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> I see no mechanism for expediting immigration/customs inbound to the US Global Entry [0], if you are a US citizen or permanent resident. It is life changing
by jrbancel 9y ago
> I see no mechanism for expediting immigration/customs inbound to the US
Global Entry [0], if you are a US citizen or permanent resident.
It is life changing. Immigration takes under a minute at a kiosk and there is a priority lane at Customs.
[0] https://www.cbp.gov/travel/trusted-traveler-programs/global-entry https://www.cbp.gov/travel/trusted-traveler-programs/global-...
- rsync 9y ago"Global Entry [0], if you are a US citizen or permanent resident." Ok. But how are they (Solve) going to do it ? Or is the US entry side of things not part of their product offering ?
- shawnsheikh 9y agoYou're correct in that we can't offer immigrations/customs help in US airports (with the exception of JFK and MIA). However, we can help in about 400 airports around the world. We can expedite clients through departures on international flights. A lot of our clients flying domestic, however, still find value in the service especially families and the elderly.
- ctphipps 9y agoWow, that kills your arrivals product in the US then. $375 for someone who will meet me with a smile, watch me line up for immigration and carry bags? An interesting tidbit is that Japan Airlines offers a similar service for free for familes: https://www.jal.co.jp/en/inter/support/family/ https://www.jal.co.jp/en/inter/support/family/
- sapphire_tomb 9y agoInterestingly I tried both those airports as they're the ones I most frequently arrive at when flying in to the US. I'm not a US citizen, and the lines for immigration at both of those airports take me a couple of hours usually, so I'd have happily stumped up for this service. The quote you offer for both says they do NOT include expedited immigration/customs however. So is your site broken already or what? Edit: I see from other comments in the thread that you do this at JDK/MIA by having one of your agents stand in the queue ahead of your customers and then letting them cut in when they arrive. The British in me finds this abhorrent, and there's no way I'd do it.
- tehlike 9y ago+1. It took 20 seconds to clear immigration and customs last time.
- tptacek 9y agoI don't fly internationally all that often, but I do sometimes and just did this week, and I have never had an immigration experience that took longer than the baggage claim did. Is this a problem that only occurs at airports other than O'Hare, or am I just lucky?
- kasey_junk 9y agoI've had immigration experiences at O'Hare that have taken 2 hours. Even with Global Entry I've had immigration take 25 minutes at O'Hare.
- tptacek 9y agoWhat part of the process did you end up waiting 2 hours at? (I'm just curious, and I guess feeling lucky).
- kasey_junk 9y agoThe line.
- tptacek 9y agoBefore or after bag pickup?
- kasey_junk 9y agoIts been a few months since I've cleared at O'Hare vs Midway. But my memory is "long ass immigration line that is bad for US citizens without Global Entry and terrible for non US citizens" followed by baggage claim and "basically a cursory scan by customs". The last time I did this I had Global Entry and 5 of the 10ish kiosks were broken so that took a fair bit of time as well (you skip immigration but not customs in that case). [edit] the time I had a truly miserable experience the line for immigration stretched long down the hallway to the immigration hall. It took more than an hour to see where the citizens vs non-citizens lanes began.