lucas_adlp

4 ms·

1.
by lucas_adlp 4y ago
UPDATE : Stripe just decided to refund a further €68.000,00 which puts my now total loss around €150.000,00 (Stock + marketing cost factored in). Again, Stripe's reasoning seems to be that the charges are unauthorised, which is complet
2.
by lucas_adlp 4y ago
FURHTER UPDATE : We're now able to access the acocunt and can see that "only" €28k was refunded, I assume that Stripe's reasoning is that these payments were unauthorised. Of course these payments are not unauthorised, a
3.
by lucas_adlp 4y ago
UPDATE : Stripe has just closed our account without further notice and refunded the whole balance. When we go to our dashboard we get a query saying "Unable to load this view", so I guess that's €250.000,00 that have just van
4.
by lucas_adlp 4y ago
The only people that were in touch with me were support agents that were repeating what was said in the automated notification about payments being issued to customers after. To me it looks like it took this post, a reddit post and Twitter
5.
by lucas_adlp 4y ago
No, there's tracking numbers for all orders in both accounts. We've received 1 dispute in roughly 700 payments, which was just a mistake on the customers end. Generally, all of our customers are quite happy with our products.
6.
by lucas_adlp 4y ago
We've sent out products to all the customers that have paid. Stripe is now "considering" refunding all these customers, while holding 150k of our generated revenue. Due to the products being bought and shipped, (and not even
7.
by lucas_adlp 4y ago
I cannot be super specific due to the nature of business strategy. If I share accurate info about what and how we sell things, It's very easy for opportunists and competitors to undertake us in this specific project while our processin
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by lucas_adlp 4y ago
I'm also not fond of using HN for this sort of thing, but for a non-bootstrapped business, 250k isn't peanuts. As much as this is a request for acutal support from Stripe, I also do hope that readers who are in a business of takin
9.
Stripe is about to refund €147k worth of payments to my all of my customers
288 points by lucas_adlp 4y ago|175 comments