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I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

• debacle 8y ago
  It could happen to any domain of a company that use a registrar that nearly no one has ever heard of. Sorry, OP was a bit too hard on you, but I think you have quite a bit of egg on your face for this one.
• basch 8y ago
  But someone should have been reviewing the current state for cracks and weak links.
  • blunte 8y ago
    Along with a million other possible failure cases. The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts. The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all. People who want to be angry at executives can direct their focus to the MANY huge companies that are actively evil and actively antagonistic toward their customers. Zoho should be way down on the list of targets.
    • basch 8y ago
      I didnt say anyone should be fired.
      • vageli 8y ago
        The parent post suggested firing, and as your comment was a direct reply to the CEO, it's likely the replier thought it was a comment from the parent.
      • blunte 8y ago
        My bad if I replied to the wrong post. The indentations are quite small ony phone, so I may have goofed. My apologies.
• arunmp 8y ago
  this looks like a clandestine attempt of industrial sabotage meant to pressurize zoho. May be you refused investment or something? just asking...
• vivekv 8y ago
  If you can ask your team to write a detailed blog post on how you handled this situation and remedied it for future it would be a great help for many of us