14 ms·

Notepad++ v8.4.3: Unhappy Users' Edition

441 points by p4bl0 4y ago

pjmlp 4y ago
Love the way the author handles entitled selfish users. One of my favourite editors for years, which I regularly donate to.
- GuB-42 4y ago
  I am not a fan of how the author uses Notepad++ as his soapbox. Yes, I am an unhappy user, and I ended up uninstalling it and got a full refund :) It is not just ideology, technically, it is not my favorite editor. But that's entirely my opinion, as much as I dislike it, the author can do whatever he wants as long as it is legal, and I don't think he did anything illegal regarding Notepad++. I owe him nothing, and I have no reason to complain, it is not like the world is lacking text editors anyways. However, I don't believe in the idea that because you didn't pay, you have no right to complain. The author of Notepad++ makes money out of it through donations, maybe in other ways, I think that how he makes a living. And even if you don't pay, you are making the software popular, which helps him getting more donations. Furthermore, if you are committed to it, switching is not easy, "just use something else" is not a great argument. You have the right to get your voice heard if you don't like the way it is going. What you have no right to is harass the author, but that's not because it is free, that's because you shouldn't harass people, no matter how much you paid.
  - sumtechguy 4y ago
    One project I used to use the guy would get tons of random strange messages. He had the perfect way to handle it. I saw it probably several hundred times in a forum he managed for his software. "oh that is a good idea I will add it to my list of features to add" Then pretty much never do it and work on whatever he wanted to do.
  - dr-detroit 4y ago
nkozyra 4y ago
I think this reaction is natural when you feel like you're doing something for others but it never comes out feeling right. First, even when we do something for "free" we're usually deriving some value out of it. We enjoy the work. We like the feel of progress, or praise. It's very rarely as altruistic as we want to believe. Finally, what does this tell users, past, present or future? Are we dealing with people who will take our feedback constructively? I've been in positions like this and have had this impulse many times but it's not fair to work on something and then demand people kiss your ring for doing so. I've treated users like this and really regret it in retrospect.
- yakubin 4y ago
  The author of the mail did not provide constructive feedback. It's just a personal attack.
  - nkozyra 4y ago
    My point was that if I'm a user with feedback should I share it if there's a chance I'm going to be put to task publicly for doing so? Am I getting a receptive audience?
    - yakubin 4y ago
      Makes sense.
    - mannykannot 4y ago
      If the only way you could do so is in the manner of Tom's rant, then no, you should not give any "feedback." If you are worried that even reasonable comments or suggestions might receive this sort of response, then, for your own sake, just move on. Note that this sort of reply is not being put to task publicly, as the person in question has not ben identified.
    - booleandilemma 4y ago
      Tom's a dick.
criley2 4y ago
Does anyone still use notepad++? I agree with the user and left it a long time ago. The settings are truly arcane and whenever I end up using notepad++ randomly I just use google "notepad++ <setting> <change>" and rote follow a guide as opposed to attempt to learn that mess. (Not to mention command palettes have been useful for like 10+ years and going back to windows modal hell like its 2001 is just not fun) I would never send such an email though And the reply of "I'll refund you your nothing" is just as bad as the first email, but I guess if you don't make money, you're not a professional and don't have to act like it lol. Still comes across as a bad look, even if you're donating your time, you should be receptive to the user experience and a frustrated user is a useful datapoint for a good PM/dev.
- N-Krause 4y ago
  I think the point is not so much that the user is complaining, but the way the user is complaining. - Even more because it does not provide any helpful advice or idea. So no, even as a professional you're not obliged to handle such users. As others already have pointed out. If you have a problem with a free software (or any free product), but can't provide any value, just do not communicate.
  - criley2 4y ago
    I disagree, as I mentioned elsewhere, the user made several helpful comments. It's not the users job to provide "ideas", that's for your product team (or you if you're alone). It's the users job to explain the UX and problems with it. This user mentioned what, 5 or 6 different parts of the user experience that suck? And mentioned alternative user experiences that are superior. I personally think the users email is raw and mean but still an extremely useful insight into the user experience with a lot of actionable stuff. I agree with the user. The programs settings, global overrides, styles, handling of user languages, etc are a nightmare for UX compared to modern products. A good developer takes this email and empathizes with the UX problems, even if they won't redesign anything. A bad/petty developer gets snarky and mean and insults the user.
    - 4y ago
guestbest 4y ago
Notepad++’s problem is that it doesn’t come with a lisp operating system. If it did then it wouldn’t matter how difficult it was to configure, as developers would be mesmerized by the possibilities
- bovermyer 4y ago
  Congratulations on completely missing the point of the update and the following discussion. Wait... is your name Tom? -- EDIT: Yeah, I missed the point myself. I feel dumb. My apologies to the original poster.
  - nicexe 4y ago
    Congratulations on missing the text editor joke. Wait... are you a vim user?
    - deleted 4y ago
      [deleted]
  - xigoi 4y ago
    Congratulations on completely missing a sense of humor.
- akira2501 4y ago
  t
itcrowd 4y ago
Don, great reaction to those entitled bastards reaching out with negativity. Love your work man, keep it up. Npp is the first tool I install on any new pc and I don't see that changing anytime soon.
- datavirtue 4y ago
  Used to be the first app installed by me as well, until I left Windows after 31 years. The only editor that makes sense to me on the Mac is VS Code. Atom doesn't come close to NPP.
infinityplus1 4y ago
I would just put that guy's email in the spam folder and forget about it. Adding fuel to the fire by sending a response like that might cause more harm than good.
twawaaay 4y ago
So I have always had this rule for software I get for free: If I don't plan on helping to make it better, I stay quiet. I think this is quite good rule. The author is working to provide something for free. If you don't plan on helping, do not waste any time -- you are not entitled to it.
- chiefalchemist 4y ago
  Yes and no. Helpful and constructive feedback is helping, especially if you can communicate with technical / product awareness. Most user won't recognize a (possible) bug. Of those a small percentage will consider mentioning it. Even fewer will actually follow through.
  - jonnycomputer 4y ago
    Writing a rude, demanding, and insulting rant is not being helpful. Even when the content can, theoretically, be helpful, the psychological cost on someone who is doing this for free is really too much. Its a great way to get the maintainer to quit.
    - chiefalchemist 4y ago
      I didn't say it was. I was commenting on the comment above me and pointing out that honest feedback can be a form of help. It doesn't have to be a PR.
- 5e92cb50239222b 4y ago
  > I stay quiet I send a few words of encouragement describing how awesome the author's software is, and how it made my life (easier). Most seem to be happy to receive such feedback, some don't care. It hurts no-one either way and only takes a couple of minutes.
  - pbhjpbhj 4y ago
    I appreciated your post, it's good advice.
cm2187 4y ago
I just wish they used modal dialogs less. I get a modal dialog to update some plugins I didn't even install every time I open it, when a file has changed, when a file has been deleted, etc. Modal dialogs should be the exception. Windows explorer is doing the same, modal dialog if anything went wrong, including things that happen all the time (losing network connectivity on a network drive, happens basically every time the computer goes to sleep or wifi gets disconnected, and then you have to click click click for every open folder).
- pooper 4y ago
  I wish I was as articulate as you. This is exactly what I mean when I see the not responding messages in Mozilla Thunderbird on Fedora/Gnome. I would probably be ok if it happened very rarely but it happens all the time. I don't know what to replace it with though. We need to convey the user some way that their clicks and keypresses won't do anything because the application is unresponsive but as a user I dislike the dialog window that comes up and goes away after a few seconds.
  - cm2187 4y ago
    I think a notification banner at the top of the window like many browsers do is fine, it doesn't block the user, is still visible, you just leave the behaviour that is the most harmless in this particular case (don't lose the changes in the case of notepad++).
    - account42 4y ago
      Example: Kate (and other Katepart-based editors including KWrite and KDevelop) https://kate-editor.org/2016/09/07/embedded-notifications-for-externally-modified-files/ https://kate-editor.org/2016/09/07/embedded-notifications-fo...
  - annnoo 4y ago
    This gives me vibes of Windows Vista, where you got x-Modals if you just want to open anything... :D
- 4y ago
bbkane 4y ago
"Notepad++ should be understandable by everyone, including the most obtuse people." This made me laugh out loud. I guess one of the perks of not needing to sell your product is that you can freely speak your mind (see also: SQLite CoC)
- wchar_t 4y ago
  I’m beginning to wonder whether the entire article and response was sarcasm
- thorum 4y ago
  The SQLite CoC, for anyone who's interested: https://sqlite.org/codeofethics.html https://sqlite.org/codeofethics.html
  - deleted 4y ago
    [deleted]
- zach_garwood 4y ago
  "There ain't no money in poetry; that's what sets the poet free."
hansword 4y ago
- hansword 4y ago
  I really love HN being a sarcasm-averse place.
  - LilBytes 4y ago
    Yeah, you need to add /s flags or emoticons to get the message across.
  - cbg0 4y ago
    It's more about your comment not adding anything of value to the discussion and less about people missing the sarcasm.
    - hansword 4y ago
      Good point. Have an upvote.
  - bovermyer 4y ago
    It's not a trait of HN. Sarcasm does not translate well to purely text communication. I've heard several people make the same kind of argument you just did and actually mean it, so when I read your post, I assumed you were not being sarcastic.
    - hansword 4y ago
      I spent far too much time on Reddit and the chans, where sarcasm often is the default mode. Here, everything is business-casual, but serious, even the trolls. :)
      - datavirtue 4y ago
        Agreed. I used to laugh myself to tears on slashdot. I don't think I have ever laughed at anything on HN. HN is like on of those really good devs that is good because they have several intertwined personality disorders that make them good at programming pedantry. Ultimately their inability to loosen up makes them just an OK dev.
fredsted 4y ago
While the authors' reaction is understandable as the software is free, it's also important to take emails like this to heart. Emails like this come from a place of frustration, and there's usually some underlying issue that can be found and improved on. Sometimes users have been frustrated for a long time, and the small issue at hand is irrelevant. It's the whole experience of the software being too cumbersome that leads to a user throwing in the towel sending an email like this.
- rs_rs_rs_rs_rs 4y ago
  >it's also important to take emails like this to heart If you have a small open source project, absolutely. In the case of Notepad++ I would say this would be a very fast path to burnout. I don't believe anyone has the mental power to deal with the ammount of assholes out there, you will just crash and burn.
  - fredsted 4y ago
    Absolutely, ones mental wellbeing is the most important thing. But for this example, I would make a mental note that this could be an area to improve, not write a response like this–which isn't good for your mental health either. It's important to separate your work from yourself. The user was frustrated by the software, not by you.
    - eCa 4y ago
      > The user was frustrated by the software, not by you. Well... > You have made what used to be a good editor into a massive pile of garbage. I’d say the person is frustrated by both.
      - fredsted 4y ago
        Sure, if you read it literally. On the other hand, they're probably angry and writing this sort of thing for venting their frustration.
defensem3ch 4y ago
oh my god EOL display is customizable now? oh hell yeah!
JaDogg 4y ago
Hey, Thank you for hardwork and dedication. Notepad++ rocks.
obscura 4y ago
I sympathise with the author. Why should one have to put up with mails like this? I understand the argument of being professional, but it's very draining to have to absorb personal attacks and ill-mannered outbursts while never being able to respond in kind. Given that the sender didn't provide constructive feedback, is seemingly not contributing financially, and can simply choose to not use the application, I don't see why a response in kind shouldn't be given. To me, Don's response was mild.
- nkozyra 4y ago
  > I understand the argument of being professional, but it's very draining to have to absorb personal attacks and ill-mannered outbursts while never being able to respond in kind. I used to agonize when I'd get feedback like this, rude or not. It is emotionally draining, but I always tried to extract something from it. As mentioned elsewhere, I've reacted poorly in the past and really regret it. I will point out that this really isn't "in kind." The email response was, but publicly posting it and letting other users know how similar emails will be treated is an escalation.
  - Kinrany 4y ago
    In what sense is it an escalation?
    - nkozyra 4y ago
      In the sense that it goes from private communication to public.
      - ClumsyPilot 4y ago
        that would only be true if he named and identified the guy
      - samus 4y ago
        It's a hallmark of entitlement to expect abusive communication to stay private. Not publishing the name is a good idea though.
Waterluvian 4y ago
I just tried out the form and it worked! But I don’t actually want to return Notepad++. How can I undo this?
quickthrower2 4y ago
I am a notepad++ fan as a replacement for notepad that has undo and saves unsaved work. It was my go to for big files but gets slow at 100mb or so. GVim is king for big files it can open and search anything. Yes I used my notepad++ refund towards getting gvim.
5350-uiop-1130 4y ago
I love Notepad++, used it for many years at work before switching to Sublime text ~6 years ago, which I still use. The sense of entitlement some people have, i usually just assume these are 14 year old kids, but who knows.
bovermyer 4y ago
There is a subreddit called /r/ChoosingBeggars that is chock full of stories like Tom's email. The hard thing to keep in mind when you're a creator of free products like this is that the loud, annoying, insulting users are usually in the minority. The unfortunate reality is that the vast majority of people who use and enjoy the creator's stuff are just quiet about it and never tell the creator directly.
deleted 4y ago
[deleted]
chiefalchemist 4y ago
Coincidentally, I'm closing in on the end of "You're Not Listening" by Kate Murphy. And while it has nearly zero tech-ness if you will to it (sans the discussion of mobile devices on human relationships), I would recommend it to any who is in tech. Mainly because listening is as important as broadcasting (i.e., speaking, emails, etc.). We need to hear clients, users, managers, etc. It's a quick and easy read. My only complaint about the book is I hoped for a chapter or two on how to improve your odds to be heard (especially when trying to communicate with someone with average or below listeing skills). https://www.journalistkatemurphy.com/#ynlbook https://www.journalistkatemurphy.com/#ynlbook
denton-scratch 4y ago
This sounds similar to Andrews & Arnold ISP's response to the UK legislation requiring ISPs to offer a filtered internet at sign-up; their sign-up form has an option "I want a filtered internet", which takes you to a Google search for UK ISPs.
upgrayedd1337 4y ago
The author failed to blurr the second screenshot properly ;-)
dcj4 4y ago
I was an unhappy Notepad++ user. For about 15 minutes. Then i tried Sublime and i've never looked back.
mynameishere 4y ago
Well, the guy might have been a donor--is he really willing to send that money back? I use notepad++ for the same reason I use VLC--I'm pretty sure it doesn't come with any malware. I don't really like it, and have certainly been tempted to complain. You know--complain productively.
Erlangen 4y ago
The Chinese text in the picture is funny- "Confucianism" surrounded by "Fart".
- hanru 4y ago
  IMO this is not funny -- think of "God" surrounded by "Shit" and think again how many people would be irritated. Sure, the author is free to put any text in the explanatory image. But I'd say his arrogance is going too far...
- maxloh 4y ago
  I don't found it a good joke. Chinese cultures (Chinese as a race but not as nationality), including confucianism, is also inherited by other countries like Taiwan and Singapore, and regions like Hong Kong and Macau. Variants of the confucianism culture are also developed in Japan and Korea. So the maintainer may also insulted Taiwanese, Japanese and Korean unintentionally, apart from Chinese (as nationality this time).
slightwinder 4y ago
Today I learned a new insult: obtuse. Not the place I thought I would learn something like this.
cortic 4y ago
"don't complain that a worthless product is worthless" however sarcastically put, is not a very compelling retort. Because its not worthless, should not have ambition to be worthless, and is an expensive time sink for people who don't ultimately get use out of it. I've settled on a portable version of Notepad++ 8.3.3. after spending months trying everything from sublime to atom. I wish for so many things, none of the editors available today are customizable enough to fit my work flow.
Joker_vD 4y ago
I've been using it for about 15 years and too have never been able to figure out all those settings for User Defined Languages, Styles, Global Overrides and the rest. Thankfully, I never needed any of those: the only changes I made to the default settings is more aggressive auto-save, trimming trailing spaces on saving, and always using 4 spaces instead of tabs. So Notepad++ does gets my praise: it does what I want of it: quickly edits text configs and serves as a stick-it board.
kybernetikos 4y ago
Dear Neighbour, Yeah yeah yeah, the cookies you made for me again last week are OK but honestly I'm sick of them. You're not getting any praise from me. Sorry dude. I've been eating your home-made cookies for years and still can't figure out why you make them so dry. It's complete BS. All I want is a little moisture in the middle of my cookies. I do NOT understand why you have them crunchy. It makes no sense. I have had it, and will move on from trying to understand your thinking. Your cookies used to be nice, but now they're a massive piece of garbage, maybe you should check out the cookies in a supermarket. - Your neighbour
- kreeben 4y ago
  Dear Jesus, The bread you gave me the other day is pumpernickel. I like pretzel bread. I don't understand, what were you thinking? I have had it with you and your weak bread magic. - Sermon attendee --------------------------- I'm pretty sure that Jesus' reply would have been much snarkier than from the Notepad++ maintainer, who probably has a lot more to gain from being snarky in their reply than from trying to cater to this childish user's outburst.
- politelemon 4y ago
  Dear neighbor, if you wish to continue with the crunchy deliciousness I have to offer, please accept my cookie policy.
- __alexs 4y ago
  Dear former Cookie Eater, You simply needed to fill out the 12 page cookie preference form in the foyer and I would have made the cookies to your specification. I apologise for the misunderstanding, we do things differently back home in Europe. - Yours lovingly, El Monstruo de las Galletas.
  - b33j0r 4y ago
    I thought they’re called biscuits over there? You have to store the biscuits separate from your crisps, in an on-premise flat; otherwise, the GDPR bobbies will be right on your full-stack bollocks in a lorry right soon. Good on ya!
giancarlostoro 4y ago
I liked Notepad++ till I got a hold of Sublime Text and went for a proper license. I have not looked back. I only ever install Notepad++ on a work computer where I might not have any other options, thankfully most places I work at let me just install anything. Also want to note, do not use a highlighter to censor peoples names and emails, its a little too visible in the second screenshot. Seriously the amount of people doing self-doxing I've seen online that use highlighter to "censor" is astounding. Even when you think its not visible all someone has to do is invert the image colors. Just use a solid non-transparent brush on the thing you want to censor.
- ce4 4y ago
  True, now that i looked again after reading your comment... the protonmail address is clearly readable. What a sloppy censoring job.
bwv848 4y ago
It's worth noting that, in the third screenshot, "儒家文化" is Confucianism, and "屁" means bullshit(literally means fart).
globalnode 4y ago
notepad++ is kinda garbo tho, i know its free an' all but w/e, to each their own.
dusted 4y ago
Ironically, Notepad++ is a refreshingly good program with a distinctly good UI.
avipars 4y ago
I love it!
oniony 4y ago
I wonder if the Notepad++ author left the email visible through the redaction on purpose.
dec0dedab0de 4y ago
This reminds me of seeing a parent yell at their kid in public. Your personal reaction has a lot to do with if you're a parent yourself or not.
perryizgr8 4y ago
Notepad++ is such an amazing piece of software. It's fast, looks great by default, has LOTS of features, and totally free! I miss it everyday on Macos. Every alternative I've tried is inadequate in some respect.
frogcoder 4y ago
Guess the author thinks Confucianism is bullshit (fart). I APPROVE! The sample image of the first feature is Confucianism surrounded by the fart character. The feature highlight only one found entry per line. That is what you get when you search for fart.
spapas82 4y ago
The most important missing feature of Notepad++ is the ability to search for a file withing a "project" using some ctrl+p functionality. I know that Notepad++ doesn't have a "project" concept but this could work like this: * User presses ctrl+p * Notepad++ searches all parent folders of the current open file until it finds a .git directory, then stops. If no .git file is found abort * It creates an index of the files contained in the folder with the .git directory recursively (this may take some time when done for the first time but after the 1st time the index will be kept in memory and no time should be needed) * It displays a box that the user can type parts of the file and moves focus to that box (i.e after the ctrl + p the user can write his query) * It uses the index to present a list of files that match the user query; the user can navigate the list using the arrow keys * The user selects a file and can open it in a new tab, optionally he could also replace the current tab or open it in a split pane
- arkitaip 4y ago
  The search in Notepad++ has a project based search [0]. Never used it myself because the Find in Files (Ctrl+Shift+F) feature has been good enough when using the Directory and in all sub-folders options. [0] https://npp-user-manual.org/docs/searching/ https://npp-user-manual.org/docs/searching/
rhabarba 4y ago
Notepad++ is acceptable for a free Windows text editor, but it had serious crash problems when I last tried it - luckily, there are probably 2,000 alternatives or so. (I usually use micro, Acme and/or ed these days).
rhabarba 4y ago
I wish the author wouldn't beg for Ukraine donations. I'm sick of politics everywhere.
- thebitstick 4y ago
  Helping war victims is not politics.
  - rhabarba 4y ago
    Where can I donate to Russian war victims like elder grandparents who cannot get any help from the EU anymore? If I can’t, it’s politics.
Krisjohn 4y ago
That’s some Canadian grade passive aggressive
TulliusCicero 4y ago
Notepad++ is great, my only complaint is that I don't like how heavyweight the ctrl+f process is, where you have a full-on popup window rather than just a little area for the search box somewhere along the edge of the window, like most apps do.
- Krasnol 4y ago
  I especially like that since it's not just doing search. There are so many options!
  - ozim 4y ago
    Second that - I specifically use npp for getting heavy search/replace done over multiple files. I need these options!
  - TulliusCicero 4y ago
    I'm not opposed to also having this, but imo it should be, like ctrl+shift+f or something. That's how Android Studio works, for example. Ctrl+f brings up a find-replace subwindow at the top of the screen that works for that one file, but you can also do a "search across entire project" or "search across subdirectories" that comes up in a popup.
  - popcube 4y ago
    search of nopad++ better than word and excel...
- mkr-hn 4y ago
  Pop-up used to be the norm. That started to change once browsers started having them in little slide down/up things.
butz 4y ago
You should build a page with web form for "official complaints" and after submitting provide information about them being redirected to some non existent complaints department. Venting honeypot ftw.
tommica 4y ago
Well, notepad++ has been my go to editor in windows for a long time - it's so damn good! Thanks for making it!
qwertox 4y ago
Dark theme: off. At the bottom of the scrolled page, after reading the entire page. I want my money back.
A4ET8a8uTh0 4y ago
It seems weird to me. Why do the people approach the creator in such an odd manner? Even if you paid, it does not help anyone by starting the conversation in such a negative way. Now that I think about it, the only time I go in expecting the worst is with one of our vendors.. and even then I try to go in asking rather than accusing. There is always time to get mad later.
indigodaddy 4y ago
This is so f’ing awesome I can barely believe it.. it’s as if he channeled the 27bslash6 guy.. yeah yeah I know the 27bslash6 guy is kind of an ahole and I know lots of people have their disagreements with the n++ guy, but all of that be damned I still love this type of wickedly good dark humor…
JohnTHaller 4y ago
This is genuinely funny on Don's part, but I'm sure he gets much worse emails. It's one of the 'joys' of running a public facing product on the internet. Over the years of running PortableApps.com I've been threatened with death, rape, abuse, doxxing, DDoS attacks, character attacks, you name it. My personal favorite was a user claiming that my donation of a kidney to my Dad - 4 years before creating portable apps - reflected badly on me and I had only done it so I could gloat about it and use it make money from users.
- tedmiston 4y ago
  PortableApps was awesome for the computer labs in college. (Especially back when the only browser installed on those systems was IE.) Thank you for that!
  - JohnTHaller 4y ago
    You're welcome!
- illiac786 4y ago
  portableapps is extremely useful, it still boggles my mind when some people working in computer labs don't know about it.
  - JohnTHaller 4y ago
    We've never done any real advertising, so most of the time people who could really use it don't know it's a thing.
- imwillofficial 4y ago
  Thanks for everything you do. Portable Apps saved my bacon more than once.
  - JohnTHaller 4y ago
    You're welcome! Sorry your bacon needed saving, but glad it helped.
themadturk 4y ago
My only complaint ever about Notepad++ is that the search/replace dialog is so big. But, OTOH, the one in Sublime Text is too small. Microsoft Word is just right, and resizable if you need the option. But I hate Word. Darn, it is so hard to make me happy.
madrox 4y ago
It's stuff like this that leaves me despondent as a technologist. Are these the people whose lives we've spent decades trying to make easier? I'm starting to suspect most people don't actually want their lives to be easier. I've been writing software professionally for twenty years, and the worst thing that ever happened to the internet, in my mind, was making it essential to people's lives. I suspect if it started out as essential in the 90s, the free software movement would never have happened.
- tinco 4y ago
  No, for every unhappy black text on greenish background google disliking user there's literally tens of thousands of happy users that have used notepad++ for over a decade. Those are the regular people who are satisfied and don't bother the author with presumptuous emails.
adamius 4y ago
Don's editor is excellent and I've used it for all my modding work. Great tool. Thanks.
wodenokoto 4y ago
How do you read the quotes emails on mobile? I can’t zoom and I can’t choose reader mode.
mrtweetyhack 4y ago
zamadatix 4y ago
As a heads up to folks if decide you want/should/need to remove information from an image then just remove it. Don't scribble over it, highlight it, warp it, etc, just remove it. In this case the email is still visible on a good monitor without any modifications and clearly visible on any device without much effort.
Avlin67 4y ago
maybe people will not like it, but what Tom says is what I was thinking for years

441 points by p4bl0 4y ago

Love the way the author handles entitled selfish users. One of my favourite editors for years, which I regularly donate to.

GuB-42 4y ago
I am not a fan of how the author uses Notepad++ as his soapbox. Yes, I am an unhappy user, and I ended up uninstalling it and got a full refund :) It is not just ideology, technically, it is not my favorite editor. But that's entirely my opinion, as much as I dislike it, the author can do whatever he wants as long as it is legal, and I don't think he did anything illegal regarding Notepad++. I owe him nothing, and I have no reason to complain, it is not like the world is lacking text editors anyways. However, I don't believe in the idea that because you didn't pay, you have no right to complain. The author of Notepad++ makes money out of it through donations, maybe in other ways, I think that how he makes a living. And even if you don't pay, you are making the software popular, which helps him getting more donations. Furthermore, if you are committed to it, switching is not easy, "just use something else" is not a great argument. You have the right to get your voice heard if you don't like the way it is going. What you have no right to is harass the author, but that's not because it is free, that's because you shouldn't harass people, no matter how much you paid.
- sumtechguy 4y ago
  One project I used to use the guy would get tons of random strange messages. He had the perfect way to handle it. I saw it probably several hundred times in a forum he managed for his software. "oh that is a good idea I will add it to my list of features to add" Then pretty much never do it and work on whatever he wanted to do.
- dr-detroit 4y ago

nkozyra 4y ago

I think this reaction is natural when you feel like you're doing something for others but it never comes out feeling right. First, even when we do something for "free" we're usually deriving some value out of it. We enjoy the work. We like the feel of progress, or praise. It's very rarely as altruistic as we want to believe. Finally, what does this tell users, past, present or future? Are we dealing with people who will take our feedback constructively? I've been in positions like this and have had this impulse many times but it's not fair to work on something and then demand people kiss your ring for doing so. I've treated users like this and really regret it in retrospect.

yakubin 4y ago
The author of the mail did not provide constructive feedback. It's just a personal attack.
- nkozyra 4y ago
  My point was that if I'm a user with feedback should I share it if there's a chance I'm going to be put to task publicly for doing so? Am I getting a receptive audience?
  - yakubin 4y ago
    Makes sense.
  - mannykannot 4y ago
    If the only way you could do so is in the manner of Tom's rant, then no, you should not give any "feedback." If you are worried that even reasonable comments or suggestions might receive this sort of response, then, for your own sake, just move on. Note that this sort of reply is not being put to task publicly, as the person in question has not ben identified.
  - booleandilemma 4y ago
    Tom's a dick.

criley2 4y ago

Does anyone still use notepad++? I agree with the user and left it a long time ago. The settings are truly arcane and whenever I end up using notepad++ randomly I just use google "notepad++ <setting> <change>" and rote follow a guide as opposed to attempt to learn that mess. (Not to mention command palettes have been useful for like 10+ years and going back to windows modal hell like its 2001 is just not fun) I would never send such an email though And the reply of "I'll refund you your nothing" is just as bad as the first email, but I guess if you don't make money, you're not a professional and don't have to act like it lol. Still comes across as a bad look, even if you're donating your time, you should be receptive to the user experience and a frustrated user is a useful datapoint for a good PM/dev.

N-Krause 4y ago
I think the point is not so much that the user is complaining, but the way the user is complaining. - Even more because it does not provide any helpful advice or idea. So no, even as a professional you're not obliged to handle such users. As others already have pointed out. If you have a problem with a free software (or any free product), but can't provide any value, just do not communicate.
- criley2 4y ago
  I disagree, as I mentioned elsewhere, the user made several helpful comments. It's not the users job to provide "ideas", that's for your product team (or you if you're alone). It's the users job to explain the UX and problems with it. This user mentioned what, 5 or 6 different parts of the user experience that suck? And mentioned alternative user experiences that are superior. I personally think the users email is raw and mean but still an extremely useful insight into the user experience with a lot of actionable stuff. I agree with the user. The programs settings, global overrides, styles, handling of user languages, etc are a nightmare for UX compared to modern products. A good developer takes this email and empathizes with the UX problems, even if they won't redesign anything. A bad/petty developer gets snarky and mean and insults the user.
  - 4y ago

guestbest 4y ago

Notepad++’s problem is that it doesn’t come with a lisp operating system. If it did then it wouldn’t matter how difficult it was to configure, as developers would be mesmerized by the possibilities

bovermyer 4y ago
Congratulations on completely missing the point of the update and the following discussion. Wait... is your name Tom? -- EDIT: Yeah, I missed the point myself. I feel dumb. My apologies to the original poster.
- nicexe 4y ago
  Congratulations on missing the text editor joke. Wait... are you a vim user?
  - deleted 4y ago
    [deleted]
- xigoi 4y ago
  Congratulations on completely missing a sense of humor.
akira2501 4y ago
t

itcrowd 4y ago

Don, great reaction to those entitled bastards reaching out with negativity. Love your work man, keep it up. Npp is the first tool I install on any new pc and I don't see that changing anytime soon.

datavirtue 4y ago
Used to be the first app installed by me as well, until I left Windows after 31 years. The only editor that makes sense to me on the Mac is VS Code. Atom doesn't come close to NPP.

infinityplus1 4y ago

I would just put that guy's email in the spam folder and forget about it. Adding fuel to the fire by sending a response like that might cause more harm than good.

twawaaay 4y ago

So I have always had this rule for software I get for free: If I don't plan on helping to make it better, I stay quiet. I think this is quite good rule. The author is working to provide something for free. If you don't plan on helping, do not waste any time -- you are not entitled to it.

chiefalchemist 4y ago
Yes and no. Helpful and constructive feedback is helping, especially if you can communicate with technical / product awareness. Most user won't recognize a (possible) bug. Of those a small percentage will consider mentioning it. Even fewer will actually follow through.
- jonnycomputer 4y ago
  Writing a rude, demanding, and insulting rant is not being helpful. Even when the content can, theoretically, be helpful, the psychological cost on someone who is doing this for free is really too much. Its a great way to get the maintainer to quit.
  - chiefalchemist 4y ago
    I didn't say it was. I was commenting on the comment above me and pointing out that honest feedback can be a form of help. It doesn't have to be a PR.
5e92cb50239222b 4y ago
> I stay quiet I send a few words of encouragement describing how awesome the author's software is, and how it made my life (easier). Most seem to be happy to receive such feedback, some don't care. It hurts no-one either way and only takes a couple of minutes.
- pbhjpbhj 4y ago
  I appreciated your post, it's good advice.

cm2187 4y ago

I just wish they used modal dialogs less. I get a modal dialog to update some plugins I didn't even install every time I open it, when a file has changed, when a file has been deleted, etc. Modal dialogs should be the exception. Windows explorer is doing the same, modal dialog if anything went wrong, including things that happen all the time (losing network connectivity on a network drive, happens basically every time the computer goes to sleep or wifi gets disconnected, and then you have to click click click for every open folder).

pooper 4y ago
I wish I was as articulate as you. This is exactly what I mean when I see the not responding messages in Mozilla Thunderbird on Fedora/Gnome. I would probably be ok if it happened very rarely but it happens all the time. I don't know what to replace it with though. We need to convey the user some way that their clicks and keypresses won't do anything because the application is unresponsive but as a user I dislike the dialog window that comes up and goes away after a few seconds.
- cm2187 4y ago
  I think a notification banner at the top of the window like many browsers do is fine, it doesn't block the user, is still visible, you just leave the behaviour that is the most harmless in this particular case (don't lose the changes in the case of notepad++).
  - account42 4y ago
    Example: Kate (and other Katepart-based editors including KWrite and KDevelop) https://kate-editor.org/2016/09/07/embedded-notifications-for-externally-modified-files/ https://kate-editor.org/2016/09/07/embedded-notifications-fo...
- annnoo 4y ago
  This gives me vibes of Windows Vista, where you got x-Modals if you just want to open anything... :D
4y ago

bbkane 4y ago

"Notepad++ should be understandable by everyone, including the most obtuse people." This made me laugh out loud. I guess one of the perks of not needing to sell your product is that you can freely speak your mind (see also: SQLite CoC)

wchar_t 4y ago
I’m beginning to wonder whether the entire article and response was sarcasm
thorum 4y ago
The SQLite CoC, for anyone who's interested: https://sqlite.org/codeofethics.html https://sqlite.org/codeofethics.html
- deleted 4y ago
  [deleted]
zach_garwood 4y ago
"There ain't no money in poetry; that's what sets the poet free."

hansword 4y ago

hansword 4y ago
I really love HN being a sarcasm-averse place.
- LilBytes 4y ago
  Yeah, you need to add /s flags or emoticons to get the message across.
- cbg0 4y ago
  It's more about your comment not adding anything of value to the discussion and less about people missing the sarcasm.
  - hansword 4y ago
    Good point. Have an upvote.
- bovermyer 4y ago
  It's not a trait of HN. Sarcasm does not translate well to purely text communication. I've heard several people make the same kind of argument you just did and actually mean it, so when I read your post, I assumed you were not being sarcastic.
  - hansword 4y ago
    I spent far too much time on Reddit and the chans, where sarcasm often is the default mode. Here, everything is business-casual, but serious, even the trolls. :)
    - datavirtue 4y ago
      Agreed. I used to laugh myself to tears on slashdot. I don't think I have ever laughed at anything on HN. HN is like on of those really good devs that is good because they have several intertwined personality disorders that make them good at programming pedantry. Ultimately their inability to loosen up makes them just an OK dev.

fredsted 4y ago

While the authors' reaction is understandable as the software is free, it's also important to take emails like this to heart. Emails like this come from a place of frustration, and there's usually some underlying issue that can be found and improved on. Sometimes users have been frustrated for a long time, and the small issue at hand is irrelevant. It's the whole experience of the software being too cumbersome that leads to a user throwing in the towel sending an email like this.

rs_rs_rs_rs_rs 4y ago
>it's also important to take emails like this to heart If you have a small open source project, absolutely. In the case of Notepad++ I would say this would be a very fast path to burnout. I don't believe anyone has the mental power to deal with the ammount of assholes out there, you will just crash and burn.
- fredsted 4y ago
  Absolutely, ones mental wellbeing is the most important thing. But for this example, I would make a mental note that this could be an area to improve, not write a response like this–which isn't good for your mental health either. It's important to separate your work from yourself. The user was frustrated by the software, not by you.
  - eCa 4y ago
    > The user was frustrated by the software, not by you. Well... > You have made what used to be a good editor into a massive pile of garbage. I’d say the person is frustrated by both.
    - fredsted 4y ago
      Sure, if you read it literally. On the other hand, they're probably angry and writing this sort of thing for venting their frustration.

defensem3ch 4y ago

oh my god EOL display is customizable now? oh hell yeah!

JaDogg 4y ago

Hey, Thank you for hardwork and dedication. Notepad++ rocks.

obscura 4y ago

I sympathise with the author. Why should one have to put up with mails like this? I understand the argument of being professional, but it's very draining to have to absorb personal attacks and ill-mannered outbursts while never being able to respond in kind. Given that the sender didn't provide constructive feedback, is seemingly not contributing financially, and can simply choose to not use the application, I don't see why a response in kind shouldn't be given. To me, Don's response was mild.

nkozyra 4y ago
> I understand the argument of being professional, but it's very draining to have to absorb personal attacks and ill-mannered outbursts while never being able to respond in kind. I used to agonize when I'd get feedback like this, rude or not. It is emotionally draining, but I always tried to extract something from it. As mentioned elsewhere, I've reacted poorly in the past and really regret it. I will point out that this really isn't "in kind." The email response was, but publicly posting it and letting other users know how similar emails will be treated is an escalation.
- Kinrany 4y ago
  In what sense is it an escalation?
  - nkozyra 4y ago
    In the sense that it goes from private communication to public.
    - ClumsyPilot 4y ago
      that would only be true if he named and identified the guy
    - samus 4y ago
      It's a hallmark of entitlement to expect abusive communication to stay private. Not publishing the name is a good idea though.

Waterluvian 4y ago

I just tried out the form and it worked! But I don’t actually want to return Notepad++. How can I undo this?

quickthrower2 4y ago

I am a notepad++ fan as a replacement for notepad that has undo and saves unsaved work. It was my go to for big files but gets slow at 100mb or so. GVim is king for big files it can open and search anything. Yes I used my notepad++ refund towards getting gvim.

5350-uiop-1130 4y ago

I love Notepad++, used it for many years at work before switching to Sublime text ~6 years ago, which I still use. The sense of entitlement some people have, i usually just assume these are 14 year old kids, but who knows.

bovermyer 4y ago

There is a subreddit called /r/ChoosingBeggars that is chock full of stories like Tom's email. The hard thing to keep in mind when you're a creator of free products like this is that the loud, annoying, insulting users are usually in the minority. The unfortunate reality is that the vast majority of people who use and enjoy the creator's stuff are just quiet about it and never tell the creator directly.

deleted 4y ago

[deleted]

chiefalchemist 4y ago

Coincidentally, I'm closing in on the end of "You're Not Listening" by Kate Murphy. And while it has nearly zero tech-ness if you will to it (sans the discussion of mobile devices on human relationships), I would recommend it to any who is in tech. Mainly because listening is as important as broadcasting (i.e., speaking, emails, etc.). We need to hear clients, users, managers, etc. It's a quick and easy read. My only complaint about the book is I hoped for a chapter or two on how to improve your odds to be heard (especially when trying to communicate with someone with average or below listeing skills). https://www.journalistkatemurphy.com/#ynlbook https://www.journalistkatemurphy.com/#ynlbook

denton-scratch 4y ago

This sounds similar to Andrews & Arnold ISP's response to the UK legislation requiring ISPs to offer a filtered internet at sign-up; their sign-up form has an option "I want a filtered internet", which takes you to a Google search for UK ISPs.

upgrayedd1337 4y ago

The author failed to blurr the second screenshot properly ;-)

dcj4 4y ago

I was an unhappy Notepad++ user. For about 15 minutes. Then i tried Sublime and i've never looked back.

mynameishere 4y ago

Well, the guy might have been a donor--is he really willing to send that money back? I use notepad++ for the same reason I use VLC--I'm pretty sure it doesn't come with any malware. I don't really like it, and have certainly been tempted to complain. You know--complain productively.

Erlangen 4y ago

The Chinese text in the picture is funny- "Confucianism" surrounded by "Fart".

hanru 4y ago
IMO this is not funny -- think of "God" surrounded by "Shit" and think again how many people would be irritated. Sure, the author is free to put any text in the explanatory image. But I'd say his arrogance is going too far...
maxloh 4y ago
I don't found it a good joke. Chinese cultures (Chinese as a race but not as nationality), including confucianism, is also inherited by other countries like Taiwan and Singapore, and regions like Hong Kong and Macau. Variants of the confucianism culture are also developed in Japan and Korea. So the maintainer may also insulted Taiwanese, Japanese and Korean unintentionally, apart from Chinese (as nationality this time).

slightwinder 4y ago

Today I learned a new insult: obtuse. Not the place I thought I would learn something like this.

cortic 4y ago

"don't complain that a worthless product is worthless" however sarcastically put, is not a very compelling retort. Because its not worthless, should not have ambition to be worthless, and is an expensive time sink for people who don't ultimately get use out of it. I've settled on a portable version of Notepad++ 8.3.3. after spending months trying everything from sublime to atom. I wish for so many things, none of the editors available today are customizable enough to fit my work flow.

Joker_vD 4y ago

I've been using it for about 15 years and too have never been able to figure out all those settings for User Defined Languages, Styles, Global Overrides and the rest. Thankfully, I never needed any of those: the only changes I made to the default settings is more aggressive auto-save, trimming trailing spaces on saving, and always using 4 spaces instead of tabs. So Notepad++ does gets my praise: it does what I want of it: quickly edits text configs and serves as a stick-it board.

kybernetikos 4y ago

Dear Neighbour, Yeah yeah yeah, the cookies you made for me again last week are OK but honestly I'm sick of them. You're not getting any praise from me. Sorry dude. I've been eating your home-made cookies for years and still can't figure out why you make them so dry. It's complete BS. All I want is a little moisture in the middle of my cookies. I do NOT understand why you have them crunchy. It makes no sense. I have had it, and will move on from trying to understand your thinking. Your cookies used to be nice, but now they're a massive piece of garbage, maybe you should check out the cookies in a supermarket. - Your neighbour

kreeben 4y ago
Dear Jesus, The bread you gave me the other day is pumpernickel. I like pretzel bread. I don't understand, what were you thinking? I have had it with you and your weak bread magic. - Sermon attendee --------------------------- I'm pretty sure that Jesus' reply would have been much snarkier than from the Notepad++ maintainer, who probably has a lot more to gain from being snarky in their reply than from trying to cater to this childish user's outburst.
politelemon 4y ago
Dear neighbor, if you wish to continue with the crunchy deliciousness I have to offer, please accept my cookie policy.
__alexs 4y ago
Dear former Cookie Eater, You simply needed to fill out the 12 page cookie preference form in the foyer and I would have made the cookies to your specification. I apologise for the misunderstanding, we do things differently back home in Europe. - Yours lovingly, El Monstruo de las Galletas.
- b33j0r 4y ago
  I thought they’re called biscuits over there? You have to store the biscuits separate from your crisps, in an on-premise flat; otherwise, the GDPR bobbies will be right on your full-stack bollocks in a lorry right soon. Good on ya!

giancarlostoro 4y ago

I liked Notepad++ till I got a hold of Sublime Text and went for a proper license. I have not looked back. I only ever install Notepad++ on a work computer where I might not have any other options, thankfully most places I work at let me just install anything. Also want to note, do not use a highlighter to censor peoples names and emails, its a little too visible in the second screenshot. Seriously the amount of people doing self-doxing I've seen online that use highlighter to "censor" is astounding. Even when you think its not visible all someone has to do is invert the image colors. Just use a solid non-transparent brush on the thing you want to censor.

ce4 4y ago
True, now that i looked again after reading your comment... the protonmail address is clearly readable. What a sloppy censoring job.

bwv848 4y ago

It's worth noting that, in the third screenshot, "儒家文化" is Confucianism, and "屁" means bullshit(literally means fart).

globalnode 4y ago

notepad++ is kinda garbo tho, i know its free an' all but w/e, to each their own.

dusted 4y ago

Ironically, Notepad++ is a refreshingly good program with a distinctly good UI.

avipars 4y ago

I love it!

oniony 4y ago

I wonder if the Notepad++ author left the email visible through the redaction on purpose.

dec0dedab0de 4y ago

This reminds me of seeing a parent yell at their kid in public. Your personal reaction has a lot to do with if you're a parent yourself or not.

perryizgr8 4y ago

Notepad++ is such an amazing piece of software. It's fast, looks great by default, has LOTS of features, and totally free! I miss it everyday on Macos. Every alternative I've tried is inadequate in some respect.

frogcoder 4y ago

Guess the author thinks Confucianism is bullshit (fart). I APPROVE! The sample image of the first feature is Confucianism surrounded by the fart character. The feature highlight only one found entry per line. That is what you get when you search for fart.

spapas82 4y ago

The most important missing feature of Notepad++ is the ability to search for a file withing a "project" using some ctrl+p functionality. I know that Notepad++ doesn't have a "project" concept but this could work like this: * User presses ctrl+p * Notepad++ searches all parent folders of the current open file until it finds a .git directory, then stops. If no .git file is found abort * It creates an index of the files contained in the folder with the .git directory recursively (this may take some time when done for the first time but after the 1st time the index will be kept in memory and no time should be needed) * It displays a box that the user can type parts of the file and moves focus to that box (i.e after the ctrl + p the user can write his query) * It uses the index to present a list of files that match the user query; the user can navigate the list using the arrow keys * The user selects a file and can open it in a new tab, optionally he could also replace the current tab or open it in a split pane

arkitaip 4y ago
The search in Notepad++ has a project based search [0]. Never used it myself because the Find in Files (Ctrl+Shift+F) feature has been good enough when using the Directory and in all sub-folders options. [0] https://npp-user-manual.org/docs/searching/ https://npp-user-manual.org/docs/searching/

rhabarba 4y ago

Notepad++ is acceptable for a free Windows text editor, but it had serious crash problems when I last tried it - luckily, there are probably 2,000 alternatives or so. (I usually use micro, Acme and/or ed these days).

rhabarba 4y ago

I wish the author wouldn't beg for Ukraine donations. I'm sick of politics everywhere.

thebitstick 4y ago
Helping war victims is not politics.
- rhabarba 4y ago
  Where can I donate to Russian war victims like elder grandparents who cannot get any help from the EU anymore? If I can’t, it’s politics.

Krisjohn 4y ago

That’s some Canadian grade passive aggressive

TulliusCicero 4y ago

Notepad++ is great, my only complaint is that I don't like how heavyweight the ctrl+f process is, where you have a full-on popup window rather than just a little area for the search box somewhere along the edge of the window, like most apps do.

Krasnol 4y ago
I especially like that since it's not just doing search. There are so many options!
- ozim 4y ago
  Second that - I specifically use npp for getting heavy search/replace done over multiple files. I need these options!
- TulliusCicero 4y ago
  I'm not opposed to also having this, but imo it should be, like ctrl+shift+f or something. That's how Android Studio works, for example. Ctrl+f brings up a find-replace subwindow at the top of the screen that works for that one file, but you can also do a "search across entire project" or "search across subdirectories" that comes up in a popup.
- popcube 4y ago
  search of nopad++ better than word and excel...
mkr-hn 4y ago
Pop-up used to be the norm. That started to change once browsers started having them in little slide down/up things.

butz 4y ago

You should build a page with web form for "official complaints" and after submitting provide information about them being redirected to some non existent complaints department. Venting honeypot ftw.

tommica 4y ago

Well, notepad++ has been my go to editor in windows for a long time - it's so damn good! Thanks for making it!

qwertox 4y ago

Dark theme: off. At the bottom of the scrolled page, after reading the entire page. I want my money back.

A4ET8a8uTh0 4y ago

It seems weird to me. Why do the people approach the creator in such an odd manner? Even if you paid, it does not help anyone by starting the conversation in such a negative way. Now that I think about it, the only time I go in expecting the worst is with one of our vendors.. and even then I try to go in asking rather than accusing. There is always time to get mad later.

indigodaddy 4y ago

This is so f’ing awesome I can barely believe it.. it’s as if he channeled the 27bslash6 guy.. yeah yeah I know the 27bslash6 guy is kind of an ahole and I know lots of people have their disagreements with the n++ guy, but all of that be damned I still love this type of wickedly good dark humor…

JohnTHaller 4y ago

This is genuinely funny on Don's part, but I'm sure he gets much worse emails. It's one of the 'joys' of running a public facing product on the internet. Over the years of running PortableApps.com I've been threatened with death, rape, abuse, doxxing, DDoS attacks, character attacks, you name it. My personal favorite was a user claiming that my donation of a kidney to my Dad - 4 years before creating portable apps - reflected badly on me and I had only done it so I could gloat about it and use it make money from users.

tedmiston 4y ago
PortableApps was awesome for the computer labs in college. (Especially back when the only browser installed on those systems was IE.) Thank you for that!
- JohnTHaller 4y ago
  You're welcome!
illiac786 4y ago
portableapps is extremely useful, it still boggles my mind when some people working in computer labs don't know about it.
- JohnTHaller 4y ago
  We've never done any real advertising, so most of the time people who could really use it don't know it's a thing.
imwillofficial 4y ago
Thanks for everything you do. Portable Apps saved my bacon more than once.
- JohnTHaller 4y ago
  You're welcome! Sorry your bacon needed saving, but glad it helped.

themadturk 4y ago

My only complaint ever about Notepad++ is that the search/replace dialog is so big. But, OTOH, the one in Sublime Text is too small. Microsoft Word is just right, and resizable if you need the option. But I hate Word. Darn, it is so hard to make me happy.

madrox 4y ago

It's stuff like this that leaves me despondent as a technologist. Are these the people whose lives we've spent decades trying to make easier? I'm starting to suspect most people don't actually want their lives to be easier. I've been writing software professionally for twenty years, and the worst thing that ever happened to the internet, in my mind, was making it essential to people's lives. I suspect if it started out as essential in the 90s, the free software movement would never have happened.

tinco 4y ago
No, for every unhappy black text on greenish background google disliking user there's literally tens of thousands of happy users that have used notepad++ for over a decade. Those are the regular people who are satisfied and don't bother the author with presumptuous emails.

adamius 4y ago

Don's editor is excellent and I've used it for all my modding work. Great tool. Thanks.

wodenokoto 4y ago

How do you read the quotes emails on mobile? I can’t zoom and I can’t choose reader mode.

mrtweetyhack 4y ago

zamadatix 4y ago

As a heads up to folks if decide you want/should/need to remove information from an image then just remove it. Don't scribble over it, highlight it, warp it, etc, just remove it. In this case the email is still visible on a good monitor without any modifications and clearly visible on any device without much effort.

Avlin67 4y ago

maybe people will not like it, but what Tom says is what I was thinking for years