shawnsheikh

4 ms·

1.
by shawnsheikh 9y ago
We consider our Solve agents your personal "problem Solvers". The service isn't just about getting through immigrations and customs quickly, it's more about making sure you don't have to worry or stress at all which
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by shawnsheikh 9y ago
Appreciate the kind words and support! You're amazing! Before we started this company definitely felt the low tech insecurities of booking these types of service. To your point, the goal is to definitely "Uberfy" the process
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by shawnsheikh 9y ago
Love all of your points here. The pain for a lot of customers seems to be international travel. You're often not sure what to expect and once you're out of the airport safety can also be a factory. We're working with a ton of
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by shawnsheikh 9y ago
You're correct in that we can't offer immigrations/customs help in US airports (with the exception of JFK and MIA). However, we can help in about 400 airports around the world. We can expedite clients through departures on in
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by shawnsheikh 9y ago
That's definitely the goal! Thanks for the kind words and we hope we can help you on a service soon!
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by shawnsheikh 9y ago
We're definitely working to decrease prices as we grow. Similar to Uber Black when Uber first launched, the goal is to get a base service out in as many airports as possible, then learn and innovate in the industry to help bring prices
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by shawnsheikh 9y ago
We're actually working to provide our travelers with more information and want to build out more of these pages that help general travelers whether or not they're paying. For our service, however, it's not necessarily just ab
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by shawnsheikh 9y ago
Moscow is definitely an outlier. Our services in Johannesburg, for example, are $140 for the first two travelers and $60 thereafter. As we continue to grow, we're pushing our suppliers to bring their prices down and we're deployin
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by shawnsheikh 9y ago
Global Entry is a service that only works in the US, and it doesn't include a dedicated agent meeting you at the gate, luggage assistance, or assistance booking/finding your car. We help with fast track immigrations and customs an
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by shawnsheikh 9y ago
It's definitely legal, all of our ground team members have special badges that allow them to do this service. They'll escort you to special fast track lines or simply walk you to the front of the immigrations and customs lines. Ou
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by shawnsheikh 9y ago
Also here's a promo code for 10% for our Hacker News friends: "hnfriends"
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by shawnsheikh 9y ago
Services like these with old school companies were/are only available to travelers with airline status or a business or first class ticket. Our mission is to make this available to everyone. We can definitely help in Heathrow even if y
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by shawnsheikh 9y ago
Thanks for the kind words! Your thoughts are exactly how we're approaching our business. Business travelers, families, the elderly are just a few of the clients that we serve. As for your baggage idea, check out a company called Dufl
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by shawnsheikh 9y ago
That sounds awesome, we're excited to help! Please use promo code "hnfriends" for 10% off your booking!
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by shawnsheikh 9y ago
That's awesome to hear, feel free to use promo code "hnfriends" for 10% off your booking. Awesome advice in regards to FlyerTalk. We're actually chatting with them now and are hoping to get something up soon!
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by shawnsheikh 9y ago
Definitely, not one of our Solve team members but would love feed back on this person's post!
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by shawnsheikh 9y ago
Clear is an awesome service, but their strategy/service is a bit different than ours. We provide you with a dedicated agent/problem solver (pun intended) that takes you from curb to gate and gate to curb. We're also really he
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by shawnsheikh 9y ago
That's awesome to hear! Please use promo code "hnfriends" for 10% off your booking. Thanks for the SEO feedback, we'll definitely relook our strategy!
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by shawnsheikh 9y ago
We've basically partnered with the best suppliers at each airport. There are often 2-3 companies at each airport that do this and 2 of them are terrible and 1 is really good. We've worked really hard to vet ever single supplier to
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by shawnsheikh 9y ago
Awesome feedback! We're launching a new version of our platform in a week or so and we're fixing a fair amount of the autocomplete and airport/airline search issues.
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by shawnsheikh 9y ago
That's great to hear! We'd love to help. Please use promo code "hnfriends" for 10% off of your booking :) As for fast track immigrations/customs in the US, we're only able to help in some cases at JFK and MIA.
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by shawnsheikh 9y ago
That totally makes sense. Right now, we're working with a fair amount of fragmented suppliers. At airports with higher demand, we're able to decrease pricing due to scale. As for places like SFO - in the US in general (Miami and J
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by shawnsheikh 9y ago
Love your thoughts, and appreciate the kind words. We actually see ourselves complimentary to services like TSA pre-check. Nowadays so many people have TSA pre-check that you're still waiting in line. Our agent will meet you curbside,
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by shawnsheikh 9y ago
We're definitely working on decreasing pricing and adding features like lounges. Over the next month, for example, we're going to be working with vendors to drastically decrease pricing in China. Our goal was to launch quick to ge
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by shawnsheikh 9y ago
Hey there! We're still working on the wording and how we're crafting the message, but where we say we include Fast Track Immigrations and Customs we have access to a dedicated fast track line or the diplomat line. For airports whe
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by shawnsheikh 9y ago
We have an awesome offering at a good amount of China airports, we'd love to help! We're are also actively decreasing prices in China this month, so be on the look out :)
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by shawnsheikh 9y ago
Exactly what tintor is saying. We have access to special lanes including fast track lines, pilot/crew lanes, or the diplomat lines. In other cases, our agents are able to simply walk travels to the front of the immigrations/custom
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by shawnsheikh 9y ago
Hey there! We're still working on the wording and how we're crafting the message, but where we say we include Fast Track Immigrations and Customs we have access to a dedicated fast track line or the diplomat line. For airports whe