mrmch

7 ms·

31.
by mrmch 11y ago
Author here (matt) -- would be interested in hearing if other companies have had issues with attacks on their live chat or support services. I found this article about Amazon really interesting: https://medium.com/@espringe&
32.
Sendwithus (YC W14) partners with Litmus to make transactional email better(sendwithus.com)
2 points by mrmch 11y ago|0 comments
33.
by mrmch 11y ago
Thirded! Peter is awesome, have referred him to many people with great success.
34.
by mrmch 11y ago
I would really recommend reading the whole article, but especially the middle half discussing how Kik is bringing in brands. It sounds like a texting interface for an AI for major sites; really cool.
35.
by mrmch 11y ago
Good feedback; I wonder (operationally) which is trickier to switch (payroll or benefits provider).
36.
by mrmch 11y ago
Has anyone done a breakout comparison of Zenefits vs Gusto (/zenpayroll)? There has to be quite a few companies who have benefits with Zenefits and payroll in Gusto; wondering what's ideal moving forward.
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3 Things You Must Do Before Building a Referral Program(blog.yesgraph.com)
3 points by mrmch 11y ago|1 comments
38.
by mrmch 11y ago
As a foreign founder who went through the complexity of setting up "legacy" hr/benefits/etc in another country, Zenefits was a huge aid in navigating the bureaucratic nightmare in the US.
39.
by mrmch 11y ago
I feel like this is the founders story to tell, not some medium blog. Not that you can't learn anything from this, but Adora and Aaron have the most insight, and deserve the chance to share it (if they chose to).
40.
by mrmch 11y ago
It's a fair point to highlight what constitutes a true transactional email, but the content of this guide does cover both transactional and triggered emails (Welcome or registration email is one example of a transactional email covered
41.
by mrmch 11y ago
This is the PERFECT attitude to email. Companies that do this really well (AirBnb for ex), their emails look and feel just like their website, and always focus on highlighting the relevant information.
42.
by mrmch 11y ago
Thanks joeyspn! Means a lot to the team that their work is appreciated. You're absolutely correct about our hacker plan; up to 1,000 unique email recipients per month (it resets each month).
43.
by mrmch 11y ago
Valid feedback pekk. One of the reasons we consulted with people who have run growth at a number of companies is because they could give the inside story; company X did Y because their metrics told them to. That said, a huge caveat is that
44.
by mrmch 11y ago
Really appreciate your contribution Ivan, definitely learned a LOT about referrals from you.
45.
by mrmch 11y ago
Thanks -- we've tried to ensure there's basic information and more involved tips for experienced email folks. The guide also highlights some of the trends we've seen in the last year.
46.
by mrmch 11y ago
Excited to share this -- we just completed the guide (5 chapters in all). Includes contributions from Ivan Kirigin (YesGraph), Noah Kagan (AppSumo), and more. No matter how much you may/may not like receiving email, there are a lot of
47.
Guide to Sending Email Like a Startup(sendwithus.com)
363 points by mrmch 11y ago|41 comments
48.
by mrmch 11y ago
Gives a very fair view of the changes to our technical stack; I would add that Iron.IO really provides an amazing queue and worker service. Eventually it wasn't the perfect solution for Sendwithus, but their offering is very compelling
49.
by mrmch 11y ago
It's not a strict calculation of "how much is development time". For things like IRAP, the time spent has to be cataloged against a specific R&D project you've received the grant for. For SR&ED, you will be laugh
50.
by mrmch 11y ago
Great article by Ben -- see many comments that SR&ED isn't "that bad". The first time, it might not be. As you scale and add more engineers, the risk of audit starts to outweigh any benefit.
51.
Sendwithus (YC W14) Is Hiring a Front-End Lead to Make Email Better(sendwithus.com)
1 points by mrmch 11y ago
52.
by mrmch 11y ago
Startups are challenging, but that's definitely an added challenge Julia. I wish I had known about the housing challenges during yc, maybe we could have helped somehow :( Not to distract from this story, I've been impressed with m
53.
by mrmch 11y ago
The most basic level of exit survey (page is closing, pop up an alert) can be obnoxious, so tech to couple exit intent with lead scoring could be really cool (and less obnoxious).
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State of the Email Stack (Tools and Services)(sendwithus.com)
1 points by mrmch 11y ago|0 comments
55.
by mrmch 11y ago
Congrats on the launch ya'll! We're in the process of implementing GrowSumo right now :)
56.
by mrmch 11y ago
Awesome, props to Kevin and the Shyp team for making this happen.
57.
by mrmch 12y ago
One of the best parts of this, illustrated by the use of red squares, is that "sit and do nothing" isn't part of fundraising. Common YC advice for fundraising is "optimize for speed" (with valuation, amount, brand n
58.
by mrmch 12y ago
Definitely looks like a killer feature of recommending emails to archive as soon as you open the app. When you're looking for Android beta testers let me know :)
59.
by mrmch 12y ago
Very cool of Yvonne to share about her pivot, not many founders (yc or not) are open about that. The core message is so true. YC partners (and the founder community) is incredibly genuine, very eager to help out. This scales past being a &q
60.
by mrmch 12y ago
Thanks veb! We're still adding to the guide so it'll be even more useful soon.

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