Hey! Good question! No, I'm certainly not available to take calls 24/7 right now. For a smaller scale business, it's certainly seems reasonable to only take ca

Hey! Good question! No, I'm certainly not available to take calls 24/7 right now. For a smaller scale business, it's certainly seems reasonable to only take calls during "normal business hours." That being said, during those hours when businesses are normally responsive to a live chat feature, Mantis is meant to provide a higher throughput medium to answer questions and solve issues faster than someone can via text.