4 ms·
Should have been a travel insurance claim. This person lost their laptop at an airport - to all intents and purposes it was stolen. They even bought a replacem
by jameshart 3y ago
Should have been a travel insurance claim.
This person lost their laptop at an airport - to all intents and purposes it was stolen. They even bought a replacement on the assumption they weren't going to see it again.
The person who returned the laptop returned an unusable MacBook that Apple refuses to even confirm is the original laptop that belonged to them. In addition they incurred shipping and import costs to have this brick shipped. But they don't have their laptop back in working order, so... effectively that laptop was stolen and destroyed, just as surely as if a stranger at the airport had grabbed it and smashed it in front of them.
Let the insurance company deal with this stuff.
- monsieurbanana 3y agoRealistically, can this result in anything else besides the insurance company laughing at you?
- jameshart 3y agoAn Allianz OneTrip Premiere trip insurance covers $2000 for loss or theft of baggage and personal effects. They reported the loss to airport security. Getting a written notice of that report ought to be enough to file a claim.
- syndicatedjelly 3y agoThis entirely misses the point. Using travel insurance for "loss or theft" of something when something is actually, well, lost. The guy has possession of his property, how has anything been "lost"? I really, really doubt a travel insurance company would pay out on this one.
- corbezzoli 3y agoThe computer was “lost” for a whole month before being found and 2 months before being returned. You should claim losses immediately anyway so probably he could have gotten the refund before even knowing it was found.
- Hamuko 3y ago>Using travel insurance for "loss or theft" of something when something is actually, well, lost. If someone grabs your laptop and takes it in an airplane that takes off without you, it's arguably been lost or in fact been stolen.
- monsieurbanana 3y agoThat is indeed how insurance works, you lose something and they reimburse you, thanks for the clarification. I thought that you meant the insurance company would reimburse for a mac that was returned to you without physical damage but locked by Apple.
- Hamuko 3y agoIf you later recover an item that you've successfully claimed an insurance claim against, you would just have to hand over the item to your insurance company (who might not even want it at that point). And you should have been able to successfully claim the laptop since at the airport, it was most definitely lost and/or stolen. Also, how can you even assess that the laptop has no physical damage? They can't boot into the OS and can't see that the laptop is in fact completely physically intact. What if the other party broke the webcam or one of the USB ports?
- pwim 3y agoUnfortunately, this wasn't covered by the travel insurance that goes along with my credit card. I didn't purchase additional travel insurance, and I'm in the fortunate position that I can eat the cost of a replacement, so it probably isn't worth it.
- gureddio 3y agoI really take issue with the idea that your travel insurance will save you in a case like this. It's almost a naive position to take. Travel insurance is notoriously exclusionary when it comes to individual items, especially high value items. Travel insurance is probably one of the most least likely types of insurance where there will be a positive outcome for the consumer.
- eptcyka 3y agoAre there other solutions to remedy the pain? Yes. Could they not just get back the same laptop they already have? Most definitely. Whenever there's a story shared on HN that implies a negative sentiment towards an Apple policy, people come out of the woodwork talking about how we can work around the policy or why Apple has to do it the way everyone hates. Why? Why does the biggest company in the world get volunteers spitshining their PR?
- Aeolun 3y agoApple has to do it the way everyone hates to prevent apple device owners from being regular victims of armed robbery.
- eptcyka 3y agoIt doesn't have to be this way :)
- bananapub 3y agoin what way do you think apple's process should be altered to provide the same level of assurance but also let the blogger get their laptop back? or are you suggesting that everyone else should just accept more risk?
- eptcyka 3y agoIf you have receipts for an iDevice and you have the iDevice in your possesion, Apple could just unlock the device. They could also lock the device to an iCloud account even if the user doesn't enable FindMyDevice on it. And I will re-iterate, what's with all this risk management from unpaid volunteers for the biggest tech company in the world? :)
- jms703 3y agoSo if I have your receipt I get access to your device?
- lozenge 3y agoAre you suggesting the recipient found another Activation Locked laptop, presumably stolen, that somebody was keeping "for parts", swapped the keyboard for a Japanese keyboard, sent OP that locked laptop and wiped/kept their laptop?
- bluepizza 3y agoConsidering how long it took for the laptop to be returned and Apple's resistance in removing the lock, it is possible that the recipient waited until an acquaintance returned from Japan carrying a similar laptop (acquired cheaply or even for free due to the lock), and simply shipped that to OP.