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> consumers can dispute anything within x days and merchants have to issue a refund. No administration. Er merchants will get instantly crushed with first part
by dalyons 4y ago
> consumers can dispute anything within x days and merchants have to issue a refund. No administration.
Er merchants will get instantly crushed with first party fraud. As soon as people realize they can acquire a good and then get an instantly approved dispute the day after, game over. Unless thats not what you mean?
- crote 4y agoWhich is currently already happening. I work at a small online store, and we are extremely lenient when it comes to cancelling, returning, or warranty. And yet some customers decide to just do a chargeback instead, which costs us a significant amount of money. Almost all of the time we would've happily send them a replacement or given them a refund! As a merchant, credit cards suck.
- dalyons 4y agoThere’s at least some disincentive to doing this with card networks (have to talk to someone, do it too many times and they’ll cancel your card , etc). Automatic, no questions asked unarbitrated disputes would collapse the system very quickly, it’s an unlimited free stuff hack.
- wink 4y agoTo be fair, you seem to be in the minority. The amount of time I've wasted by just trying to get my money back for items that never arrived, arrived broken... No matter how you argue, the people who do not abuse the system and are honest to the degree of hurting themselves will always be at a disadvantage versus the people who either refuse to replace an item or just file a chargeback instead of even contacting the merchant. Or the customer support is so bad that you enjoy filing a chargeback. "Hello, the tracking site says the item was delivered. It was NOT delivered and I asked the neighbors, it's not here." "Thank you for contacting us, the tracking site says the item was delivered. Have a nice day!"