If you're truly stuck, then make it a certainty. That's where those $60k/yr upfront+overages support contracts come in handy and how a customer singlehanded fun

If you're truly stuck, then make it a certainty. That's where those $60k/yr upfront+overages support contracts come in handy and how a customer singlehanded funded your helpdesk team. Very few rich customers aren't a handful. Let them make you rich first, then if you're lucky, you'd be surprised how quickly you outgrow them and have all sorts of tools at your disposal to deal with them.