Author here (matt) -- would be interested in hearing if other companies have had issues with attacks on their live chat or support services. I found this artic

Author here (matt) -- would be interested in hearing if other companies have had issues with attacks on their live chat or support services. I found this article about Amazon really interesting: https://medium.com/@espringe/amazon-s-customer-service-backdoor-be375b3428c4#.th4jg8yvf https://medium.com/@espringe/amazon-s-customer-service-backd...