5 ms·

We had a no tipping restaurant we used to go to and the service was reliably terrible. Hopefully the rating system will work but I’d say you do need some kind

We had a no tipping restaurant we used to go to and the service was reliably terrible. Hopefully the rating system will work but I’d say you do need some kind of system. On the other hand Chick-fil-A is able to make their employees act friendly. I wonder how they do it. Finally I do wish you’d accept cash just for people that want to preserve their privacy.

jmugan 4y ago
I'd had bad service lately at a lot of places that require tips.
jacktribe 4y ago
Cash will tie up an additional employee behind the counter. One of the reasons we are able to not accept tips and pay fair wages instead, is because we don't need a person at the register. And while you can use that person for other tasks when there is no one in line, they do need to glove up each time they may handle a food item. Also, in LA cash is a safety issue if you plan on staying open late when traffic is low. To facilitate anonymous payments, we will accept crypto soon.
- temprose 4y ago
  how does handling crypto work, do you exchange it for USD daily in order to avoid fluctuations in the value of crypto?
- ramphastidae 4y ago
  It seems like promoting a fairer society is a priority for you, given your focus on paying fair wages. That’s great! Please consider extending that desire to serving people who do not have credit cards or bank accounts (or crypto …) Plenty of them exist and like coffee too.
  - kevin_thibedeau 4y ago
    NYC had to put a stop to the cashless trend because it is unfair to only offer services to those eligible for banking.
    - lotsofpulp 4y ago
      It is unfair to lay that burden on businesses, when it should be the government’s job to operate infrastructure. It would be trivial for the federal government to offer each individual an electronic money account that legally cannot be closed and is forever accessible to them. And as an adjacent comment wrote, the in person services infrastructure can be tacked onto USPS.
      - woodruffw 4y ago
        NYC can’t, for better or worse, dictate federal policy. Given the limited scope of its authority, requiring businesses to take the currently available form of universal currency seems not unreasonable.
      - freejazz 4y ago
        You want the government to run banks so that stores don't need cash registers?
        lotsofpulp 4y ago
        I wrote “electronic money accounts”, and yes. It is clear that electronic money has lots of utility, and it makes sense for a society to ensure its existence as infrastructure. The same infrastructure can also serve as an identity verification service, which is also sorely needed. There is no reason it has to operate as a bank, which would involve becoming a lender.
      - notch656c 4y ago
        The government will never never allow any kind of bank account that cannot be closed and is forever accessible. The closest we have to that is gold buried in a hole somewhere or maybe a cold storage seed phrase in your head and the discipline not to reveal it in torture.
  - pj_mukh 4y ago
    This seems like one more problem of policing individual behavior instead of solving the infrastructure problem, by say, having the Post Office run a free bank for the under-banked [1]. [1]: https://www.fastcompany.com/90683033/the-post-office-is-finally-going-to-try-out-being-a-bank https://www.fastcompany.com/90683033/the-post-office-is-fina...
    - deleted 4y ago
      [deleted]
- seanmcdirmid 4y ago
  Cash businesses tend to get robbed much more often than places that don’t take it. Cash-only businesses, like marijuana dispensaries, are notorious for being robbed here in Seattle.
- akvadrako 4y ago
  Plenty of places have waiters carry around hip bags with cash instead of doing it at the register. It's no less convient than carrying around a card reader.
hotpotamus 4y ago
I actually say this virtually snark free, but I've always thought of Chick-fil-A as a Christian religious group that happens to run a chicken sandwich restaurant. I've certainly had lots of experience eating their food and talking to the employees and a few owners. I suspect that's part of the atmosphere.
photochemsyn 4y ago
I think it depends on if the server gets a percentage of the total bill (basically auto-tipping if you think of it that way). Basically everything on the menu gets raised in price 20% and that's the tip portion, ideally shared with the kitchen. This provides a strong incentive for good service (and good cooking) as an empty restaurant (fewer return customers) means less income. Otherwise, why bother providing excellent service, if you're paid the same hourly wage if the place is packed or if it's half-full?
ggm 4y ago
This is kind of anecdata. We've all had terrible service, and some of us live in economies which are no tip or no routine tip. At scale, I continue to believe there isn't a strong relationship between tipping and service, as much as between salary and service or service culture and service. Transition periods are always complex. If tipping was verboten there would still be a cohort complaining about it for years, about both income side, and service quality side issues.
- seb1204 4y ago
  I always thought good service is based in good training and staff education. Which includes basics of the business that happy customers return...
makestuff 4y ago
Chick-fil-a usually makes franchise owners be hands on in the Restaurant, and you cannot own like 20 of them. I think most people own one. At least where I grew up they consistently paid the highest of any fast food place and I am pretty sure they offered tuition reimbursement. The other main benefit they have is the whole closed on Sunday’s thing which makes scheduling more favorable since you know you won’t have to work on sundays.
bmitc 4y ago
> On the other hand Chick-fil-A is able to make their employees act friendly. I wonder how they do it. I would assume they make them do it via management, training, treating them well, and firing for non-compliance.

jmugan 4y ago

I'd had bad service lately at a lot of places that require tips.

jacktribe 4y ago

Cash will tie up an additional employee behind the counter. One of the reasons we are able to not accept tips and pay fair wages instead, is because we don't need a person at the register. And while you can use that person for other tasks when there is no one in line, they do need to glove up each time they may handle a food item. Also, in LA cash is a safety issue if you plan on staying open late when traffic is low. To facilitate anonymous payments, we will accept crypto soon.

temprose 4y ago
how does handling crypto work, do you exchange it for USD daily in order to avoid fluctuations in the value of crypto?
ramphastidae 4y ago
It seems like promoting a fairer society is a priority for you, given your focus on paying fair wages. That’s great! Please consider extending that desire to serving people who do not have credit cards or bank accounts (or crypto …) Plenty of them exist and like coffee too.
- kevin_thibedeau 4y ago
  NYC had to put a stop to the cashless trend because it is unfair to only offer services to those eligible for banking.
  - lotsofpulp 4y ago
    It is unfair to lay that burden on businesses, when it should be the government’s job to operate infrastructure. It would be trivial for the federal government to offer each individual an electronic money account that legally cannot be closed and is forever accessible to them. And as an adjacent comment wrote, the in person services infrastructure can be tacked onto USPS.
    - woodruffw 4y ago
      NYC can’t, for better or worse, dictate federal policy. Given the limited scope of its authority, requiring businesses to take the currently available form of universal currency seems not unreasonable.
    - freejazz 4y ago
      You want the government to run banks so that stores don't need cash registers?
      - lotsofpulp 4y ago
        I wrote “electronic money accounts”, and yes. It is clear that electronic money has lots of utility, and it makes sense for a society to ensure its existence as infrastructure. The same infrastructure can also serve as an identity verification service, which is also sorely needed. There is no reason it has to operate as a bank, which would involve becoming a lender.
    - notch656c 4y ago
      The government will never never allow any kind of bank account that cannot be closed and is forever accessible. The closest we have to that is gold buried in a hole somewhere or maybe a cold storage seed phrase in your head and the discipline not to reveal it in torture.
- pj_mukh 4y ago
  This seems like one more problem of policing individual behavior instead of solving the infrastructure problem, by say, having the Post Office run a free bank for the under-banked [1]. [1]: https://www.fastcompany.com/90683033/the-post-office-is-finally-going-to-try-out-being-a-bank https://www.fastcompany.com/90683033/the-post-office-is-fina...
  - deleted 4y ago
    [deleted]
seanmcdirmid 4y ago
Cash businesses tend to get robbed much more often than places that don’t take it. Cash-only businesses, like marijuana dispensaries, are notorious for being robbed here in Seattle.
akvadrako 4y ago
Plenty of places have waiters carry around hip bags with cash instead of doing it at the register. It's no less convient than carrying around a card reader.

hotpotamus 4y ago

I actually say this virtually snark free, but I've always thought of Chick-fil-A as a Christian religious group that happens to run a chicken sandwich restaurant. I've certainly had lots of experience eating their food and talking to the employees and a few owners. I suspect that's part of the atmosphere.

photochemsyn 4y ago

I think it depends on if the server gets a percentage of the total bill (basically auto-tipping if you think of it that way). Basically everything on the menu gets raised in price 20% and that's the tip portion, ideally shared with the kitchen. This provides a strong incentive for good service (and good cooking) as an empty restaurant (fewer return customers) means less income. Otherwise, why bother providing excellent service, if you're paid the same hourly wage if the place is packed or if it's half-full?

ggm 4y ago

This is kind of anecdata. We've all had terrible service, and some of us live in economies which are no tip or no routine tip. At scale, I continue to believe there isn't a strong relationship between tipping and service, as much as between salary and service or service culture and service. Transition periods are always complex. If tipping was verboten there would still be a cohort complaining about it for years, about both income side, and service quality side issues.

seb1204 4y ago
I always thought good service is based in good training and staff education. Which includes basics of the business that happy customers return...

makestuff 4y ago

Chick-fil-a usually makes franchise owners be hands on in the Restaurant, and you cannot own like 20 of them. I think most people own one. At least where I grew up they consistently paid the highest of any fast food place and I am pretty sure they offered tuition reimbursement. The other main benefit they have is the whole closed on Sunday’s thing which makes scheduling more favorable since you know you won’t have to work on sundays.

bmitc 4y ago

> On the other hand Chick-fil-A is able to make their employees act friendly. I wonder how they do it. I would assume they make them do it via management, training, treating them well, and firing for non-compliance.