7 ms·

The headline buried the lede -- this is a way to get some summer vacation (niiice) AND encourage enterprise support contracts, which will still have availabilit

The headline buried the lede -- this is a way to get some summer vacation (niiice) AND encourage enterprise support contracts, which will still have availability. I don't think I've heard of this particular open source / support / summer vacation business model before but I like it!

plantain 4mo ago
It's an extremely un-European approach. European companies normally ignore their paid customers too from May to August.
- prmoustache 4mo ago
  ignore is not the right word.
  - limaoscarjuliet 4mo ago
    In Poland smaller companies tell you outright: this and that person is on vacation, but plese call back in 2 weeks. Bigger companies will often ignore you and drag your problem through the vacation time.
    - prmoustache 4mo ago
      > tell you outright That is not ignoring but announcing a delay. Bigger companies may have only limited number of people checking the mailboxes in july and august, that doesn't excuse not sending a small reply announcing delays but I guess they take it so much for granted they don't realize other continents aren't used to those kinds of delays. However in May and June every company is totally operational ( that doesn't mean nobody take holidays ). If you request something to one named person, that sole person can have scheduled holidays, parental or medical leave any time of the year. If it is a team mailbox, you should get an answer.
      - embedding-shape 4mo ago
        > That is not ignoring but announcing a delay. I think maybe with the American PoV of "the customer is always right", that might basically feel like a slap and the face and being ignored. Of course, we should understand that every human needs to rest during the year, but if you don't have that opportunity yourself by law, maybe you're less knowing about that being a thing in other more modern countries?
        bluGill 4mo ago
        In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good. Every once in a while there is an exception. Then that guy says "If your sending me to Australia I'm going to use my vacation to scuba drive the Great Barrier Reef" - and his body is never found. True story, it took months for someone else to figure out everything that guy knew.
        embedding-shape 4mo ago
        > In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good. So every single business, everywhere in American, has at least two full-time employees or at least one other backup that is available when you want to vacation and the stores/businesses never close? I'm guessing the ones that don't have that (if they exists), just never have vacation, or how does that work? Sounds like a fever-dream, but I guess if that's what your experience tells you.
        bluGill 4mo ago
        Not every single one. Most do though. Stores remain open because they ensure somebody isn't on vacation and thus able to work. They sometimes give extra pay if you work a holiday (this is rare though - generally there is somebody who wants the hours/pay more than this holiday off - they can take time off a different day). For small business (think a plumber) it is common to arrange a competitor who will take care of your emergency customers needs.
- abc123abc123 4mo ago
  Incorrect. In europe, either july or august, is the informally agreed upon "vacation month" which means that both customers and vendors scale down and go on vacation, and work slows down to very low levels. That means you need a lot less employees than usual in order to provide for the customers that do not go on vacation.
  - embedding-shape 4mo ago
    To be fair, at least in Spain, things get really slow during the summer, basically from May to the end of August, even if "officially" everything is just "slow and closed" during August. During August, anything productive is basically impossible to get done, the months around are still slower than the rest of the year. Of course, "European companies normally ignore their paid customers too from May to August" is factious, but there is a slight hint of truth in there, in that things generally is slower, at least in the South/West countries I'm more familiar with.
  - isodev 4mo ago
    Vacation months*, plural. All project timelines were aligned to wrap up important things by the end of May. June is still operational but mostly focused on reporting, shaping and generally preparing for September when (mostly) everyone will be back, refreshed and ready for new adventures.
    - unethical_ban 4mo ago
      Time to start looking for a work visa.
      - Muromec 4mo ago
        Wait till you figure out what happens around the month of December
        andrewinardeer 4mo ago
        Having seafood lunch in 40C temperatures at the beach on Christmas Day?
- pinkgolem 4mo ago
  I mean, looking at most us company's.. What support?
throwaw12 4mo ago
I liked the idea as well, maybe OSS should adopt 6 months availability and 6 months for enterprise support schedule. This way both could benefit, OSS gets more funding, enterprise gets support (cheaper than hiring full-time employee for specific OSS)
- charcircuit 4mo ago
  Until someone races to the bottom to do 12 months of availability.
  - t-writescode 4mo ago
    Races to the bottom to … do work exclusively for free and not make any money out of the hopes that they become the most popular OSS toolkit, with an end goal of … what?
    - codercowmoo 4mo ago
      bait and switch
      - fragmede 4mo ago
        Xz
    - embedding-shape 4mo ago
      > at they become the most popular OSS toolkit, with an end goal of … what? Look at how any "FOSS + VC + for-profit" company in the last 5-10 years worked out, and you'll see the playbook.
    - jarym 4mo ago
      End goal of complaining that no one pays for their efforts.
    - altairprime 4mo ago
      Validation, often. Stars and installs make self-worth integer go up, etc. Greed, sometimes. Gotta get those usercounts high to get acquihired / to sell out / to flip on the paid subs for formerly free features. I can’t remember the word for “prosocial through lowering cost to zero” is but sometimes that too.
theandrewbailey 4mo ago
Here I was thinking that cURL's (non-existent) enterprise support contracts were a polite way to tell brain-dead paper pushers to GTFO: https://daniel.haxx.se/blog/2022/01/24/logj4-security-inquiry-response-required/ https://daniel.haxx.se/blog/2022/01/24/logj4-security-inquir...
- akerl_ 4mo ago
  https://curl.se/support.html https://curl.se/support.html What do you mean by non-existent?
  - deleted 4mo ago
    [deleted]
  - theandrewbailey 4mo ago
    The paper pusher didn't have a contract.

plantain 4mo ago

It's an extremely un-European approach. European companies normally ignore their paid customers too from May to August.

prmoustache 4mo ago
ignore is not the right word.
- limaoscarjuliet 4mo ago
  In Poland smaller companies tell you outright: this and that person is on vacation, but plese call back in 2 weeks. Bigger companies will often ignore you and drag your problem through the vacation time.
  - prmoustache 4mo ago
    > tell you outright That is not ignoring but announcing a delay. Bigger companies may have only limited number of people checking the mailboxes in july and august, that doesn't excuse not sending a small reply announcing delays but I guess they take it so much for granted they don't realize other continents aren't used to those kinds of delays. However in May and June every company is totally operational ( that doesn't mean nobody take holidays ). If you request something to one named person, that sole person can have scheduled holidays, parental or medical leave any time of the year. If it is a team mailbox, you should get an answer.
    - embedding-shape 4mo ago
      > That is not ignoring but announcing a delay. I think maybe with the American PoV of "the customer is always right", that might basically feel like a slap and the face and being ignored. Of course, we should understand that every human needs to rest during the year, but if you don't have that opportunity yourself by law, maybe you're less knowing about that being a thing in other more modern countries?
      - bluGill 4mo ago
        In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good. Every once in a while there is an exception. Then that guy says "If your sending me to Australia I'm going to use my vacation to scuba drive the Great Barrier Reef" - and his body is never found. True story, it took months for someone else to figure out everything that guy knew.
        embedding-shape 4mo ago
        > In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good. So every single business, everywhere in American, has at least two full-time employees or at least one other backup that is available when you want to vacation and the stores/businesses never close? I'm guessing the ones that don't have that (if they exists), just never have vacation, or how does that work? Sounds like a fever-dream, but I guess if that's what your experience tells you.
        bluGill 4mo ago
        Not every single one. Most do though. Stores remain open because they ensure somebody isn't on vacation and thus able to work. They sometimes give extra pay if you work a holiday (this is rare though - generally there is somebody who wants the hours/pay more than this holiday off - they can take time off a different day). For small business (think a plumber) it is common to arrange a competitor who will take care of your emergency customers needs.
abc123abc123 4mo ago
Incorrect. In europe, either july or august, is the informally agreed upon "vacation month" which means that both customers and vendors scale down and go on vacation, and work slows down to very low levels. That means you need a lot less employees than usual in order to provide for the customers that do not go on vacation.
- embedding-shape 4mo ago
  To be fair, at least in Spain, things get really slow during the summer, basically from May to the end of August, even if "officially" everything is just "slow and closed" during August. During August, anything productive is basically impossible to get done, the months around are still slower than the rest of the year. Of course, "European companies normally ignore their paid customers too from May to August" is factious, but there is a slight hint of truth in there, in that things generally is slower, at least in the South/West countries I'm more familiar with.
- isodev 4mo ago
  Vacation months*, plural. All project timelines were aligned to wrap up important things by the end of May. June is still operational but mostly focused on reporting, shaping and generally preparing for September when (mostly) everyone will be back, refreshed and ready for new adventures.
  - unethical_ban 4mo ago
    Time to start looking for a work visa.
    - Muromec 4mo ago
      Wait till you figure out what happens around the month of December
      - andrewinardeer 4mo ago
        Having seafood lunch in 40C temperatures at the beach on Christmas Day?
pinkgolem 4mo ago
I mean, looking at most us company's.. What support?

throwaw12 4mo ago

I liked the idea as well, maybe OSS should adopt 6 months availability and 6 months for enterprise support schedule. This way both could benefit, OSS gets more funding, enterprise gets support (cheaper than hiring full-time employee for specific OSS)

charcircuit 4mo ago
Until someone races to the bottom to do 12 months of availability.
- t-writescode 4mo ago
  Races to the bottom to … do work exclusively for free and not make any money out of the hopes that they become the most popular OSS toolkit, with an end goal of … what?
  - codercowmoo 4mo ago
    bait and switch
    - fragmede 4mo ago
      Xz
  - embedding-shape 4mo ago
    > at they become the most popular OSS toolkit, with an end goal of … what? Look at how any "FOSS + VC + for-profit" company in the last 5-10 years worked out, and you'll see the playbook.
  - jarym 4mo ago
    End goal of complaining that no one pays for their efforts.
  - altairprime 4mo ago
    Validation, often. Stars and installs make self-worth integer go up, etc. Greed, sometimes. Gotta get those usercounts high to get acquihired / to sell out / to flip on the paid subs for formerly free features. I can’t remember the word for “prosocial through lowering cost to zero” is but sometimes that too.

theandrewbailey 4mo ago

Here I was thinking that cURL's (non-existent) enterprise support contracts were a polite way to tell brain-dead paper pushers to GTFO: https://daniel.haxx.se/blog/2022/01/24/logj4-security-inquiry-response-required/ https://daniel.haxx.se/blog/2022/01/24/logj4-security-inquir...

akerl_ 4mo ago
https://curl.se/support.html https://curl.se/support.html What do you mean by non-existent?
- deleted 4mo ago
  [deleted]
- theandrewbailey 4mo ago
  The paper pusher didn't have a contract.