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FTC takes action against Uber for deceptive billing and cancellation practices
- AStonesThrow 1y ago[flagged]
- ThePowerOfFuet 1y agoYou dropped this: /s
- reverendsteveii 1y agoGood people are being punished just for ignoring a few "statutes" and "violating" "civil" "rights" whereas bad people are allowed to do whatever they want because they "haven't done anything illegal" and are "endowed by their creator with certain unalienable rights". It's criminal, or more to the point not at all criminal and it needs to be stopped!
- gkapur 1y agoI’m convinced I get more “deals” (temporary discounts) from Uber without Uber One/after canceling it, which offsets the benefits from Uber One. I don’t see those deals on Uber Eats so it feels like the real value of Uber One is for heavy Uber Eats users. PS. Worth going through the cancellation flow when you are up for renewal as they will probably offer you 50% off Uber One.
- xeromal 1y agoMy brother did this for about 6 months. I can't remember exactly how but he was always getting cheaper meals than me on uber one. lol
- zeroonetwothree 1y agoIt’s only worth it for Eats, yes. (I’ve had Uber One since 5 years)
- candiddevmike 1y agoThe deals for any of these meal services are bullshit in my experience. There's a lot of hidden fees or minimum order amount stuff that isn't apparent until you get to the checkout, definitely not the great deal they have you believe you're getting.
- cogman10 1y agoIt's markup on markup on markup. We have a restaurant where I can order a $10 meal and pick it up myself. The same meal done through uber is $30. Everything has a percentage added and there's at least 3 extra "you used us" fees that get tacked on. All the menu items can have anywhere from a 20->100% markup. It's quite insane.
- paxys 1y agoUber's sales reps convinced my company to sign up for a business account for employee travel. Soon we started noticing that advertised fares for the exact same ride were 20-40% higher when the business profile was activated. Now the guidance for employees is to always book rides using the personal profile and file for reimbursement. I'm convinced that Uber is only able to survive by scamming customers.
- gruez 1y agoFWIW I used a business profile a few years ago because that's the only way to not use your uber gift balance (we couldn't expense gift balances), and didn't notice any discrepancy between personal and business rates for the base fare. Selecting "business" disables any promos, which is likely where the discrepancy is coming from.
- laweijfmvo 1y ago> Users can be forced to navigate as many as 23 screens and take as many as 32 actions to cancel. I complain about dark patterns _a_lot_ but this one takes the cake!
- zeroonetwothree 1y agoStill better than having to call
- oyashirochama 1y agoFuck onstar to hell for their shit, you HAVE to call and theres no way to digitally cancel.
- _Algernon_ 1y agoUnless I had to call to make the order in the first place I'd just chargeback at that point.
- cogman10 1y agoSirus wasn't bad, but it was still a call which is annoying. The worst I've experienced was equifax. I signed up for a free trial to see where my credit sat and what was up, then cancelled. It was a phone call, 30 minute wait, and SUPER weaselly behavior in the call center script. Something to the effect of Them: "Hey we want to give you this free gift", Me: "Will that gift keep my subscription active?" Them: "yes". Repeated several times as they tried just a bunch of avenues to not cancel my account. I literally had to say "No, I just want you to cancel my account" or "Are you going to cancel my account" like 20 times. It took over an hour.
- dec0dedab0de 1y agoOr go in person, like many gym memberships.
- stogot 1y agoyes and have to do 2 months before end of plan, and they’ll still bill you for the next full month
- kayodelycaon 1y ago> Some users are told they have to contact customer support to cancel but are given no way to contact them A company can save a lot of money by not handling edge cases.
- Loughla 1y agoHave an issue with my business listing on Google. They say I need to contact support. There is no support. It does not exist. Why do they do these things?
- candiddevmike 1y agoBut I get called all the time from Google saying my business listing isn't up to date! Google has fantastic, proactive support. (/s)
- lenerdenator 1y agoBecause 1) it's cheaper 2) fuck you, that's why.
- kayodelycaon 1y ago> Why do they do these things? Because they can get away with it. Nestle has gotten away with killing nearly ten million children since 1960. https://en.wikipedia.org/wiki/1977_Nestlé_boycott https://en.wikipedia.org/wiki/1977_Nestlé_boycott Companies have no morality. Unless someone holds them accountable they're going optimize for making money.
- genewitch 1y agoI actively boycott nestle and I didn't know about that 1977 thing. The don't believe water is a fundamental human right. They make so much stuff, it is tiring having to flip all new products over and look for that damn bird. Also nearly every dog/cat food is nestle as well. Only the livestock feed Purina makes isn't tainted by nestle. Thank goodness for Smucker.
- jannyfer 1y ago
- _2d30 1y agoI was always able to cancel very easily. I’ve done so many X free months of Uber One and it’s been so much easier than cancelling any number of other subscriptions (NYT has still been my worst experience on that front). I’m surprised to see that as a complaint tbh.
- ivape 1y agoAnecdote: Uber Eats markets a 2 for 1 deal that I would have only ordered due to the deal. They always add both items when you take the deal to the cart, but they suddenly changed it. I didn't realize I had to manually add both, and only had one delivered. I called them up and they only refunded a portion, and not the whole thing without accounting for the fact that it was an opportunity cost for me. I would have just bought something else, or not at all. It's tin-foil hatting, but they coerced a purchase imho.
- gruez 1y ago>It's tin-foil hatting, but they coerced a purchase imho. That's not what "coerced" means. "Deceived", maybe.
- thatcat 1y agoFinessed a sale through intentional misunderstandings
- SOLAR_FIELDS 1y agoI haven’t seen anyone mention yet what is in my opinion the worst Uber Eats dark pattern: there is a screen to confirm your basket and then a screen that prompts you to place your order directly afterwards. Well, they inserted an identical Uber one trial right in between there and made all the buttons identical and the same size. In practice what this means is that users who are just tapping through to confirm an order will inadvertently sign up for an Uber One trial
- ProfessorLayton 1y agoSimilar to CA's requirement for online cancellations if a subscription is purchased online, there should be a rule that requires the same amount of steps to cancel as it takes to subscribe. Yes it could still be gamed, but anyone who's worked on user funnels knows that every added step reduces conversion, so it would be self-balancing.
- oyashirochama 1y agoGod I wish OnStar held that standard.
- m463 1y ago"same amount of steps to cancel as it takes to subscribe" I wonder... what if you artificially padded the signup process with feel-good stuff? - screen: Did you know, <picture of Scarlett Johansson> Scarlett also uses this service? - screen: Since you are signing up, we are adding a Free 10% off voucher for <stuff!> - screen: Our customer Service Representative (attactive person) is always standing by! etc... - screen <n>: click [Yes] to sign up!
- 9283409232 1y agoThis is a good way to lose a sale. Like the person you are responding to said, I have done user funnel work and every step between the desire to purchase and completing the purchase is dropping users out the funnel. This is the idea behind retailers like Amazon introducing one click purchase. If someone has the impulse to buy you want to get as out of their way as possible.
- ceejayoz 1y agoSomeone’s gonna try interpreting that as actual keystrokes. “We made you enter your name and address and password and credit card details. That’s 204 steps!”
- kmeisthax 1y agoThe current head of the FTC's first act was to kill that exact rule.
- janalsncm 1y agoI use virtual credit cards for most of my subscriptions. If I can’t cancel via normal means, I cancel the card. We can do this the easy way or the hard way. Can’t say whether this is the recommended method for all services but it works for me.
- reverendsteveii 1y agoI tried that with my real card and it turns out that if you report a card lost/stolen and get a replacement behind the scenes your bank will still forward some transactions from the old card to the new one without having to update
- 0cf8612b2e1e 1y agoMany years ago, I had an XBox 360 with a valid credit card attached. With a ten year+ gap of service, I then connected my account to a new Xbox. Somehow Microsoft was able to still use and charge a ten year old credit card account even though I have had many replacement cards in the intervening years.
- olyjohn 1y agoI've had new credit / debit cards show up in the mail... and then vendors tell me they automatically updated my card info! What's the point in expiring a card if they can just get the new info automatically anyways?
- genewitch 1y agoThey make money. Under the guise of providing continous service. If my bank did this to me I'd tell them I'm just going to charge back everything they automate.
- janalsncm 1y agoYeah, you have to use something like Citi, Capital One or privacy.com and explicitly turn the card off.
- JohnMakin 1y agoI’m disabled and rely heavily on food delivery apps and stopped using uber/postmates about a year ago. I somehow got tricked into paying $40 on a $6 order. I went back through the flow to see where I messed up, the screen did show my order amount that I expected, but after many many emails and messages with support, this discount didnt apply because I didn’t hit some “minimum” on the order, so they went ahead and charged the full amount (not what was displayed, or if it was, was done in an extremely dishonest/obfuscated way). I am far from a novice computer/device user. you’re already making a decent amount of money off me and the slave labor wages you pay your workers, why try to aggressively milk every penny I have? I stopped using it after their joke of an outsourced customer support would not do anything but run me in circles. How much did losing my business cost them in revenue vs. the blatant petty theft in dark patterns would have gained? There has to be a day where all these user hostile apps triggers some response from people like “no, enough of this.”
- acdha 1y agoFor us the line for several of those companies was when we had several massively late orders where they lied and blamed the restaurant rather than the fact that they were trying to keep their costs down by underpaying drivers. I think the underlying problem is that companies like Uber pitched themselves as tech companies like Google or Facebook and locked in expenses like compensation at correspondingly high levels, but there just isn’t that much margin in food delivery or unlicensed cabs not matter how hard they squeeze, and it’s an inherently local service so they’re always vulnerable to competition in their most profitable markets.
- deleted 1y ago[deleted]
- martin8412 1y agoBuying a few million worth of Trump coins will make that go away.
- schmookeeg 1y agoHere I assumed I just fat-fingered something when doing an Uber. I never sign up for the recurring charge stuff and recently saw the UberOne subby and canceled it. I guess now I'll be a party to the class action and get a gift card in 10-12 years from this BS. Neat!
- paxys 1y agoThe latest dark pattern in all these apps is that they will mess up your order/ride and then "refund" you in the form of account credit. There's no way to actually get your money back. Trying to contact support results in an endless loop of help screens and chatbots. If you are able to figure out the magic combination of options that will get you to a support agent they will say "sure we will refund your money" but that is still only going to your app account. The last time I had an issue I literally had to ask them 3 times "I want you to confirm that you are refunding my credit card the amount it was charged" for them to finally agree to it. It is crazy what they can get away with.
- tristor 1y agoThe worst part is I have never figured out a way to spend any of my Uber credits. I have hundreds of dollars in Uber credits I've accumulated over the years, and I regularly use Uber, and yet have never spent any credits.
- darkwizard42 1y agoWhen you choose your payment method in the ride selection screen you should be automatically using credits (unless those credits are for something specific, like Eats, or something else). I'm able to see this in my Uber app today (set a destination, then at the bottom of the screen is a row for payment options, clicking that will show you Uber balances (uber cash), payment methods, and vouchers) and am located in the US. If you are not seeing this, I'm thinking you need to reach out to support via email and have a long (probably frustrating) conversation.
- tristor 1y agoI do not see this, it always direct-charges my Amex. The only credits I get auto-spent are my $15/monthly Amex credits. Definitely will reach out to Support at some point (whenever I get fed up and have time to burn, probably while sitting waiting to board a flight).
- 1y ago
- jonathanlydall 1y agoUberOne is why I almost never use UberEats any more and instead use a local competitor. Shortly after it was introduced it seemed every order of mine would get surprise delayed after pick up as the driver would have to first drop off a different order at >90° different direction from me, no doubt for the user who would get priority for being on UberOne. I don’t order food often enough to justify a subscription, so I just switched to Mr D(elivery), a local South African company where the delivery time is at least almost always consistent. I also feel a bit better about less of the money leaving the country.
- _fat_santa 1y agoI almost signed up for it the other day (by accident). Honestly I was a bit impressed by just how "dark" this dark pattern was. After this I asked some of my friends and loads said they accidentally signed up by accident during the checkout flow.
- scantron4 1y agoBeing on uber one does not prevent this. You get priority by paying another $3 to be priority, nothing else.
- jonathanlydall 1y agoFair enough, I checked the app now and I see the option, although our cost here works out to about USD 0.65 after currency conversion, or maybe it’s because I ordered something cheap. Based on my always getting hit by this, I guess almost everyone does it. And if most people choose this, it’s probably rare they can do double deliveries, meaning it’s practically guaranteed that not choosing the priority delivery will result in the algorithm gleefully using the rare opportunity to make Uber more money on the order by making your order part of the same trip as someone paying priority. So I naively assumed that most people don’t choose this and I would have a low chance of being penalised, but because almost everyone is not wanting their food to be delayed, they’re all paying extra to avoid that. Uber cannot put one priority user above another, so they still land up with too few drivers during peak times, meaning there is still a wait time even for priority users, but on average everyone is paying extra even if on average delivery times aren’t better on average because when near everyone is highest priority, no one is, in practice Uber has raised the base delivery fee unless you’re willing to accept a delay. But if they’re being honest, they should rather raise the base fee and offer a “discount” if you’re willing to wait longer, which is more representative of the real experience of users. I guess that no one wants to feel like they’re a cheapskate, hence streaming packages offering “normal” advertising subsidised packages and “premium” ad free packages, as opposed to say “lite” and “normal”.
- NoTeslaThrow 1y agoI can't express how angry it makes me that I only had access to taxis for a couple years in the city before they were all pushed out and rates were jacked, screwing both the customer and the driver providing the value. It will take decades to reverse this course even if everyone has decent intentions, and shareholders rarely do.
- vjvjvjvjghv 1y agoThe taxi companies were dumb though. They should have embraced the internet and apps. I am still not sure how to even call a taxi in my town.
- reaperducer 1y agoThey should have embraced the internet and apps. In some cities, they did, even before Uber existed. But they still had to pay their drivers a living wage. Uber didn't, and people went with the cheaper fares. Then there were no more taxis, and all the taxi drivers were making a third the money driving for Uber.
- fuomag9 1y agoHere in Italy I don't know if I hate more uber or the taxi drivers themselves. Most cities do not have uber because of them striking and paralyzing cities. Most taxi drivers will try to scam you if you are a tourist, will not take credit cards and will under-declare profits to avoid paying taxes. Taxi licenses are limited in number and re-sold between taxi drivers and new potential buyers. No new licenses are emitted because the government is scared of them. The situation is a complete mess here :/
- Macha 1y agoThey did have a local taxi app here that was reasonably popular and founded by a group of taxi drivers and was pretty liked by passengers and drivers. Then they sold to a UK company, who sold to a German company, who recently sold to Lyft, each step along the way the new owner finding ways to make the service worse.
- NoTeslaThrow 1y ago
- deleted 1y ago[deleted]
- Animats 1y agoBut they paid the bribe! "CEO donors who gave $1 million include Sam Altman, head of OpenAI; Tim Cook, head of Apple; and Dara Khosrowshahi, head of Uber."[1] [1] https://www.msn.com/en-us/news/politics/rich-people-and-corporations-help-trump-shatter-record-for-inauguration-cash-haul/ar-AA1Dl5XE https://www.msn.com/en-us/news/politics/rich-people-and-corp...
- PicassoCTs 1y agoI know, its veering into court-politics- but is the FTC now "selectively active" as in, if the king deems your company out of favor for lack of tributes, it becomes active?
- sailfast 1y agoNow please investigate their teaser rates to get you to choose Uber as a transport option when they know your driver is vapor and/or will cancel then charge 3x congestion pricing on the next refresh when it’s too late to pick another option. Infuriating practices, and the drivers seem to keep getting screwed on the gigs.
- YVoyiatzis 1y agoI've long suspected these shady practices, and I'm relieved they're finally being exposed. Utilities and others aren’t far behind, sending invoices no reasonable person wouldn’t question. Since 2019, I've relied on ride-shares and delivery services, consistently questioning their fee structures. During this time, I've spent an unconscionable amount on Uber and Uber Eats alone. A big shame both to the ones running the show and the ones who trained them to think this is acceptable.
- add-sub-mul-div 1y agoIf you've regularly patronized these services isn't it you who's trained them to think it's acceptable?
- frollogaston 1y agoLots of comments here complaining about their food delivery... If it's a scam, why are you using it? It's a luxury to begin with; I've only used it like twice ever.
- ethn 1y agoA welcomed development in these consumer subscription services.
- bilekas 1y ago> When customers try to cancel, Uber makes it extremely difficult. Users can be forced to navigate as many as 23 screens and take as many as 32 actions to cancel Funny enough I had to take an uber today but it was taking too long so I wanted to cancel the request and call a taxi, I was asked 4 times if I wanted to really cancel, small things like that really do just inflict a little bit of pressure it’s a horrible practice. The fact that a company comes up with these dark patterns to squeeze every cent from you says everything you need to know about them.
- rubiquity 1y agoUber is worth a case study in absolutely horrendous customer service and borderline theft. I haven't used them since they stole $150 from me for an UberEats order I was 10 minutes late to pickup in a one hour window, stating that the pickup windows are firm even for non-perishable goods and failure to show up during the window is a forfeit without refund. They even fought my credit card dispute on the matter. Vile company.
- papichulo4 1y agoSimilar. Charged $150 for 2 bottles of wine that never moved off their shelf. I cancelled within the minute. You'd think that given no services were actually rendered and no perishable items, it'd be an easy open-shut support case. But, no, you see: "that automatically accepted order itself was the service rendered" Cool. I took the L because I order food all the time. Hate them for it. I don't know what our alternative is. We all laughed at this company as they burned through billions a year to acquire us, and now it's a monopoly robbing us all.
- superdude12 1y agoAnother dark pattern is consistently underestimating the time to be picked up by a driver. The estimate is always something like 3 minutes, but often the wait time is more like 7 minutes. Same for Uber Eats. They estimate 25 minutes for a drop off, but it's often more like 45 minutes.
- dcliu 1y agoGlad to see this happen. As described in the article, I recently got signed up and charged for Uber One, despite having opened the app in weeks.
- dkrich 1y agoI’m bearish on uber because despite all of these shady tactics they are still barely profitable at the current scale and with enormous tailwinds. Last quarter they made $770 million on $12 billion of revenue. It’s just a lousy business model and they are desperate to beat Wall Street’s ever inflated expectations each quarter.
- CSMastermind 1y agoThat's sad because I'm happy they exist. In a material way they've made my life better. I hope there always remains a nationwide app based taxi service.
- genewitch 1y agoWhat nation? They're not nationwide in the US...
- timmg 1y agoI wonder how automation will affect things. Just recently, Uber (with some partner) started testing delivery robots in my (city) neighborhood. And I love Waymo, as much as I've been able to use them. Maybe automation will change the economics. Also, IIRC, for many years, Amazon barely squeaked a profit. They wanted to be at the low end of the margins to capture market share. Once they got big enough, they increased their margins a little and started turning a big profit.
- dkrich 1y agoI think uber is different though. It hasn’t been founder led for several years and the current ceo was hired to cut out all r&d spend and maximize profits and revenue. They report things like foreign currency transactions and stock based compensation as free cash flow. The hope with uber is that they become an aggregator of AVs which belies an assumption that autonomous vehicles will essentially be a commodity. Or perhaps that AVs take much longer to become practical at scale than people think. But one of the biggest red flags to me with this company is how they aggressively buy back stock and publicly announce that they believe it’s undervalued. You’re in the midst of an extremely competitive emerging market and your best idea for your cash is to… buy stock?
- dataviz1000 1y agoWhen arriving to new countries getting Uber from airport to hotel, different Uber accounts get different price quotes. Enough so, it is better to purchase a burner phone and get a sim card at the airport because the savings on Uber will cover the difference after a few trips. Nonetheless, Uber is 1000% safer and better than the taxi mafia.
- steveBK123 1y agoUber is an interesting company in that they were always shady, but initially in ways that customers liked (somewhat illegal taxis ripping off their drivers, for below cost, subsidized lifestyle by VC). They then flipped the "make a profit" switch and are now shady in ways customers dislike (ripping you the customer off).
- haltingproblem 1y agoLaw of Conservation of Shadiness ~ A company does not get less shady over time, just shifts the shadiness to a different set of stakeholders.
- steveBK123 1y agoABNB similar...
- ivanjermakov 1y ago> They then flipped the "make a profit" switch This is literally the business model of most VC and public companies.
- steveBK123 1y agoI’m old enough when the VC model was “I dunno, ads?”, followed by “SaaS/cloud”, then “Uber for X” all of which proceeded “crypto” and “AI”. A lot of it stacks now with “AI for X” running in the cloud funded by SaaS and/or ads. Just increasingly adversarial revenue models to turn customers into product (data) and/or hooked on forever recurring increasingly monthly spend. Long gone the days of funding a piece of software customers purchase and use as long and as much as they wish.
- frollogaston 1y agoI've been saying this about Google since the 2000s. The "don't be evil" slogan meant "prioritize growth over profit for now." And if anything, I find profit-taking more honest than loss-leading.
- dboreham 1y ago[flagged]
- ginkgotree 1y agoSilicon Valley and all these VC funded apps have no soul or honesty. I left 5 years ago, and will never look back. Let them rot.
- yahoozoo 1y agoTHANK YOU, FTC! Holy shit. I was enrolled in Uber One and cancelling it was insanely difficult. I was convinced they purposely made their support pages near impossible to navigate. Fuck Uber.
- dboreham 1y agoFrequent Uber rider here and blissfully unaware what Uber One even is.
- bze12 1y agoI’ve found that apps like uber, coinbase, robinhood etc that offer subscriptions can opt you in somewhat unexpectedly because most people are accustomed to an IAP confirmation screen. They can bypass this due to the nature of their subscription, so one too many “continue” taps and bam you’re subscribed. They don’t display pricing so prominently either. Happened to me with coinbase, I accidentally subscribed and got charged for 3 months. Luckily they were able to refund me since I didn’t actually use the service.
- ggm 1y agoDuring the early days of Uber, it was breaking Australian trade practices law in the regulated taxi industry. Uber told drivers it would give them financial backing, if taken to court. I believe this was in itself, a significant departure from business ethics: It may be the regulations were bad, but inviting drivers to become scofflaw and offering them indemnity from payment in civil suit, feels like taking corporate lawfare into a new realm. Quite aside from this disregard for Australian Business law, Uber was transfer pricing the profits from the taxi business into the USA. It operated at a loss in Australia, and exported a lot of revenue to the USA. There was, and continues to be, many problems with taxi as a business, and the regulator was highly deficient. These problems relate to reliability, driver ethics, safety for women, minorities (things like drivers refusing to take seeing-eye dogs, and hassling solo women riding home) -I'm not blind to the failure here and I do not personally view this as "all regulated industries are worse than free enterprise" -the regulator just couldnt be bothered enforcing it's requirements. The real problem was that the cost of a taxi plate rose over a 20 year period at 2-3 times the rate of inflation. Towards the end, a taxi plate was a $500k investment and was owned by many ex accountants, lawyers, doctors and the like as a massive capital gain, independently of the social utility of running taxi as a function. -This destroyed the real driver cooperative movement, and made restriction of entry to taxi a necessary economic forcing function: all attempts to add drivers deflated the capital value of the plate, and were opposed by the current owners. When this was eventually liquidated (Dublin for example) the capital losses were extreme. A $500k plate could drop to $10k or less. A lot of people had life savings eroded, the industry collapsed. Brisbane wasn't much different. Canberra had this too. London, cities with a high barrier to entry like "the knowledge" and the LEZ have different models. I don't know if Uber is in London.
- deleted 1y ago[deleted]
- switch007 1y agoI'm glad we over here have decent public transport, large non-Uber taxi companies, excellent pre-prepared food in supermarkets with high food standards, sidewalks ... If Uber banned me it would be the mildest of inconveniences. Every airport has an established taxi company (sure, wouldn't be as cheap but I wouldn't be stood up for 45 minutes to 1 hour at night) and some form of public transport. Each city and town still has established taxi companies. Many takeaways still take orders directly. The answer isn't to try to make a crappy capitalistic company less crappy by slapping their wrists, it's to provide competition and use it
- x7x 1y agoUber is a complete scam. One of their legal numbers directed me to a person speaking with an accent and requesting me to pay a fee for something completely unrelated to what I had ask... it was a literal scam. They have stolen my food twice in a row and Uber decided it was appropriate to say no refunds even though by policy it is still lawful to provide me with a refund... Uber rides and Uber eats is a whole scam... they are CONTACTLESS... someone with power should be doing something about this because their complete scammers and do not care to follow the policies they stipulated over themselves... ridiculous.
- blacksuv 1y agoSubject: Concerns Regarding Uber's Compensation Practices Dear All, As a driver for Uber Black and Black SUV services, I would like to express some concerns regarding the treatment of drivers and customers by the company. It seems that Uber prioritizes the interests of its board of directors and shareholders over those of both drivers and riders. One issue I have observed is the disparity in compensation offers for similar ride requests. For instance, two drivers might receive the same request, yet each is offered a different amount of payment. It appears that the platform may take advantage of drivers who are known to accept lower fare rates by directing them less profitable rides. Additionally, I want to share some insights that may not be widely known. Uber has led many passengers, including google AI search into providing false information to everyone regarding there payment structure. They have majority of everybody out there believing that drivers receive 75% to 80,% of the total trip cost, while the company (uber) retains 25% to 30%. However, based on my five years of experience with the platform, the actual compensation for drivers is closer to 25% to 30%, with Uber retaining 75% to 80%. I encourage you to verify this for yourself during your next ride by inquiring with your driver about their earnings in relation to the fare you paid. This will provide a clearer picture of the company's compensation practices. There is a pressing need for regulations to prevent companies from exploiting their workers in such ways. Unfortunately, meaningful change may be hindered by the connections some board members have with high-ranking government officials. A notable example is Tony West, Uber's board member and chief legal officer, who is related to former Vice President Kamala Harris
- genewitch 1y agoI live somewhere where lyft and uber don't operate but this is the sort of thing I would ask every time. At least a cabbie knows what they're charging, it's on the meter.
- stevedodge1 1y agoNot only. Does Uber charge customers unfairly? When you use their g, p, s, they take you the long way to get them to their destination. For Insta. Nce I picked up a person and they told me take a break. I thought to myself. 1 2 49 is to my left, but it took me 2 miles to the right out of the way. And backtrack me back to 249. Not only did that put more gas and mileage on my car. It took more time to get my customer there. This has happened to me on many occasions. That's why I quit them in just 1 week. I've got a lot of complaints but I won't bore you with the details. My suggestion stay away from