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Apple now repairing MacBook keyboards in store, promising next day turnaround
- deleted 7y ago[deleted]
- atomical 7y agoI'm surprised that they are doing this since it's such a small problem.
- scarface74 7y agoI’m usually the last person to say this. But someone should definitely get fired over the 3 year keyboard fiasco. After the problems they had when they were first introduced in the 12” MacBook, someone should have said its time to switch directions.
- dilap 7y agoTruly epic fuckup. Boggles the mind.
- benologist 7y agoApple are currently facing a class action for selling known-faulty iPhone 4S/5 hardware in which they're accused of deceptive or fraudulent business practices. Now they do that across multiple product lines, multiple generations... https://www.macrumors.com/2019/04/24/iphone-4-4s-5-power-button-defect-trial/ https://www.macrumors.com/2019/04/24/iphone-4-4s-5-power-but...
- scarface74 7y agoI don’t pay much credence to every random class action suit. They can even be forgiven for having a systemic hardware issue that only becomes apparent once you have millions of devices out there. The keyboard issue is different. They knew they had an issue when they released the 12” MacBook but they kept introducing new models with the same issue. They could have easily just done a speed bump and kept the 2015 design. No one was clamoring for USB C or the Touch Bar. Even though I think AntennaGate was overblown and they did keep selling the GSM iPhone 4 with no changes, they did make changes to the design nine months later for the CDMA iPhone 4.
- benologist 7y agoIt's not a random class action, it's about three generations of iPhones with power button issues that Apple sold whilst knowing they were faulty, eventually relying on a free repair program to fix them instead of solving the problem prior to sale.
- scarface74 7y agoIf the repair program was free? Where is the harm?
- RandomBacon 7y agoThe hassle for most people is real. A magic fairy doesn't instantly swap out the defective phone with a good one (and transfer all the files) the instant the problem occurs. Some people are in countries with no Apple stores, some people are using it as a camera on a week-long backpacking trip in the middle of nowhere. Some people have families and jobs they have to tend to and don't want to waste what little precious freetime they have on this BS, etc. Edit: and not everyone in the U.S. who has free time, lives near an Apple Store or can get an appointment next day. I used to not have responsibilities, and I wondered why everyone has a hard time with things. Now I have responsibilities and can see why.
- scarface74 7y agoSeeing that the class action suit is only in the US, where does the rest of the world come in? As far as swapping out files. It literally is a matter of clicking “backup” on one phone and choosing to restore on another one.
- RandomBacon 7y ago> It literally is a matter of clicking “backup” on one phone and choosing to restore on another one. No. It is not. Please tap "backup" on my dead phone. Please tap "backup" on my working phone when I have no computer or Internet to back it up to.
- dawnerd 7y agoMakes you wonder how it wasn’t caught early in development and if it was why didn’t they fix it then?
- scarface74 7y agoAs I said in another reply, I don’t fault them for not catching it in development. Some problems can’t be accurately simulated. I fault them for continuing the roll out to the rest of the line after the problem became apparent.
- president 7y agoBecause people get promotions and collect bonuses for delivering.
- ProAm 7y ago> someone should definitely get fired over the 3 year keyboard fiasco Tim Cook. His time is up, Apple needs new leadership so they can move past their Ballmer era
- scarface74 7y agoMost of Apple’s rebound can be attributed to two people - Jobs for the vision and Tim Cook for turning around their operations. There is no next iPhone type product on the horizon. The smart phone already has 66% penetration in the world. Anything that Apple introduces is going to pale in comparison.
- ProAm 7y agoApple cant innovate because they wait for others to invest something and then they try to improve it. Thats why they are moving into subscriptions to get MRR or ARR. Build a moat that people forget they throw money into every month and call it profit and revenue. It will certainly work, but its just not the Apple that made people proud to use Apple.
- scarface74 7y agoExactly what area should they invest in that could make even a 10% difference in their revenue? What technology do you see in the foreseeable future that will be even a fifth of the size of the phone market? Also, I wouldn’t be surprised if even the Apple Watch isn’t more successful than any other consumer electronics besides the smart phone and the PC. If you define success in terms of profitability.
- ProAm 7y agoI'd love a good new Macbook Pro I want to buy. Or even a good Mac Pro to start with. I get it, Apple is in their Ballmer era, making tons of money so no one is allowed to argue. But it doesn't 'just work' anymore. They've fallen from grace, which admittedly is hard because they were so good its hard to always move upward. But they are in stagnation and a little embarrassment now. Tell me these keyboards are awesome? The touchbar useful. The battery life in exchange for thinness amazing.
- cseelus 7y agoThat would be Dan Riccio, wouldn‘t it? He is senior vice president of Hardware Engineering, directly answering to Tim Cook and leading the Mac, iPhone, iPad and iPod engineering teams. Some of the current/recent failures that come to mind: - The MacBook keyboard issues discussed here - The MacPro disaster (thermal design issues -> no real update since almost six years) - The The MBP 2018 thermal design issues - The MBP „Flexgate“ (display connector design flaw) - The AirPower debacle - The iPad Pro 3rd gen. „Bendgate“
- caycep 7y agoThere is a need of a new Bob Mansfield, apparently...
- pier25 7y agoDo you think the engineering team decides the thickness of laptops or the design team (Ive) impose specs onto the engineers?
- scarface74 7y agoDo you really think if the head of engineering went to Tim Cook and said that Ive’s design wasn’t technically feasible he would have been told to ship it anyway?
- pier25 7y agoI don't know, but I doubt it is that simple. Maybe if the head of engineering had had another 6 months to test the keyboard design properly he could have concluded that it wasn't technically feasible. But at the time there was a lot of pressure to release a redesign of the MBP and probably the design of the case was already decided. In the end Apple wasn't able to make a proper keyboard to accommodate the specs but maybe it was too late to go back to the drawing board. I'm speculating of course, but I very much doubt Apple are complete idiots. It's more probable that some circumstances forced them to release the redesign. It was a mistake of course, they should have only updated the specs of the 2015 model, maybe adding a TB3 port. But you know, hindsight is 20/20. I imagine Apple has been working on a redesign with a new keyboard, but these things take a couple of years. Specially when the Mac is only 10% of Apple's revenue.
- uptown 7y agoI'm convinced Apple has continued to "flatten" their keyboards in order to transition towards iPad-like devices replacing them entirely. For years, they've stated some variation of the following when speaking about the iPad: "This is the clearest expression of our vision of the future of personal computing, a simple multitouch piece of glass that instantly transforms into anything you want it to be." So in their quest to shepherd users towards this vision, they've made design concessions which have hurt their existing users.
- smacktoward 7y agoRelevant: https://www.theonion.com/apple-introduces-revolutionary-new-laptop-with-no-keybo-1819594761 https://www.theonion.com/apple-introduces-revolutionary-new-...
- president 7y agoI think that the yearly slimming down of devices was just an easy way out to having to do real innovation. Apple wanted to prove that they were getting better and better at something every year. They chose slimming down devices because it is an easier problem to solve than inventing something new and game-changing.
- usermac 7y agoWow, you've got me thinking the next keyboard before it's complete removal might be the one on the Atari 400. See it here: https://www.bing.com/images/search?view=detailV2&id=74D98E1377D1F35EDFE493FE5BFB5E52A360C5E4&thid=OIP.7RwDOg0VHDLYUhUlZPja4wHaFj&mediaurl=http%3A%2F%2Fupload.wikimedia.org%2Fwikipedia%2Fcommons%2F7%2F7f%2FAtari_400_keyboard.jpg&exph=1704&expw=2272&q=atari+400+keyboard&selectedindex=0&ajaxhist=0&vt=0&eim=0,1 https://www.bing.com/images/search?view=detailV2&id=74D98E13...
- uptown 7y agoI could see that. Throw in some advanced haptic feedback and you've got yourself the Mac keyboard of 2020.
- mikestew 7y agoThe problem itself is a deceased equine that I'll not further bludgeon here, but the comments section of that story was interesting in its level of apologetics. "Hey, they're fixing it, quit complaining." In 30 years of owning laptop computers, having never once had a keyboard go bad including the coffee-spilled ones, a speck of dust renders my keyboard unusable and I'm just supposed to suck it up without complaint? (Hypothetically; I personally have a MBP, but not a newer one.) I lied, I'll take one whack at this dead horse: with support costs continuing to escalate (in-store inventory, training, and employees aren't free), now will you fix the keyboards for realsies this time?
- ksec 7y ago>"Hey, they're fixing it, quit complaining." One of, if not the biggest problem with many of those Apple fanatic is that Apple could do no wrong. And this is speaking as someone who like Apple but increasingly irritated by their action.
- mey 7y agoThe fundamental issue with zealotry. When ever this comes up, I think of this small (200 person) study on brand identity and self identity. https://arstechnica.com/science/2011/08/users-treat-criticism-of-favorite-brands-as-threat-to-self-image/ https://arstechnica.com/science/2011/08/users-treat-criticis...
- cptskippy 7y agoI have a lot of admiration for what Apple has done but in the post Jobsian Era they're focus seems to have shifted from elevating the personal computing experience to reducing over costs and it's disappointing to say the least.
- Veen 7y agoIf they were focused on reducing costs, they’d be producing hardware of the same quality as most Windows laptops.
- snorremd 7y agoThe good old 2015 MacBook Pro keyboards were super nice. Why change a winning formula? Was it the quest for ever thinner laptop bodies?
- meritt 7y agoApple has a lot of hardware design employees who need something to do.
- draw_down 7y agoYes, I'm sure they were all just sitting around drumming their fingers on a table until Tim Cook walked in and told them to make keyboards that break super easily.
- cletus 7y agoLiterally to reduce thickness by 0.5mm. It's said that design is the art of compromise and that perfection is the enemy of the good. Unfortunately, Apple seems to have largely forgotten this. The 12" Macbook was a perfect example of this: in the quest for thinness, it was simply too much compromise. The 13" Macbook Air (2011+) was, to me, basically a perfect laptop. Powerful enough for most needs, light enough for most needs and not too expensive. I feel completely differently if a $1000 laptop dies or is lost or stolen vs a $4000 laptop. The USB-C debacle is another example of this. Instead of a laptop that does basically everything you now need to carry a dock or dongle or set of cables instead. How does this make sense? And let's not forget that we lost MagSafe with this too. Sometimes I just want to throw my Macbook out the window.
- RandomBacon 7y agoThe fact that this service/promise exists, indicates that this is a huge, real, problem that Apple shouldn't keep ignoring.
- pier25 7y agoIndeed. I'm surrounded by Mac users and everyone is holding on to their old macbooks.
- duxup 7y agoHave they fixed this as far as manufacturing goes now? Or is there something inherent to the design that makes them prone to this issue that can't be fixed?
- reasonablemann 7y agoNumerous manufacturing patches. All failures.
- duxup 7y agoOh man that's bad.
- tomwilson 7y agoIt’s definitely gotten better over time. The 2018 one is better than the 2016 ones for sure, but not good enough still.
- kalleboo 7y agoNow if only the nearest Apple Store wasn't 4 hours away... I used to have hope that they would open more Apple Stores, but Apple Japan has now even closed all the stores outside of the 5 largest cities in the country. edit: apple keynotes piss me off because they seem to only care about making sexy flagship stores in cities that already have stores just brag about how awesome they are. All I need is a normal store in a mall where I can buy stuff and have it fixed in a reasonable time with reasonably competent staff. Just makes it seem they're pivoting into a luxury brand instead of a technology brand /rant from a Mac user for 29 years
- adolph 7y agoNow if only a genius bar appointment was available next day. . . .
- auggierose 7y agoAre there still genius bars though?
- sgarrity 7y agoAccess to Apple Stores is a particularly difficult issue here in Canada. On the East Coast, I'm a half-day from the nearest Apple Store, and there's no main-in repair program. My only option is the "apple-approved" is the local Staples. Staples!?
- jweir 7y agoAbout time but, will the repaired keyboard just start breaking in a year? Or is it a more robust design? I have had 3 broken keys so far. Apple replaced one key, right in shop. I replaced one out of my own pocket. And the other just broke last week. I hate this keyboard so much - I miss my 2012 Macbook Pro.
- hombre_fatal 7y agoOnly some of the problems are easily demonstrated. The keys coming completely off when you turn the laptop over is ideal because the Genius can't really argue that one. You can cause this failure just by habitually pressing on the bottom portion of a key. For me, it's always the T key first. But god forbid you only have a problem with the double-fires which doesn't seem to present if you just hammer one key 20 times (which they do in shop). I've had the entire front panel replaced for free now twice (so, includes a new battery as well). And I've received my fixed laptop in the mail after a one day wait which is a spectacular experience if it weren't for such a debacle. But I'm nervous about the keyboard repair program ending once my laptop is three years old.
- dilap 7y agoDon't know if it's typical, but I had a double-fire problem that was intermitent, and, of course, didn't show up when I tried to demonstrate it in the store. They said, no problem, we believe you, and replaced the keyboard anyway.
- sitkack 7y agoI bought your 2012 MBP and I love it. I’ll hexedit software to make it faster for as long as the hardware lasts.
- jweir 7y agoHah. No you didn’t. My daughter has it and won’t give it back. She calls me a sucker and she is right.
- s_dev 7y agoWe don't have Apple Stores in Ireland -- just CompuB which is an authorized seller of Apple products. Does this apply to authorized merchants such as them who can represent Apple?
- udev 7y agoFunny because Apple's money is in Ireland, but not their stores.
- bdcravens 7y agoIreland isn't as population dense as many areas. There's only one city with more than 1M people, and only one more with more than 100,000.
- Balero 7y agoI didn't know this was a thing! I'm honestly shocked there aren't any. Did they sign a contract with CompuB or something?
- timidiceball 7y agoNeither Denmark nor Norway have Apple Stores -- there's actually many prominent (and monied) Western European areas missing.
- pier25 7y agoSame in Mexico. There is 1 Apple Store in all the country in a fancy suburb of Mexico City (Santa Fe). Even if you live in Mexico City it might take you 1-2 hours to get there depending on traffic. Otherwise there are a couple of authorized resellers (iShop, Compudabo, etc) that also give official tech support. It's a real disgrace. I know colleagues that have faulty keyboards and these authorized services have refused to repair the keyboard with the excuse that they cannot reproduce the issue.
- gerbilly 7y agoWho cares how thin the damn thing is if it's going to cause all these problems? Seriously, I could deal with a laptop that is 3mm thicker.
- artursapek 7y agoI wonder if thinness was a KPI that Apple was just blindly tracking and doing whatever they could to improve. They always brag about it with a giant slide whenever they announce a new laptop. It is true that at some point, the stupid thing doesn't need to be any thinner.
- gerbilly 7y agoI fear that the touchbar was just to test the waters. Soon to make laptops .5mm thinner, the macbooks will probably have touchscreens keyboards instead of physical ones.
- dawnerd 7y agoWould likely increase weight too much or battery use. Luckily they track those stats too.
- artursapek 7y agoI would laugh my ass off if that day ever came. That is literally a /g/ meme.
- TuringNYC 7y agoIn my case, i started taking an external keyboard on business trips. What a waste...you save .5mm on a crappy keyboard and introduce a major peripheral to lug around. More recently I just started taking my ThinkPad.
- franze 7y agojust got mine one repaired returned today - so cool - a computer you can write stuff on without constant fear. only thing is, my substitute thinkpad x230 with (stripped down) linux mint reminded me how a good computer (& keyboard) can really feel, so i will prop. use that one for coding, and the mac retina display one for netflix & keynote.
- mcbutterbunz 7y agoI'm curious if they actually repaired the keyboard or just cleaned things out. How often will you have to return it to the store?
- franze 7y agosaw the report. they tried to replace the keys that did not work (the most) (0, space, enter, arrow up). did not help, reduced error rate about 50%. and some other keys failed, too. replaced the whole case-top including keyboard. looks shiny and new. wonder for how long the new keyboard goldilocks state will hold this time.
- kmlx 7y agotwo issues with thinkpads 1. they’re crazy thick. i travel a lot, and i need good cpu and ram and very light, very thin laptops. something like the huawei, or any of the macbook pros. 2. macos. because linux is still a drag.
- foxyv 7y agoI love linux! It keeps me on my toes. I get to reinstall my OS every few months. (NVidia Drivers die after update to kernel. nvidia-current doesn't work with graphics card.)
- bdamm 7y agoExactly. MacOS is unix, has as great CLI, and full support from all major vendors so I don't waste my time doing something bonkers like fighting to get Word to work. And yes, I need Word to work.
- zulgan 7y agomy laptop is pretty much extension of my hands, i eat with it, sleep with it etc.. the keyboard breaking because of breadcrumb going in and me begging apple to fix it, waiting and not being able to code was just too much for me 1 year ago i tried to fix it myself, broke the space bar crimps on 6 month old mbp15, and they told me because i tried to fix it myself i have to pay 500E for the repair. keep in mind i make my own keyboards, i did not even think i will not be capable to remove a bread crumb from under the space bar. few months ago I sold all my apple stuff, and have never been happier https://txt.black/~jack/bye-apple.txt https://txt.black/~jack/bye-apple.txt
- psyclobe 7y agoCan relate, I live next to my X1 Extreme lenovo laptop. God bless its keyboard.
- indemnity 7y agoWhen I realised I have to use my top end 2018 MBP with external keyboard only, I decided to spec out a new PC. After being Mac exclusive since early 2000s, and having spent an ungodly amount of money on their gear over the years. They have a problem, and my patience is gone. No interest in a new Mac, and I can see myself leaving their ecosystem entirely now that the macOS cord is cut.
- bdamm 7y agoSadly they can't fix the fact that my laptop has no Esc key.
- GeneHackerman 7y agoIt's there on the touchbar.
- bdamm 7y agoIt's impossible to touch it and know that I actually landed on the key. Since most of my typing is by feel, I need to know that I landed on the key. Often my typing is seconds ahead of the display, and always behind of the decision making logic in my brain. I'm a vi user. I thought that maybe with a few months of just trusting the location on the touch bar that I'd get used to it. After all that 'training' I can land on the key about 90% of the time, which is about 9.9999% not close enough. And certainly I cannot consistently land on it with any other finger than the left ring finger when coming directly from the home row. My hands aren't always consistently on the home row, so that's also a problem. I have come to like the touchbar. But the Esc key needs to be promoted to a real key. Tactile response matters.
- GeneHackerman 7y agoI use vim daily and this isn't an issue. People have issues that if it's not physical it's not real, but the "Button" is there and functions as an escape key nonetheless.
- eridius 7y agoI admit I still sometimes have a momentary question when I go to hit Esc of "did I really hit it?" and yet I have unfailingly hit Esc 100% of the time I try. It helps that the TouchBar feels different than the computer body around it, so I can reliably tell that I hit the TouchBar, and the Esc hit area is so large that I'm simply not going to miss it.
- sitkack 7y agoI mostly switched to VSCode because the lack of an esc key.
- Twisell 7y agoHello I’m a MBP owner with no keyboard problems after 2 years and I’m actually very happy to know that if I ever got an issue it will be replaced for free thanks to the extended repair program. I am really alone??? Are others commenters all dissatisfied customers or just ranters who don’t work on macOS anyway ? Very curious...
- reasonablemann 7y agoHow many premium laptops have you owned that had keyboard issues? I've never had a keyboard issue on any laptop I've ever owned. Are you sure you'll be happy to waste an entire afternoon waiting for something which should not break to be fixed?
- GeneHackerman 7y agoI work in an office with a dozen 15" 2017 MBPs and no one's had keyboard issues. The only issue they have is their HDD keeps running out of space and they forget to offload to the network shares when they've completed their projects. My own 15" MBP of the same year hasn't had a keyboard issue (yet?) and I'm on it 6-7 days a week.
- smacktoward 7y agoThey probably would not be getting so much flak today if they'd owned up to the problems and offered a quick, inexpensive repair solution when they first started appearing, way back in 2015. But instead they persisted with the flawed design for years, giving owner complaints the "you're holding it wrong" treatment and adding the flawed keyboard design to more models even after it should have been clear it had serious problems. The longer you let a boil like this fester, the more painful it's going to be when you finally lance it.
- dhbanes 7y agoAbout a month, my early 2013 MacBook Pro died so I replaced it with a brand new 2018 MacBook Air with the latest generation butterfly keys. I'd previously tried out someone else's 2016 MacBook Pro with the first generation butterfly keyboard. I actually immediately liked the new keyboard and knew I'd get used to it almost immediately if I ever switched. 10 days into my 2018 MacBook Air ownership, I started experiencing "sticky" keys with characters repeating themselves and/or not registering. This was on a brand new computer that had always remained closed when not in use and hadn't even moved from my desk. Luckily, I was within the 14-day return period and I was able to walk into an Apple store and swap out the defective unit for another new MBA that (so far) doesn't have the sticky key issue. I am now close to the end of the return period for my second MBA and I live in fear that the issue will present itself and I'll need to be without my computer while some Genius Bar employee tears apart my brand new $2,000 laptop and follows some mitigation procedure that is not guaranteed to last long. I believe Apple has the resources to make this keyboard mechanism work but has not allocated those resources appropriately.
- marcinzm 7y agoNow if only they fixed the display cable issues that require replacing half the laptop (and $500+) to fix. For a tiny cable. Because it was soldered on. This is basically my last personal macbook, it's just not worth the money for repairs and hassle.
- cptskippy 7y agoThey fixed that in the new revision without ever acknowledging it was ever a problem. https://ifixit.org/blog/13979/apples-2018-macbook-pros-attempt-to-solve-flexgate-without-admitting-it-exists/ https://ifixit.org/blog/13979/apples-2018-macbook-pros-attem... Ya know because to responsibility == liability == lower revenues.
- marcinzm 7y agoThat's nice. But only until the next set of issues that cost $500+ to fix that they never take responsibility for. So, still not buying a mac again.
- cptskippy 7y agoI wasn't trying to praise Apple, but rather admonish them. They have consistently denied there was an issue and yet silently fixed the issue on the back end. To me, that's really bad form and demonstrates contempt for your customers.
- Betelgeuse90 7y agoThe sad thing is that it wasn't even fixed after they added those membrane, it only reduced the failure rate by a small margin. You can still find pretty much just as many reports online of the same failures.
- netwanderer3 7y agoI would respect Apple a lot more if they would just accept the defeat and publicly declare that their butterfly keyboard was a mistake and a complete failure. It was a bold experiment, and they don't always work out but that's okay! How could they not realize their stubbornness was precisely the reason why many customers have turned their back on these new MBPs? I can't expect them to be perfect or correct all the time, but it's more important to be able to accept when you're this wrong.
- RandomBacon 7y agoDon't worry, Apple has "courage" and of course will admit their mistake. /s
- indemnity 7y agoThis attitude from Apple most of all is why I threw in the towel and stopped giving them a pass. Customer with LTV of almost six figures deciding to walk, but they won’t care, and don’t realise their moat is crumbling with everyone like me who decides it’s just a little too expensive and some of the qualities that made up for it in the past are no longer there.
- RandomBacon 7y agoI had a much lower LTV and I used to be a fan and wanted to work for Apple. My attitude changed around the time of the "I'm a PC" ads. Back then I didn't have much money so I only had a PC, and I could also customize my PC. I knew how not to mess stuff up, so their attack ads felt like an attack on me. I'm much more wealthy now, so my LTV could have been higher... (I've certainly spent a lot more money since then on computers than people do on cars) oh well.
- Wowfunhappy 7y agoDo we have any idea how they are doing this on a technical level? I was under the impression the butterfly keyboards were very difficult to replace, to the point where large pieces of the computer had to be replaced alongside it.
- munificent 7y agoWhat a colossal fuck up. My 2016 MacBook Pro has the best keyboard I've ever used in my life. It is a joy to type on. Of all the things that needed "improving" in my laptop, the keyboard would have been dead last. Hell, if they were still selling 2016 MPBs today with the exact same specs, I'd take that over a 2018 one.
- wilsonnb3 7y agoWasn't 2016 the year they switched to the butterfly keyboard?
- tomwilson 7y agoIt was he must mean 2015
- pastastickers 7y agoIt is.
- munificent 7y agoSorry, yes, got the date wrong. "About this Mac" says: "MacBook Pro (Retina, 15-inch, Mid 2014)" I guess I've had it longer than I realized! Still holding on to it desperately hoping Apple ships a new MacBook with a fixed keyboard before this one dies.
- ataturk 7y agoLouis Rossman has made great videos ranting about Apple's shitty hardware. I especially appreciate the one about the ribbon cable inside the screen to chassis interface that was a bit too short on the 2016 MBP models and while Apple didn't warranty or recall all the broken machines, they did lengthen that cable in follow-on models. These laptops run $3000+ Apple should uphold some standards. My current one is supplied by my company, but I don't think I am buying one for personal use. The 2015 MBP was the pinnacle. The touch bar is useless fluff, btw. Soldered on SSDs? GTFO!
- dang 7y agoUrl changed from https://9to5mac.com/2019/04/23/macbook-keyboard-repair-program/ https://9to5mac.com/2019/04/23/macbook-keyboard-repair-progr..., which points to this.
- brycehamrick 7y agoI just took my MacBook Pro in for butterfly keyboard issues and was quoted 5-7 business days, and I have coverage under Apple Care. I haven't taken it in yet because I mostly use an external keyboard and that would be extremely disruptive to my work, maybe I'll try again and see if they can do it in store.
- jasoneckert 7y agoThe keyboard is the most important part of a mobile computer. The fact that Apple has released arguably the worst keyboard since the 1980s in the MBP line these last few years to make it thinner shows how much they really care about their customer base.