svembu1

5 ms·

1.
by svembu1 8y ago
Yes, that is good advice. We are reviewing all our processes about domain registries right now. Major lesson learned, and I would encourage other companies to think this through and learn from our experience today.
2.
by svembu1 8y ago
The domain was registered over 22 years ago, and it kept moving through registrars who were acquired. We do have a solid record of reliable services, and have kept growing in spite of never taking a dime in outside capital.
3.
by svembu1 8y ago
I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.
4.
by svembu1 8y ago
Yes, all of these possibilities are under investigation. We have just recently secured ICANN approval to be a domain registrar. With our scale, this has become important now.
5.
by svembu1 8y ago
I agree this is unacceptable. We are figuring out ways to make this more resilient - we host third-party domain mails, and we could map those domains directly without involving our domain. That could be one solution. We have learned a serio
6.
by svembu1 8y ago
This was not the company used. The domain registrar market has gone through consolidation and it ended up here. We have been moving domains and this is a cautionary tale for us.
7.
by svembu1 8y ago
Zoho CEO here. Our domain was abruptly blocked by our registrar this morning. Our NOC team and myself tried to get in touch with them and they tell us "Contact our legal". Even I could not get in touch with anyone beyond their pho