8 ms·
Deletion of user account
- gtirloni 2y agoI thought this had to be an April Fools' Day joke but upon checking the source, it shows the page was last modified on 2023-11-14. It's even more hilarious (in a sad way).
- rcarmo 2y agoI've been playing with this and have a few of them in my cart: Total € 183.545.103.533.410.025.472,00 They apparently don't do live stock availability checks :)
- dkjaudyeqooe 2y agoKeep on going until it overflows and sets the sign bit, then they'll credit your card with quintillions of euros.
- psnehanshu 2y agoAm I getting it correct? They are selling you the right to delete your account with them.
- sebastianconcpt 2y agoI'm equally surprised.
- RandomRandy 2y agoWouldn't a GDPR request regarding the right to erasure have the same effect and be free (if the company respects the GDPR)?
- dathinab 2y agoyes and for the account owner they must - provide it for free and process it in due time - not hide it trying to trick the user into "buying" something to delete their account through if you have bought one but can not use it because someone else has an account with the hardware you bought from them then the person from which you bought it must do the deletion request for it to be covered by GDPR and they probably could come up with some nonsense where the account is deleted by the device "stays locked" and you have to pay 20€ to unlock it for a new account that might still be in violation of consumer protection law, but no longer has anything to do with GDPR and even in consumer protection law will be in a gray zone where you can do little but complain to official agencies
- Nekorosu 2y agoHmm... I'm not sure it will. SoFlow AG Bionstrasse 4 9015 St.Gallen Switzerland They are not members of the EU. Still, a well-written email in legal lingo in the country's official language helps a lot. Remember to include a reference to the relevant local law. Some leads: https://www.ey.com/en_ch/law/a-new-era-for-data-protection-in-switzerland-are-you-ready https://www.ey.com/en_ch/law/a-new-era-for-data-protection-i...
- grilledchickenw 2y agoThe wayback machine will always remember: https://web.archive.org/web/20240503105207/https://www.soflow.com/eu/product/deletion-of-user-account/ https://web.archive.org/web/20240503105207/https://www.soflo...
- lesuorac 2y agoIt doesn't say your account though. It could just let you delete an arbitrary account ;)
- napolux 2y agoplease delete "root" here are 20 euros
- Macha 2y agoOr not depending on how expensive their COVID book access lawsuit turns out
- oefrha 2y agoIt doesn’t. You can block their crawler with robots.txt and send DMCA takedown requests for archived pages as the domain owner which they will honor. Edit: I was under the wrong impression that if you specifically call out ia_archiver in robots.txt they would honor it. It’s been completely ignored since 2017.
- CallMeMarc 2y agoIf I remember correctly they changed their policy quite some time ago and started to ignore the robots.txt, but not 100% sure about it
- wl 2y agoTheir crawler now ignores robots.txt.
- micromacrofoot 2y agorobots.txt is a suggestion not a block
- rob137 2y agoStill seeing it here: https://www.soflow.com/en/product/deletion-of-user-account/ https://www.soflow.com/en/product/deletion-of-user-account/
- tux3 2y agoLooks like it's still offered for purchase: https://www.soflow.com/en/warenkorb/?add-to-cart=1098 https://www.soflow.com/en/warenkorb/?add-to-cart=1098
- davorak 2y agoCurrently not fully working. You end up being redirected from the cart.
- ricardo81 2y agoInteresting links, In the UK it's showing the initial link as costing £ 29,90. 'rip off Britain' I guess.
- creativenolo 2y agoWould GDPR mitigate the need to pay?
- ben_w 2y agoFirst time I opened the page, it redirected me away. Second time, it stayed on the product page. Third time, it redirected me away but the back button could return me to the subject of this thread. Subsequent attempts didn't even give me that. Is this a real product, or a test item?
- grilledchickenw 2y agoIt's been there for a long while, doesn't look like a test item. My guess is they're trying to take it down, but cache hits along the way bring it back for now.
- sztanko 2y agoThis is weird. Their privacy policy enforcing them to delete your account. I guess it is just a catch for those who don't know what GDPR us. 4. Right to deletion a) Obligation to delete You may request the controller to delete the personal data concerning you without undue delay, and the controller is obliged to delete such data without undue delay, if one of the following reasons applies: - The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed. - You withdraw your consent on which the processing was based and there is no other legal basis for the processing. You object to the processing and there are no overriding legitimate grounds for the processing, or you object to the processing. - The personal data concerning you have been processed unlawfully. The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject. The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8 (1) DSGVO.
- izacus 2y agoThe question is - will they actually be fined by anyone in EU for this? Because in practice GDPR enforcement is incredibly spotty and slow.
- anonzzzies 2y agoIt’s meant to take on the large/multiple offenders; if they get enough complaints about 1 company and after warnings that company doesn’t change, they will fine.
- dathinab 2y agothey could fine without warning and IMHO they should start doing so it's the law isn't new isn't complicated to roughly get right for 99% of companies so there is no longer reason to go easy on companies which seem to very knowingly give a shit (independently of weather it actually was knowingly)
- 2y ago
- vincnetas 2y agoAnd theres a cookie popup with "we value your privacy" Well, looks like they took this too literally and put actual price on "your privacy". That would be 19.90€ please.
- bbx 2y agoInteresting how it's 19,90€ in the EU but £29,90 in the UK.
- Zealotux 2y agoAmusing, because it should be free in the EU.
- WithinReason 2y agoIs it illegal to sell something that's free?
- littlestymaar 2y agoWhen the regulation mandate you to provide it for free, yes…
- WithinReason 2y agoI suspect they are providing it for free, but also selling it.
- ffsm8 2y agoAre you sure? I'd expect this to be legal, even if they're required to delete if users make a legal request
- muningis 2y agoGDPR, and right to be forgotten (a.k.a. removal of all and any PII including account)
- oaiey 2y agoWell, there can be administrative fees. It is a right, but that does not imply that it is cost-free. As a EU citizen you have the right to settle in france, but the registration process in the village you need to pay.
- sebtron 2y agoIt could be worse, at least it is not 19.90€ per month
- napolux 2y agodon't give them ideas... 19.90€/month to keep being deleted. Otherwise we will restore your account
- sen 2y agoThe Reddit method of deletion. “It’s deleted… for now”
- napolux 2y agodon't give reddit ideas.
- malfist 2y agoI mean they literally undeleted content deleted during the third party app protest
- DaSHacka 2y agoDo you have a source for this? I remember people talking about it being possibile for them to do (and now redact.dev even replaces old comments with randomly-generated sentences) but I don't recall them being caught actually doing it.
- NikkiA 2y agoIt's a 'misunderstanding' of how reddit works. It turns out that you can't delete comments from subreddits that are private without the required posting permission flag. So when subreddits went 'dark' during the protest, and then people deleted their comment history, the messages on the dark subreddits came back when the protest ended and the subreddit became public again. At that point you can just delete the comments again of course, unless you deleted your account, in which case those necromanced comments stay undead forever.
- globalise83 2y agoTo be honest this looks like a mock product that someone thought might be funny and seems to have backfired.
- siva7 2y agoThis is almost certainly a joke which they should quickly remove to not get hefty fines from european authorities.
- b3lvedere 2y agoWhen ordering two of those items (which is kinda weird) i noticed the following: “ Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.” Does this mean while processing my order, the account removal, they update or recreate the account? :)
- morsch 2y agoThe account thing seems to be an issue for people who buy e-scooters on the secondary market (i.o.w. used). Often, the scooter is still tied to the previous owner's app. I've found forum posts of people resorting to using the email/password from the previous owner, or sending a registered letter to SoFlow asserting the new ownership. So, and now I'm speculating, it's possible that this is less about deleting the account than it is about unlinking a scooter from your account, and it is a way for SoFlow to dip into the secondary market -- each transfer nets them another 20 EUR. It's also possible that this is a way for the new owner to unlink their scooter from the previous owner, with an associated service charge -- the checkout page requires proof of ownership. In that case, it might be a way to prevent fraud, i.e. people stealing scooters and resetting them; thieves are unlikely to pay 20 EUR for that, nor are they keen on tying their real identity to the stolen scooter. Like I said, this is speculation and I'm not saying this is a good way to do it, and it's not at all explained on the website, I'm just thinking aloud here. It just seems unlikely that anybody would attempt to charge 20 EUR for a simple account deletion.
- Mo3 2y agoThat sounds like the most reasonable explanation for this.
- littlestymaar 2y agoOh, yet another violation of GDPR…
- TickleSteve 2y agoIf you're buying it... could you return it? If so, how would they refund you without an account?
- HeatrayEnjoyer 2y agoInitiate a chargeback and they will figure it out.
- dumbfounder 2y agoNice, if you register you can get 10% off your deletion: https://paste.pics/59a50e49166a7c584f7e656391346329 https://paste.pics/59a50e49166a7c584f7e656391346329
- sebastianconcpt 2y agoOkay but then how can marketeers do that and still go to heaven?
- saintfire 2y agoWhat do you mean? They save you 10%. What more do you want?
- b3lvedere 2y agoIt sill amazes me how peope think 10% discount is such a wonderful deal, it is not. Sure, it is something, but it's not huge. Same thing as when you get 3 for the price of 2, which is also not a huge deal despite what you might think.
- sebastianconcpt 2y agoI took it that he was being sarcastic in that comment. Only the mafia would charge you for making you the favor of removing you a problem that themselves created. PS: Oh wait, States...
- sebastianconcpt 2y agoMonetization of churn? Nice try marketeers, you gave me the fatal argument I needed to never sign up. Just because you revealed your values with that proposal, I know I never want any relationship with that.
- DeathArrow 2y agoCan I delete any user account?
- derelicta 2y agoConsidering its a company established in Switzerland, and that by Swiss law you have the right to informational self determination, as in you have the right to correct/delete data about you (to some extend ofc), I'd say its grossely illegal
- n2d4 2y agoCompany location does not matter for this — if you sell goods internationally, you must obey consumer laws wherever you sell them, instead of wherever your business is located
- martinbaun 2y agoWow, this is just next level. Paying for deletion of your account? Okay I'd cancel my credit card before I'd pay a euro for that.
- planede 2y agoTechnically still better than not offering deletion at all, but of course in reality it's in many ways worse.
- nerder92 2y agoI love the fact that they made the price a catchy 19,90 instead of 20 as if it was a product they'd like for people to buy.
- xg15 2y agoReminder that HN does not have any method to delete an account at all.
- yreg 2y agoBTW there are European banks that have fees for account closure (and for cancelling credit/debit cards; and for stopping standing payment orders; and maybe for cancelling SEPA mandates).
- davidgerard 2y agohttps://archive.is/AMSfW https://archive.is/AMSfW Deletion of user account Purchase the required SoFlow account deletion from the official SoFlow online shop. € 19,90
- ethanholt1 2y agoThis has to be illegal, right? There’s no way this is allowed. It can’t be legally or morally correct to hold someone’s data, and when asked to remove that data from your servers via account deletion, ask for 20 dollars. Adobe does this too, and I feel that subscription based models and hypermonetization is going to become more and more common in the next 10 year.
- victorbjorklund 2y agoMust be some kind of weird technical reason (easier to create a "product" to execute an account deletion etc). I dont think they actually charge for that.