sethkim

9 ms·

1. 61.▲
   by sethkim 5y ago

   Thanks for this comment. I think there's an important distinction that's worth clarifying. Automation is great in most circumstances, and truly does free humans to do more meaningful work. But my take is that you can quickly push
2. 62.▲
   by sethkim 5y ago

   This is interesting. You are the second person on this thread to think that Mantis outsources calls to someone else (it does not). What on the website makes you think that? Important for me to know so I can clarify it to visitors.
3. 63.▲
   by sethkim 5y ago

   Yes, exactly right. I'm curious what would indicate otherwise...
4. 64.▲
   by sethkim 5y ago

   I like the idea of "abtracting" a human with automated processes. I think you're right that a semi-automated chatbot is exactly that. The thing to be super careful about in such cases is whether the automated component is pur
5. 65.▲
   by sethkim 5y ago

   Glad to hear! A lot of my outbounding efforts with Mantis have fallen flat when I sent something that was more or less templated, but have had better results with something far more personalized. Here's a fantastic article that might b
6. 66.▲
   by sethkim 5y ago

   Can't say I didn't take some inspiration from that idea!
7. 67.▲
   by sethkim 5y ago

   Awesome story. Gives me a lot of confidence in the value that Mantis provides. There will always be people who don't need or want to speak to a human, but having the outlet to do so when it's useful to the customer can make a huge
8. 68.▲
   by sethkim 5y ago

   Yup. It's natural human tendency to reduce mundane work. But it can be illuminating how much you can improve results by stepping in and getting your hands dirty first.
9. 69.▲
   Automation != Leverage(sethkim.me)

   58 points by sethkim 5y ago|28 comments
10. 70.▲
    SaaS on a Hunch(mantis.chat)

    2 points by sethkim 5y ago|0 comments
11. 71.▲
    by sethkim 5y ago

    Hey! Good question! No, I'm certainly not available to take calls 24/7 right now. For a smaller scale business, it's certainly seems reasonable to only take calls during "normal business hours." That being said, dur
12. 72.▲
    by sethkim 5y ago

    Hey diskzero - thanks for adding the questions here! - Q: I would like to set up office hours where I can guarantee that I will be available to take calls. - A: Right now, you might have to publish on your website the time of such office ho
13. 73.▲
    by sethkim 5y ago

    tl;dr: Mantis is a live-audio chat widget which can be embedded into any website with two lines of code. It's primarily intended for sales and support, and can be used to quickly answer site visitor questions and learn more about user
14. 74.▲
    Show HN: Mantis is an embeddable business phone in the browser(mantis.chat)

    14 points by sethkim 5y ago|6 comments
15. 75.▲
    by sethkim 5y ago

    Honestly, the browser/platform test coverage isn't broad yet. Not too sure why Firefox is having difficult but I know some browser and platform combos are quite finicky with WebRTC.
16. 76.▲
    by sethkim 5y ago

    Which link are you referring to?
17. 77.▲
    by sethkim 5y ago

    Neat idea!
18. 78.▲
    by sethkim 5y ago

    Sort of - this specific extension "adds" live audio to HN, but broadly speaking it's meant to enable live audio to otherwise text-based sites.
19. 79.▲
    by sethkim 5y ago

    Thanks for pointing this out. I think there is a possibility for both preserved, text-based comments to exist alongside live, audio-based discussions. I wouldn't want the HN experience being degraded by not being able to access relevan
20. 80.▲
    by sethkim 5y ago

    Interesting comment - someone else pointed that out too. Could be a good feature to explore.
21. 81.▲
    by sethkim 5y ago

    WebRTC only works on certain browsers and platforms.
22. 82.▲
    by sethkim 5y ago

    Something like that!
23. 83.▲
    by sethkim 5y ago

    Cool idea! I think that would help to preserve the conversation.
24. 84.▲
    by sethkim 5y ago

    Yup, that's a WebRTC thing.
25. 85.▲
    by sethkim 5y ago

    It's back up - sorry!
26. 86.▲
    by sethkim 5y ago

    yeah sorry about that! Didn't expect that much traffic. Will try to have it up as soon as I can!
27. 87.▲
    by sethkim 5y ago

    Thanks!
28. 88.▲
    by sethkim 5y ago

    tl;dr: come talk to me about this project which turns HN posts (like this one) into live audio discussions at this link (very meta - I know!): https://hackernews.roundtable.audio/live/show-hn-hacker-news... I'm Se
29. 89.▲
    Show HN: hackernews.roundtable.audio turns HN posts into live audio discussions(hackernews.roundtable.audio)

    109 points by sethkim 5y ago|65 comments
30. 90.▲
    by sethkim 6y ago

    Thanks for the feedback!