 13y agoSite is down due to "excessive usage", couldn't find this in the Google cache either.
- barhum 13y agofixed it, Thanks!
- deleted 13y ago[deleted]
- Aaronn 13y agoIts back up without CSS
- devindotcom 13y agoI'm probably with you, but there's not a lot of information here. Where did you buy it? Could it have been from a dealer that wasn't authorized to issue this warranty? If they couldn't agree to it on Toshiba's behalf the contract would be null, right? And what is the problem with the laptop - though that is of course a separate question from that of honoring the warranty.
- barhum 13y agoBought it from Amazon.com directly Feb 19
- JoshTriplett 13y agoHave you tried contacting Amazon's customer service about this? Get them to either enforce the warranty or replace the laptop themselves.
- barhum 13y agoAmazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...
- pyre 13y agoThis may be true, but Amazon has more weight than a single Toshiba owner. If they are selling the product in a location where Toshiba is refusing to service the warranty, they may go to bat for their customers.
- baldajan 13y agoI actually had a bad experience with Beats support and I contacted Amazon. Its been way past 30 days (6 months) and they actually gave me a refund for my headphones - I rewarded them by buying another (more expensive) pair of headphones.
- 13y ago
- nyar 13y agoI like the Toshiba laptop I got.. but the Toshiba Thrive tablet which came out at the same time as Xoom has not received any updates! Xoom is on 4.4, Thrive has been abandoned.
- nulagrithom 13y agoDoesn't look like it's just a misprinted warranty card to me: http://support.toshiba.com/warranty http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gma501085010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gma501086010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gma501089010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gma501089010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gma501082010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... That'd be a mistake across warranty docs between 1 and 5 years. Also some other products: http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gma501168010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gmaa00362010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/stdwar/gmar00008010_web.pdf http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... Seems a little odd though that support would go with an excuse like that. Is there more to the story?
- barhum 13y agoNot that I know of...They just said is not covered in Latin America anymore and that the warranty manuals are wrong...
- deadslow 13y agoEither there is more to this story, or the OP went to one illiterate customer care guy. OP should go and show them the official website and maybe make him/her talk to a customer care executive over phone.
- barhum 13y agoI talked to one call center in India and then I had to speak to the Latin America call center. They all said the same thing.
- jedmeyers 13y agoAccording to the picture you are going to have to go to arbitration to dispute this. What a bummer.
- pyre 13y agoThe good news is that Toshiba probably gets to choose the venue and the arbiter! What could possibly go wrong?
- undoware 13y agoAs a Canadian I deplore this apparent policy. I'm not sure why Toshiba has introduced it, but it wouldn't surprise me if there is difficulty warding off warranty fraud under certain legal systems. Like, those legal systems your lawyers don't know. (You fired the international lawyers as a corner-cutting move, remember?)
- cabinguy 13y agoI'm sorry to hear that you are having this problem. After buying/selling 10,000+ used laptops (every brand imaginable) over many years, I personally purchase and recommend only Toshiba laptops. Take it for what it's worth.
- barhum 13y agoMost brands are made in Foxcon anyways. I think it is the support and service that makes the brand.
- cabinguy 13y agoI can't speak to the support/service (which seems to be lacking here). I'm just saying they were, by far, the most reliable machines we bought/sold.
- RankingMember 13y agoThis has been my experience as well. Bought a Satellite A205 that got left near a window in the rain, so got all wet on the back. Wiped it off, let it dry, and it was fine. It's been through hell and back over the past 5 years and is still kicking. Recommended them to my family and they're all still operating fine years later. This is not to say whether or not their service sucks- I've just never needed to interact with their service department.
- omerhj 13y agoI've got a Toshiba Satellite 320CDT (Pentium 233MMX, 96 MB RAM) from 1998 that still runs -- I installed Debian Wheezy on it last November. Toshiba went through a really bad spell a few years later, but now their machines don't seem much less reliable than HP or Dell's consumer laptops.
- taway2012 13y agoInteresting. Even compared to the hallowed Thinkpad?
- psibi 13y agoOkay, I must say the situation depends. I bought a Toshiba laptop previously and accidentally lots of water got leaked into it. (was my mistake) The system didn't reboot at all. They entirely replaced my RAM and other hardware components free of cost. This happened in India. So I guess the situation varies.
- barhum 13y agoI can see that happening but in this case I am screwed..
- benatkin 13y agoPlease don't tell me what to do. Every one of Toshiba's major competitors do things that are wrong and fail to own up to them. It would take a lot more than this to get me to avoid a company as large as Toshiba.
- barhum 13y agoSo if other companies are worse does that excuse another of doing wrong?
- freehunter 13y agoThere would be very few companies to buy things from if we stopped doing business with every company that has ever had a complaint against them.
- barhum 13y agoI just want my laptop fixed. Once they fix it I would gladly remove everything. Sadly this is the only way to get their attention.
- differentView 13y agoI was with you until I saw this comment. If everything you've stated is true, why not keep what you have up and just add an update to how Toshiba fixed your laptop?
- barhum 13y agoYou are right...I will
- msh 13y agoOr maybe they would provide better service.
- benatkin 13y ago
- sasv_victim 13y agoSorry you have to face this annoyance! I had a similar problem with top-end ultrabook from ASUS (13.3" FHD i7 Zenbook Prime with discrete graphics) in 2012. The ultrabook stopped after 2.5 months (keyboard problem), then after RMA got update that it was a customer induced damage (definitely not, it was an issue many people complained about) requiring replacement of both keyboard and motherboard almost for the price of a new ultrabook. I was really upset and after 6 months of having it in a drawer I sent the ultrabook for an analysis to an independent lab - it turned out only the keyboard module was damaged, motherboard was OK. I ordered a keyboard replacement from asusparts (~$100) and it works till today. Never heard any sorry from ASUS for trying to extract money from me for a "damaged" motherboard. Having said that, I scratched ASUS off my list for the rest of my life. This happened in Germany. Paradoxically I was just thinking about buying Toshiba Qosmio X70-136 as my DTR but after reading this I will go with some Clevo-based manufacturer like. Thanks!
- endgame 13y agoAfter buying a Toshiba Satellite P100-J01 years ago, and having to choose between either sound or ACPI when running GNU/Linux (until a BIOS update came out, and even then I had to patch the DSDT), I'll never buy Toshiba again. https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.22/+bug/136469 https://bugs.launchpad.net/ubuntu/+source/linux-source-2.6.2...
- rhgraysonii 13y agoHey Moneer. Just wanted to say, I miss you buddy! I hope this all gets sorted out. Let me know if I can help you in any way.
- barhum 13y agoHey Bobby! Thanks for the support!
- deadslow 13y agoYet another bad-after-sale-support story. Why is this on HN? If you go stand at any laptop brand service centre, you'll hear 50 such stories everyday.
- whatevsbro 13y agoBecause it's good for people to know that Toshiba sucks, so that they can avoid buying their products.
- d--b 13y agoIn the US you would sue, in Guatemala, you should probably threaten them with a machete.
- davidw 13y agoI've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the problems with no questions. (Edit: by the way, most recent one was one of these - nice dev machine if you like Linux! http://www.dell.com/us/business/p/xps-13-linux/pd http://www.dell.com/us/business/p/xps-13-linux/pd )
- virtualwhys 13y agoDell warranty is pretty nice in a pinch, particularly on the road (screen died on my M4700 last year and they replaced the machine, got an extra 16GB RAM to boot). FWIW, roll with Dell on server front as well, great machines, hope Dell sticks around and doesn't go under.
- piyush_soni 13y agoYes, my experience with international warranty with Dell has been good as well. They are prompt in servicing or replacing bad stuff.
- csense 13y agoYou got overcharged. I got a laptop from Newegg for ~$700-$800 with an i7, nVidia GPU, and Windows license. Installing Linux is easy enough, and dual booting gives you flexibility if you want/need to run apps that refuse to go in Wine. To be fair, my machine only came with 4GB of RAM and no SSD, but upgrades for those can surely be found for less than the $400-$500 price differential. And a system with no discrete GPU is crippled if you're a gamer. If I'm paying $1000 plus for a system, you can be sure it'll have a decent GPU.
- aferreira 13y agoTo be honest there's a lot more that factors in when you're buying a computer for business. It's not just the CPU and GPU that come with it, there's a plethora of other factors that may be important to the buyer, such as: * Maximum ram upgrade amount (most consumer laptops max out at 8 GB or 16 GB) * Screen quality (IPS vs TN, glare vs anti-glare, etc) * Keyboard layout and quality (yes, this matter A LOT if you type all day on the computer) * Driver compatibility (since Linux is mentioned) * Weight, roughness (or beat-up factor), portability factors, battery life, modularity, expansion ports... the list goes on. It's not just "this machine which has a top end Intel i7 CPU and an SSD" for everyone.
- rmason 13y agoWhen you buy online you need to investigate what happens before you need service. A consumer might not need to go to the effort but for a programmer a good laptop is a tool. Years ago I bought Dell's and found paying extra for their onsite service was a wise investment. Only needed it for a single machine but they literally came to our office with parts and repaired it. Until I needed it a second time and found they had changed policies and found onsite was in name only. So when I started buying Toshiba Qosmio's I actually investigated my service options in Michigan. It has paid dividends because whenever I've had a problem I can get on the phone with the company's owner, they turn it around faster than shipping it to Toshiba's depot and keep me informed every step of the way.
- scottydelta 13y agoThey are all the same, trust me, I am facing same on my HP laptop, they say that they are not responsible for poor battery backup after 2 months of purchase because I use my laptop excessively!!
- sergiotapia 13y agoYou probably aren't familiar with how "guarantees" work here in South America, ugh. See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker". I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost of a new one, despite being a DoA device. So while the sticker works as it should in the US and Europe, South America has a god damn wild west scenario. Anything goes, and if you don't like it, buy something else. Yep. (Source: I live in Bolivia)
- alimoeeny 13y agoSame in Iran, there are private importers that have some deal with Samsung, or Toshiba ... AND they advertise that they represent the mother companies and give you warranty cards, but they don't give a damn to actually do any repairs or replacements, the only one that I had luck with was VAIO laptops,
- dguaraglia 13y agoYup, that's the case in both Argentina and Brazil too. But then, customer service sucks pretty much at every level. In the US you can buy a product from Walmart, use it for a couple weeks and if you aren't happy with it just return/exchange it (and yes, you get your money back, not some store credit.) Coming from Argentina, I was amazed the first time it worked and felt like I was ripping someone off. After a while I got used to the idea that that is how customer service should work.
- lambda 13y agoSome people do abuse this to rip companies off, to varying degrees; I know some people who treat returns as free rentals, buying something, using it without ever intending to keep it, and then returning it. Some people go even further and steal things and then return them for cash. But I guess that on the whole, the good customer experience for the honest customers outweighs the cost of fraud.
- 13y ago
- nodata 13y agoI don't know why you are posting this on HN. Anyway you have several options: 1. Go to the vendor you bought it through 2. Go to your credit card company 3. Look up the consumer protection laws of your country and use them
- kahirsch 13y ago4. Warn other consumers from buying Toshiba products. 5. Shame Toshiba into living up to their word.
- nodata 13y agoApple did exactly the same thing in Europe (worse actually, they lied to make people buy AppleCare). In China too iirc. Use your legal rights, and advertise what you did. If you don't know your rights you'll probably have a bad time.
- lstamour 13y agoNot to mention Apple in Australia. That kind of warranty protection is enough to make me want to move there! ;-)
- mbijon 13y agoI'll add another Toshiba support horror-story. It's why I haven't even looked at Toshiba products in 2-3 years: My work laptop (supplied by employer) was a Toshiba and had a 1-year warranty. After about 10-11 months of using it, the DVD drive stopped working. Toshiba's warranty support was typical ship-to-depot, so IT pulled the drive and sent the laptop off for repairs. I wouldn't ordinarily care about a laptop our for repair, but IT supplied me with a temporary machine that was at least a generation back (ie: slow and heavy). IT got a message that except that my machine had been received at the depot but heard nothing else for weeks and weeks after. By the time I'd bugged a tech at my company enough to contact them the warranty had lapsed ... and Toshiba refused to service the machine. Toshiba refused to service it for several more weeks. I finally took over contacting support from the IT tech, and got the machine serviced after a half-dozen (long hold-time) calls. But for the amount of time the IT dept & me spent getting an optical drive fixed our company could have paid for two new machines.
- 6d0debc071 13y agoCalled customer service for about 2 hours, they said that they made a mistake in printing the warranty card and that I would have to pay to repair the laptop. --------------------- Ugg. Too bad for them but I wonder what the small claims court would have to say about it. Contract is what's advertised, not what you secretly thought. ... Assuming there is an equivalent there, of course.
- prehkugler 13y agoIf you purchased this with a credit card, you may be able to use the card's warranty. Many credit cards come with an extended warranty service and dispute resolution/fraud protection as a customer incentive (in addition to their points/frequent flier miles/whatever). Even if this is not covered under your card's extended warranty, talking with your credit card company may allow you get the charges reversed.
- fuckpig 13y agoI haven't since this event: > In 1987, Tocibai Machine, a subsidiary of Toshiba, was accused of illegally selling CNC milling machines used to produce very quiet submarine propellers to the Soviet Union in violation of the CoCom agreement, an international embargo on certain countries to COMECON countries. The Toshiba-Kongsberg scandal involved a subsidiary of Toshiba and the Norwegian company Kongsberg Vaapenfabrikk. The incident strained relations between the United States and Japan, and resulted in the arrest and prosecution of two senior executives, as well as the imposition of sanctions on the company by both countries.[6] Senator John Heinz of Pennsylvania said "What Toshiba and Kongsberg did was ransom the security of the United States for $517 million." http://en.wikipedia.org/wiki/Toshiba#1939_to_2000 http://en.wikipedia.org/wiki/Toshiba#1939_to_2000
- bcoates 13y agoThe Free World won the war against Communism through economic warfare, surely Toshiba contributed to that impoverishing them by $517 million of hard currency for weapons they never got to use?
- frenchy 13y agoNot necessarily. That $517 million would very likely have been spent on attempts to reproduce the technology themselves, not on economic development.
- dbs 13y agoI guess if toshiba lies in the warranty and does not assume its errors, it should also lie in other things. Not a good company to do business with.
- sarreph 13y agoThis is perhaps the best and most tech-influential spot you can gain to advertise an issue you're having with a company/product. However, I have a sneaking suspicion that nobody at Toshiba visits HN.
- dmourati 13y ago... in Guatemala
- lazyant 13y agotry calling Toshiba laptop support for North America and press/ask for a representative in Spanish, they do laptop support for (some?) Latin American countries out of Mississauga, Ontario
- barhum 13y agoI did talk them in Spanish, the manager was the one I spoke to there...
- thatthatis 13y agoDid you buy from an authorized retailer?
- barhum 13y agofrom Amazon.com
- kwiens 13y agoToshiba has been aggressive at limiting DIY repairs as well. They sent Tim Hicks a takedown notice forcing him to remove service manuals from his site: http://www.wired.com/opinion/2012/11/cease-and-desist-manuals-planned-obsolescence/ http://www.wired.com/opinion/2012/11/cease-and-desist-manual...
- vacri 13y agoMy own Toshiba experience with Australian support is that they wouldn't even talk to you unless you paid them $55. I was after a service manual, not troubleshooting, but I couldn't even get to ask what I wanted unless I paid. There were a couple of other times I needed to ask for trivial things to service clients' laptops, but at $55 per question, sod them.
- deleted 13y ago[deleted]
- deleted 13y ago[deleted]
- danysantiago 13y agoI know the feeling! Living in Puerto Rico is a double edge scenario. I might be fully treated as an US customer with all the benefits or they just don't consider us a US Territory. Sometimes we are another country somewhere in the Caribbean, sometimes we get confused with Latin America and then the options for services just becomes close to none.
- jlund3 13y agoI've had bad experiences with Toshiba refusing to honor warranties before. After hours on the phone it turned out that the reason they wouldn't help me is because they had recorded my date of birth as the date of purchase and vice versa. Apparently no one there thought it strange that the laptop had been out of warranty for more than two decades... The one manager that did understand the absurdity of the situation still insisted that no one at his call center had the authority to make the obvious correction. Like the OP, I will never buy another Toshiba product, and I tell all my friends the same.
- volune 13y agoLatin America is a conceptual region, not a concrete set of countries. They can probably get away with not honoring the warranty in Guatemala because of this ambiguous terminology.
- Panoramix 13y agoBut there are no definitions of Latin America that do not include Guatemala: a) Former Spanish colonies b) Spanish speaking countries c) Romance language speaking countries d) Countries South of the USA
- petercoolz 13y agoi remember back in college my friends would call them shitobas because they broke so often
- JSno 13y agoNow I understand why people came and coming U.S..
- mbetter 13y agoI came.
- incredimike 13y agoHey man. I can't figure out how to direct message you. I contacted Toshiba via twitter and asked for a comment. They said they would investigate. You may want to contact them directly. Support says they've passed the matter to "customer service mgmt. Expecting a response on Monday." These dudes: @ToshibaUSAhelp
- barhum 13y agoThank you Mike! I saw your comment on twitter!
- x0054 13y agoI purchased Toshiba laptop in 2002. Within 3 months the laptop's graphics card failed. Toshiba does not repair their own laptops, rather they send it out to some 3rd party repair center. The repair center took 3 weeks to repairer the laptop. When I came back to pick it up, the laptop started but the screen turned off as soon as I picked it up from the counter. I left it with the relier center. 2 weeks later they called again. This time it worked for a day before dying again. 3rd time they took another 3 weeks to repair. After that it worked for a month and died. I gave up and got a new laptop. Since then I never purchase Toshiba. I don't care how good or bad their products are, their customer service is one of the worst.
- Casseres 13y ago> I gave up and got a new laptop. Hopefully for free. Most states have a lemon law.
- nickjamespdx 13y agoAfter a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty http://support.toshiba.com/warranty) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: Nov 26, 2012 Country Purchased: United States Complimentary Phone Support Through: Feb 24, 2013 Warranty: Warranty expired! +++ Warranty Expiration Date: Nov 26, 2013 Primary Service Option: Out of Warranty Service ++ http://toshibarepairservices.com http://toshibarepairservices.com
- binarycrusader 13y agoThe buyer claims to have purchased it on Feb. 19th 2013, which would definitely still be within a one-year warranty period. Regardless, the claim is that Toshiba is refusing to honor the warranty because of the country the laptop is in, not because the warranty is expired.
- mdmarra 13y agoI think you mean November 26, 2013.
- barhum 13y agoI will upload the invoice shortly that shows feb 2013 purchase from Amazon. How did you manage to come up with the part number?
- akira2501 13y agoAccording to the UPC it is a PSCBLU-025003, which is marketed as the Satellite C855-S5343. I don't see the UPC being associated with any other product. Entering this information into the warranty information page on Toshiba instead states it was purchased Feb 24th 2013, and the warranty expires on Feb 24, 2014.
- TillE 13y ago> YC307409Q You entered the wrong serial number. It's YC317409Q. > Warranty Expiration Date: Feb 24, 2014
- late2part 13y ago2 Thoughts: 1. Bill Clinton might say - "Well, it depends on your definition of Latin America." 2. You should mail the CEO of Toshiba. In fact, you should give us the contact info for the CEO of Toshiba so we can mail him on your behalf.
- MatthewWilkes 13y agoSo, I don't know about the north/south american systems, but in the UK when a manufacturer or a store fails to meet their obligations you sue them in small claims court. I've never heard of a company not settling out of court, they don't want a precedent set against them and they don't want to fly their lawyers out to talk about a laptop return for a day.
- blizzard 13y agoI was about to buy toshiba portege laptop. Now I have changed my mind. Thanks!
- gwbas1c 13y agoTake up the problem with Amazon.
- sciguy77 13y agoI won a Toshiba in a science competition. Even though it was free it still sucked, they make terrible little machines.
- ivanhoe 13y agoOh, yes, Toshiba's support sucks, especially if you live outside US and EU. My Qosmio laptop was constantly overheating in summers, power adapter got broken twice (and on one of those occasions literally started burning, smoking and all melted down), volume control got broken after about 6 months and started randomly changing the sound volume to max (very scary thing since I often leave my laptop playing music when I go to sleep)... and each time I would have to wait for 2-3 weeks for them to "repair" it. And it wasn't cheap at all, I could easily get Apple MBP for that money (which I eventually did)
- arcosdev 13y agoToshiba makes crap. Most Windows-based laptops are. I know it sounds ridiculous, but it still makes more sense to buy a Mac laptop and run Windows on it. Every time a friend or family member asks me what Windows-based laptop to buy, I have to tell them to buy a Mac because of shitty situations like this one.
- alanning 13y agoThis seems like it would be a "truth in advertising" violation. From your pictures, normal recourse looks like binding arbitration but maybe the truth in advertising angle can make it a bigger deal. Especially since someone else pointed out that they have included Latin America in their warranty list for years.
- Fjolsvith 13y agoI guess I won't buy toshiba at all now. I will also tell my friends to not buy toshiba.
- cpncrunch 13y agoWebsite still isn't working...
- etler 13y agoI've heard plenty of bad things about Toshiba customer support last time I was looking for a laptop. It's not too hard to find complaints about them.