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My biggest complaint with OpenAI/ChatGPT is their horrible "marketing" (for lack of a better term). They announce stuff like this (or like plugins), I get excit

My biggest complaint with OpenAI/ChatGPT is their horrible "marketing" (for lack of a better term). They announce stuff like this (or like plugins), I get excited, I go to use it, it hasn't rolled out to me yet (which is frustrating as a paying customer), and my only recourse is.... check back daily? They never send an email "Plugins are available for you!", "Voice chat is now enabled on your account!" and so often I forget about the new feature unless I stumble across it later. Just now I opened the app, went to setting, went to "New Features", and all I saw was Bing Browsing disabled (unable to enable). Ok, I didn't even know that was a thing that worked at one point. Maybe I need an update? Go to the App Store, nope, I'm up to to date. Kill the app, relaunch, open settings, now "New Features" isn't even listed. I can promise you I won't be browsing the settings part of this app regularly to see if there is a new feature. Heck, not only do they not email/push about new features they don't even message in-app about them, I really don't understand. Maybe they are doing so well they don't have to care about communicating with customer right now but it really annoys me and I wish they did better.

Closi 3y ago
They have gone from being a niche research company to being (probably) the fastest growing start-up in history. I suspect they do care about communicating with customers, but it's total chaos and carnage internally.
- joshstrange 3y ago
  > I suspect they do care about communicating with customers, but it's total chaos and carnage internally. This is my best guess as well, they are rocketing down the interstate at 200mph and just trying to keep the wheels on the car. When you're absolutely killing it I guess making X% more by being better at messaging just isn't worth it since to do that you'd have to take someone off something potentially more critical. Still makes me a little sad though.
  - vdfs 3y ago
    > When you're absolutely killing it Aren't they unprofitable? and have fierce competition from everyone?
    - dcow 3y ago
      Whether or not you’re profitable has very little to do with how valuable others think you are. And usually having competitors is something that validates your market.
      - hef19898 3y ago
        The same can be said about food delivery start ups.
      - Tactician_mark 3y ago
        > And usually having competitors is something that validates your market. Don't users validate your market? ChatGPT has plenty of users, so I would think competitors only hurt their value.
        michaelt 3y ago
        Well, it depends. Clearly, you can be a company like Microsoft where nobody is challenging your dominance in PC operating systems, and you can make huge sums of money. So competitors certainly aren't vital. Or if you've cleverly sewn up a market with patents or trade secrets or a giant first-mover advantage or network effects, and nobody's got any chance of challenging your dominance in your specific market niche - again that could be highly profitable. On the other hand, if you're selling ten-dollar bills for five dollars, you might have millions of satisfied paying customers, but no competitors because nobody else thinks your unit economics make sense. Or if you run a DVD rental store, you might be profitable and have many return customers, but you might not attract competitors because they don't think DVD rental is a growth business. So some people consider a lack of competition an ominous sign.
      - iudqnolq 3y ago
- ilaksh 3y ago
  Maybe there is a state somewhere between "total chaos and carnage" and "emails users when new features are enabled for their account". Such as "decided it wasn't an operational priority to email users when features were enabled for them".
  - londons_explore 3y ago
    Emailing users when a new feature is enabled for their account isn't even the kind of thing that would distract an existing very busy developer. You could literally hire an entirely new guy, give him instructions to build such an email system, and let him put the right triggers on the user account permissions database to send out the right emails at the right time. And then, when it's built, you can start adding more features like sending the emails only when demand is low and/or at times of day when you get the best click through rate. And then next you can start measuring the increase in revenue from sending those emails. Before long, you have a whole marketing and comms team. Which you probably want as a big company anyway.
    - mattkrause 3y ago
      Heck, dogfood your own product and hire someone to ask ChatGTP to do it!
    - hombre_fatal 3y ago
      The peanut gallery could (and does) say this about 1000 little features that 1000 different people claim to be so necessary that OpenAI is incompetent for not having, yet none of those people agree that those other features are priorities.
      - ZiiS 3y ago
        They could hire 1000 new developers a month and still be understaffed vs any company in history with thier valuation.
        sebzim4500 3y ago
- jimbokun 3y ago
  > fastest growing start-up in history. What are some metrics that justify this claim?
  - LeonM 3y ago
    They have been the fastest company ever to go from 0 to 100 million users. [0] They are also on pace to exceed $1B in revenue. [1] [0] https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/ https://www.reuters.com/technology/chatgpt-sets-record-faste... [1] https://www.theinformation.com/articles/openai-passes-1-billion-revenue-pace-as-big-companies-boost-ai-spending https://www.theinformation.com/articles/openai-passes-1-bill...
    - blibble 3y ago
      both of those are either estimated or anonymous sources not credible
      - Closi 3y ago
        Well they are a private company so you are going to have to evaluate it on that basis, but reuters is generally considered credible.
        blibble 3y ago
        > Well they are a private company so you are going to have to evaluate it on that basis, but reuters is generally considered credible. well that would be good if Reuters were the source of the figure but they're not, they're simply reporting on what SimilarWeb has estimated https://www.similarweb.com/website/chatgpt.com/#technologies https://www.similarweb.com/website/chatgpt.com/#technologies and that estimate is essentially based on nothing
    - itsoktocry 3y ago
      Are either of those things indicative of "fastest growth ever"? Maybe 100 million users, but we live in a world where it's hard to know how meaningful that is (ie Tucker's X videos getting 300 million views).
- nwoli 3y ago
  At what point to you go from startup to not when you have 10 billion invested and countless employees and is practically a sub branch of microsoft. Sounds cooler though I guess
  - sebzim4500 3y ago
    I think you stop being a startup when there are engineers who do not know the CEO. I would guess OpenAI is still a startup by that definition (they don't have that many engineers IIRC) but I don't actually know.
    - TeMPOraL 3y ago
      That's really a function of what kind of CEO the company has, and what do you mean by "know". I worked remotely for a company employing hundreds of people, around for couple decades and with offices in different regions of the world, and I still got to talk to the CEO a couple times, and he knows me by name, all by virtue of bumping into him a couple times on corridor while on one of my infrequent visits to the office.
  - imacomputertoo 3y ago
    I'm not sure when a company begins to not be a start up, but by the time they have a wave of news claiming their product kills teenagers, or they're engaging in antitrust, or they're effectively using space labor, that's when they are definitely no longer a start up. That hasn't happened yet for OpenAI, but I'm sure it will happen eventually, and then we'll know.
- skeeter2020 3y ago
  Considering the field and progress that is being made I find this idea terrifying. All the big problems like "How will we actually control what we're building?" being answered "that's too hard; let's punt and solve that after we figure out how to consume voice data". One way or another this is likely the last technological advance that humans will make.
  - kranke155 3y ago
    The last technological advance that humans will make? What gives you that impression
    - ZiiS 3y ago
      _if_ it is better at making advances then us then everything in human nature points to us letting it make all future advances.
      - kranke155 3y ago
        Im not sure. I suspect it might be better at some advances but not necessarily better at everything.
        TeMPOraL 3y ago
        As long as it's better at some of the advances that would make it even better at those advances, or better at more advances, then it'll quickly become better than us in approximately everything, and at that point humans become NPCs of their own story.
        kranke155 3y ago
        Is that how apes feel? You think apes look at us and feel like NPCs? My perception is apes still feel like the main character, each and every one of them.
    - ben_w 3y ago
- kaliqt 3y ago
  Yeah but to be honest, I'd wonder how such a simple thing falls to the wayside.
  - Lutger 3y ago
    This happens when there are thousands other simple things and a lot of complicated things. When your devs are stretched, you sort by priority and I can tell you this is not that important.
- RivieraKid 3y ago
  I think their main goal is to be perceived as the most advanced AI company. Why? Because that's how you get the best people working for you. The main determinant of success for companies like OpenAI is people.
- wongarsu 3y ago
  But this issue far predates their current success. GPT2 was held back for a while. GPT3 launched as "waitlist only" with an application process, and so did GPT3.5. This is a large part of what held them back: GPT3.5 had most of the capabilities of the initial ChatGPT release, just with a different interface. Yet GPT3.5 failed to get any hype because the rollout was glacial. They made some claims that it was great, but to verify this for yourself you had to wait months. Only when they finally made a product that everyone could try out at the same time, with minimal hassle, did OpenAI turn from a "niche research company" to the fastest growing start-up. And this seems to have been a one-time thing, now they are back to staggered releases.
  - pixl97 3y ago
    Turns out that getting enough compute power to meet demand for AI is hard.
  - MillionOClock 3y ago
    > GPT3.5 had most of the capabilities of the initial ChatGPT release, just with a different interface I believe two other factors were the cost (especially of fine tuned models, IIRC fine tuned davinci cost $0.20 per thousand tokens) and also that OpenAI hadn't very clearly shown just how much higher the quality could get once RLHF'd. I remember asking davinci-instruct to parse some data, and the reliability really seemed much lower than ChatGPT at launch, to the point that, at the time, I thought GPT-4 was secretly powering ChatGPT.
- Hoasi 3y ago
  They could send over ChatGPTed newsletters. Marketing bullshit is one thing ChatGPT excels at.
trey-jones 3y ago
First of all, I understand what you're saying. Communication is important. I just think it's funny to ever talk about "lack of communication". All I want is for businesses to stop communicating with me. Even better if I don't have to ask (unsubscribe).
- joshstrange 3y ago
  That's fair, I completely understand where you are coming from. From a growth/money-making perspective it'd be smart to message customers about new features but table stakes would be something like: Voice Chat (Not available yet) [Click here to be notified when you have access] Or something along those lines. It sours my opinion of ChatGPT every time I go to use a newly announced feature to find out I don't have it yet and have no clue when I will.
espinchi 3y ago
They do explain why in the post. (Still, you may not agree, of course.) > We are deploying image and voice capabilities gradually > > OpenAI’s goal is to build AGI that is safe and beneficial. We believe in making our tools available gradually, which allows us to make improvements and refine risk mitigations over time while also preparing everyone for more powerful systems in the future. This strategy becomes even more important with advanced models involving voice and vision.
- joshstrange 3y ago
  My issue isn't fully with them rolling out slowly, my issue is never knowing when you will get the feature or rather not being told when you do get it. I'm fine with "sometime in the next X days/months you will get feature Y", my issue is the only way to see if you got feature Y is to check back daily.
  - maroonblazer 3y ago
    It's the first sentence in the 3rd paragraph, repeated again at the end of the blog post. > We’re rolling out voice and images in ChatGPT to Plus and Enterprise users over the next two weeks.
amelius 3y ago
We're heading for the singularity and you're complaining about marketing?
- p1esk 3y ago
  Yeah I don’t think OpenAI needs any marketing at this point.
- skilled 3y ago
  The singularity huh… what do you think, it will run in Kubernetes or Docker?
jstummbillig 3y ago
Imagine how fantastic you are doing, when your biggest user complaint stems from frustration with features they can not use just yet.
test6554 3y ago
I can honestly wait. I am excited for 5 and 10 years from now. I really am. This is going to be amazing. If I miss out for a week or a month in the meantime I don't mind.
notmytempo 3y ago
They're focused on scaling to meet the current (overwhelming) demand. Given the 'if you build it, they will come' dynamic they're experiencing, any focus on marketing would be a waste of resources.
deleted 3y ago
[deleted]
olalonde 3y ago
> My biggest complaint with OpenAI/ChatGPT is their horrible "marketing" Agreed. Other notable mentions: choosing "ChatGPT" as their product name and not having mobile apps.
- zwily 3y ago
  They do have mobile apps though?
  - olalonde 3y ago
    Oops, missed that announcement.
Obscurity4340 3y ago
Maybe they need an RSS feed or something
generalizations 3y ago
> my only recourse is.... check back daily Sounds like their marketing is doing just fine. If you were to just leave and forget about it, then sure, they need to work on their retention. But you won’t, so they don’t.
toddmorey 3y ago
They do marketing like a 3-person startup that found a saas starter template, connected Stripe with shoestrings, and hasn't looked back. In order to start using the API, I actually had to cancel and sign back up again (because I think I was on a previous rev of the billing model). I do love these companies that succeed in spite of their marketing & design and not because of it. It shows you have something very special.
constantly 3y ago
User impressions and revisit rate are key factors in raising money and showing success. It’s natural that they would select for user flows that keep you coming back daily rather than risk you don’t use it for a day or two waiting for an email.
tchock23 3y ago
At least you’re seeing an option for ‘New Features’ in settings. I don’t see it and I’m supposedly up to date (and a Plus subscriber).
aqme28 3y ago
It has always seemed like OpenAI succeeds in spite of itself. API access was historically an absolute nightmare, and it just seemed like they didn't even want customers.
eximius 3y ago
Your complaint is they don't email you enough? Sarcasm aside, I understand your complaint, but still, a little funny.
- sebzim4500 3y ago
  Do they email you a lot? I'm a plus customer and an API user, and they barely send me anything. One day I just signed in and saw that I suddenly had interpreter access, for instane.
- tomjen3 3y ago
  The companies you want to hear back from never email you, the ones that do you don't care about.
  - TeMPOraL 3y ago
    In general, if companies e-mail you, it's almost always with worthless bullshit and/or attempts at tricking you into spending more money. OpenAI is not doing that, hence radio silence.
brandall10 3y ago
I got an email indicating I was accepted for plugin use, fwiw.
WillPostForFood 3y ago
it hasn't rolled out to me yet (which is frustrating as a paying customer) Frustratingly, at least the image gen is live on Bing, but I guess Microsoft is paying more than me for access.

Closi 3y ago

They have gone from being a niche research company to being (probably) the fastest growing start-up in history. I suspect they do care about communicating with customers, but it's total chaos and carnage internally.

joshstrange 3y ago
> I suspect they do care about communicating with customers, but it's total chaos and carnage internally. This is my best guess as well, they are rocketing down the interstate at 200mph and just trying to keep the wheels on the car. When you're absolutely killing it I guess making X% more by being better at messaging just isn't worth it since to do that you'd have to take someone off something potentially more critical. Still makes me a little sad though.
- vdfs 3y ago
  > When you're absolutely killing it Aren't they unprofitable? and have fierce competition from everyone?
  - dcow 3y ago
    Whether or not you’re profitable has very little to do with how valuable others think you are. And usually having competitors is something that validates your market.
    - hef19898 3y ago
      The same can be said about food delivery start ups.
    - Tactician_mark 3y ago
      > And usually having competitors is something that validates your market. Don't users validate your market? ChatGPT has plenty of users, so I would think competitors only hurt their value.
      - michaelt 3y ago
        Well, it depends. Clearly, you can be a company like Microsoft where nobody is challenging your dominance in PC operating systems, and you can make huge sums of money. So competitors certainly aren't vital. Or if you've cleverly sewn up a market with patents or trade secrets or a giant first-mover advantage or network effects, and nobody's got any chance of challenging your dominance in your specific market niche - again that could be highly profitable. On the other hand, if you're selling ten-dollar bills for five dollars, you might have millions of satisfied paying customers, but no competitors because nobody else thinks your unit economics make sense. Or if you run a DVD rental store, you might be profitable and have many return customers, but you might not attract competitors because they don't think DVD rental is a growth business. So some people consider a lack of competition an ominous sign.
    - iudqnolq 3y ago
ilaksh 3y ago
Maybe there is a state somewhere between "total chaos and carnage" and "emails users when new features are enabled for their account". Such as "decided it wasn't an operational priority to email users when features were enabled for them".
- londons_explore 3y ago
  Emailing users when a new feature is enabled for their account isn't even the kind of thing that would distract an existing very busy developer. You could literally hire an entirely new guy, give him instructions to build such an email system, and let him put the right triggers on the user account permissions database to send out the right emails at the right time. And then, when it's built, you can start adding more features like sending the emails only when demand is low and/or at times of day when you get the best click through rate. And then next you can start measuring the increase in revenue from sending those emails. Before long, you have a whole marketing and comms team. Which you probably want as a big company anyway.
  - mattkrause 3y ago
    Heck, dogfood your own product and hire someone to ask ChatGTP to do it!
  - hombre_fatal 3y ago
    The peanut gallery could (and does) say this about 1000 little features that 1000 different people claim to be so necessary that OpenAI is incompetent for not having, yet none of those people agree that those other features are priorities.
    - ZiiS 3y ago
      They could hire 1000 new developers a month and still be understaffed vs any company in history with thier valuation.
      - sebzim4500 3y ago
jimbokun 3y ago
> fastest growing start-up in history. What are some metrics that justify this claim?
- LeonM 3y ago
  They have been the fastest company ever to go from 0 to 100 million users. [0] They are also on pace to exceed $1B in revenue. [1] [0] https://www.reuters.com/technology/chatgpt-sets-record-fastest-growing-user-base-analyst-note-2023-02-01/ https://www.reuters.com/technology/chatgpt-sets-record-faste... [1] https://www.theinformation.com/articles/openai-passes-1-billion-revenue-pace-as-big-companies-boost-ai-spending https://www.theinformation.com/articles/openai-passes-1-bill...
  - blibble 3y ago
    both of those are either estimated or anonymous sources not credible
    - Closi 3y ago
      Well they are a private company so you are going to have to evaluate it on that basis, but reuters is generally considered credible.
      - blibble 3y ago
        > Well they are a private company so you are going to have to evaluate it on that basis, but reuters is generally considered credible. well that would be good if Reuters were the source of the figure but they're not, they're simply reporting on what SimilarWeb has estimated https://www.similarweb.com/website/chatgpt.com/#technologies https://www.similarweb.com/website/chatgpt.com/#technologies and that estimate is essentially based on nothing
  - itsoktocry 3y ago
    Are either of those things indicative of "fastest growth ever"? Maybe 100 million users, but we live in a world where it's hard to know how meaningful that is (ie Tucker's X videos getting 300 million views).
nwoli 3y ago
At what point to you go from startup to not when you have 10 billion invested and countless employees and is practically a sub branch of microsoft. Sounds cooler though I guess
- sebzim4500 3y ago
  I think you stop being a startup when there are engineers who do not know the CEO. I would guess OpenAI is still a startup by that definition (they don't have that many engineers IIRC) but I don't actually know.
  - TeMPOraL 3y ago
    That's really a function of what kind of CEO the company has, and what do you mean by "know". I worked remotely for a company employing hundreds of people, around for couple decades and with offices in different regions of the world, and I still got to talk to the CEO a couple times, and he knows me by name, all by virtue of bumping into him a couple times on corridor while on one of my infrequent visits to the office.
- imacomputertoo 3y ago
  I'm not sure when a company begins to not be a start up, but by the time they have a wave of news claiming their product kills teenagers, or they're engaging in antitrust, or they're effectively using space labor, that's when they are definitely no longer a start up. That hasn't happened yet for OpenAI, but I'm sure it will happen eventually, and then we'll know.
skeeter2020 3y ago
Considering the field and progress that is being made I find this idea terrifying. All the big problems like "How will we actually control what we're building?" being answered "that's too hard; let's punt and solve that after we figure out how to consume voice data". One way or another this is likely the last technological advance that humans will make.
- kranke155 3y ago
  The last technological advance that humans will make? What gives you that impression
  - ZiiS 3y ago
    _if_ it is better at making advances then us then everything in human nature points to us letting it make all future advances.
    - kranke155 3y ago
      Im not sure. I suspect it might be better at some advances but not necessarily better at everything.
      - TeMPOraL 3y ago
        As long as it's better at some of the advances that would make it even better at those advances, or better at more advances, then it'll quickly become better than us in approximately everything, and at that point humans become NPCs of their own story.
        kranke155 3y ago
        Is that how apes feel? You think apes look at us and feel like NPCs? My perception is apes still feel like the main character, each and every one of them.
  - ben_w 3y ago
kaliqt 3y ago
Yeah but to be honest, I'd wonder how such a simple thing falls to the wayside.
- Lutger 3y ago
  This happens when there are thousands other simple things and a lot of complicated things. When your devs are stretched, you sort by priority and I can tell you this is not that important.
RivieraKid 3y ago
I think their main goal is to be perceived as the most advanced AI company. Why? Because that's how you get the best people working for you. The main determinant of success for companies like OpenAI is people.
wongarsu 3y ago
But this issue far predates their current success. GPT2 was held back for a while. GPT3 launched as "waitlist only" with an application process, and so did GPT3.5. This is a large part of what held them back: GPT3.5 had most of the capabilities of the initial ChatGPT release, just with a different interface. Yet GPT3.5 failed to get any hype because the rollout was glacial. They made some claims that it was great, but to verify this for yourself you had to wait months. Only when they finally made a product that everyone could try out at the same time, with minimal hassle, did OpenAI turn from a "niche research company" to the fastest growing start-up. And this seems to have been a one-time thing, now they are back to staggered releases.
- pixl97 3y ago
  Turns out that getting enough compute power to meet demand for AI is hard.
- MillionOClock 3y ago
  > GPT3.5 had most of the capabilities of the initial ChatGPT release, just with a different interface I believe two other factors were the cost (especially of fine tuned models, IIRC fine tuned davinci cost $0.20 per thousand tokens) and also that OpenAI hadn't very clearly shown just how much higher the quality could get once RLHF'd. I remember asking davinci-instruct to parse some data, and the reliability really seemed much lower than ChatGPT at launch, to the point that, at the time, I thought GPT-4 was secretly powering ChatGPT.
Hoasi 3y ago
They could send over ChatGPTed newsletters. Marketing bullshit is one thing ChatGPT excels at.

trey-jones 3y ago

First of all, I understand what you're saying. Communication is important. I just think it's funny to ever talk about "lack of communication". All I want is for businesses to stop communicating with me. Even better if I don't have to ask (unsubscribe).

joshstrange 3y ago
That's fair, I completely understand where you are coming from. From a growth/money-making perspective it'd be smart to message customers about new features but table stakes would be something like: Voice Chat (Not available yet) [Click here to be notified when you have access] Or something along those lines. It sours my opinion of ChatGPT every time I go to use a newly announced feature to find out I don't have it yet and have no clue when I will.

espinchi 3y ago

They do explain why in the post. (Still, you may not agree, of course.) > We are deploying image and voice capabilities gradually > > OpenAI’s goal is to build AGI that is safe and beneficial. We believe in making our tools available gradually, which allows us to make improvements and refine risk mitigations over time while also preparing everyone for more powerful systems in the future. This strategy becomes even more important with advanced models involving voice and vision.

joshstrange 3y ago
My issue isn't fully with them rolling out slowly, my issue is never knowing when you will get the feature or rather not being told when you do get it. I'm fine with "sometime in the next X days/months you will get feature Y", my issue is the only way to see if you got feature Y is to check back daily.
- maroonblazer 3y ago
  It's the first sentence in the 3rd paragraph, repeated again at the end of the blog post. > We’re rolling out voice and images in ChatGPT to Plus and Enterprise users over the next two weeks.

amelius 3y ago

We're heading for the singularity and you're complaining about marketing?

p1esk 3y ago
Yeah I don’t think OpenAI needs any marketing at this point.
skilled 3y ago
The singularity huh… what do you think, it will run in Kubernetes or Docker?

jstummbillig 3y ago

Imagine how fantastic you are doing, when your biggest user complaint stems from frustration with features they can not use just yet.

test6554 3y ago

I can honestly wait. I am excited for 5 and 10 years from now. I really am. This is going to be amazing. If I miss out for a week or a month in the meantime I don't mind.

notmytempo 3y ago

They're focused on scaling to meet the current (overwhelming) demand. Given the 'if you build it, they will come' dynamic they're experiencing, any focus on marketing would be a waste of resources.

deleted 3y ago

[deleted]

olalonde 3y ago

> My biggest complaint with OpenAI/ChatGPT is their horrible "marketing" Agreed. Other notable mentions: choosing "ChatGPT" as their product name and not having mobile apps.

zwily 3y ago
They do have mobile apps though?
- olalonde 3y ago
  Oops, missed that announcement.

Obscurity4340 3y ago

Maybe they need an RSS feed or something

generalizations 3y ago

> my only recourse is.... check back daily Sounds like their marketing is doing just fine. If you were to just leave and forget about it, then sure, they need to work on their retention. But you won’t, so they don’t.

toddmorey 3y ago

They do marketing like a 3-person startup that found a saas starter template, connected Stripe with shoestrings, and hasn't looked back. In order to start using the API, I actually had to cancel and sign back up again (because I think I was on a previous rev of the billing model). I do love these companies that succeed in spite of their marketing & design and not because of it. It shows you have something very special.

constantly 3y ago

User impressions and revisit rate are key factors in raising money and showing success. It’s natural that they would select for user flows that keep you coming back daily rather than risk you don’t use it for a day or two waiting for an email.

tchock23 3y ago

At least you’re seeing an option for ‘New Features’ in settings. I don’t see it and I’m supposedly up to date (and a Plus subscriber).

aqme28 3y ago

It has always seemed like OpenAI succeeds in spite of itself. API access was historically an absolute nightmare, and it just seemed like they didn't even want customers.

eximius 3y ago

Your complaint is they don't email you enough? Sarcasm aside, I understand your complaint, but still, a little funny.

sebzim4500 3y ago
Do they email you a lot? I'm a plus customer and an API user, and they barely send me anything. One day I just signed in and saw that I suddenly had interpreter access, for instane.
tomjen3 3y ago
The companies you want to hear back from never email you, the ones that do you don't care about.
- TeMPOraL 3y ago
  In general, if companies e-mail you, it's almost always with worthless bullshit and/or attempts at tricking you into spending more money. OpenAI is not doing that, hence radio silence.

brandall10 3y ago

I got an email indicating I was accepted for plugin use, fwiw.

WillPostForFood 3y ago

it hasn't rolled out to me yet (which is frustrating as a paying customer) Frustratingly, at least the image gen is live on Bing, but I guess Microsoft is paying more than me for access.