6 ms·
I have a simple answer: I will never use Instacart or Doordash again, ever. Even if they change their policy, they are dead to me as companies, and any compan
by chaboud 8y ago
I have a simple answer: I will never use Instacart or Doordash again, ever. Even if they change their policy, they are dead to me as companies, and any company that acquires them is similarly dead to me.
If you're out there, upstart disruptors, know that pulling stuff like this will cost you at least one customer for life. I'm sure that there are more people like me.
- mhb 8y agoInstacart workers have urged customers not to boycott the company, which would cut even further into their earnings.
- mikeash 8y agoDomestic violence victim urges police not to arrest spouse, as it will only make them angrier.
- dawhizkid 8y agothis is depressing
- onemoresoop 8y agoInstacart workers should not allow themselves bullied to this point.
- CydeWeys 8y agoThere's plenty of former employees who've left issues with low pay and these policies. I'd rather show solidarity with them by not supporting their exploitative former employer.
- chaboud 8y agoThose Instacart workers can go drive for the other companies that will get my business. I'm not skipping out on grocery and food delivery. I'm voting for good behavior with my wallet. Note: I recognize the same people driving for different services pretty regularly.
- ilaksh 8y agoWhat other company has the same opportunities or market share as Instacart?
- sl1ck731 8y agoIf we use this logic then there will never be an alternative. We need to create a vacuum and that might negatively affect the shoppers in the interim. Edit: It looks like Instacart is making some kind of amends and changing policy.
- SamuelAdams 8y agoShipt is one. It’s a bit limited but it is growing.
- ionised 8y agoIrrelevant.
- jedberg 8y agoThis is exactly why I don't boycott WalMart. Because as abhorrent and their policies are, the last thing I want to do is put some poor person barely scraping by out of a job. The solution here is not to boycott these places, it's to use your power to lobby for better laws to protect the workers, which will apply evenly to all companies, including future companies that might try to take advantage of people.
- bluedino 8y agoThey'll get their jobs back pretty quick. Wal-Mart is pretty good about recognizing problems within a Q or two and 'fixing' the issue
- fucking_tragedy 8y agoYou can lobby for better laws and boycott businesses that treat their employees poorly at the same time. Hopefully your business will stimulate growth in companies that treat their employees fairly, and they will hire those who are still stuck working for bad employers.
- jbarberu 8y agoOr you could support a competitor that treats their employees well, giving them more business so they can expand their business and hire the people that eventually leave Walmart... This is why I avoid Walmart and Amazon, even if it hurts my bottom line.
- darkpuma 8y agoOkay, but what do the ex-Instacart workers have to say?
- dcow 8y agoCan’t have your cake and eat it too. Either it’s not impacting workers as much as the article and our imaginations would lead us to believe, or it is. If it is, then yes voting with your wallet is 100% appropriate despite temporary disruption it might cause workers.
- jakelazaroff 8y agoFor these workers, it's really "neither have your cake nor eat it". They get screwed by Instacart and DoorDash stealing their tips, and then screwed further when they can't make as many deliveries because people boycott. I'm not saying we should support shitty companies. But these boycotts ostensibly happen because we have empathy for workers. We shouldn't lose track of that empathy when workers talk about how the boycotts affect them.
- chii 8y agoThis just goes to show that all industries need competition. If there's a third company that also provide this service, they could market themselves as more ethical, and if the people truly are as conscientious as it seems to be here, then it will gain market share.
- jakelazaroff 8y agoCompetition might be necessary to fix this, but it's certainly not sufficient. The restaurant industry is competitive, but according to the Department of Labor [1] "nearly 84 percent of full-service restaurants it investigated between 2010 and 2012 had violated labor standards, including but not limited to tip violations". [1] https://nyti.ms/2GjqIyu https://nyti.ms/2GjqIyu
- AimForTheBushes 8y agoMostly false. https://www.businessinsider.com/instacart-shoppers-threaten-boycott-claim-lower-pay-2018-12 https://www.businessinsider.com/instacart-shoppers-threaten-...
- docker_up 8y agoSome Instacart workers. Let's not conflate a small group of vocal people as representative of the entire group.
- rconti 8y agoThey're welcome to their opinion, and we're welcome to ours. If the point is to help every Instacart worker as much as possible, then the answer is complicated. If the point is to not support businesses that lie to their customers, then not supporting them anymore is the right move.
- deleted 8y ago[deleted]
- Cyclone_ 8y agoYou can give cash tips instead.
- TomVDB 8y agoI wonder if those companies use the lack of tips as an indicator for not providing excellent service... and then use that as an argument to not use those drivers.
- ergonomic 8y agoAt least for DoorDash you tip ahead of time so it doesn't really make sense to associate the tip with the quality of the driver.
- sl1ck731 8y agoI wonder if they use it to indicate the quality of the customer.
- duderific 8y agoYep, I often wonder if the driver sees the tip amount before they deliver, and puts less importance on your order if the tip is considered low.
- tpxl 8y agoOther comments state that they do see the tip amounts before they deliver.
- imtringued 8y agoBut they don't get the tip so why should they care?
- teddyfrozevelt 8y agoI’m a Dasher, and we can’t even see tips per order we complete, only how much we got in tips and how much we got from DoorDash during a session of deliveries.
- duxup 8y agoI pretty much gave up on all the delivery and quick convenience companies like this. It's all about pushing risk on to the employees, some of whom really don't know the risk and what their net pay even is.
- sfilargi 8y agoWhy take such drastic measures? Just use their system against them. What I always, always do, is put $0 as a tip in the system and then tip the delivery person, in cash or using some app/paypal/etc., when they bring my order.
- SilasX 8y agoThe few times I've used them [1] they were just choked with dark patterns. Stuff like [2] "Hooray, on your first order, we waive service fees!" -> "Delivery fee $4.99." Huh? What's the difference? [1] I'm not a big food delivery user FWIW. [2] just from memory -- I don't know the exact terminology
- ionised 8y agoThis is the correct approach. Vote with youir wallet, and stop giving money to companies that don't deserve to exist.
- eeeeeeeeeeeee 8y agoSame here. I used Instacart heavily for about a year until I started reading more about what a total scum bag company it is. It’s very clear they only reversed this tipping policy because they are facing pressure. They would never do it otherwise. This is a consistent pattern with them — keep doing unethical behavior until the pressure requires you to change.