kenhwang

35 ms·

391.
by kenhwang 6y ago
It's a courtesy to let them know the first time. Otherwise each call would be a line item on the month-end invoice with the call subject, the time/length of the call, and amount billed.
392.
by kenhwang 6y ago
If you're truly stuck, then make it a certainty. That's where those $60k/yr upfront+overages support contracts come in handy and how a customer singlehanded funded your helpdesk team. Very few rich customers aren't a han
393.
by kenhwang 6y ago
Yep, if there's no service/support contract I'm not doing customer service/support. Then it's simply minimum time billed and normal/after hours/emergency billing rates and definitions for what is considere
394.
by kenhwang 6y ago
Alternatively, charge them appropriately. I billed at double rate with an one hour minimum for unscheduled phone inquiries. Nothing makes you rich or stops their misbehavior faster than sending a $200 bill for a 2-minute call that was essen
395.
by kenhwang 6y ago
Just tested a Google Meet meeting while on a native Zoom video call. Google Meet used 3x more GPU resources while having 1/5th the video participants.
396.
by kenhwang 6y ago
Yep. Then it's either extra billable hours for you to fix the mistake you knew was going to happen, and/or the lawyers get involved and point out the mistake being requested in whatever statement of work. Even better if you called
397.
by kenhwang 6y ago
Yup, with .envs that can be overrided from the command line, the migration command gets a more privileged user set in its environment for just that command, everything else falls back to the file configured production user. Then you can&#x2
398.
by kenhwang 6y ago
When I did consulting, we always got unreasonable but technically not impossible asks like this. We never "fired" the customer, because that's just bad business and customer service. What we did instead was tell them their op
399.
by kenhwang 6y ago
> No, that's unfair, you are saying all of tiktok content is low quality noise, which is wrong In the board world of "video content", yes it is. It might be better than FB/Instagram/Twitter videos, but those and
400.
by kenhwang 6y ago
On the other hand, Tiktok is the only social media platform I absolutely can't stand. Low quality content, repeated jokes, people desperate for attention, impersonal, memes, and all of it video so there's an unavoidable fixed time
401.
by kenhwang 6y ago
The government of Taiwan realized that their semiconductor industry might be the one thing that the US would be willing to go to war with China over to protect. So the government has invested heavily in ensuring they maintain critical mass
402.
by kenhwang 6y ago
They're treated like investments partially because they have special tax advantages that other investments wouldn't have. So part of the long term solution may be to actually treat them like investments.
403.
by kenhwang 6y ago
Yep. If you create enough awards, everyone's a winner. My understanding is that the data itself and the surveying services they offer is actually rather good, and many automakers actually pay for the raw data and that service. It'
404.
by kenhwang 6y ago
Could also be attributed to more cutting edge and complicated features expanding the surface area for more issues.
405.
by kenhwang 6y ago
Doesn't have to be on service side either. Could be that user patterns are changing too, testing scenarios that aren't well worn on GitHub.
406.
by kenhwang 6y ago
COVID related work from home adjustments is my guess.
407.
by kenhwang 6y ago
I remember it being a weekly occurrence before Microsoft as well. edit: though their historical data doesn't back it up. It's just a 2020 thing it seems; coincidentally picked up right near the middle of February which correlates
408.
by kenhwang 6y ago
Dropbox makes a profit (just barely). Google is still dodges investor questions on YouTube profitability which suggests it doesn't. Flickr/Soundcloud have been fighting for survival for years now. The power law distribution is pro
409.
by kenhwang 6y ago
The mutability comes into play when you want to serve the content. Youtube/Flickr pretty much operate on full replacement, when you're done fiddling with your files you publish them and they never change. This makes it easier to s
410.
by kenhwang 6y ago
The problem with all those things are: bandwidth. Storage is cheap, bandwidth is expensive. Dropbox wants you to stick stuff with them and then never touch it. Then they would only need slow disks and slow networks. Once Dropbox tries to be
411.
by kenhwang 6y ago
They probably got informed that since phones are personal devices and not company provided, this level of restriction might land them in the parts of BYOD laws that require employers to compensate for personal device use for work. Amazon pr
412.
by kenhwang 6y ago
Netflix and the traditional studios are almost opposites in how they make money from content. Netflix has profitable streaming that subsidizes content creation. Disney/HBO have profitable content creation (with risk mitigated by other
413.
by kenhwang 6y ago
Other way I see it working out is Uber gets so optimized that they can have a driver double dip with a delivery and passengers going on the same route.
414.
by kenhwang 6y ago
Presumably, with power and fresh water, the flight deck could be converted into a rather sizable garden. It even has access to sunlight and protection from pests.
415.
by kenhwang 6y ago
Usually the marketing spend ranges from half to double the spend compared to R&D. However, advertising (specifically the direct to consumer variety that's uniquely allowed in the US) only consists of ~10% of the marketing budget. O
416.
by kenhwang 6y ago
The US companies inherently had a home field advantage. Yet non-US companies were willing to jump through the hoops to follow the US drug funding model. If their original funding and development mechanism were sufficient or better, why go
417.
by kenhwang 6y ago
Thanks for this. I knew at a distance how the pharma industry worked, but this filled in a lot of the gaps.
418.
by kenhwang 6y ago
The US negotiating as a block would be the logical solution. And the US sorta does, between the megasized insurance companies and Medicare, it's not a single block, but it's far from nothing. But the US isn't going to bankrup
419.
by kenhwang 6y ago
I briefly worked for GSK. It's not like the inefficiencies are limited to only US companies because they can charge more. Nor have I seen the public sector run any more efficiently or effectively (and it's often worse). The realit
420.
by kenhwang 6y ago
If that were actually the case, Europe should've had a huge competitive advantage in drug development and priced the majority American drug companies out of business. Isn't anywhere close to happening, is it?

More ›