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I'd thought I'd get around the madness of mattress shopping by using just the technique mentioned in the article here: https://news.ycombinator.com/item?id=2237
by bsanr 7y ago
I'd thought I'd get around the madness of mattress shopping by using just the technique mentioned in the article here: https://news.ycombinator.com/item?id=22377160 https://news.ycombinator.com/item?id=22377160
At least, until I found something I liked. I purchased a Purple 3, thinking that if I loved it, I'd just stick with it. I did love it, but I couldn't justify spending $2k on a twin(!). I returned it, and purchased from another company for ~$700. I didn't like it as much as the Purple, but when I went to begin the return, I was told that there was no return process, and that I could "move the mattress to a different room, or donate it." Two days later, I received a refund for the full purchase amount. That ended my journey; no awesome mattress at any price beats "decent and free."
As much as I appreciate getting a new mattress for zilch, the experience made me extremely wary. Was my mattress so cheaply-made that the manufacturer could afford to give them away? What was up? So I did some research. It turns out that the mattress industry is a racket. The markups are ludicrous; almost every mattress on the market costs, at most, a few hundred dollars to make. And then it's also impossible to comparison shop because "models" differ based on retailer by one or two small features; that means no price-matching, if you can even tell what you're buying.
These are the kinds of things that make people suspicious of the way the economy is set up. It should be easy to find out what you're purchasing, and then to pay a fair price for it. Instead you have entire manufacturing-retail chains built on obfuscation and able to eat untold amounts in lost product.
- blackearl 7y agoIt's also impossible to comparison shop because most people buy them once a decade, you don't really break them in for weeks, and sleeping is so subjective it's impossible to take anyone's word for it. I bought a queen for around $600. It's fine. Improving sleep has been more about exercising more often, decreasing screen time, and reading/meditating before bed.
- ghaff 7y agoI was doing some research because I'm going to have to buy one for a vacation house later this year. On the one hand, I don't want to just randomly choose an expensive purchase. On the other hand, truth be told, I spend a quarter to a third of nights in various hotel rooms and they're mostly "fine." And I've personally had everything from a waterbed to a (high-end) futon in my own house. So I know I don't want something really crappy but so long as I don't go off in some weird direction or really cheap out, I'm sure I'll be just fine.
- gumby 7y agoI went with ikea for the vacation house. It is perfectly adequate (for us -- I know this is subjective) and realistically we only spend perhaps 50 nights a year there.
- blackearl 7y agoWell according to some of the other comments you can shop around for a "free" mattress because it's not worth returning. Just make you destroy it by leaving it somewhere, maybe like a vacation home.
- ghaff 7y agoI'm not sure I would count on that :-) I'm also not sure how I feel about the foam mattresses. That's one type of mattress I don't have a lot of experience sleeping on and my initial reaction in the store was it was "different" to a degree that I wasn't sure what to make of it. Also, I tend to be hot generally including when sleeping. From what I've read, a foam mattress may not be a great choice given that.
- Stratoscope 7y agoIf you sleep hot, memory foam is what you want to stay away from. You sink down into it and it molds around your body. Non-memory latex foam lets you sleep much cooler because you don't sink into it so much. I also tend to be too warm and have used latex foam mattresses for the last 20 years. They have been fine, unlike memory foam.
- rusticpenn 7y agoI am having heat boils on my back sleeping on an expensive Latex (which is designed to breathe very well). I have no idea what to go for next.
- megablast 7y agoYou can also get free stuff from the shop by putting it in your pocket and leaving.
- deleted 7y ago[deleted]
- 135792468 7y agoI didn’t read the article but I’ve worked for one of these companies that was a startup and have a local mattress company as a client. So a little perspective. These companies are all marketing companies. There is no “science” they literally get rolls of foam from foam makers, throw them on in layers and try to find the right combo. I was there, I’ve done it myself. The companies that end up winning have fantastic marketing, like purple, or were early, like Casper. Markup for foam mattresses in general is close to 2000%. Average foam cost for a king mattress was <$50. The old school mattress companies are close to The same which is why they have stores on every corner. The industry is dirty as hell and as cut throat as they come. As far as the returns, a reputable company will send the Salvation Army or local equivalent to pick up the mattress and it becomes a tax write off for the company. Otherwise like others have said they will tell you to keep it. No sense bringing it back to the warehouse and in a lot of places it is illegal to resell a mattress. AMA if you want. Fascinating industry.
- mikepurvis 7y agoIndeed. And on top of those hundreds of marketing companies pretending to be mattress companies is the even weirder world of online mattress reviewers, who are all ensnared in a tangle of kickbacks and referrer fees and endorsements. Fast Company had a great piece on it a few years ago if you want a taste: https://www.fastcompany.com/3065928/sleepopolis-casper-bloggers-lawsuits-underside-of-the-mattress-wars https://www.fastcompany.com/3065928/sleepopolis-casper-blogg...
- jmpz 7y agoIt's worth reading the article to get context before commenting. What experience do you have to assert "These companies are all marketing companies. There is no “science” they literally get rolls of foam from foam makers, throw them on in layers and try to find the right combo. I was there, I’ve done it myself."
- twunde 7y agohttps://www.cnbc.com/2019/08/18/there-are-now-175-online-mattress-companiesand-you-cant-tell-them-apart.html https://www.cnbc.com/2019/08/18/there-are-now-175-online-mat... mentions that most of the online companies outsource their design and production to one of 4 producers.
- deleted 7y ago[deleted]
- chrshawkes 7y agoYou're the reason my Casper stocks seem to be a waste of money. :)
- wahern 7y ago> Was my mattress so cheaply-made that the manufacturer could afford to give them away? Shipping is expensive, especially for something as heavy and bulky as an uncompressed foam mattress. Among other things, I have a free stroller (sans cup holder) and a life-time supply of Feather razor blades (they accidentally sent the bulk packaging) because Amazon didn't want to pay for return shipping. Factor in the risks and headaches of trying to resell a used mattress, and I can easily see never wanting to take one back even if it means having to factor into the regular price the costs of finicky buyers. The mattress market is weird: http://freakonomics.com/podcast/mattress-store-bubble/ http://freakonomics.com/podcast/mattress-store-bubble/
- wycy 7y agoPart of the crazy markup in the mattress industry might be in the non-returnability of them. Manufacturers need to price in the fact that some % of them will be returned (read: given away for free) because no one wants a used mattress that might have bed bugs or other unknown substances.
- giarc 7y agoBut I wonder how many people buy a mattress, never open it, "return it for refund" then just resell a "unused, unopened mattress"?
- magic_beans 7y agoI bought a casper mattress. I now wish I had started "return proceedings" and gotten a refund, because it sounds like they just tell you to donate it.
- sjg007 7y agoI am sure it's a thing and if it is not, it will be.
- Polylactic_acid 7y agoI think it was covered either in the article or one of the comments here. But the companies don't really care because the mattress cost very little to make so they don't really make a loss if the customer was never going to buy it anyway.
- bsanr2 7y agoThe amount of effort and time required would just barely be covered by the profit. You also have to store it until sale. That's probably what keeps this from becoming a widespread scam.
- giarc 7y agoI think you underestimate people's desire to scam the system. Buy $1000 mattress, leave in box, "return" mattress and get $1000 refund. Sell online (instead of donating) for $300-400. Rinse, repeat.
- emodendroket 7y agoCasper is losing money in large part because of returns so I'm not so sure!
- Johnny555 7y agoI purchased a Purple 3, thinking that if I loved it, I'd just stick with it. I did love it, but I couldn't justify spending $2k on a twin I don't understand this -- you loved the mattress and you knew the price when you ordered, so what other outcome did you expect if you couldn't justify the price to yourself even if you loved it? It seems that you'd have been better off going with a more affordably priced mattress from the beginning like a Leesa or Casper? Otherwise you're just guaranteeing yourself a lot of hassle to send back a mattress that you know you don't want to pay for. Plus, now you know there's a more comfortable mattress out there that's out of your price range. It's kind of like test driving an $80K Acura when all you can afford is a $30K Honda, sure you may love the Acura, but if you can't afford it anyway, why bother?
- simonsarris 7y ago1. Testing cars you can't afford is awesome. Knowing the full range of experience in a good can be very enlightening. How much better is a $10,000 camera from a $1,000 camera, or $400 wine from $4? I used to run a tasting group which is basically a way to pool money and try liquors that are vastly out of our individual price range and I highly recommend it. You can try expensive cars and mattresses for free, that's even better! 2. What's wrong with thinking "Well it is great, but its not $2000 great." You aren't beholden to the thoughts you had about how worth-it it might be before you tried it.
- ghaff 7y ago>What's wrong with thinking "Well it is great, but its not $2000 great." You aren't beholden to the thoughts you had about how worth-it it might be before you tried it. Nothing. But I read the GP comment more along the lines of "It was as great as I imagined it would be but it was still too much money" Sure, if you can, if something expensive is good but not as great as you hoped it would be for the money, return it. But it's a bit hard for me to see buying (not test driving) something that, however great it is you're not keeping it.
- Johnny555 7y agoTesting cars you can't afford is awesome I can see the value in test driving a car a class above your level so you can see what you're missing. When I was looking for a car, I tried out a low-end Acura in addition to a high-end Honda, but those are $35K and $45K cars. I could probably justify the $10K jump in price if the Acura was spectacular, but no matter how much I love an $80K car, I could never justify buying one.
- post_break 7y agoWhich mattress did you end up liking? I have an OG purple and love it, but need one for my spare bedroom.
- on_and_off 7y agoold (2017) but good link on the mattress madness : https://www.fastcompany.com/3065928/sleepopolis-casper-bloggers-lawsuits-underside-of-the-mattress-wars https://www.fastcompany.com/3065928/sleepopolis-casper-blogg... yes, mattresses are pretty much a racket.
- mherdeg 7y agoThere was a pretty popular recent post on reddit's /r/unethicallifeprotips about this recently. It's beginning to become common knowledge that paying for a mail-order mattress is often optional. By choosing not to request a refund (and keep the product), you are subsidizing the purchases of everyone else who does. If you squint this kind of looks like the CyberRebate business model and I wonder how much longer it'll be sustainable. (The industry also has amusing quirks like https://www.vox.com/2017/9/23/13153814/casper-sleepopolis-lawsuits-mattress-reviews https://www.vox.com/2017/9/23/13153814/casper-sleepopolis-la... )
- VRay 7y ago> CyberRebate Holey moley, that was a fun rabbit hole During the dot com bubble of 2000-2001, there was a company where you could buy things online for 10x the normal retail price, but they'd send you a rebate of the price after a couple of months. (And you would keep whatever you'd bought) Much like every other time someone claimed to make all their profit off of the "float", it turned out to be a big scam https://www.cnet.com/news/millions-vaporized-in-cyberrebate-collapse/ https://www.cnet.com/news/millions-vaporized-in-cyberrebate-...
- paxys 7y ago> Was my mattress so cheaply-made that the manufacturer could afford to give them away It's a combination of huge markup on retail prices, acceptable losses due to returns, and mostly just having VC money to burn through.
- deleted 7y ago[deleted]
- art0rz 7y agoThe same is true for brands like West Elm (and it's sister brands). If you find something you like on West Elm, and you have the time to dig long enough online, you can sometimes find the exact same product for a price much closer to the cost of materials. Even more so on Wayfair, where you can find identical products on the same site that come from the same factory sold by different sellers for different prices, although the quality of Wayfair is more hit or miss than West Elm.
- tinus_hn 7y agoWhy are you buying a mattress for $2000 if you can’t justify spending $2000 on a mattress? This kind of process is how you end up with the Sonos story where they remotely disable your electronics and you trash it, just so they know they aren’t giving it to you for free. The environment pays the price.
- bsanr2 7y agoYou're blaming customers for bad company policies.
- hombre_fatal 7y agoI mean, you're complaining about high margins on mattresses, yet you were able to return two mattresses. Hell, you didn't even return the $2000 mattress because you disliked it, you just decided "nvm lol". Is it not obvious that part of the high margin that you scoff at goes towards covering your (and everyone else's) ability to return one of the most unwieldy household items on a whim? Your post makes me wish I could take $500 off my purchase price by checking a "waive ability to refund" box on the checkout page instead of paying extra to subsidize this sort of consumer behavior. ;)
- bsanr2 7y agoIf you'd like to start a company along those lines, be my guest. Purple et al. are the ones who come up with and advertise their trials; you don't really have any basis to blame customers for using it as it was presented to them. Perhaps these are a sort of the perverse capitalist incentives the hippies keep warning you about. ;)
- jopsen 7y ago> So I did some research. It turns out that the mattress industry is a racket. The markups are ludicrous; almost every mattress on the market costs, at most, a few hundred dollars to make. Isn't this just a result of economies of scale? Everything becomes cheap, so if you try to buy something expensive you don't necessarily get higher quality. Most likely you'll get ripped off, OR buy something artisanal which means lower consistency (maybe also quality). That said: the psychology of it is probably that you sleep better in an expensive bed -- even if the only difference is the cost :)
- quibbler 7y agoProduction costs may be liw, but you have to factor returns into the equation. It is very misleading to judge only by production costs. Not saying it is not a racket, but would need more input.
- petard 7y agoHow do you get such cheap foam price, bulk orders? I once tried to purchase foam myself for a old sofa and the foam price was almost as high as purchasing a new sofa.
- ingend88 7y agoWhich company does not have a return option ? I also tried purple and it made me very cautious.
- fmladineo 7y agoIf you was any one of these open box returns, I can hook you up.
- deleted 7y ago[deleted]